Supplier Manual. June 5, 2015

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Transcription:

Broan-NuTone LLC 926 W. State St. Hartford, WI 53027 262.673.4340 main 262.673.8696 fax Supplier Manual June 5, 2015 Attached to this introduction is your copy of the Nortek Air Quality and Home Solutions Supplier Manual. The purpose of this Manual is to clearly communicate the minimum requirements to become and remain a Supplier to the Nortek companies. Broan NuTone is committed to developing a world class supply chain through Supplier selection, measurement and continuous improvement. Your role as a Supplier is important to our overall objective to provide quality, service and value to our customers. Please review the attached Manual to ensure your understanding and agreement of the information being presented. The Supplier Manual is the foundation for a strong relationship between your company and the Nortek companies. Questions regarding the content of the Supplier Manual are to be conveyed directly to your contact. As partners we share in the responsibility for the creation and maintenance of products and processes that delight our customers. Your commitment to stay current with these requirements is a critical factor to our mutual success. Sincerely, Bill Gregg Director, Quality Greg Martin Director, Strategic Sourcing

AIR QUALITY AND HOME SOLUTIONS () 1.0 PURPOSE To define the minimum requirements and expectations for suppliers beyond the purchase order 2.0 SCOPE This document applies to all purchased components, purchased finished goods and services used in production. The document summarizes quality requirements for all PPAP and production orders, deviation request process, return authorization, corrective action, rework, packaging, shipping requirements and performance measurements. This document serves as a guideline for conducting business with but is NOT all inclusive of requirements. 3.0 DEFINITIONS Not Applicable 4.0 POLICY Strategic sourcing and local purchasing teams are responsible for maintenance and communication of the commercial portions of the document. Local quality teams are responsible for maintenance and communication of the quality requirements of this document. REV.: 02 DATE: 6/5/15 Page 1 of 19

AIR QUALITY AND HOME SOLUTIONS () TABLE OF CONTENTS 1. OVERVIEW... 4 1.1 Purpose of this Manual... 4 1.2 Supplier Quality Philosophy and Expectations... 4 1.3 Becoming a supplier to... 5 1.4 Compliance with laws... 5 1.5 Material Safety Data Sheets (MSDS)... 6 1.6 Supplier Terms and Conditions... 6 1.7 Confidentiality... 7 2. QUALITY SYSTEM REQUIREMENTS... 7 2.1 Quality Management System... 7 2.2 Communication... 7 3. SUPPLIER PERFORMANCE DEVELOPMENT... 8 3.1 Production Part Approval Process (PPAP)... 8 4. CHANGE MANAGEMENT... 10 4.1 Supplier Deviation Request... 10 4.2 Product Engineering Change Request... 11 5. NON-CONFORMING MATERIAL... 12 5.1 Supplier Corrective Action Request (SCAR)... 12 REV.: 02 DATE: 6/5/15 Page 2 of 19

AIR QUALITY AND HOME SOLUTIONS () 5.2 Cost Recovery... 12 6. MANAGEMENT QUALITY REVIEW / CORRECTIVE ACTION REVIEW... 13 7. LOGISTICS... 14 7.1 Tools... 14 7.2 Supplier Lot Traceability... 14 7.3 Transportation instructions... 15 7.4 Packaging... 15 8. PURCHASING... 15 8.1 Purchase Order, Terms and Conditions... 15 8.2 Order Acknowledgement... 16 8.3 Spare part order... 16 8.4 Shipment... 16 8.5 NAFTA... 16 9. CONTINUOUS IMPROVEMENT... 16 10. SUPPLIER PERFORMANCE EVALUATION... 17 10.1 Audits Performed by... 17 10.2 Supplier Periodical Evaluation... 17 APPENDIX 1 AFFILIATES... 18 APPENDIX 2 ACRONYMS... 19 REV.: 02 DATE: 6/5/15 Page 3 of 19

