Market Mechanics Guide

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` Mechanics Guide February 2015 This Mechanics Guide has been created for the use of our clients to better understand the markets that are covered by the Institutional Shareholder Services (ISS) governance research team, voting agents and Global Proxy Distribution service. This information should be used as an additional resource along with the meetingspecific information available at the meeting level of the ProxyExchange voting platform. www.issgovernance.com 2015 ISS Institutional Shareholder Services

Mechanics Guide MARKET MECHANICS OVERVIEW Shareblocking Record Date Power of Attorney Re- Registration Split / Partial Voting Allowed Meeting Attendance BO Disclosure Per Share Voting Rights ADR Meetings NO NO NO / NO NO Argentina 1 NO NO / NO Australia 2 NO NO NO / NO NO Austria 3 NO VARIES NO / NO per Share per Share Bahamas 4 NO NO NO / VARIES NO Bahrain 5 NO NO NO NO NO / NO NO Bangladesh 6 NO NO NO NO / NO NO Belgium 7 NO VARIES NO / NO Bermuda 8 NO NO NO / VARIES NO per Share Bosnia & Herzegovina 9 NO NO NO NO / VARIES NO per Share Botswana NO NO NO NO / NO NO NO Brazil 10 NO NO NO NO / VARIES NO Bulgaria NO VARIES NO / NO NO Canada 11 NO NO NO / NO NO per Share per Share per Share Cayman Islands 12 NO NO NO / VARIES NO 1 Argentina - per share; however some corporate bylaws have modified this general principle to bestow special privileges on some classes of shares, including having up to five votes per share. 2 Australia (a) Voting entitlement may vary when private placement issues are on the agenda. (b) Regarding beneficial ownership disclosure - while the subs do not disclose the beneficial owner at the time of voting, the company can, under Section 672A of the Corporations Act, request they provide them with a breakdown of beneficial owner voting. This is becoming more prevalent with many companies in Australia now requesting the disclosure of beneficial owner voting. 3 Austria - Meeting POA's are issuer specific. The custodian is able to complete some POA's on behalf of the Beneficial Owner. 4 Bahamas - Meeting attendance requirement depends on the underlying country of issue. 5 Bahrain - per share, however this would depend upon the issuer as there are instances of one or more controlling shareholders. 6 Bangladesh Typically has one vote per share, except shares with priority to vote. 7 Belgium (a) The EU Shareholder Rights Directive effective Jan. 1, 2012. Applicable to companies listed on a regulated market. But share-blocking may still apply to companies listed on non-regulated markets ("Vrije markt" and "Alternext"). (b) per share, however, deviations from the one vote per share mostly concern formerly state-owned enterprises. 8 Bermuda - Meeting attendance requirement depends on the underlying country of issue. 9 Bosnia & Herzegovina - In the Bosnian market split voting is not allowed, partial voting is only allowed for segregated accounts. 10 Brazil - Partial voting is not allowed for some sub-custodians. 11 Canada - per share in most cases unless specified otherwise. Family-owned or controlled companies are prevalent in Canada and tend to be maintained through multiple-voting share vehicles. 12 Cayman Islands - Meeting attendance requirement depends on the underlying country of issue. 2015 ISS Institutional Shareholder Services 2 of 20

Mechanics Guide Mechanics Overview cont d. Shareblocking Record Date Power of Attorney Re- Registration Split / Partial Voting Allowed Meeting Attendance BO Disclosure Per Share Voting Rights Chile 13 NO VARIES NO NO / NO China 14 NO NO NO / NO NO Colombia NO NO NO NO NO / NO NO Costa Rica NO NO NO NO / NO NO Croatia NO NO NO / NO Curacao (form 15 VARIES VARIES NO NO / VARIES NO Neth. Antilles) Cyprus 16 NO VARIES VARIES NO / VARIES NO Czech Republic NO NO NO / NO NO Denmark 17 NO VARIES / NO Ecuador NO NO NO NO NO / NO Egypt NO NO NO / NO NO Estonia NO NO NO / NO NO Falkland Islands NO NO NO NO / NO NO Faroe Islands NO NO / NO Finland 18 NO NO / France 19 NO NO NO / NO NO 13 Chile - Voting is performed by show of hands or secret ballot. 14 China (a) Local Chinese Class 'A' and 'B' shares may have different record dates. As such ISS often creates separate Class meetings. In the China market, it's not a mandatory requirement for the listed company to accept investor's authorization and execute voting on behalf of the investors at the meeting. Occasionally, they choose to reject the instruction without any reason. (b) POA may be requested by the issuer. 15 Curacao (previously Netherlands Antilles) - Meeting attendance requirement depends on the underlying country of issue. 16 Cyprus - Meeting attendance requirement depends on the underlying country of issue. 17 Denmark (a) The permanent segregation is no longer required with the implementation of the Shareholder Rights Directive, should a foreign client whose holdings are held in an omnibus account wish to vote, this is possible if their shares are registered by the registration date (record date) and a Power of Attorney specific to this client is in place at the same time. (b) Accounts belonging to the same beneficial owner cannot split votes. (c) The corresponding voting right varies according to the company regulation. i.e. one share can carry more than one vote. This information is usually available when the AGM is published. 18 Finland - The amount of voting rights per share is determined in each company s Articles of association, usually one share equals one voting right but there might be some exceptions depending on the company. 19 France (a) If the custodian is French (i.e. the Fund/shareholder is domiciled in France): the shareholder (even the BO according to the law) has to sign the proxy card for voting. (b) per share. Double Voting Rights may be granted by certain companies to their registered shareholders when the shares are held continuously under registered form during a minimum period (2 years as a general rule). 2015 ISS Institutional Shareholder Services 3 of 20

