Target Australia Pty Ltd (A.B.N. 75 004 250 944) 12-14 Thompson Road Box 41 North Geelong Vic 3215 Telephone: (03) 5246 2000 Confectionery Deliveries for Target & Target Country Taras Avenue DC Supplier Delivery Guidelines Target & Target Country Stores March 2010 Please ensure you have the most up to date version of this document by downloading it from the Target Supplier Web Site http://supplier.target.com.au Target Australia PTY LTD Document version 1.0
Contents Introduction 1 New Suppliers 1 Booking Your Delivery 1 Strict Adherence to Delivery Windows 1 Driver Requirements for Deliveries 1 Mandatory Paperwork with Delivery 2 Packing instructions 2 Variations to the Order or the Delivery 3 Advance Shipping Notice (ASN) 3 Carton Requirements 4 Specific Delivery Requirements 4 Supplier Compliance Audits 5 Delivery Rejections 5 Rejection of Delivery Notification Example 6 Document version 1.0
Introduction This document is designed to assist you with a successful delivery to the Taras Avenue Distribution Centre (DC). Adherence to these guidelines is essential to achieve quality product presentation and to ensure merchandise is handled and distributed efficiently throughout the supply chain. Each delivery that meets all the guidelines outlined in this document will be accepted subject to check of the merchandise for quality, correct quantities and substitutions. You will be advised of any problems identified during this process and any merchandise will be retuned at your expense. New Suppliers All new Suppliers need to complete a mandatory Supplier Accreditation Process, which will include a site visit and electronic trading with Target well prior to the first delivery. Please contact Target.eCommerce@target.com.au to arrange or find further information on the Supplier Web Site. Booking Your Delivery Submit Your Bookings at the Target Supplier Web Site http://supplier.target.com.au On receipt of your order, please submit an online booking request. This can be completed up to, but not more than, four weeks before the delivery. The Booking Office will promptly reply to your request with a Delivery Reservation Number, and confirmation of your delivery date and time. The online booking request can be submitted 24 hours a day, 7 days a week the booking office will process your request during their working hours Monday to Friday 7.00am to 3.00pm Make sure your delivery company is aware of the delivery requirements for Taras Avenue to avoid costly rejections. These are available at your Supplier Dedicated Web Site. The Booking Office must receive notification of booking quantity changes or cancelled bookings at least 48 hours prior to the delivery window. Strict Adherence to Delivery Windows Deliveries to the Target DC must take place at the agreed time and date (30 minutes either side of the booking time is allowed). Deliveries are scheduled to allow even stock flow through the DC and adherence ensures efficient turn around times for all drivers. Non-scheduled deliveries will not be accepted, nor will deliveries that are unable to quote their Reservation Number. Driver Requirements for Deliveries It is the responsibility of Target Suppliers to ensure that their drivers are aware of our delivery requirements. This includes the Driver Delivery Guidelines located on the Target Supplier Web Site and completion of to an on-line safety induction course, which must be completed to gain entry to the site. http://www.contractor.colesgroup.com.au/ Confectionery must be delivered in temperature controlled vehicles Document version 1.0 1
Mandatory Paperwork with Delivery Consignment note or Delivery docket to include: Supplier name Reservation number Order numbers Carton quantities Pallet quantities ASN number for each purchase order (minimum one ASN per truck) Booking zone Pallet transfer docket for any pallet movement (chep/loscam only) A consignment note or delivery docket MUST accompany each delivery. Invoices are not to be sent in with deliveries refer to the Target Supplier Web Site. Packing instructions You must comply with Target s packaging procedures as part of your contractual requirements. It is your responsibility to ensure you have this information. It is important the following guidelines are adhered to along with any Quality Assurance or Buying Office packing guidelines. Stock must match the ASN Use the correct size carton for goods packed There should be no free space There should be no bulges Packages form a stable unit load Do not use metal clips Cartons may be glued or taped closed No Brown paper wrapping No form of strapping to be used Do not staple cartons Pack according to Target EDI standards Cartons are adequately sealed to support the content Cartons Being Received onto the conveyer system at Taras Stack cartons from the largest and heaviest on the bottom graduating up to the smallest and lightest on the top. Document version 1.0 2
Variations to the Order or the Delivery You must notify the Target Buying Office of any variations to the original contract or the EDI purchase order, for example: Early or Late Delivery Deliveries will not be received after their nominated delivery dates and times, unless they have been rescheduled by the DC. You must contact the Buying Office to extend the delivery window dates in the system to ensure the DC can accept your changed booking requirement. Variations to unit or pack quantity, pack size, description, cost of goods, style or colour Do not ship goods until all contract information is correct and you have received an updated purchase order via EDI. If the change will require a new ASN you must ensure the first ASN has been deleted before sending an update. ASN and SCM labels must match exactly. Contact the Target Buying Office or Target ecommerce for assistance. Advance Shipping Notice (ASN) DCs are designed to optimise their receiving functions by utilising the Advance Shipping Notice (ASN). The ASN provides purchase order details that are