AIR QUALITY AND HOME SOLUTIONS () 1. OVERVIEW 1.1 Purpose of this Manual The purpose of this manual is to communicate the philosophy, minimal requirements and expectations of Air Quality and Home Solutions (), as noted in Appendix 1, to our suppliers. This drive for excellence, in conjunction with a close working relationship, will enable us both to continuously improve and become leaders in a world class supply base. Our joint goal must be the satisfaction of all our customers. 1.2 Supplier Quality Philosophy and Expectations is committed to delivering technically advanced, high quality products to our customers that exceed their expectations. There is an ongoing focus on continuous improvement and lean manufacturing. is committed to working with the best suppliers in order to achieve these objectives. Total customer satisfaction is achieved through partnership and cooperation to have a positive impact on the performance and development of our suppliers, delivering competitive products and services on time. The expectation is suppliers will establish and maintain efficient processes and tools to deliver zero defects. will provide suppliers with data, information, and feedback to effectively develop, implement, and maintain a robust quality plan. The supplier must accept ultimate responsibility for the quality of their products and services. will support the supplier s efforts but will not be responsible for implementation of cost and quality improvement programs such as scrap reduction, Lean Manufacturing, etc. This manual shall provide the basis for establishing and maintaining a mutually beneficial relationship between and its suppliers. Total customer satisfaction means we expect from you: Quality products that fully meet specifications On-time delivery Best in class costs Effective inventory management system Technical innovation High quality service Continuous improvement REV.: 02 DATE: 6/5/15 Page 4 of 19

AIR QUALITY AND HOME SOLUTIONS () Shared goals, and Commitment to the business relationship All of the sections in this manual describe the specific requirements and minimum level of expectations for doing business with. Each supplier to is fully responsible for the performance of their suppliers. reserves the right to audit second tier suppliers. 1.3 Becoming a Supplier to routinely measures and evaluates existing suppliers. Additionally, new potential suppliers are also considered for improved quality, value and/or where technical advantages may be offered. The process to be considered a new supplier to is as follows: Potential suppliers to will need to complete a self-assessment which will be reviewed by Strategic Sourcing and/or purchasing. After review of the self-assessment, a copy of this manual will be provided. A supplier may then be asked to complete a Request for Proposal (RFP) to gauge future potential. A review of the self-assessment submission and risk assessment will determine the need for an on-site audit of the supplier s facility(ies). reserves the right to request this audit at any time in the future. Provided the steps above are successful, purchase orders may be placed for PPAP orders, followed by ongoing orders for production components. 1.4 Compliance with the Law All suppliers are expected to adhere to applicable governmental laws and regulations (in both the country of manufacture and the location being supplied) including, but not limited to: Labor and anti bribery/corruption (i) the Fair Labor Association (FLA) guidelines including the production of products without the use of any child labor or prison labor and in adequate working conditions to reasonably provide for the health and safety of supplier's employees; and (ii) comply with all applicable laws and regulations, including but not limited to the Foreign Corrupt Practices Act of 1977, as amended (the REV.: 02 DATE: 6/5/15 Page 5 of 19

AIR QUALITY AND HOME SOLUTIONS () "FCPA") and where applicable, any anti-bribery/corruption legislation ("Anti- Bribery Act ) Current information regarding the FCPA and related compliance requirements can be obtained from the following web page of the United Stated Department of Justice: http://www.justice.gov/criminal/fraud/fcpa/. Current information regarding the FLA and related compliance requirements can be obtained from the following web page: www.fairlabor.org Dangerous materials limitation and origin requirements. All materials used in manufacturing must satisfy current government and safety constraints on restricted, toxic and hazardous materials. Suppliers must be in compliance with all environmental laws applicable to the location of their manufacturing site, i.e. ROHS Directive and REACH Regulation in EU or Conflict Mineral Policy in USA or any other applicable European Union regulations and directives enacted in countries in which supplier provides services to Buyer. Suppliers are also responsible for ensuring that relevant requirements are explained, understood and controlled by their sub-suppliers. It is the supplier s responsibility to ensure that the parts / materials received from their suppliers meet all necessary requirements. has the right to request formal documents from suppliers as a form of verification to ensure that s requirements are being met. 1.5 Material Safety Data Sheets (MSDS) When supplying controlled substances to, current copies of MSDS sheets must be supplied with the initial shipment, as well as a PDF copy emailed to the Purchasing Department. The supplier must send updated copies whenever there is a revision level change. For Canada: MSDS sheet must be renewed according to Canadian federal law (see http://www.hc-sc.gc.ca) 1.6 Supplier Terms and Conditions All suppliers are required to read and fully understand the content of this document. The supplier is encouraged to provide feedback to regarding the content of this manual for the purpose of continuous improvement and to ensure REV.: 02 DATE: 6/5/15 Page 6 of 19