Mechanics Guide Mechanics Overview cont d. Shareblocking Record Date Power of Attorney Re- Registration Split / Partial Voting Allowed Meeting Attendance BO Disclosure Germany 20 NO VARIES NO VARIES / NO VARIES Per Share Voting Rights Ghana NO NO NO NO / NO Gibraltar NO NO NO NO / NO NO Greece NO NO NO / NO Guernsey NO NO NO / NO NO Hong Kong 21 NO NO NO / NO NO Hungary 22 NO NO NO / NO NO Iceland VARIES NO / NO NO India 23 NO NO NO / VARIES NO Indonesia 24 NO NO NO / NO Ireland NO NO NO / NO NO Isle of Man NO NO NO / NO NO Israel 25 NO NO NO / NO Italy 26 NO NO NO NO / VARIES Jamaica NO NO NO NO / NO NO 20 Germany (a) Voting entitlement may be restricted if shareholder sits in a position of conflicting interest. (b) Re-Registration is dependent on share type. (c) Registered Shares - due to the recent ruling by the Higher Regional Court of Cologne (OLG Köln) from 06 June 2012, there will be additional discl osure and registration requirements for shareholder meetings of German companies that have issued registered shares. While shares are freely tradable, the settlement of a trade could fail if the shares are voted and not de-registered prior to the de-registration date. 21 Hong Kong The rules pertaining to the 'Voting of the General Meeting' have been amended to make voting by poll mandatory on all resolutions at general meetings with effect from 01 Jan 2009. 22 Hungary - There is no general rule for the voting right per share, but it is usually one vote per share. However the shares that include preference for voting can contain more voting rights. This is defined by the issuer in the Articles of Association. 23 India (a) Record date is applicable for meeting events, as mentioned in the notice / agenda of the meeting. (b) Attendance is not necessary for Postal Ballot events as the votes can be lodged via e-voting or by filling the postal ballot form and sending the same to the scrutinizer. (c) In case of vote by meeting attendan ce (show of hands), every individual is counted as a single vote. In case of e-voting, each share is counted as one vote. (d) While split voting is allowed, it is at the issuer s discretion if they wish to not allow split voting on a single agenda item. 24 Indonesia (a) Voting entitlement may be restricted if shareholder sits in a position of conflicting interest. (b) Vote will be counted based on physical attendance. The shareholder or their proxy must attend in person and raise their hand to vote in the meeting. Each representative will be counted exactly by how many shares they represent. One share is equivalent to one vote. 25 Israel - The Israeli market often requires a declaration to be made with vote instructions to indicate whether the sharehold er has a personal or controlling interest in the company. Additional explanation is necessary when a client has a personal or controlling interest. 26 Italy (a) Meeting attendance requirement depends on the company's articles of incorporation. (b) Local Italian Banks: Re-registration is only for local Italian banks: in order to vote those meeting, shareholders have to be registered on the company stock ledger at least 90 days prior the first call. Blocking is applied to local banks and private entities. (c) For Local Banks shares each shareholder has only one voting right, regardless of the number of shares held. 2015 ISS Institutional Shareholder Services 4 of 20

Mechanics Guide Mechanics Overview cont d. Shareblocking Record Date Power of Attorney Re- Registration Split / Partial Voting Allowed Meeting Attendance BO Disclosure Per Share Voting Rights Japan 27 NO NO NO / NO NO Jersey NO NO NO / NO NO Jordan NO NO NO NO / NO Kazakhstan 28 NO NO NO / NO Kenya NO NO NO NO / NO NO NO Kuwait 29 NO NO NO NO / NO NO Latvia 30 NO VARIES NO / VARIES NO Lebanon 31` NO NO NO NO / NO Liberia NO NO NO NO / NO NO Liechtenstein NO NO NO / NO NO Lithuania 32 NO VARIES NO / NO Luxembourg VARIES NO NO / NO Normally, one vote per Share Malaysia 33 NO NO NO NO / NO NO Malta NO NO NO / 25 Israel - The Israeli market often requires a declaration to be made with vote instructions to indicate whether the shareholder has a personal or controlling interest in the company. Additional explanation is necessary when a client has a personal or controlling interest. 26 Italy (a) Meeting attendance requirement depends on the company's articles of incorporation. (b) Local Italian Banks: Re-registration is only for local Italian banks: in order to vote those meeting, shareholders have to be registered on the company stock ledger at least 90 days prior the first call. Blocking is applied to local banks and private entities. (c) For Local Banks shares each shareholder has only one voting right, regardless of the number of shares held.. 27 Japan (a) Over 70% of Japanese companies have a fiscal year end of 31 March and hold their shareholder meetings in a 1-week span in the latter part of June. (b) per trading unit. Trading units can be 1, 10, 50, 100, 200, 500, 1,000, or 2,000 shares, but in most firms it is 1, 100 or 1000 shares. Trading units at all public firms are expected to be either 100 or 1,000 shares by April 2014. 28 Kazakhstan - (a) One share one vote, except for the following cases: 1) where there is a restriction of the maximum number of votes on shares granted to one shareholder in the case specified by the legislative acts of the Republic of Kazakhstan; 2) cumulative vote in electing members of the board of directors - available votes are multiplied by the number of directors to be elected; 3) where one vote is granted to each person who has the right to vote at the general meeting of shareholders, for voting on procedural issues of conducting the general meeting of shareholders. (b) ADR's may require disclosure of BO details for proxy voting. 29 Kuwait - Record date, typically 1-2 days before meeting. 30 Latvia - per share, however, different companies can have different voting rights. In case of board of directors election cumulate voting is used available votes are multiplied by the number of directors to be elected. 31 Lebanon - per share, but According to article 117 of the Code of Commerce, registered shareholders whose paid up shares exist under the same name for at least the last 2 years before each meeting is convened, shall be given title to two votes for each share owned. 32 Lithuania - per share. In case of board of directors election cumulate voting is used available votes are multiplied by the number of directors to be elected. 33 Malaysia - In case of vote by show of hands, every individual is counted as a single vote. In case of poll, each share is counted as one vote. 2015 ISS Institutional Shareholder Services 5 of 20

