THE BI SURVEY 14 The world s largest survey of business intelligence software users This document is a specially produced summary by BARC of the headline results for INFORMATION BUILDERS This document is not to be shared, distributed or reproduced in any way without prior permission of BARC
Table of contents Information Builders results overview... 3 Information Builders in... 5 Introduction... 5 Information Builders overview... 5 Information Builders customer responses... 5 User and use case demographics... 6 Peer Groups... 8 The KPIs... 8 Summary... 74 Information Builders in Page 2
Information Builders results overview Large international BI vendor Top ranked Business benefits Project success Seats per admin Operational BI Query performance Performance Vendor support Self-service Flexibility for the user Leading Proportion of employees Concurrent users Data volume Recommendation Product satisfaction Implementer support Customer satisfaction Agility Large scale enterprise reporting vendor Top ranked Business benefits Project success Seats per admin Proportion of employees Recommendation Operational BI Query performance Performance Vendor support Self-service Leading Concurrent users Data volume Chosen as standard Collaboration Performance satisfaction Product satisfaction Implementer support Customer satisfaction Project length Flexibility for the user Agility Ease of use Dashboard vendor Top ranked Business benefits Seats per admin Concurrent users Operational BI Query performance Performance Leading Project success Proportion of employees Data volume Competitive win rate Self-service Flexibility for the user Agility Information Builders in Page 3
Ad-hoc reporting vendor Top ranked Business benefits Seats per admin Concurrent users Operational BI Query performance Performance Self-service Leading Project success Proportion of employees Data volume Recommendation Performance satisfaction Product satisfaction Flexibility for the user Agility Information Builders in Page 4
Information Builders in Introduction The BI Survey 14 is based on findings from the world's largest and most comprehensive survey of business intelligence end-users, conducted earlier this year. In total, 3,224 people responded to The Survey with 2,348 answering a series of detailed questions about their usage of a named product. Altogether, 34 products (or groups of products) are analyzed in detail. The BI Survey 14 examines BI product selection and usage among users in areas including business benefits, costs, proportion of employees using the product, competitiveness, recommendation, innovation, performance, customer satisfaction and agility. We asked several questions that helped us measure the business benefits derived from respondents deployments. The combined results were then used as a calibration tool The Business Benefits Index (BBI) - which is widely used throughout The Survey to assess the correlation between various factors and the achievement of benefits. Information Builders overview Information Builders is a privately held American software company with its head office in New York. It has more than 1,400 employees and more than 60 offices worldwide. The product has been in active use for 30 years and boasts a large community of experienced users. The company jumped directly from the IBM mainframe world to the web. Products include WebFOCUS Intelligence, the vendor s platform for business intelligence, advanced analytics, and performance management. Information Builders also has a line of real-time data integration solutions it markets under its iway Integration Solutions brand. Information Builders designed its products for large systems environments. The vendor is notable for the large number of platforms it supports and for the impressive numbers of users it can handle. The tool is a graphical development environment that enables system designers to create complex business intelligence and performance management content applications. Previous years have seen Information Builders launch end-user-oriented products to support selfservice analysis and reporting within the line of business. The vendor is among the highest regarded by customers in terms of the overall performance of its products, as well as its after-sales support. Information Builders also received the highest ratings in the survey as a supplier of operational BI tools, and is top-ranked in terms of enabling self-service capabilities. As a company, Information Builders draws many parallels with SAS, and the two products share many technical features. Information Builders customer responses Information Builders appeared this year in The BI Survey with a sample of 45 users. Around 38 percent of participants said they were using WEBFOCUS version 8, while 62 percent were on version 7. Information Builders in Page 5
User and use case demographics Standard/Enterprise reporting Ad hoc query Dashboards Operational analytics Scorecards OLAP analysis Visual analysis/data discovery Financial consolidation Budgeting/Planning Big data analytics Predictive analytics/data mining 2% 16% 24% 40% 31% 27% 42% 22% 27% 18% 49% 18% 16% 11% 18% 7% 42% 2% In use Planned 73% 69% 80% 98% Product usage (n= 45) 38% 60% Percentage of employees using Information Builders Information Builders of all products 25% 15% 2% Less than 100 100-2500 More than 2500 Company size (number of employees) (n=45) Number of users using Information Builders Median 275 Mean 1477 Information Builders in Page 6
Purchased licenses up-front 46% Power user Part of a bundle 33% 20% Yearly software fee (on-premise) 21% Open source 0% 80% Yearly software fee (cloud solution) 0% Casual user Type of license model used (n=39) Proportion of casual and power users (n=45)) What s striking here is the large numbers of users the WebFOCUS environment supports, as is the high average percentage of employees using it 25 percent, versus the overall industry average of 15 percent. A large percentage use it for operational processes as well as for management reporting. This is a highly scalable reporting environment providing large numbers of reports to large numbers of users. Organizations have, on average, close to 1,500 users of the tool. The majority of these users, 80 percent, are casual business users, suggesting that the tool is well embedded into the businesses it serves. Information Builders in Page 7