AIR QUALITY AND HOME SOLUTIONS () an effective working document. The supplier will be expected to adhere to all of the requirements as specified. 1.7 Confidentiality Suppliers shall maintain confidentiality of products and information as documented in Supply Agreements and standard Terms and Conditions. 2. QUALITY SYSTEM REQUIREMENTS 2.1 Quality Management System Suppliers are expected to implement a robust Quality Management System (QMS) that promotes defect free products through prevention, monitoring, and continuous improvement. Suppliers providing products to are expected to maintain a formal QMS that is either registered to ISO9001 or is fully compliant with this standard. Suppliers must provide with a copy of the registration certificate for any amendments or renewals to their Quality Management System certification. If the supplier has multiple facilities where products are made, one certificate with a scope covering all production facilities or each individual plant s certificate must be provided to the appropriate local quality department(s). Suppliers registered to ISO9001 must immediately notify of certificates that have been revoked or placed on probation. 2.2 Communication will strive to develop an excellent working relationship with our suppliers, through the use of frequent and structured communications. Formal, written communication must be provided to for any of the following situations: Changes of ownership Union contract expiration (six months notice). Any relocation of manufacturing operations The supplier must also proactively notify any known or potential problems and of any deviation or risk of not meeting the following requirements and participate with at providing appropriate action plans and corrections: Plant certification Quality documentation and testing Production capacity Logistic requirements REV.: 02 DATE: 6/5/15 Page 7 of 19

AIR QUALITY AND HOME SOLUTIONS () 3. SUPPLIER PERFORMANCE DEVELOPMENT 3.1 PPAP (Production Part Approval Process) The purpose of the PPAP (Production Part Approval Process) submission is to demonstrate whether all designs and specification requirements are properly understood by the supplier and that the process has capability and capacity to produce products meeting these requirements through a limited production run. This PPAP run must be conducted using production parts, processes and tooling. In addition the PPAP will be used to establish a high confidence level that Suppliers processes are capable of producing materials, components and finished products that meet requirements on an on-going basis. The supplier should follow PPAP process submission requirements of and work with the s Quality representative to obtain a full PPAP approval on time. Any changes or modifications to an approved PPAP component must receive prior written approval from. All suppliers are responsible for completing the PPAP package provided by prior to shipping PPAP product. Suppliers are also expected to manage a subsupplier part approval process. A PPAP Submission is required for the following circumstances: Initial production of a new or revised component and/or material. Correction of any discrepancy on a previous submission (resubmission of an interim or rejected PPAP). Any change in process, tooling or product. Any change in the supplier s manufacturing location or movement of any or all of the production processes used to manufacture the component. Any change to sub-supplier (new sub-supplier). Any change in the sub-supplier s process, tooling or product. Any change in the status of a component and/or material from inactive to active if the inactive period was longer than 36 months (as required by ). PPAP Checklist The Supplier PPAP checklist is used by to communicate submission requirements to suppliers and must be included in the package. Suppliers should use this checklist to ensure a complete PPAP package is assembled prior to REV.: 02 DATE: 6/5/15 Page 8 of 19

AIR QUALITY AND HOME SOLUTIONS () shipping documentation and parts. Submission level will be sent to supplier to indicate which document should be communicated to. Upon receipt, will evaluate the package and determine if approval can be granted. The PSW (Part Submission Warrant) will then be updated with the appropriate approval status and forwarded to the supplier for their records. The critical to quality characteristics must be above capability of 1.33 with evidence of a normal distribution. Measurement system analysis needs to be validated by providing a gauge R&R report with result of 30% or less. The PPAP checklist includes some or all of the following items based on PPAP level. 1. Part Submission Warrant (PSW) 2. Design Records 3. DFMEA 4. Process Flow Diagram 5. PFMEA 6. Control Plan 7. MSA Studies 8. Dimensional Results 9. Record of Material 10. Performance Tests (DVP&R) 11. Initial Process Studies 12. Qualified Laboratory Documentation 13. Appearance Approval Report (AAR) 14. Sample Product Parts 15. Master Sample 16. Checking Aids 17. Customer Specific Requirements 18. Packaging Specifications The PPAP disposition will be provided as follows: Approved status The supplier has been granted full production approval and can begin shipping parts to. Approved with Conditions status The supplier may be granted an interim approval for the following reasons: Incomplete or incorrect PPAP package (missing and/or erroneous documentation) REV.: 02 DATE: 6/5/15 Page 9 of 19