Mechanics Guide Mechanics Overview cont d. Shareblocking Record Date Power of Attorney Re- Registration Split / Partial Voting Allowed Meeting Attendance BO Disclosure Per Share Voting Rights Marshall Is 34 NO NO NO / VARIES NO Mauritius VARIES NO NO NO / NO NO Mexico 35 NO NO NO / NO Monaco NO VARIES NO NO / NO Morocco NO NO NO / NO Namibia NO VARIES NO NO / NO NO Netherlands NO NO NO / NO New Zealand 36 NO NO NO NO / NO NO Nigeria 37 NO VARIES NO NO VARIES / NO NO Norway 38 VARIES VARIES VARIES NO / NO Oman NO NO NO NO NO / NO NO Pakistan NO NO NO / VARIES NO Palestine NO NO NO NO NO / NO Panama NO NO NO / NO Peru NO NO NO NO / NO Philippines NO NO NO / NO NO Poland 39 NO NO / NO NO 34 Marshall Islands - Meeting attendance requirement depends on the underlying country of issue. 35 Mexico - Some Mexican issuers restrict voting on certain classes of shares to local investors only. 36 New Zealand - In the case of a meeting of shareholders held under clause 3(a), unless a poll is demanded, voting method is determined by the chairperson of the meeting: (a) voting by voice; or (b) voting by show of hands or (c) voting by poll. per share applies to voting by poll. 37 Nigeria - Split voting is only permitted when a poll is demanded, otherwise, split voting is not allowed. 38 Norway - Accounts belonging to the same beneficial owner cannot split votes. 39 Poland - As a matter of principle, one share carries one vote. However, the Commercial Companies Code allows certain exceptions to this rule, by providing for shares with preferential voting rights, but not more than two votes per share. 2015 ISS Institutional Shareholder Services 6 of 20

Mechanics Guide Mechanics Overview cont d. Shareblocking Record Date Power of Attorney Re- Registration Split / Partial Voting Allowed Meeting Attendance BO Disclosure Per Share Voting Rights Portugal 40 NO VARIES NO VARIES / NO Qatar 41 NO NO NO NO NO / NO Romania NO NO NO / NO NO NO Russia 42 NO NO NO / NO NO Saudi Arabia NO NO NO NO NO / NO NO NO Serbia 43 NO NO / NO NO Singapore 44 NO NO NO NO / NO NO Slovakia 45 NO NO NO / NO Slovenia NO NO / NO South Africa NO NO NO / NO NO South Korea NO NO NO / NO NO Spain 46 NO NO NO / NO NO Sri Lanka NO NO NO NO NO / NO NO NO Sweden 47 NO / Switzerland 48 VARIES NO NO VARIES / VARIES 40 Portugal (a) Accounts belonging to the same beneficial owner cannot split votes. (b) per share, however, it can depend on the bylaws of each company. 41 Qatar - The sub attends on behalf of the client if the sub owns shares in the company. You have to be a shareowner to attend and vote at the meeting. 42 Russia (a) per share. In the case of board of directors election cumulate voting is used available votes are multiplied by the number of directors to be elected. (b) Beneficial Owner information is required for local and ADR shares. BO details for local shares are maintained with the sub-custodian. 43 Serbia - per share, however there are rare issuers where 100 shares = 1 vote; such voting rules would be determined in issuer s Statute or other document proscribing the shareholder meeting governance 44 Singapore - One for each share or by hand as determined by the company. 45 Slovakia - One share represents one vote or for each 0.01 EUR of nominal value of shares held shareholder has one voting right (i.e. when you hold 100 pcs of share of Company Y and the nominal value of 1 share is 33.20 EUR you have 100*33.2/0.01=33200 votes. It depends on the nominal value of the shares. 46 Spain - per share, except cases when there is a minimum quantity to attend the meeting. 47 Sweden - (a) Accounts belonging to the same beneficial owner cannot split votes. (b) For some meetings, voting is done by show of hands at the meeting. Every B-share may be eligible for one vote and every A-share for 10, 100, 1000 or any other number of votes. 48 Switzerland (a) Bearer shares are subject to share-blocking. (b) Re-registration is only for registered shares and BO details are required when voting. (c) Larger companies use a registration date instead of a record date. 2015 ISS Institutional Shareholder Services 7 of 20