Peer Groups The BI Survey features a range of different types of BI tools so we use peer groups to ensure similar products are compared against each other. The groups are essential to allow fair and useful comparisons of products that are likely to compete. The peer groups are primarily data-driven and based on how customers say they use the product. Information Builders features in the following peer groups: - Large international BI vendors - Large scale enterprise reporting - Dashboard - Ad-hoc reporting The KPIs The BI Survey 14 provides the reader with well-designed KPI dashboards packed with concise information, which can be absorbed at a glance. The KPIs all follow these simple rules: - Only measures that have a clear good/bad trend are used as the basis for KPIs - KPIs may be based on one or more measures from The BI Survey - Only products with samples of at least 20-30 (depending on the KPI) for each of the questions that feeds into the KPI are included - Each KPI is normalized so that the overall sample always has a value of 1.0 - The KPIs are calculated so that better-than-average products always have scores of greater than 1.0, while less good products score less than 1.0. When viewing the peer group KPI charts, note that the average for each peer group will usually be either higher or lower than 1.0 because the peer groups are all subsets of the overall sample. The products are sorted by value: the better the product the higher the value. The average is displayed as a green bar and separates the products into two groups, those that performed better than average and those that performed worse than aver-age. For more details on the KPIs, see our KPIs and Dashboards document. Information Builders in Page 8
Top ranked large international BI vendor in business benefits Based on the achievement level of a variety of business benefits Information Builders (1) Qlik (2) Oracle Essbase (3) Microsoft SSAS (4) Tableau (5) Tibco (6) Infor (7) MicroStrategy (8) IBM Cognos TM1 (9) Microsoft SSRS (10) MS Excel & Power products (11) Oracle BI Found. Suite (12) SAP BO WebI (13) SAP BW (14) IBM Cognos BI (15) SAS (16) 1.11 1.10 1.08 1.08 1.05 1.03 1.00 0.96 0.96 0.93 0.92 0.82 0.80 0.79 0.77 0.74 1.22 large international BI vendors peer group Information Builders in Page 9
Placing in the large international BI vendors peer group Consistently outstanding large international BI vendor in business benefits in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 2012 2013 2014 Information Builders Qlik Oracle Essbase Microsoft SSAS Tableau Tibco Infor MicroStrategy IBM Cognos TM1 Microsoft SSRS MS Excel & Power Products Oracle BI Found. Suite SAP BO WebI SAP BW IBM Cognos BI SAS Information Builders in Page 10
Top ranked large scale enterprise reporting vendor in business benefits Based on the achievement level of a variety of business benefits Information Builders (1) arcplan (2) 1.16 1.22 Infor (3) MicroStrategy (4) Microsoft SSRS (5) 1.03 1.00 0.93 0.93 Oracle BI Found. Suite (6) SAP BO WebI (7) SAP BW (8) IBM Cognos BI (9) SAS (10) 0.82 0.80 0.79 0.77 0.74 large scale enterprise reporting peer group Information Builders in Page 11
Placing in the large scale enterprise reporting peer group Consistently outstanding large scale enterprise reporting vendor in business benefits in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 2012 2013 2014 Information Builders arcplan Infor MicroStrategy Microsoft SSRS Oracle BI Found. Suite SAP BO WebI SAP BW IBM Cognos BI SAS Information Builders in Page 12
Top ranked dashboard vendor in business benefits Based on the achievement level of a variety of business benefits Information Builders (1) Dimensional Insight (2) arcplan (3) Qlik (4) Yellowfin (5) BOARD (6) Tableau (7) Entrinsik (8) Tibco (9) Evidanza (10) MicroStrategy (11) Pyramid Analytics (12) Dundas (13) Oracle BI Found. Suite (14) IBM Cognos BI (15) 0.77 0.82 1.11 1.10 1.10 1.08 1.07 1.05 1.04 1.01 1.00 0.97 1.16 1.22 1.21 0.93 dashboard peer group Information Builders in Page 13
Placing in the dashboard peer group Improving dashboard vendor in business benefits in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 2012 2013 2014 Information Builders Dimensional Insight arcplan Qlik Yellowfin BOARD Tableau Entrinsik Tibco Evidanza MicroStrategy Pyramid Analytics Dundas Oracle BI Found. Suite IBM Cognos BI Information Builders in Page 14
Top ranked ad-hoc reporting vendor in business benefits Based on the achievement level of a variety of business benefits Information Builders (1) Dimensional Insight (2) Phocas (3) Yellowfin (4) TARGIT (5) Microsoft SSAS (6) Entrinsik (7) Cyberscience (8) Bissantz (9) Evidanza (10) MicroStrategy (11) Pentaho (12) Cubeware (13) MS Excel & Power products (14) Corporate Planning (15) Oracle BI Found. Suite (16) SAP BO WebI (17) IBM Cognos BI (18) SAS (19) 0.87 0.82 0.80 0.77 0.74 1.12 1.10 1.08 1.08 1.07 1.06 1.05 1.01 1.00 0.99 0.96 0.96 0.92 ad hoc reporting peer group 1.22 1.21 Information Builders dominates a range of categories as the vendor delivering the highest level of business benefits. The vendor is ranked number one as the international BI vendor delivering the most business benefits, as well as topping the lists of customer ratings for large scale enterprise reporting, dashboarding, and ad-hoc reporting. The vendor offers a highly flexible BI Suite and has achieved good results in the business achievement category. It is remarkable that it performed better in this important category than all the larger vendors. Information Builders in Page 15
Top ranked large international BI vendor in project success Based on the implementation satisfaction level and the frequency of projects completed on time and on budget Information Builders (1) Tableau (2) Oracle Essbase (3) Qlik (4) Infor (5) IBM Cognos TM1 (6) Microsoft SSAS (7) MicroStrategy (8) Tibco (9) Microsoft SSRS (10) MS Excel & Power products (11) SAS (12) IBM Cognos BI (13) SAP BW (14) Oracle BI Found. Suite (15) SAP BO WebI (16) 1.10 1.10 1.08 1.05 1.03 0.99 0.98 0.96 0.95 0.95 0.94 0.91 0.88 0.83 0.81 0.79 0.75 large international BI vendors peer group Top ranked large scale enterprise reporting vendor in project success Based on the implementation satisfaction level and the frequency of projects completed on time and on budget Information Builders (1) arcplan (2) Infor (3) 1.03 1.10 1.08 MicroStrategy (4) Microsoft SSRS (5) SAS (6) IBM Cognos BI (7) SAP BW (8) 0.96 0.94 0.92 0.88 0.83 0.81 Oracle BI Found. Suite (9) SAP BO WebI (10) 0.75 0.79 large scale enterprise reporting peer group Information Builders in Page 16