AIR QUALITY AND HOME SOLUTIONS () Parts do not meet print requirements (dimensional and/or test failures identified and a corrective/preventive action plan documented and approved by ) Material and/or performance testing not yet completed (long term environmental testing such as salt spray or corrosion testing) Rejected status The PPAP package may be rejected for the following reasons: Documentation does not match requirements as stated on the PPAP checklist. Parts do not meet print specifications (dimensional and/or test failures with NO corrective/preventive action plan documented) Material and/or performance test failures. Shipment of Engineering Samples There may also be occasions where will order parts for sample purposes. These parts must be labeled as samples. Shipment of PPAP Package The PPAP parts and documentation must be packaged with sufficient care and planning in order to prevent damage to the contents. Packages must be clearly identified/labeled as PPAP Samples and Documentation. The label or identification should be affixed to the specific container holding the sample parts. Shipment of Initial Production No shipment of parts will be accepted by until the PPAP package has been accepted. In situations where the initial production order is shipped at the same time as the PPAP package, the parts shall be placed in a hold location until a decision is made regarding the submission. 4. CHANGE MANAGEMENT 4.1 Supplier Deviation Request A deviation constitutes limited permission to supply materials, products or components that do not fully comply with the drawings, specifications or standards. Non-conforming material must never knowingly be shipped to. However, suppliers can contact to request a deviation in some cases. Deviations will not be accepted for any non-conforming critical characteristics (as identified on the drawing) under any circumstances. The supplier must submit a REV.: 02 DATE: 6/5/15 Page 10 of 19

AIR QUALITY AND HOME SOLUTIONS () Deviation Request to before product shipment, providing the reason and intent of the requested deviation. This information must include the date, duration and the quantity of parts affected by the deviation. If the request is denied after consultation with the affected plant, the supplier will receive a communication from to that effect and the supplier will not be allowed to send the non-conforming material. If the request is approved by the affected plant, the representative will send a copy of the signed deviation form to the supplier. The supplier must include a copy of the signed deviation form with the shipment. Failure to comply with the deviation process may cause the material to be rejected. 4.2 Product Engineering Change Request communicates engineering change requests to the supplier by providing new specifications, drawings and applicable directives in writing. Suppliers to are required to provide us with notification of substantial changes including but not limited to: Raw material supplier changes Process changes Tooling changes The supplier must contribute to the implementation of the engineering change request by providing the following information and support to the buyer: Product unit cost modification Inventory buildup requirement planning details and costs Packaging changes cost and/or modification details Transportation changes Inventory of products from previous drawing revision (Supplier ECN Liability Form), New delivery schedule Order updates The supplier must also update in a timely manner documents such as: PPAP documents Work instructions Inspection requirements Bill of material REV.: 02 DATE: 6/5/15 Page 11 of 19

AIR QUALITY AND HOME SOLUTIONS () 5. Non-conforming Material Non-conforming material may be identified during s incoming inspection, or at any point in the manufacturing process. Suppliers are notified of nonconforming material when identified as not meeting product specifications. The supplier must have a procedure and process to take necessary preventive actions for all rejects or non-conforming products received by. 5.1 Supplier Corrective Action Request (SCAR) uses the Supplier Corrective Action Request form (SCAR - 8D format) for problem management. A containment plan (3D) is required within 24 hours of notification, and a proposed corrective action plan is due within 10 business days of notification. As applicable, a Return Material Authorization (RMA) is expected within 48 hours of acceptance. Shipments made after an agreed containment plan is in place and prior to verification of corrective action must be inspected and clearly identified on all packaging. Identification labels are required until permanent corrective action is implemented and verified. Additional containment may be required based on the nature and severity of the problem. Any arrangements with third party sources for the purpose of containment will be the responsibility of the supplier. 5.2 Cost Recovery The supplier will be held financially responsible for all costs incurred as a result of a non-conforming product and/or late shipments to. The Representative shall document all associated costs on a debit memo form and send it to the supplier. All costs related to the supply of non-conforming material incurred by resolving the quality issue will be charged to the supplier. Though not all inclusive, any of the items noted below may be charged to the supplier: Late deliveries / delivery discrepancies Labor Costs: total cost to sort, rework, repair, administrative fees, etc. Penalty fees for unavoidable assembly line stoppages due to delivery delays may be applied Production Overtime Premium: Total cost Scrap / non-conforming material cost: for parts and/or assemblies up to the point in the process where the defect was discovered. REV.: 02 DATE: 6/5/15 Page 12 of 19