Mechanics Guide Mechanics Overview cont d. Shareblocking Record Date Power of Attorney Re- Registration Split / Partial Voting Allowed Meeting Attendance BO Disclosure Per Share Voting Rights Taiwan 49 NO NO NO / NO Thailand 50 NO NO NO / NO Tunisia NO NO NO NO / NO Turkey 51 NO NO VARIES NO / NO NO Uganda NO NO NO NO NO / NO NO NO Ukraine 52 NO NO NO / NO United Arab Emirates NO NO NO / NO NO United Kingdom NO NO NO / NO NO Uruguay NO NO NO NO / NO NO USA NO NO NO / NO NO Venezuela NO NO NO NO NO / NO NO Vietnam 53 NO NO NO / NO VARIES NO Virgin Islands (UK) 54 NO NO NO NO / VARIES NO Zambia NO NO NO NO / NO NO Zimbabwe NO NO NO NO / NO NO 49 Taiwan (a) In order to split your vote when held in an aggregate account, clients must send a duly signed declaration letter to local sub-custodian via their global custodian. The form is valid for 1 year and has to be completed next year upon expiration, similar to the POA process, and should be completed by late January. Form needs to be reissued if a FINI buys shares of companies not previously held. This means from date of issuance it only includes shares held at issuers at time of issuance. Split voting form will be presented to issuers 5 days before meetings date. (b) There is a quorum of 50 percent of the issued shares for a meeting to be valid. (c) In the process of electing directors & supervisors at a shareholders' meeting, per the Company Act, cumulative voting system will be adopted: the company would count the number of votes submitted. For nonelection item, most of the cases are voted by show of hands; only when dispute is stirred and chairperson announces to vote by poll, voting will be counted on one share one vote basis. (d) Taiwan regulations make it a requirement to vote when shares held are greater than 300,000. If no vote is submitted by the client prior to the cutoff, an ABSTAIN vote will be submitted by the sub-custodian. 50 Thailand - Foreign investors are eligible to vote if they hold securities designated as foreign shares. Regarding meeting attendance, the shareholder can appoint anyone to attend and vote in the meeting on their behalf by completing proxy voting form. 51 Turkey - As of October 1, 2012 sub-custodians can submit votes electronically through the e-gems platform. 52 Ukraine - per share. In case of board of directors election cumulate voting is used available votes are multiplied by the number of directors to be elected. 53 Vietnam - In case physical attendance is required, it varies among issuing companies if they will accept the proxy card without physical attendance. 54 Virgin Islands - Meeting attendance is a requirement for AGM's only. 2015 ISS Institutional Shareholder Services 8 of 20

Mechanics Guide SHARE-BLOCKING REQUIREMENTS Share-blocking Start Period Share-blocking End Period Impact of Second Calls Argentina Generally 3-7 business days prior to meeting date. 1 business day following successful conclusion of the meeting. If a meeting goes to 2nd call, shareholder must re-submit instructions. Curacao (form Neth. Antilles) 1 Egypt Varies by Issuer. Generally 3-5 business days prior to meeting date. 1 business day following successful conclusion of the meeting. 1 business day following successful conclusion of the meeting. Not applicable. Not applicable. Iceland Varies by Sub-custodian 1 business day following record date. Kazakhstan 2 Varies by Issuer. 1 business day following successful conclusion of the meeting. 1 business day following successful Lebanon 3 Varies by Issuer. conclusion of the meeting. 1 business day following successful Luxembourg 4 Varies by issuer. conclusion of the meeting. 1 business day following successful Mauritius Varies by issuer. conclusion of the meeting. Generally 5 business days prior to 1 business day following successful Morocco meeting date. conclusion of the meeting. 1 business day following successful Norway 5 Varies by Sub-custodian conclusion of the meeting. 1 business day following successful Switzerland 6 Varies by issuer. conclusion of the meeting. Not applicable. Not applicable. If a meeting goes to 2nd call, shareholders may need to re-submit instructions. Not applicable. Not applicable. Not applicable. Not applicable. 1 Curacao (prev Netherlands Antilles) is not a share-blocking market, however share-blocking practices may vary depending on the underlying country of issue. 2 Kazakhstan is not a share-blocking market, however share-blocking practices may vary depending on the underlying country of issue. 3 Lebanon is not a share-blocking market, however share-blocking practices may vary depending on the underlying country of issue. 4 Share-blocking is no longer in effect for listed companies. Un-listed companies and UCITS are not required to comply with the EU Directive and therefore, share-blocking may still apply to those issuers. 5 Norway is not de facto a non-share blocking market. However, some custodians / sub-custodians freeze shares as part of the share re-registration process. 6 Generally speaking, only bearer-type shares are subject to blocking. However, some local sub-custodians block all types of shares while others do not block any types of shares. 2015 ISS Institutional Shareholder Services 9 of 20