Leading dashboard vendor in project success Based on the implementation satisfaction level and the frequency of projects completed on time and on budget Dimensional Insight (1) Information Builders (2) Tableau (3) Pyramid Analytics (4) arcplan (5) Qlik (6) BOARD (7) Yellowfin (8) Entrinsik (9) Dundas (10) Evidanza (11) MicroStrategy (12) Tibco (13) IBM Cognos BI (14) Oracle BI Found. Suite (15) 0.83 0.79 0.96 1.10 1.10 1.10 1.08 1.05 1.04 1.04 1.03 1.03 1.02 1.02 1.19 0.95 dashboard peer group Information Builders in Page 17
Leading ad-hoc reporting vendor in project success Based on the implementation satisfaction level and the frequency of projects completed on time and on budget Dimensional Insight (1) Phocas (2) Bissantz (3) Information Builders (4) Cubeware (5) Corporate Planning (6) TARGIT (7) Yellowfin (8) Entrinsik (9) Cyberscience (10) Evidanza (11) Microsoft SSAS (12) MicroStrategy (13) MS Excel & Power products (14) Pentaho (15) SAS (16) IBM Cognos BI (17) Oracle BI Found. Suite (18) SAP BO WebI (19) 0.91 0.90 0.88 0.83 0.79 0.75 1.12 1.11 1.10 1.06 1.06 1.06 1.04 1.03 1.02 1.02 0.99 0.98 0.96 ad hoc reporting peer group 1.19 In terms of delivering project success, Information Builders delivers its customers the highest returns of most vendors in its space. Information Builders is the top-ranked international BI vendor and large scale enterprise reporting vendor for delivering project success. The vendor also achieved excellent ratings in the Dashboard and Ad-hoc Reporting peer groups, well above industry averages. Information Builders in Page 18
Top ranked large international BI vendor in seats per admin Based on the number of full-time administrators per user Information Builders (1) SAP BO WebI (2) Tibco (3) IBM Cognos BI (4) Infor (4) SAP BW (6) Oracle Essbase (7) MicroStrategy (8) IBM Cognos TM1 (9) SAS (10) Qlik (11) Microsoft SSAS (12) Microsoft SSRS (13) Oracle BI Found. Suite (14) MS Excel & Power products (15) Tableau (16) 1.38 1.36 1.29 1.21 1.17 1.15 1.11 1.00 0.83 0.68 0.67 0.42 1.67 1.67 large international BI vendors peer group 2.50 2.42 2.92 Information Builders in Page 19
Placing in the large international BI vendors peer group Top ranked large international BI vendor in seats per admin in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 2012 2013 2014 Information Builders SAP BO WebI Tibco IBM Cognos BI Infor SAP BW Oracle Essbase MicroStrategy IBM Cognos TM1 SAS Qlik Microsoft SSAS Microsoft SSRS Oracle BI Found. Suite MS Excel & Power Products Tableau Information Builders in Page 20
Placing in the large scale enterprise reporting peer group Top ranked large scale enterprise reporting vendor in seats per admin Based on the number of full-time administrators per user Information Builders (1) 2.92 SAP BO WebI (2) 2.50 IBM Cognos BI (3) Infor (3) arcplan (5) SAP BW (6) MicroStrategy (7) SAS (8) 1.67 1.67 1.55 1.51 1.36 1.21 1.15 Microsoft SSRS (9) Oracle BI Found. Suite (10) 0.68 0.83 large scale enterprise reporting peer group Top ranked large scale enterprise reporting vendor in seats per admin in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 2012 2013 2014 Information Builders SAP BO WebI IBM Cognos BI Infor arcplan SAP BW MicroStrategy SAS Microsoft SSRS Oracle BI Found. Suite Information Builders in Page 21
Placing in the dashboard peer group Top ranked dashboard vendor in seats per admin Information Builders (1) Tibco (2) Dimensional Insight (3) IBM Cognos BI (4) arcplan (5) MicroStrategy (6) Qlik (7) BOARD (8) Entrinsik (9) Oracle BI Found. Suite (10) Dundas (11) Evidanza (11) Tableau (13) Yellowfin (14) Pyramid Analytics (15) 0.83 0.68 0.58 0.58 0.42 0.40 0.38 1.21 1.18 1.11 1.11 1.51 1.67 1.89 2.42 2.92 dashboard peer group Top ranked dashboard vendor in seats per admin in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 2012 2013 2014 Information Builders Tibco Dimensional Insight IBM Cognos BI arcplan MicroStrategy Qlik BOARD Entrinsik Oracle BI Found. Suite Dundas Evidanza Tableau Yellowfin Pyramid Analytics Information Builders in Page 22
Top ranked ad-hoc reporting vendor in seats per admin Based on the number of full-time administrators per user Information Builders (1) SAP BO WebI (2) Dimensional Insight (3) IBM Cognos BI (4) Cubeware (5) MicroStrategy (6) SAS (7) Microsoft SSAS (8) Entrinsik (9) Cyberscience (10) Oracle BI Found. Suite (11) MS Excel & Power products (12) TARGIT (12) Evidanza (14) Phocas (15) Bissantz (16) Pentaho (17) Yellowfin (18) Corporate Planning (19) 0.40 0.40 0.30 1.29 1.21 1.15 1.06 1.00 0.83 0.80 0.68 0.67 0.67 0.58 0.56 0.54 ad hoc reporting peer group 1.67 1.89 2.50 2.92 For the past three years, Information Builders has consistently been the top-ranked vendor in terms of requiring minimal administrator resources. Along with good scalability, it also requires less effort to administer larger Information Builders environments. BI applications can be centrally administered and published to a large group of recipients. Compared to IBM, SAP and MicroStrategy, Information Builders tops the list here because it is a well-developed and established solution in the market that receives excellent customer feedback in the Seats per administrator category. Information Builders in Page 23
Leading large international BI vendor in proportion of employees Based on the percentage of employees that use the product MS Excel & Power products (1) Information Builders (2) Microsoft SSRS (3) IBM Cognos BI (4) Microsoft SSAS (5) SAP BO WebI (6) SAP BW (7) Qlik (8) MicroStrategy (9) Oracle BI Found. Suite (10) Oracle Essbase (11) SAS (12) Infor (13) Tableau (14) IBM Cognos TM1 (15) Tibco (16) 1.25 1.13 1.07 1.05 1.04 1.03 1.00 0.90 0.87 0.75 0.63 0.60 0.50 0.43 0.42 1.79 3.75 large international BI vendors peer group Top ranked large scale enterprise reporting vendor in proportion of employees Based on the percentage of employees that use the product Information Builders (1) 1.79 Microsoft SSRS (2) 1.25 IBM Cognos BI (3) SAP BO WebI (4) SAP BW (5) arcplan (6) 1.13 1.04 1.03 1.03 1.03 MicroStrategy (7) Oracle BI Found. Suite (8) 0.90 0.87 SAS (9) Infor (10) 0.63 0.60 large scale enterprise reporting peer group Information Builders in Page 24