AIR QUALITY AND HOME SOLUTIONS () Premium transportation costs: inbound and outbound Outside services: third party sorting Customer costs: costs incurred by customers Customer penalties related to late shipments or rejected material Penalty fees for administration If the supplier believes that they should not be responsible for part or all of the costs assigned, they must notify in writing within five business days and request a review with applicable personnel. After five days or a review meeting, a debit memo will be issued for the amount shown on the final version of the worksheet. 6. MANAGEMENT QUALITY REVIEW The representative will notify the supplier when a Management Quality Review (MQR) is required. A MQR is held to analyze and review the current problem situation (quality, delivery, commercial agreement, technology or other problems). Supplier accountability and response will be the focus of such review. A MQR may be requested if a supplier is considered responsible for an issue that results in: Product non-conformance including safety characteristics Recurring part shortages Sort or rework at and/or customer site due to supplier s product quality Chronic quality issues Disaster Recovery Plan suppliers are expected to prepare a contingency plan (e.g. utility interruptions, fire, flood, storm damage, temporary or limited data loss, chemical spills, air/water contamination, earthquakes, tornados, hurricanes, and storm surges, complete data loss) to reasonably protect s supply of product in the event that a supplier s facility cannot continue to operate. Disaster Recovery Plans should not be confused with internal Health and Safety plans. This plan must be shared / reviewed with if requested. In addition, all electronic records (e.g design file, manufacturing test measurements) need backup on site routinely and as well as 3 rd party storage outside company property. REV.: 02 DATE: 6/5/15 Page 13 of 19

AIR QUALITY AND HOME SOLUTIONS () 7. LOGISTICS 7.1 Tools Maintenance, refurbishment and replacement of owned tooling are the responsibility of the supplier. The supplier will be paid for tooling contingent on full PPAP approval. If the supplier is responsible for tool design, then reproducible tooling prints must be completed by the supplier at PPAP on all new program tools, tools undergoing an engineering change and current tools that are revised. Supplier, upon request from, must provide reproducible tooling prints and CAD models for existing tools. All tools must be identified as owned tooling Suppliers will be required to provide and guaranty a tooling life cycle during the tool design for a minimum of parts delivery at the facilities. When requested the supplier shall furnish a tool inventory of all owned tools (active and inactive) in the supplier s possession. The inventory must contain the following information for each owned tool: Tool part number Description Tool build date Current tool revision Equipment specifications (ex: tonnage, stroke, etc) Insurance contract to cover tools / equipments damage in case of a disaster Date parts last ordered Total cost of tool Quantity of parts produced from tool Remaining tool life Indicate previous part number of tool has been changed to produce a new part number. Tooling calibration 7.2 Supplier Lot Traceability Suppliers are expected to maintain lot traceability of all materials back to the point of origin in the event that suspicious material would need to be isolated and a recall required. Each container of material must be physically marked with the following information. REV.: 02 DATE: 6/5/15 Page 14 of 19

AIR QUALITY AND HOME SOLUTIONS () Purchase order number Part Number Lot Number Quantity Manufacturing Date / Date Code Country of Origin and ROHS certificate (if applicable) 7.3 Transportation Suppliers must use specified carriers unless otherwise specified in writing. 7.4 Packaging Supplier must appropriately package the products so as not to be damaged or destroyed in transit. In addition, Supplier must comply with any additional packaging requirements of the location that has ordered the Products, including any bar coding requirements of the location. All products shipping to facility shall be subject to standardized testing (applicable ISTA standard or equivalent) to evaluate integrity of packaging and product according to engineering requirements. Packaging, including alternative packaging (when applicable), must be submitted and approved by the location prior to initial shipment (included in PPAP documentation). Returnable containers shall be considered as an option for a cost saving opportunity when possible. 8. PURCHASING 8.1 Purchase Order, Terms and Conditions Forecasts: To assist the Supplier, but without binding in any manner, may deliver forecasts to Supplier. All forecasts or similar types of information provided by are not and shall not be considered as firm orders. shall not be obligated to purchase any of the projected products volumes in the forecasts. Purchase Orders: Acceptance of s purchase orders includes the acceptance of the terms and conditions at terms.broan-nutone.com. If a formal agreement is in place, the Terms and Conditions of said agreement will have precedence. REV.: 02 DATE: 6/5/15 Page 15 of 19