Mechanics Guide RECORD DATE REQUIREMENTS Record Date Rule* Range** (if no rule) Australia 48 hours prior to mtg Austria 10 calendar days Bahamas Most are 3-5 weeks prior to mtg Bangladesh Most are 3-5 weeks prior to mtg Belgium 1 14 calendar days Bermuda Most are 3-5 weeks prior to mtg Bosnia & Herzegovina 10-45 days prior to mtg date Botswana Generally on the Friday prior to mtg Bulgaria 14 calendar days Canada 1 30-60 days prior to mtg date Cayman Islands Most are 3-5 weeks prior to mtg Chile 2 5 business days prior to meeting date. China Less than 7 business days prior to mtg Croatia 21 calendar days Curacao (form Neth. Antilles) 3 VARIES Cyprus 4 VARIES Czech Republic At least one week (7 calendar days) prior to mtg Denmark 7 calendar days Estonia 7 calendar days Finland 8 business days France 5 2 business days Germany 6 VARIES Always 21 days prior to mtg according to the law Greece 5 calendar days 4 calendar days prior to 2nd and 3rd calls Guernsey 2 business days * Rule: Set number of days prior to meeting date used in calculating the record date. ** Range: If no rule exists, range within which the record date typically falls. 1 Each Provincial and Territorial Business Corporations Act requires different standards - the widest range is no more than 60 days prior to mtg date and not less than 30 days before meeting date (under the OBCA) 2 Not all companies report a record date. If record date is set, it is usually for ADR's. 3 Can vary depending on underlying country of issue and/or issuer. 4 Can have a record date of 5 business days prior to mtg. 5 As of January 01, 2015 record date is 2 business days prior to meeting date. 6 As of 01-Nov-2006, all public companies with bearer shares must use a record date. The few companies that have registered shares use neither record date nor share-blocking, but a registration date. 2015 ISS Institutional Shareholder Services 10 of 20

Mechanics Guide Record Date Requirements cont d. Hong Kong 7 Record Date Rule* Range** (if no rule) Hungary 8 2 business days Varies by company. Some set it at 30 calendar days prior to mtg The record date is now fixed at 2 business days before the AGM, unless stated by the issuer. Iceland Generally 1 business day prior to mtg India 9 Indonesia Generally between 14-18 days prior to mtg Ireland 2 business days Isle-Of-Man 2 business days Israel Most are 3-5 weeks prior to mtg Italy 7 business days Jamaica Japan 10 For AGM's: Fiscal year end (prior to mtg) For EGM's: Within 3 months prior to mtg. 1-2 months is typical Jersey 2 business days Kazakhstan 11 Kuwait Typically 1-2 business days prior to mtg. Latvia 6 business days Lebanon Liechtenstein Most are 3-5 weeks prior to mtg Lithuania TBA Luxembourg 14 calendar days Malta 30 calendar days Marshall Islands Generally between 1-3 months prior to mtg Mauritius 12 Mexico 6 bus. days for mtgs held in Mexico federal district. 9 bus. days for mtgs held outside Mexico federal district. Monaco VARIES Most are 3-5 weeks prior to mtg Namibia VARIES Generally one week (7 calendar days) prior to mtg 7 Most companies have record dates. 8 The record date is now fixed at 2 business days before the AGM, and must be thus homogenous for all issuers 9 In addition to postal ballots, AGMs and EGMs that allow e-voting will also have record dates. Record dates are issuer specific. 10 As AGM's must be held within 3 months of the FY-end, the AGM record date is nearly 3 months prior to mtg. 11 As determined by the issuer. 12 Only some companies use record dates. Range cannot be determined. 2015 ISS Institutional Shareholder Services 11 of 20

Mechanics Guide Record Date Requirements cont d. Record Date Rule* Range** (if no rule) Netherlands 28 calendar days Nigeria Norway 13 Pakistan 14 VARIES VARIES Panama No more than 40 days prior to mtg Philippines 15 At least 30 calendar days prior to mtg Poland 16 calendar days Portugal 5 business days Romania 16 The general rule for record date is 5 business days unless overwritten by record date indicated by issuers in their meeting materials. Between announcement day ( 30 days prior to the meeting) and general meeting, but in no case earlier than 60 days prior to the meeting. Russia 45-60 days prior to mtg Serbia 10 calendar days Slovakia 3 calendar days Slovenia 4 calendar days South Africa 17 3 business days For AGM's: Fiscal year end South Korea 18 (prior to mtg) For EGM's: Within 1 month prior to mtg Spain 5 calendar days Sweden 19 5 business days Taiwan AGM: 60 calendar days prior to mtg. EGM: 30 calendar days prior to mtg Thailand 20-30 calendar days prior to mtg Ukraine Most are 1-3 business days prior to mtg United Arab Emirates 1 business day United Kingdom 2 business days United States Vietnam 13 According to the Norwegian Central Shareholder Register, it is up to each company to decide whether to use a record date. 14 Record date is books closure. 15 All companies have record dates. 16 Record date applies to all companies; the exact timeframe is company specific. 17 Record date is set at 3 business days unless stated in the issuers meeting materials. 18 As AGM's must be held within 3 months of Y-end, the AGM record date is nearly 3 months prior to mtg. 19 As of 01-Jan-2006, amendments to the Swedish Companies Act reduced the record date to 5 business days prior to mtg. Record date cannot fall on a weekend or holiday. 2015 ISS Institutional Shareholder Services 12 of 20