Placing in the large scale enterprise reporting peer group Consistently outstanding large scale enterprise reporting vendor in proportion of employees in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 2012 2013 2014 Information Builders Microsoft SSRS IBM Cognos BI SAP BO WebI SAP BW arcplan MicroStrategy Oracle BI Found. Suite SAS Infor Information Builders in Page 25
Placing in the dashboard peer group Leading dashboard vendor in proportion of employees Based on the percentage of employees that use the product Dimensional Insight (1) Information Builders (2) Entrinsik (3) Dundas (4) Pyramid Analytics (5) Evidanza (6) IBM Cognos BI (6) Yellowfin (8) arcplan (9) BOARD (10) Qlik (11) MicroStrategy (12) Oracle BI Found. Suite (13) Tableau (14) Tibco (15) 0.50 0.42 1.25 1.16 1.16 1.13 1.13 1.06 1.03 1.00 1.00 0.90 0.87 1.50 1.79 2.70 dashboard peer group Consistently outstanding dashboard vendor in proportion of employees in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 2012 2013 2014 Dimensional Insight Information Builders Entrinsik Dundas Pyramid Analytics Evidanza IBM Cognos BI Yellowfin arcplan BOARD Qlik MicroStrategy Oracle BI Found. Suite Tableau Tibco Information Builders in Page 26
Leading ad-hoc reporting vendor in proportion of employees Based on the percentage of employees that use the product MS Excel & Power products (1) Dimensional Insight (2) Phocas (3) Information Builders (4) Entrinsik (5) TARGIT (6) Evidanza (7) IBM Cognos BI (7) Yellowfin (9) Microsoft SSAS (10) SAP BO WebI (11) Bissantz (12) MicroStrategy (12) Oracle BI Found. Suite (14) Cubeware (15) SAS (16) Cyberscience (17) Pentaho (18) Corporate Planning (19) 1.50 1.34 1.29 1.13 1.13 1.06 1.05 1.04 0.90 0.90 0.87 0.78 0.63 0.61 0.60 0.30 ad hoc reporting peer group 1.79 2.70 2.40 3.75 As shown earlier in this report, Information Builders is typically used by at least one out of four employees across enterprises, which is among the highest seen in this year s BI Survey. Accordingly, the vendor receives high ratings as a tool available and usable by employees across enterprises. With its good scalability, Information Builders is capable of building applications that can be used by a large number of employees within an organization. Information Builders in Page 27
Leading large international BI vendor in concurrent users Based on the average number of concurrent users using the BI tool SAP BW (1) Information Builders (2) Tibco (3) IBM Cognos BI (4) SAP BO WebI (5) Microsoft SSRS (6) MicroStrategy (7) MS Excel & Power products (8) Oracle BI Found. Suite (9) Oracle Essbase (10) Qlik (11) SAS (12) Microsoft SSAS (13) IBM Cognos TM1 (14) Infor (15) Tableau (16) 0.55 1.71 1.66 1.61 1.55 1.51 1.21 1.19 1.17 1.17 1.04 0.94 2.75 2.70 2.41 2.34 3.52 large international BI vendors peer group Leading large scale enterprise reporting vendor in concurrent users Based on the average number of concurrent users using the BI tool SAP BW (1) 3.52 Information Builders (2) 2.75 IBM Cognos BI (3) SAP BO WebI (4) 2.41 2.34 1.93 Microsoft SSRS (5) MicroStrategy (6) Oracle BI Found. Suite (7) arcplan (8) SAS (9) Infor (10) 0.94 1.17 1.66 1.61 1.51 1.40 large scale enterprise reporting peer group Information Builders in Page 28
Top ranked dashboard vendor in concurrent users Based on the average number of concurrent users using the BI tool Information Builders (1) 2.75 Tibco (2) 2.70 IBM Cognos BI (3) 2.41 Dimensional Insight (4) 1.90 MicroStrategy (5) 1.61 Oracle BI Found. Suite (6) 1.51 1.43 arcplan (7) 1.40 Entrinsik (8) 1.26 Qlik (9) 1.19 BOARD (10) 0.97 Pyramid Analytics (11) 0.96 Dundas (12) 0.91 Evidanza (13) Tableau (14) Yellowfin (15) 0.55 0.48 0.79 dashboard peer group Top ranked ad-hoc reporting vendor in concurrent users Based on the average number of concurrent users using the BI tool Information Builders (1) IBM Cognos BI (2) 2.41 2.75 SAP BO WebI (3) 2.34 Dimensional Insight (4) MicroStrategy (5) 1.61 1.90 MS Excel & Power products (6) Oracle BI Found. Suite (7) 1.55 1.51 Entrinsik (8) 1.26 SAS (9) 1.21 1.17 Microsoft SSAS (10) Evidanza (11) 0.79 1.17 Cubeware (12) 0.69 TARGIT (12) Phocas (14) 0.69 0.69 Pentaho (15) Cyberscience (16) 0.64 0.55 Bissantz (17) 0.54 Yellowfin (18) Corporate Planning (19) 0.29 0.48 ad hoc reporting peer group Information Builders in Page 29
As shown in the profile data at the beginning of this report, a typical Information Builders site has about 1,500 users. It can be assumed that there are high numbers of users on the system at the same time, but WebFOCUS appears to be ready for the challenge. With its good scalability, Information Builders is capable of building applications that can be used by a large number of employees within an organization. Information Builders in Page 30
Leading large international BI vendor in data volume Based on the median volume of data in databases used with the BI tool SAP BW (1) MicroStrategy (2) SAP BO WebI (3) Information Builders (4) SAS (5) IBM Cognos BI (6) Oracle BI Found. Suite (6) Microsoft SSRS (8) Oracle Essbase (9) Microsoft SSAS (10) Tableau (11) Tibco (12) Qlik (13) Infor (14) IBM Cognos TM1 (15) MS Excel & Power products (16) 1.78 1.47 1.12 1.03 0.96 0.56 0.25 0.14 0.00 3.53 3.12 3.12 5.12 7.31 7.13 10.96 12.47 large international BI vendors peer group Leading large scale enterprise reporting vendor in data volume Based on the median volume of data in databases used with the BI tool SAP BW (1) 12.47 MicroStrategy (2) 10.96 SAP BO WebI (3) Information Builders (4) 7.31 7.13 SAS (5) 5.29 5.12 IBM Cognos BI (6) Oracle BI Found. Suite (6) 3.12 3.12 Microsoft SSRS (8) 1.78 arcplan (9) Infor (10) 0.25 1.64 large scale enterprise reporting peer group Information Builders in Page 31
Leading dashboard vendor in data volume Based on the median volume of data in databases used with the BI tool MicroStrategy (1) Information Builders (2) IBM Cognos BI (3) Oracle BI Found. Suite (3) Dimensional Insight (5) arcplan (6) Pyramid Analytics (7) Yellowfin (8) Evidanza (9) Tableau (10) Tibco (11) Qlik (12) Entrinsik (13) Dundas (14) BOARD (15) 3.12 3.12 3.04 2.42 1.64 1.47 1.42 1.14 1.03 0.96 0.56 0.48 0.15 0.14 7.13 10.96 dashboard peer group Information Builders in Page 32