checked and verified against the purchase order both at Target Head Office (electronically) and the DC on arrival. The use of the ASN ensures merchandise is despatched to Target stores in the shortest possible timeframe. ASN s should be sent to the DC 24 hours prior to the delivery. This will ensure any packing errors can be corrected well before your delivery arrives. You will receive a warning e-mail if your ASN has not been received at the DC the afternoon prior to your delivery. The ASN message must arrive at least three working hours before stock is received at the DC. Deliveries that arrive prior to the ASN or do not match the ASN will be rejected at your expense. Each individual carton/pallet must have a shipping container marker (SCM SSCC label). Any shortages to the order should be notified to the Buying Office or a new ASN may be required for the delivery. Every delivery must be 100% compliant, SSCC quantities match ordered and ASN quantities. ASN s for split deliveries must be flagged this way in the purchase order. Large orders must have at least one ASN per delivery vehicle. Some confectionery suppliers are not currently required to be ASN compliant. If you wish to become compliant to receive the advantages of pad sales information, electronic purchase order sends and electronic payment on receipt of goods (according to your current payment terms) please contact Target.eCommerce@target.com.au Document version 1.0 3
Carton Requirements Cartons must be in a good robust condition and appropriately marked with any weight warnings. Clearly printed labels match Target Standards No other stickers or labels placed over label Excellent label print quality maintained Labels kept clean of oil or excessive dust Must match the Advance Shipping Notice No other SCM labels on the same side SCM labels must be placed on the largest surface area of the carton but not over the centre join of the carton flaps. Do not place the label on the small side of the carton. You must also ensure no other labels (such as transport labels) are placed on the same side of the carton as the Target SCM label Specific Delivery Requirements Please ensure your delivery will adhere to these requirements Rear Fork Lift Unload Confectionery Zone 99XD Pallet unload from rear Pallet Height Restriction 1.4m including pallet Pallet transfer documentation must be provided with every delivery All cartons must be kept within the boundaries of the pallet Delivery in temperature controlled vehicle Document version 1.0 4
Supplier Compliance Audits DC s conduct random compliance audits of supplier deliveries, based on specific accreditation standards, to ensure the accuracy of carton contents. Audits check for: Unit shortages Merchandise substitutions Incorrect keycodes/gtins (APNs or barcodes) or Any other discrepancies that affect the integrity of Target s stock systems. If the audits disclose any variance between what has been ordered and what has been delivered, the complete order may be returned to the supplier for rectification at the supplier s cost. Delivery Rejections If you or your carriers do not comply with the guidelines outlined in this document, deliveries may be rejected on arrival at the Distribution Centre. A "Rejection of Delivery" letter shall be issued to the driver outlining the problem and advising of the DC person to contact for details of the problem and solution. You can only reschedule the delivery once the problem has been rectified. Refer to the table below, for examples of possible reasons for the rejection of deliveries. Each delivery that meets all the guidelines outlined in this document will be accepted subject to a check of the merchandise for quality, correct quantities and substitutions. You will be advised of any problems identified during this process and any merchandise will be returned at your expense. Example delivery Rejection Reasons Stock did not arrive in temperature controlled vehicle. Truck is side unload only rear unload available. No reservation or incorrect details provided. The way the truck is packed or stock packed in cartons may cause OH&S problems at the DC. Stock has potential damage due to poor stacking. Pallets too high. Delivery contains extra orders not on Reservation. ASN not received before delivery or one ASN across multiple trucks. Delivery arrives after reservation time. Dusty pallets or stock. Driver cannot turn ignition off (flat battery). Delivery has 1 Reservation and multiple trucks. Document version 1.0 5
30-68 Taras Ave, Altona North, Victoria 3025 Australia P.O. Box 243 Altona, Victoria 3018 Tel: 9275 9200 Fax: 9275 9255 Rejection of Delivery Notification Example Supplier Carrier Order Nos Date Time Reservation Dear Supplier, Unfortunately, on this occasion, your delivery has failed to meet our Delivery Standards. The reason for rejection is marked below. The person you should contact is also marked for your information should you have any further queries. You may also wish to visit your Supplier website for further information on our Delivery Guidelines: www.suppliers.target.com.au Reason for Rejection Delivery too Late Reservation / Order Details not Supplied 1 Reservation: Multiple Trucks No Reservation Extra Order/s Booked for Rear Unload, Pallets Double stacked Booked for Rear Unload, Our Stock Blocked Booked for Rear Unload, in a Ute or Van Booked for Rear Unload, Truck has Tailgate ASN not received ASN in critical error ASN wrong label placement ASN poor pallet quality ASN multiple trucks Order/s not allocated Pallets Broken Pallets non-standard Load is Unsafe (OH&S) Target Contact Details 03 9275 9200 Request: Receiving Manager Scheduling Office ASN Officer Traffic Office Co-ordinator Supplier compliance Team Member Rec Team Leader Zone 2 Rec Team Leader Zone 3 Once this problem has been rectified, you will need to re-schedule this delivery through our Booking Office again. Thank you for your co-operation. Team Leader/Member Name: Document version 1.0 6