Mechanics Guide POA REQUIREMENTS Notarize Consularise Apostille Supporting Documentation Valid PoA to be completed in Original Language Argentina 1 (or apostilled) NO NO 99 Yrs Austria 2 NO NO NO NO See notes Varies Belgium 3 NO NO NO NO Indefinitely NO Brazil 4 NO NO 1 YR NO Bulgaria 5 (or apostilled) See notes NO Chile 6 See notes See notes See notes See notes See notes See notes Cyprus NO Indefinitely NO Denmark 7 See notes NO NO NO Indefinitely NO Egypt 8 NO NO Indefinitely Faroe Islands 9 VARIES NO NO NO Indefinitely NO Hungary 10 See notes See notes See notes 1 YR See notes Iceland NO NO NO 3 YRS NO Israel 11 NO NO NO 1 YR NO Latvia 12 NO NO NO See notes NO 1 Some sub-custodians require the PoA to be completed in Spanish. 2 POA's are required at the issuer level. Occasionally, the custodian is able to complete the POA on behalf of the Beneficial Owner. 3 PoA is not a formal requirement in Belgium. Many custodians do not list Belgium as a PoA market. Some custodians and their local agents require the beneficial owners to complete PoAs so that they can complete the PoAs on behalf of the beneficial owner. 4 PoA does not have to be completed in Portuguese. Name on PoA must exactly match name registered at CAVALI (central depository) and all signatories must be mentioned in body of PoA. Consularization requirements vary depending on the investor s country of registration. 5 Bulgaria has the most onerous PoA requirements and a PoA must be completed PER issuer/meeting which is unique. However some PoAs can be completed by the subcustodian - the signee of the document depends on the account structure (omnibus the Custodian / segregated the Beneficial Owner). Supporting documentation required includes the following: (a) Full company name, registered address, date and number of registration on the Commercial Registrar of the shareholder and of the proxy (as well as of the physical persons authorized to represent them). (b) Number of the shares owned and the serial number of the depository receipts/ certificates. (c) Agenda of the general meeting. (d) Drafts of the decisions to be voted on each of the agenda topics. (e) Vote on each of the agenda topics. (f) Date and signature. 6 Requirements in Chile are dependent on the custodian and sub-custodian. In some instances for segregated accounts, a Beneficial Owner signed POA is set up by the sub custodian bank on account set-up. For Omnibus accounts a POA is not necessary. Please check with the ISS PoA Team or your custodian f questions. 7 The authority of the client's signature must be confirmed (authorized either by notary or, if the beneficial owner has signed the PoA, the custodian's signature). If a Trustee has signed the PoA, a trust agreement is only required if the PoA has not been notarized. Omnibus accounts can now be voted and PoA requirements are the same. 8 Many companies do not require PoAs. However, ISS strongly suggests PoAs be executed in order to ensure accurate processing of votes. 9 Issuers listed in the Faroe Islands are subject to the same PoA requirements as Denmark. If a valid POA is in place for Denmark, it is sufficient for Faroe Islands. 10 PoAs are required for all meetings. Some issuers require a meeting specific PoA. General PoAs are valid for 12 months from the date of issue and must be apostilled, unless the country of origin of the PoA is not a signatory to the Hague convention, in which case the PoA must be consularised. All PoAs must be notarised, with the notary confirming the authority of the signees of the PoA. Certain text can be used for this which negates the need for additional supporting documentation. If this text is not used, a Certificate of Secretary or other documentation confirming the authority of the signees is required and this documentation also needs to be legalised. Please contact your ISS Account Manager for further details. PoAs are bilingual with English and Hungarian text side by side. Both sides of the PoAs must be completed correctly. 11 All bondholder meetings require a PoA. Some equity issuers require a PoA. Depending on the custodian/subcustodian, a PoA may already be in place. Please check with your ISS representative for further information. 12 PoA is required for every meeting by every issuer, however occasionally a third party can complete a PoA on behalf of the beneficial owner. PoA expires when a definite period of time stated in the PoA expires. 2015 ISS Institutional Shareholder Services 13 of 20