Placing in the dashboard peer group Consistently outstanding dashboard vendor in data volume in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 2012 2013 2014 MicroStrategy Information Builders IBM Cognos BI Oracle BI Found. Suite Dimensional Insight arcplan Pyramid Analytics Yellowfin Evidanza Tableau Tibco Qlik Entrinsik Dundas BOARD Information Builders in Page 33
Leading ad-hoc reporting vendor in data volume Based on the median volume of data in databases used with the BI tool MicroStrategy (1) SAP BO WebI (2) Information Builders (3) SAS (4) IBM Cognos BI (5) Oracle BI Found. Suite (5) Dimensional Insight (7) Yellowfin (8) Evidanza (9) Microsoft SSAS (10) TARGIT (11) Bissantz (12) Entrinsik (13) Cyberscience (14) Pentaho (14) Cubeware (16) Phocas (17) Corporate Planning (18) MS Excel & Power products (19) 1.42 1.14 1.12 0.57 0.53 0.48 0.45 0.45 0.16 0.12 0.02 0.00 2.43 3.12 3.12 3.04 ad hoc reporting peer group 5.12 7.31 7.13 10.96 In an era when big data of all types is flooding organizations, Information Builders gets high marks from customers for its ability to handle growing volume. Its dashboard and ad-hoc reporting capabilities are seen as above average when measured side-by-side with other vendors. This result also reflects that Information Builders is used in larger scenarios. Information Builders in Page 34
Leading dashboard vendor in competitive win rate Based on the percentage of wins in competitive evaluations Dimensional Insight (1) arcplan (2) Pyramid Analytics (3) Dundas (4) Information Builders (5) Yellowfin (6) MicroStrategy (7) Tibco (8) Evidanza (9) Qlik (10) BOARD (11) Oracle BI Found. Suite (12) IBM Cognos BI (13) Tableau (14) 1.02 0.97 0.88 0.85 0.83 0.79 0.79 0.78 0.77 0.76 0.73 1.36 1.31 1.26 1.45 dashboard peer group Information Builders WebFOCUS comes up strong when measured against competing vendors in the Dashboard vendors peer group. Information Builders in Page 35
Leading large scale enterprise reporting vendor in chosen as standard How often the product is chosen to standardize on by respondents at multi-product sites SAP BW (1) SAP BO WebI (2) 1.10 1.10 IBM Cognos BI (3) Information Builders (4) 1.04 1.06 MicroStrategy (5) Oracle BI Found. Suite (6) 0.99 0.99 1.01 arcplan (7) SAS (8) Infor (9) Microsoft SSRS (10) 0.96 0.95 0.94 0.92 large scale enterprise reporting peer group Information Builders rates among leading enterprise reporting vendors as helping to set the standards within their customers enterprises. Information Builders in Page 36
Leading large international BI vendor in recommendation Based on how many users would recommend the product to others Tableau (1) Qlik (2) Information Builders (3) Microsoft SSAS (4) Oracle Essbase (5) Tibco (6) IBM Cognos TM1 (7) MicroStrategy (8) MS Excel & Power products (9) SAS (10) Microsoft SSRS (11) Infor (12) IBM Cognos BI (13) SAP BO WebI (14) Oracle BI Found. Suite (15) SAP BW (16) 0.56 0.47 0.46 0.40 0.32 1.08 1.01 0.93 0.86 0.86 0.84 0.76 0.73 1.41 1.37 1.28 1.21 large international BI vendors peer group Top ranked large scale enterprise reporting vendor in recommendation Based on how many users would recommend the product to others Information Builders (1) 1.28 arcplan (2) 1.03 MicroStrategy (3) 0.86 SAS (4) Microsoft SSRS (5) 0.69 0.76 0.73 Infor (6) 0.56 IBM Cognos BI (7) SAP BO WebI (8) Oracle BI Found. Suite (9) SAP BW (10) 0.32 0.40 0.47 0.46 large scale enterprise reporting peer group Information Builders in Page 37
Placing in the large scale enterprise reporting peer group Consistently outstanding large scale enterprise reporting vendor in recommendation in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 2012 2013 2014 Information Builders arcplan MicroStrategy SAS Microsoft SSRS Infor IBM Cognos BI SAP BO WebI Oracle BI Found. Suite SAP BW Information Builders in Page 38
Leading ad-hoc reporting vendor in recommendation Based on how many users would recommend the product to others Dimensional Insight (1) Phocas (2) Entrinsik (3) Yellowfin (4) Information Builders (5) Microsoft SSAS (6) Bissantz (7) Cyberscience (8) Evidanza (9) TARGIT (10) Corporate Planning (11) MicroStrategy (12) MS Excel & Power products (13) Cubeware (14) SAS (15) Pentaho (16) IBM Cognos BI (17) SAP BO WebI (18) Oracle BI Found. Suite (19) 0.47 0.46 0.40 0.60 0.90 0.88 0.86 0.84 0.77 0.76 1.21 1.19 1.14 1.08 0.99 ad hoc reporting peer group 1.42 1.38 1.28 1.62 1.57 Information Builders has gained a great deal of respect and confidence from its customers. The vendor s products are more likely than average to be recommended to peers and colleagues, especially when compared to other large scale enterprise reporting tools. Information Builders in Page 39
Leading large scale enterprise reporting vendor in collaboration Based on how many sites currently use collaboration features with their BI tool arcplan (1) Information Builders (2) 0.90 0.95 Microsoft SSRS (3) MicroStrategy (4) SAS (5) Infor (6) IBM Cognos BI (7) SAP BW (8) 0.82 0.80 0.79 0.74 0.69 0.63 0.58 Oracle BI Found. Suite (9) SAP BO WebI (10) 0.29 0.37 large scale enterprise reporting peer group With today s complex systems and business requirements, collaboration is key, and many enterprises see a need for much of their critical work to be performed by dynamic teams. Thus, collaboration has become a sought-after feature in the BI market. Information Builders customers give the vendor above-average ratings in the Large Scale Enterprise Reporting peer group. Information Builders in Page 40
Top ranked large international BI vendor in operational BI Based on how many sites currently use operational BI with their BI tool Information Builders (1) SAP BO WebI (2) Qlik (3) Microsoft SSAS (4) Microsoft SSRS (5) MicroStrategy (6) Tableau (7) IBM Cognos BI (8) IBM Cognos TM1 (9) Oracle Essbase (10) Oracle BI Found. Suite (11) SAP BW (12) MS Excel & Power products (13) Infor (14) Tibco (15) SAS (16) 1.31 1.22 1.21 1.21 1.19 1.16 1.08 1.06 0.99 0.98 0.96 0.86 0.82 0.79 0.68 0.64 0.63 large international BI vendors peer group Top ranked large scale enterprise reporting vendor in operational BI Based on how many sites currently use operational BI with their BI tool Information Builders (1) 1.31 SAP BO WebI (2) Microsoft SSRS (3) MicroStrategy (4) 1.22 1.19 1.16 IBM Cognos BI (5) 1.06 0.98 arcplan (6) Oracle BI Found. Suite (7) SAP BW (8) 0.86 0.86 0.82 Infor (9) SAS (10) 0.63 0.68 large scale enterprise reporting peer group Information Builders in Page 41