AIR QUALITY AND HOME SOLUTIONS () Additional Orders: may place orders which exceed the number of products previously specified in the forecasts furnished to supplier, and supplier agrees to exercise its best efforts to fill the excess portion of the order. Within seventy-two (72) hours after receipt of such an order, the supplier is expected to inform in writing of the number of additional products it will be able to deliver to. 8.2 Order Acknowledgement All suppliers are expected to send an order acknowledgement for each purchase order received within forty-eight (48) hours of receipt. 8.3 Spare Part Order Supplier must provide service parts for ten years after shipment of production parts to. The Supplier must provide service parts at a reasonable level compared to the last production parts. 8.4 Shipment Shipment Notice and Terms: Shipping method will be defined in the Supply Agreement or Purchase Order. may charge Seller the shipping, storage and other costs associated with any shipment of products which are not prepared, packaged or shipped properly and according to this document. Some locations may require Advanced Shipping Notice (ASN s). Failure to Meet Delivery Date: If supplier is unable to make products available for shipment to meet the specified delivery date, supplier shall immediately give timely notice of the inability to meet the specified delivery date. Transportation/Freight/Customs: shall designate the method of transportation, the route and the carrier. It will be the supplier s responsibility to ensure the appropriate paperwork (i.e. NAFTA Certificate, Customs Invoice, Packing List, Purchase Order Number, etc.) is presented to the carrier for presentation to Customs. Any missing or incomplete paperwork that results in additional fees to shall be reimbursed by the Supplier. 8.5 NAFTA Where production by a supplier qualifies for NAFTA, the supplier must annually submit certifications to the appropriate purchasing location(s). 9. CONTINUOUS IMPROVEMENT Continuous improvement and lean principles are fundamental to our business and believes are fundamental to suppliers long term success. We will REV.: 02 DATE: 6/5/15 Page 16 of 19

AIR QUALITY AND HOME SOLUTIONS () expect our suppliers to manage their quality systems to the same standards that guide s quality efforts, and to demonstrate continuous improvement in areas that benefit the customer with regards to quality, price, delivery, service and technology. To aid in fulfillment of this requirement the supplier s organization shall establish, monitor, prioritize, and act upon key performance objectives and targets as defined in the Supplier Scorecard. Actions taken to regain previously sustained levels of performance are corrective actions, not continuous improvement. may visit any supplier site to assess its continuous improvement programs and lean manufacturing practices and make recommendations for improvement. Some common examples of Continuous Improvement programs are: Cost reduction projects Waste reduction projects Variation reduction projects Factory reorganization projects Inventory reduction projects Yield improvement projects Non-manufacturing process Improvement 10. SUPPLIER PERFORMANCE EVALUATION 10.1 Audits Performed by Representatives of or its customer are entitled to visit the supplier s processing and assembly facilities after notification and to conduct audits on the basis of ISO9001 standards or for product audits. This may also include audits of Supplier s Sub-Suppliers. The Supplier shall provide the necessary resources for the performance of this task. Prior to conducting an On-Site Audit Assessment of a supplier, will send a Supplier Self Assessment. This audit gives some basic information about the Supplier and their capabilities, and allows auditors some familiarization with the Supplier before visiting. The Self Assessment must be returned within 5 business days of receipt. 10.2 Suppliers Periodical Evaluation suppliers are subjected to periodical evaluation in terms of Service, on time delivery and respect of quantity ordered as well as Quality, measured in ppm [part per million] of defective items referred to the total items delivered. Persistent deviation of the requested target may lead to Management Quality Review (6.) and in case of no reaction or improvement to supplier disposal. REV.: 02 DATE: 6/5/15 Page 17 of 19

AIR QUALITY AND HOME SOLUTIONS () APPENDIX 1 Affiliates of Air Quality and Home Solutions () Best S.p.A. Best Poland S.p.z.o.o. Broan-NuTone LLC (Hartford) Broan Building Products - Mexico S. de R.L. de C.V. (BBPM) Broan Building Products (Huizhou) Co. Ltd. (BBPC) Broan-NuTone (HK) Limited Broan-NuTone Canada ULC Venmar Ventilation ULC. Pacific Zephyr Range Hood, Inc. Zephyr Corporation REV.: 02 DATE: 6/5/15 Page 18 of 19

AIR QUALITY AND HOME SOLUTIONS () APPENDIX 2 Acronyms CI DFMEA ECO ECN ECR MSA MQR PFMEA PFD PPAP PSW QMS SPC SCAR Air Quality and Home Solutions Continuous improvement Design-Potential Failure Mode and Effects Analysis Engineering Change Order Engineering Change Notice Engineering Change Request Measurement System Analysis Management Quality Review Process-Potential Failure Mode and Effects Analysis Process Flow Diagram Production Part Approval Process Part Submission Warrant Quality Management System Statistical Process Control Supplier Corrective Action Request REV.: 02 DATE: 6/5/15 Page 19 of 19