Mechanics Guide PoA Requirements cont d. Notarize Consularise Apostille Supporting Documentation Valid PoA to be completed in Original Language Lithuania 13 See notes See notes See notes See notes See notes See notes Norway 14 NO NO (Authorized list of signatures) Indefinitely 15 Peru NO See notes 16 Poland NO NO Indefinitely 17 Portugal NO NO NO See notes See notes See notes See notes Romania 18 See notes See notes NO 1 Meeting See notes 19 Russia NO NO 3 YRS NO 20 Serbia See notes See notes See notes NO See notes See notes 21 Slovenia See notes See notes See notes NO 1 Meeting NO 22 Sweden NO NO 5 YRS NO Turkey 23 See notes See notes See notes See notes See notes See notes United Arab Emirates 24 See notes See notes NO See notes See notes See notes 25 Vietnam See notes See notes See notes See notes See notes See notes NO 13 Lithuania has meeting specific or general PoA that applies to several meetings (available from Sub-custodian prior to meeting). 14 Depending upon the custodian and sub-custodian, a PoA is required in the Norwegian market to ensure Abstain and Against votes are successfully represented. Th e PoA allows the bank's sub-custodian to attend and vote at the meeting on behalf of the client. 15 PoA must be completed using the Spanish PoA template. If additional accounts are added under the beneficial owner (depending upon form of original PoA), a amendment can be sent to the sub-custodian rather than a new PoA. There are two types of PoAs: meeting specific (SPoA) and permanent (PPoA). All PoAs must include safe keeping account numbers. 16 Poland is often not cited as a PoA market by custodians and rarely does a client need to complete one for proxy voting purposes. Many times the PoAs that are set-up at the account opening process, which are required for trading and lending purposes, may automatically apply to proxy voting as well. However, a few custodians / sub-custodians may still require a separate proxy voting PoA so please check with the ISS PoA Team or your custodian if you have any questions. 17 PoA requirements and templates are meeting specific. Some custodians / sub-custodians have a general PoA in place. Please check with the ISS PoA Team or your custodian if you have any questions. 18 Meeting specific PoAs are required for voting if the shareholder wishes to vote by proxy. PoA requirements are decided by the issuer. Most PoAs are in Romanian although a percentage of issuers also publish an English version which can be completed without the need to complete the Romanian version. If an English version is not available some sub-custodians translate the Romanian version to allow shareholders to complete both PoAs. Generally, PoAs only need to be signed and stamped although some issuers require notarisation and apostillation. Shareholders may also vote in person, or by correspondence via an issuer specific voting form, which must be notarised and apostilled. In these cases a PoA is not required. 19 Russia is often not cited as a PoA market by custodians and rarely does a client need to complete one for proxy voting purposes. Many times the PoAs that are set-up at the account opening process, which are required for trading and lending purposes, may automatically apply to proxy voting as well. However, a few custodians / sub-custodians may still require a separate proxy voting PoA so please check with the ISS PoA Team or your custodian if you have any questions. 20 Both Company specific and general PoAs are used, as it depends on the issuer directly which one will be accepted. Domestic (Serbian) language is preferred by the issuer, however in most sub-custodian experience; English PoA is almost always accepted. Document legalization is sometimes required but often, only account holder's signature and official stamp is required. Usually, the Company specific PoA is in local language and English version is rarely available. I n this case, the sub-custodian issues its own PoA bilingual template for the specific event. 21 A PoA needs to be completed for each meeting (valid only for that specific meeting). It depends on each company's requirements if PoAs should be notarized or apostilled. The same applies to any additional documentation that may be required. 22 ISS strongly recommends completing 3-5 PoAs. Multiple PoAs are required in the event more than one company is holding meeting on same day. 23 As of October 1, 2012 sub-custodians can submit votes electronically through the e-gems platform and individual PoAs completed by the beneficial owner are no longer required to process votes. However, a issuer can still request to see a copy of a PoA and therefore some custodians/sub-custodians are still accepting them. A PoA completed by the beneficial is also still required if the investor wishes to attend in person. A single PoA, also referred to as a general authorization document, is still required between the custodian and sub-custodian, and is completed by the custodian. 24 POA is required to be in place between the beneficial owner and sub-custodian and many times are set-up at the account opening process. 25 POA's are required at the issuer level. For most, the custodian is able to complete the POA on behalf of the Beneficial Owner. There are also exceptional cases where issuers require a meeting specific PoA in their own template. 2015 ISS Institutional Shareholder Services 14 of 20

Mechanics Guide APPROIMATE AGM PROY VOTING SEASON Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Argentina Australia Austria Bahamas * Belgium Bermuda Brazil British Virgin Islands * Canada Cayman Islands * Chile China Colombia Curacao (form Neth Antilles)* Czech Republic Denmark Egypt Finland France Germany Greece Hong Kong India Indonesia * Ireland Israel Italy Japan Kenya Luxembourg * Malaysia Mexico Netherlands New Zealand Norway Panama * Peru Philippines Poland Portugal Russia Singapore South Africa South Korea Spain Sweden Switzerland Taiwan Thailand Turkey Uganda United Kingdom United States Venezuela * Indicates core markets that do not have specific Global Voting Manual market-specific guidelines. 2015 ISS Institutional Shareholder Services 15 of 20

Mechanics Guide ABSTAIN TREATMENT "Abstain" counted as "no vote" "Abstain" included in quorum? "Abstain" counted as a vote against board's proposal "Abstain" counted as a vote for board's proposal Argentina 1 Australia NO Austria 2 NO Bahamas Bangledesh 3 Belgium 4 See Note See Note See Note Bermuda Botswana 5 Brazil 6 Canada 7 Cayman Islands Channel Island 8 Chile 9 China Colombia 10 Croatia 11 Curacao (form Neth Antilles) Cyprus 12 Czech Republic Denmark 13 NO Ecuador 14 1 For most of the Spanish markets, abstentions do not count for quorum purposes. 2 Abstentions are no longer included in the quorum. 3 No information available. 4 Abstentions are counted as "no vote" for items that are not subject to quorum requirements. In cases where there is a quorum requirement or specifically provided in the articles of association, abstentions are counted as valid votes in Belgium. 5 No information available. 6 For most of the Spanish markets, abstentions do not count for quorum purposes. 7 Abstain as a voting option is rare in Canada 8 Most companies have only for or against on the ballot. 9 For most of the Spanish markets, abstentions do not count for quorum purposes. 10 For most of the Spanish markets, abstentions do not count for quorum purposes. 11 No information available. 12 No information available. 13 An abstention is not counted towards the quorum. Therefore, if a large shareholder decides to abstain, this could prevent the resolution from being passed - in practice therefore a vote against. We have, however, decided to include ABSTAIN on the ballot. 14 For most of the Spanish markets, abstentions do not count for quorum purposes. 2015 ISS Institutional Shareholder Services 16 of 20