Top ranked dashboard vendor in operational BI Based on how many sites currently use operational BI with their BI tool Information Builders (1) 1.31 Dimensional Insight (2) 1.29 Pyramid Analytics (3) 1.28 Evidanza (4) 1.21 Qlik (5) 1.21 Yellowfin (6) 1.19 MicroStrategy (7) 1.16 Tableau (8) 1.08 1.06 IBM Cognos BI (9) 1.06 BOARD (10) 1.04 Entrinsik (11) 1.04 arcplan (12) 0.86 Oracle BI Found. Suite (13) Dundas (14) Tibco (15) 0.64 0.71 0.86 dashboard peer group Top ranked ad-hoc reporting vendor in operational BI Based on how many sites currently use operational BI with their BI tool Information Builders (1) Dimensional Insight (2) TARGIT (3) SAP BO WebI (4) Evidanza (5) Microsoft SSAS (6) Yellowfin (7) Cyberscience (8) MicroStrategy (9) IBM Cognos BI (10) Entrinsik (11) Pentaho (12) Bissantz (13) Oracle BI Found. Suite (14) MS Excel & Power products (15) Phocas (16) Cubeware (17) SAS (18) Corporate Planning (19) 0.55 0.69 0.63 0.79 0.75 0.86 0.95 0.94 1.06 1.04 1.01 ad hoc reporting peer group 1.25 1.22 1.21 1.21 1.19 1.16 1.16 1.31 1.29 Information Builders in Page 42
Operational BI in which insights are derived from data coming directly out of production systems is a foundational area for Information Builders. The company s original FOCUS products were designed to capture and provide analysis of data coming directly out of mainframe and AS/400-class systems. These capabilities have been extended across enterprises to enable analysis across any and all new systems that are engaged, including today s cloud-based infrastructures. With such deep expertise and long-standing experience in this capacity, Information Builders is the top-ranked vendor in terms of customer ratings. Information Builders is well positioned to help customers identify and implement solutions that blend archived analytical data within operational data to be able to gain situational awareness of opportunities or issues impacting their businesses. Information Builders in Page 43
Top ranked large international BI vendor in query performance How quickly queries respond, adjusted by data volume Information Builders (1) Oracle Essbase (2) Oracle BI Found. Suite (3) Qlik (4) IBM Cognos TM1 (5) Tableau (6) Microsoft SSAS (7) Tibco (8) MicroStrategy (9) Infor (10) IBM Cognos BI (11) SAP BW (12) SAS (13) Microsoft SSRS (14) MS Excel & Power products (15) SAP BO WebI (16) 1.81 1.33 1.26 1.25 1.23 1.11 1.06 1.03 1.02 0.95 0.89 0.83 0.83 0.74 0.74 0.71 0.59 large international BI vendors peer group Top ranked large scale enterprise reporting vendor in query performance How quickly queries respond, adjusted by data volume Information Builders (1) 1.81 Oracle BI Found. Suite (2) 1.26 arcplan (3) 1.09 0.97 MicroStrategy (4) 0.95 Infor (5) 0.89 IBM Cognos BI (6) 0.83 SAP BW (7) 0.83 SAS (8) 0.74 Microsoft SSRS (9) SAP BO WebI (10) 0.59 0.74 large scale enterprise reporting peer group Information Builders in Page 44
Placing in the large scale enterprise reporting peer group Consistently outstanding large scale enterprise reporting vendor in query performance in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 2012 2013 2014 Information Builders Oracle BI Found. Suite arcplan MicroStrategy Infor IBM Cognos BI SAP BW SAS Microsoft SSRS SAP BO WebI Information Builders in Page 45
Top ranked dashboard vendor in query performance How quickly queries respond, adjusted by data volume Information Builders (1) Dimensional Insight (2) Pyramid Analytics (3) Oracle BI Found. Suite (4) Qlik (5) Evidanza (6) Tableau (7) arcplan (8) Tibco (9) BOARD (10) MicroStrategy (11) Dundas (12) Yellowfin (13) IBM Cognos BI (14) Entrinsik (15) 0.38 0.83 1.11 1.09 1.09 1.03 0.97 0.95 0.91 0.91 1.27 1.26 1.25 1.21 dashboard peer group 1.38 1.81 Information Builders in Page 46
Placing in the dashboard peer group Consistently outstanding dashboard vendor in query performance in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 2012 2013 2014 Information Builders Dimensional Insight Pyramid Analytics Oracle BI Found. Suite Qlik Evidanza Tableau arcplan Tibco BOARD MicroStrategy Dundas Yellowfin IBM Cognos BI Entrinsik Information Builders in Page 47
Top ranked ad-hoc reporting vendor in query performance How quickly queries respond, adjusted by data volume Information Builders (1) Dimensional Insight (2) Corporate Planning (3) Oracle BI Found. Suite (4) Evidanza (5) Bissantz (6) Phocas (7) Microsoft SSAS (8) MicroStrategy (9) Yellowfin (10) IBM Cognos BI (11) Cubeware (12) TARGIT (13) SAS (14) Cyberscience (15) MS Excel & Power products (16) Pentaho (17) SAP BO WebI (18) Entrinsik (19) 0.38 0.59 0.59 0.96 0.95 0.91 0.83 0.81 0.79 0.74 0.73 0.71 1.13 1.07 1.06 ad hoc reporting peer group 1.27 1.26 1.21 1.38 1.81 As mentioned previously, Information Builders has a strong heritage in enabling BI queries against the largest back-end enterprise systems on the market, including mainframes. In this year s survey, the vendor s query systems are rated as second to none, offering consistently robust performance against even the most challenging large data sets. Information Builders in Page 48
Leading large scale enterprise reporting vendor in performance satisfaction Measures the frequency of complaints about the system s performance Microsoft SSRS (1) Information Builders (2) MicroStrategy (3) arcplan (4) SAS (5) Infor (6) Oracle BI Found. Suite (7) SAP BO WebI (8) IBM Cognos BI (9) SAP BW (10) 0.57 0.82 0.96 0.95 0.93 1.09 1.08 1.05 1.05 1.04 1.02 large scale enterprise reporting peer group Leading ad-hoc reporting vendor in performance satisfaction Measures the frequency of complaints about the system s performance Phocas (1) Dimensional Insight (2) Yellowfin (3) Cyberscience (4) Information Builders (5) Bissantz (6) Evidanza (7) MicroStrategy (8) SAS (9) Microsoft SSAS (10) MS Excel & Power products (11) Corporate Planning (12) Oracle BI Found. Suite (12) Cubeware (14) SAP BO WebI (15) Entrinsik (16) TARGIT (17) IBM Cognos BI (18) Pentaho (19) 0.75 0.82 0.99 0.99 0.98 0.95 0.95 0.93 0.93 0.93 0.92 1.14 1.11 1.09 1.09 1.08 1.08 1.06 1.05 1.04 ad hoc reporting peer group Information Builders in Page 49
