Building the Emotional Intelligence of Your Project Team Project Management Institute Eastern Iowa Chapter 2010 Professional Development Day October 21, 2010
Does it really have to be like this?
Objectives Identify the basic elements of Emotional Intelligence (EQ) including self-awareness, self-management, social awareness, and relationship management. Explain how EQ improves overall project performance and positively impacts communication, decision making and conflict resolution. Create an action plan of practical techniques to improve the EQ of existing and future project teams.
Emotional Intelligence We are being gjudged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other other. Daniel Goleman, Ph.D. Working with Emotional Intelligence
Emotional Intelligence (EQ) Emotional Intelligence is your ability to recognize and understand emotions and your skill at using this awareness to manage yourself and your relationship with others.
What elements of project management require high EQ from the manager and team? EQ and Project Management
A Successful Project Management Team Linda Hill, HBR 1995 Does the team s output meet the standards of those who have to use it? Does the team experience contribute to the personal wellbi being and development of the members? Does the team experience enhance the capability of the members to work and learn together in the future?
Active Knowledge Sharing Working with your colleagues, place a (T) in the blank if you believe e the statement to be True or an (F) if you believe the statements is False.
Maya Angelou People will forget what you did. People will forget what you said. They will never forget how you made them feel.
EQ Skills What I See (Recognition) What I Do (Regulation) Personal Competence (Self) Social Competence (Others) Self-Awareness Social Awareness (Empathy) Self- Management Relationship Management
Assessing EQ
Building Your Individual EQ (Emotional Intelligence 2.0, Bradberry and Greaves) Self-Awareness: Rewind the video what can you learn? Identify hot buttons Keep a journal Slow down be in the moment Get to know yourself under stress Visit your values Social Awareness: Ask good questions Listen with your whole body Watch body language Practice active listening Catch the mood of the room Eliminate distractions Test for accuracy paraphrase SlfM Self- Management: Rl Relationship Management: Breathe right Be vulnerable and open Count to 10 pause button Ask for feedback and follow up Get enough sleep and exercise Check your attitude daily Take control of self-talk When you care, show it Take time to problem solve Identify how you want people to feel Focus on what you can control Ensure your words and actions are aligned Anticipate and respond positively to Be inclusive change Be accountable
Mutual trust Team Effectiveness Group Efficacy Group Identity
Team EQ Truths Attitudes and moods are contagious. Is yours worth catching? Emotional Intelligence is demonstrated on three levels within a team: Individual members Team Team and outside stakeholders Norms and values set the tone of team interactions and become the rules for how team members behave and the work gets done. Do not allow them to evolve on their own.
Team EQ Emotions Emotional Awareness Emotion Management Relationships Internal Relationship Management External Relationship Management Emotional awareness recognize members emotions as they happen and understand general tendencies of each member Emotion Management Respond to each other constructively in emotionally uncomfortable situations and influence emotions in constructive ways Internal Relationship Management Interact effectively with one another in order to respond to challenging situations i External Relationship Management Interact effectively across organizational boundaries and with outside parties
Decision Making Communication and Collaboration Conflict Resolution Stress Management
What is your team s M.O.? (modus operandi) (Adele Lynn) As an outside observer or narrator commenting on your team, what would you say about this team s performance: When the team is under intense pressure? The team is defeated? The team has a very heavy workload? The experiences conflict and disagreement? When a sponsor or stakeholder is critical of the team s performance? What did you learn about your team s behavior patterns? How can you change your team s M.O.?
Building Team Norms Group p emotional intelligence is about small acts that make a big difference. It is not about a team member working all night to meet a deadline; it is about saying thank you for doing so. It is not about in-depth discussion of ideas; it is about asking a quiet member for his thoughts. It is not about harmony, lack of tension, and all members liking each other; it is about acknowledging when harmony is false, tension is unexpressed, and treating others with respect. Building the Emotional Intelligence of Groups Druskat and Wolff, HBR, 2001
Emotional Awareness Take time to get to know one another Meeting check-in Avoid negative attributions Identify team s M.O. Ask quiet members what they think Appoint a devil s advocate or intellectual watchdog Tell colleagues what you are thinking and feeling
Emotion Management Set ground rules and norms Establish core team values Stay Above the Line Support and protect team members from attack Pay attention to little things Create fun ways to acknowledge and manage stress Volunteer to help
Internal Relationship Management Anticipate change and talk through concerns Brainstorm multiple alternatives in conflict Weigh-in = Buy-in Be vulnerable and open Focus on problem solving, not blaming Keep a forward focus Eliminate passive and aggressive group styles Avoid groupthink Be optimistic maintain an affirmative environment
External Relationship Management Find out the concerns and needs of others outside the team Develop influencing skills Provide support for other teams Ensure team decisions align with organizational strategy and goals Don t be victims don t point fingers
Lily Tomlin I always wondered why somebody didn't do something about that, then I realized I was somebody.
Your Ticket Out! Facts in Five Self Self Social Relationship Awareness Management Awareness Management T E N R A
Great Resources Managing Your Team by Linda Hill, Harvard Business Review, 1995. Building the Emotional Intelligence of Groups by Vanessa Druskat and Steven Wolff, Harvard Business Review, 2001. Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves, TalentSmart, 2009. Quick Emotional Intelligence Activities for Busy Managers by Adele Lynn, AMACOM, 2007. Putting Emotional Intelligence to work: Equip Yourself for Success by Jeff Feldman and Karl Mulle, ASTD Press, 2007.