Mechanics Guide Abstain Treatment cont d. "Abstain" counted as "no vote" "Abstain" included in quorum? "Abstain" counted as a vote against board's proposal "Abstain" counted as a vote for board's proposal Egypt 15 El Salvador 16 Estonia 17 Finland 18 NO France Germany NO Ghana 19 Gibraltar 20 Greece 21 Hong Kong Hungary India Indonesia Ireland NO Israel Italy Jamaica Japan Jordan Kazakhstan Liechtenstein Lithuania 22 Luxembourg 15 Pending further updates. 16 For most of the Spanish markets, abstentions do not count for quorum purposes. 17 No information available. 18 An abstention is NOT counted towards the quorum. However, certain proposals (amendments to articles, capital increases) require the support of 2/3 of all shares represented at the meeting. Therefore, if a large shareholder decides to abstain, this could prevent the resolution from being passed - in practice therefore a vote against. We have, however, decided to include ABSTAIN on the ballot. 19 No information available. 20 No information available. 21 Quorum is based on number of shares blocked (source: Citibank in Athens 22 No information available. 2015 ISS Institutional Shareholder Services 17 of 20

Mechanics Guide Abstain Treatment cont d. "Abstain" counted as "no vote" "Abstain" included in quorum? "Abstain" counted as a vote against board's proposal "Abstain" counted as a vote for board's proposal Malaysia 23 NO Mauritius 24 Mexico Monaco 25 Morocco 26 Netherlands 27 New Zealand Norway Pakistan 28 Panama Papua New Guinea 29 Peru 30 Philippines Poland Portugal 31 Romania 32 Russia Singapore 33 NO Slovakia 34 Slovenia South Africa South Korea 23 The option "abstain" is not included on the ballot. If a shareholder abstains, the vote is disregarded. 24 For most of the Spanish markets, abstentions do not count for quorum purposes. 25 No information available. 26 No information available. 27 No information available. 28 Updated Dec 2012. 29 For most of the Spanish markets, abstentions do not count for quorum purposes. 30 Abstain is a third kind of vote: not a for, not an against, but an abstain. This means it is not counted in the FOR, so goes against them. 31 No information available. 32 No information available. 33 Abstain generally does not appear on the proxy card and does not appear on the meeting results either. Our understanding is that when abstain instruction is sent, it is usually treated the same as do not vote and does not get counted towards the number of votes cast. 34 Abstain is a third kind of vote: not a for, not an against, but an abstain. This means it is not counted in the FOR, so goes against them. 2015 ISS Institutional Shareholder Services 18 of 20

Mechanics Guide Abstain Treatment cont d. "Abstain" counted as "no vote" "Abstain" included in quorum? "Abstain" counted as a vote against board's proposal "Abstain" counted as a vote for board's proposal Spain 35 Sri Lanka 36 Sweden 37 NO Switzerland Taiwan Thailand 38 Turkey 39 United Kingdom 40 United States 41 Uraguay 42 Venezuela 43 Virgin Isl (UK) Zambia 44 Zimbabwe 45 35 Abstain is a third kind of vote: not a for, not an against, but an abstain. This means it is not counted in the FOR, so goes against them. 36 No information available. 37 An abstention is not counted towards the quorum. Therefore, if a large shareholder decides to abstain, this could prevent the resolution from being passed - in practice therefore a vote against. SEB has informed ISS that ABSTAIN is not a valid vote option, however. 38 Thai companies sometimes require that shareholders either vote for or against all items on the agenda. 39 Voting against or for is permitted while it is not possible to vote abstain in Turkish law. Only for votes are count ed for a resolution to be accepted. Therefore abstain votes will be considered as against. 40 Abstain is not included on the ballot (however, a few companies do allow abstentions). Rarely taken into account, especially since vote will often take place on a show of hands. Cannot abstain at court mtgs. 41 Companies can decide how to count abstain votes, there can be defaults set by state law, but most companies have the leeway in their own charters and bylaws how they treat abstain votes. 42 For most of the Spanish markets, abstentions do not count for quorum purposes. 43 For most of the Spanish markets, abstentions do not count for quorum purposes. 44 No information available. 45 No information available. 2015 ISS Institutional Shareholder Services 19 of 20

Mechanics Guide This document and all of the information contained in it, including without limitation all text, data, graphs, and charts (collectively, the "Information") is the property of Institutional Shareholder Services Inc. (ISS), its subsidiaries, or, in some cases third party suppliers. The Information has not been submitted to, nor received approval from, the United States Securities and Exchange Commission or any other regulatory body. None of the Information constitutes an offer to sell (or a solicitation of an offer to buy), or a promotion or recommendation of, any security, financial product or other investment vehicle or any trading strategy, and ISS does not endorse, approve, or otherwise express any opinion regarding any issuer, securities, financial products or instruments or trading strategies. The user of the Information assumes the entire risk of any use it may make or permit to be made of the Information. ISS MAKES NO EPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS WITH RESPECT TO THE INFORMATION AND EPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF ORIGINALITY, ACCURACY, TIMELINESS, NON-INFRINGEMENT, COMPLETENESS, MERCHANTABILITY, AND FITNESS for A PARTICULAR PURPOSE) WITH RESPECT TO ANY OF THE INFORMATION. Without limiting any of the foregoing and to the maximum extent permitted by law, in no event shall ISS have any liability regarding any of the Information for any direct, indirect, special, punitive, consequential (including lost profits), or any other damages even if notified of the possibility of such damages. The foregoing shall not exclude or limit any liability that may not by applicable law be excluded or limited. The Global Leader In Corporate Governance www.issgovernance.com 2015 ISS Institutional Shareholder Services 20 of 20