Information Builders is among enterprise and ad hoc reporting tools vendors who see a minimal number of complaints from customers. Information Builders in Page 50
Placing in the large international BI vendors peer group Top ranked large international BI vendor in performance A combination of the Query performance and Performance satisfaction KPIs Information Builders (1) Oracle Essbase (2) Qlik (3) IBM Cognos TM1 (4) Tableau (5) Oracle BI Found. Suite (6) Microsoft SSAS (7) MicroStrategy (8) Tibco (9) Infor (10) Microsoft SSRS (11) SAS (12) MS Excel & Power products (13) IBM Cognos BI (14) SAP BO WebI (15) SAP BW (16) 1.22 1.18 1.16 1.10 1.10 1.02 1.01 1.00 0.99 0.96 0.91 0.89 0.84 0.83 0.76 0.70 large international BI vendors peer group 1.44 Consistently outstanding large international BI vendor in performance in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 2012 2013 2014 Information Builders Oracle Essbase Qlik IBM Cognos TM1 Tableau Oracle BI Found. Suite Microsoft SSAS MicroStrategy Tibco Infor Microsoft SSRS SAS MS Excel & Power Products IBM Cognos BI SAP BO WebI SAP BW Information Builders in Page 51
Placing in the large scale enterprise reporting peer group Top ranked large scale enterprise reporting vendor in performance A combination of the Query performance and Performance satisfaction KPIs Information Builders (1) 1.44 Oracle BI Found. Suite (2) arcplan (3) MicroStrategy (4) Infor (5) Microsoft SSRS (6) SAS (7) IBM Cognos BI (8) SAP BO WebI (9) SAP BW (10) 0.70 0.76 0.83 1.00 0.97 0.96 0.91 0.89 1.10 1.07 large scale enterprise reporting peer group Consistently outstanding large scale enterprise reporting vendor in performance in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 2012 2013 2014 Information Builders Oracle BI Found. Suite arcplan MicroStrategy Infor Microsoft SSRS SAS IBM Cognos BI SAP BO WebI SAP BW Information Builders in Page 52
Placing in the dashboard peer group Top ranked dashboard vendor in performance A combination of the Query performance and Performance satisfaction KPIs Information Builders (1) Dimensional Insight (2) Pyramid Analytics (3) Qlik (4) Evidanza (5) Tableau (6) Oracle BI Found. Suite (7) arcplan (8) BOARD (9) Yellowfin (10) MicroStrategy (11) Tibco (12) Dundas (13) IBM Cognos BI (14) Entrinsik (15) 0.66 1.25 1.21 1.18 1.13 1.10 1.10 1.07 1.06 1.02 1.00 1.00 0.99 0.91 0.83 1.44 dashboard peer group Consistently outstanding dashboard vendor in performance in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 2012 2013 2014 Information Builders Dimensional Insight Pyramid Analytics Qlik Evidanza Tableau Oracle BI Found. Suite arcplan BOARD Yellowfin MicroStrategy Tibco Dundas IBM Cognos BI Entrinsik Information Builders in Page 53
Top ranked ad-hoc reporting vendor in performance A combination of the Query performance and Performance satisfaction KPIs Information Builders (1) Dimensional Insight (2) Evidanza (3) Phocas (4) Corporate Planning (5) Bissantz (6) Oracle BI Found. Suite (7) Microsoft SSAS (8) Yellowfin (9) MicroStrategy (10) Cyberscience (11) SAS (12) Cubeware (13) TARGIT (14) MS Excel & Power products (15) IBM Cognos BI (16) SAP BO WebI (17) Pentaho (18) Entrinsik (19) 0.67 0.66 1.13 1.11 1.11 1.10 1.10 1.02 1.00 1.00 0.98 0.91 0.89 0.87 0.86 0.84 0.83 0.76 ad hoc reporting peer group 1.25 1.44 When looking at overall across-the-board performance, Information Builders customers place the vendor into the first-place spot across a variety of product categories. In this survey, performance, which is a composite measure based on a combination of the Query performance and Performance satisfaction KPIs, reflects the overall customer experience with vendors products. In this sense Information Builders is more highly regarded by its customers than all its peers. Information Builders in Page 54
Leading large international BI vendor in product satisfaction Based on the frequency of problems encountered with the product Qlik (1) Oracle Essbase (2) Infor (3) Information Builders (4) IBM Cognos TM1 (5) Tableau (6) MicroStrategy (7) Microsoft SSAS (8) Tibco (9) Microsoft SSRS (10) SAS (11) Oracle BI Found. Suite (12) IBM Cognos BI (13) MS Excel & Power products (14) SAP BO WebI (15) SAP BW (16) 1.75 1.70 1.41 1.41 1.39 1.28 1.16 1.03 1.02 0.88 0.80 0.67 0.64 0.62 0.59 0.56 0.43 large international BI vendors peer group Leading large scale enterprise reporting vendor in product satisfaction Based on the frequency of problems encountered with the product arcplan (1) 1.62 Infor (2) Information Builders (3) 1.41 1.41 MicroStrategy (4) 1.16 0.93 Microsoft SSRS (5) 0.80 SAS (6) Oracle BI Found. Suite (7) IBM Cognos BI (8) SAP BO WebI (9) SAP BW (10) 0.43 0.56 0.67 0.64 0.62 large scale enterprise reporting peer group Information Builders in Page 55
Leading ad-hoc reporting vendor in product satisfaction Based on the frequency of problems encountered with the product Dimensional Insight (1) Bissantz (2) Phocas (3) Evidanza (4) Cyberscience (5) Information Builders (6) Entrinsik (7) Yellowfin (8) MicroStrategy (9) Cubeware (10) Microsoft SSAS (11) TARGIT (12) Corporate Planning (13) SAS (14) Pentaho (15) Oracle BI Found. Suite (16) IBM Cognos BI (17) MS Excel & Power products (18) SAP BO WebI (19) 1.62 1.47 1.41 1.33 1.26 1.22 1.16 1.05 1.03 0.85 0.82 0.67 0.65 0.64 0.62 0.59 0.56 ad hoc reporting peer group 2.13 2.11 3.99 Along with its leadership position in overall customer satisfaction, Information Builders scores well in terms of product satisfaction. Information Builders in Page 56
Top ranked large international BI vendor in vendor support Measures user satisfaction with the level of vendor support provided for the product Information Builders (1) Tableau (2) Qlik (3) Infor (4) MicroStrategy (5) Tibco (6) IBM Cognos TM1 (7) Microsoft SSAS (8) Microsoft SSRS (9) SAS (10) Oracle Essbase (11) IBM Cognos BI (12) MS Excel & Power products (13) SAP BW (14) Oracle BI Found. Suite (15) SAP BO WebI (16) 0.01 0.38 0.86 0.79 0.77 0.76 0.71 0.70 0.65 0.64 0.64 0.57 1.05 1.04 1.03 1.29 1.19 large international BI vendors peer group Information Builders in Page 57
Placing in the large international BI vendors peer group Top ranked large international BI vendor in vendor support in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 2012 2013 2014 Information Builders Tableau Qlik Infor MicroStrategy Tibco IBM Cognos TM1 Microsoft SSAS Microsoft SSRS SAS Oracle Essbase IBM Cognos BI MS Excel & Power Products SAP BW Oracle BI Found. Suite SAP BO WebI Top ranked large scale enterprise reporting vendor in vendor support Measures user satisfaction with the level of vendor support provided for the product Information Builders (1) arcplan (2) 1.29 1.26 Infor (3) MicroStrategy (4) 1.04 1.03 Microsoft SSRS (5) SAS (6) IBM Cognos BI (7) SAP BW (8) 0.76 0.71 0.70 0.64 0.57 Oracle BI Found. Suite (9) SAP BO WebI (10) 0.01 0.38 large scale enterprise reporting peer group Information Builders in Page 58
Placing in the large scale enterprise reporting peer group Consistently outstanding large scale enterprise reporting vendor in vendor support in the past three years 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 2012 2013 2014 Information Builders arcplan Infor MicroStrategy Microsoft SSRS SAS IBM Cognos BI SAP BW Oracle BI Found. Suite SAP BO WebI Information Builders customers agree that the vendor provides superior after-sales support a critical service where many vendors either do not provide enough resources, or fail altogether. The vendor s support is rated as the best among all the large international BI vendors and enterprise reporting vendors in The BI Survey. As a BI specialist which differentiates itself from the larger vendors, Information Builders focuses on providing good customer support and BARC s own field experience confirms these survey results. Having a solid worldwide presence enables Information Builders to support its customer base in an efficient and effective manner. Well-trained partners make sure implementers are performing up to standards established by the vendor. Information Builders in Page 59
Leading large international BI vendor in implementer support Measures user satisfaction with the level of the implementer s support for the product IBM Cognos TM1 (1) Information Builders (2) Qlik (3) Microsoft SSAS (4) Oracle Essbase (5) Infor (6) SAS (7) Microsoft SSRS (8) SAP BW (9) Tibco (10) Tableau (11) MicroStrategy (12) MS Excel & Power products (13) IBM Cognos BI (14) Oracle BI Found. Suite (15) SAP BO WebI (16) 0.61 0.60 1.12 1.04 1.01 1.00 1.00 0.96 0.88 0.88 0.87 0.86 0.84 0.80 0.79 0.71 0.67 large international BI vendors peer group Leading large scale enterprise reporting vendor in implementer support Measures user satisfaction with the level of the implementer s support for the product arcplan (1) 1.15 Information Builders (2) Infor (3) SAS (4) Microsoft SSRS (5) SAP BW (6) MicroStrategy (7) 1.04 0.96 0.88 0.88 0.87 0.85 0.79 IBM Cognos BI (8) Oracle BI Found. Suite (9) SAP BO WebI (10) 0.61 0.60 0.67 large scale enterprise reporting peer group Historically, Information Builders has supported customers with its own consulting team, with a longtime philosophy of delivering high-quality implementation services directly. In recent years, the vendor has also been moving to using additional partners to support its projects. This has paid off and is reflected in this impressive ranking. Information Builders in Page 60
Leading large international BI vendor in customer satisfaction Combines the Product satisfaction, Vendor support and Implementer support KPIs Qlik (1) Information Builders (2) Infor (3) Oracle Essbase (4) IBM Cognos TM1 (5) Tableau (6) MicroStrategy (7) Microsoft SSAS (8) Tibco (9) Microsoft SSRS (10) SAS (11) MS Excel & Power products (12) IBM Cognos BI (13) SAP BW (14) Oracle BI Found. Suite (15) SAP BO WebI (16) 0.39 0.54 1.27 1.25 1.14 1.12 1.10 1.09 0.99 0.93 0.88 0.86 0.80 0.75 0.65 0.65 0.62 large international BI vendors peer group Leading large scale enterprise reporting vendor in customer satisfaction Combines the Product satisfaction, Vendor support and Implementer support KPIs arcplan (1) 1.34 Information Builders (2) 1.25 Infor (3) 1.14 MicroStrategy (4) 0.99 Microsoft SSRS (5) SAS (6) 0.80 0.75 0.85 IBM Cognos BI (7) 0.65 SAP BW (8) 0.62 Oracle BI Found. Suite (9) SAP BO WebI (10) 0.39 0.54 large scale enterprise reporting peer group Overall customer satisfaction is a strong area for Information Builders. When looking at the aggregated measure that combines the Product satisfaction, Vendor support and Implementer support KPIs, the vendor maintains a strong rating. Information Builders in Page 61
Leading large scale enterprise reporting vendor in project length Based on how quickly the product is implemented SAS (1) 1.60 MicroStrategy (2) 1.39 SAP BO WebI (3) Information Builders (4) IBM Cognos BI (5) Infor (6) 1.04 1.02 0.96 0.94 0.91 Microsoft SSRS (7) 0.65 arcplan (8) SAP BW (9) Oracle BI Found. Suite (10) 0.52 0.52 0.46 large scale enterprise reporting peer group Projects involving WebFOCUS implementations tend to be accomplished at a faster rate than the industry average established in this survey. The vendor s deep knowledge and long-term relationships with enterprise IT shops have enabled it to develop a well-organized methodology that takes any unwelcome surprises out of rollouts. Information Builders in Page 62
Top ranked large international BI vendor in self-service Based on how many sites currently use self-service features with their BI tool Information Builders (1) IBM Cognos BI (2) Microsoft SSAS (3) IBM Cognos TM1 (4) SAP BO WebI (5) MicroStrategy (6) Oracle BI Found. Suite (7) Qlik (8) Tableau (9) Infor (10) SAS (11) Tibco (12) MS Excel & Power products (13) Oracle Essbase (14) SAP BW (15) Microsoft SSRS (16) 0.81 0.76 1.32 1.25 1.21 1.16 1.07 1.06 1.06 1.02 1.00 0.99 0.97 0.95 0.93 0.91 0.84 large international BI vendors peer group Top ranked large scale enterprise reporting vendor in self-service Based on how many sites currently use self-service features with their BI tool Information Builders (1) IBM Cognos BI (2) 1.25 1.32 SAP BO WebI (3) MicroStrategy (4) Oracle BI Found. Suite (5) Infor (6) SAS (7) 1.07 1.06 1.06 0.99 0.97 0.95 SAP BW (8) 0.81 Microsoft SSRS (9) arcplan (10) 0.65 0.76 large scale enterprise reporting peer group Information Builders in Page 63