A BETTER WAY TO MANAGE YOUR HOTEL Making hotels simple, flexible and mobile.
KEY FEATURES SAVE MONEY SELL MORE With tools such as online check-in/out, mobile payments, integrated channel and revenue management, you could save up to 25% of your hotel s operation costs. Integrate your channel management to show constant availability to ensure sales at the best prices, at all times. GUEST SATISFACTION GREAT SUPPORT With the Navigator, guests have a mobile concierge which helps them check-in online, and experience their destination, keeping the guest and hotel constantly connected. As hoteliers, we know you operate 24 hours, 7 days a week. At Mews we ensure that support works the same way you do, 365 days a year.
MANAGE IN REAL-TIME Our Cloud-based Property Management System allows access anytime, from any device, letting you to manage operations from any location at any time. Rate and availability updates are instantly communicated and updated through your online channels. Housekeepers manage their departments from mobile devices instantly, ensuring the latest room status for your whole team, allowing for flexible check- ins and happy guests. We help you analyse your operations, providing an overview of the exact times when you experience bottlenecks and where optimisations are possible, all in real time.
GET STARTED IN NO TIME We love hotels, and we want hotels to love us - which is why we try and make your own customer journey to us as hospitable as possible. We can have your hotel live within 5 days, and you can start to operate your hotel on the Mews Commander instantly. Training can be provided online or in person. Any of our existing integration partners allow a connection to be set up at the same speed within 1 work-week. Seamless, quick and efficient: the way technology should be.
BRING THE BACKOFFICE WITH YOU Imagine a fully mobile hotel: a world where receptionists have the freedom to step away from their desk and create genuine guest experiences; where managers can increase rates whilst stuck in traffic; where you analyse your pickup of new reservations in realtime reporting.; where your housekeepers can inspect rooms as soon as they are cleaned. That s the world of a mobile hotelier, and it s the world of a happier hotel.
FOR HAPPIER GUESTS Guests are at the heart of a hotel operation, and your system solutions should think in the same way, allowing guests to connect with you through their preferred communication tool. Give your guests the option to check-in/ out online saving them time, and allowing them to bypass reception. The Navigator allows guests to review and book your hotel services from their personal device, experience your destination based on your recommendations and message reception instantly for help and advise.
WE LL GIVE YOU GREAT SUPPORT Your guests expect you to deliver service any time of the day. You should expect the same from your software provider. Our online support allows for quick and effective handling of queries to ensure a seamless hotel operation. In case of critical support, you have a dedicated support hotline, which can be called day and night.
ENTERPRISE SOLUTION Do you operate multiple hotels? With cloud computing, managing multiple hotels couldn t be easier! Set up a multi-property environment connecting hotels and offer aboveproperty reporting to better analyse the total business mix. Centralised reservations departments can quickly query availability across all hotels and book rooms instantly. Customer profiles are updated and shared across all hotels, allowing full guest data and anticipation of guest needs.
SUMMARY Multi Currency Multi Language 24/7 Support Compatible on all web browsers Mobile optimised Multiple Tax Environments Online Check-in Integrated Payment Solution No additional hardware costs Integrations to Channel Managers Integrations to Keycard systems Integrations to POS systems Flexible Reporting Multiple Server locations to ensure great connectivity
Mews has enabled us to work without a reception desk, being closer to the guest and being better able to focus on guest satisfaction We ve never had such reviews as we have now. KATARINA DVORAKOVA, OLD TOWN SQUARE HOTEL We are working with MEWS since the beginning and we love the way we can interact with our staff, guests and reporting, all in an online product, available on any platform with a browser. NAH-DJA TIEN, MOSAIC HOUSE I am really happy with the Mews Commander and I recommend it to any hotel manager who wishes to improve the productivity, offer better service to guests and save management costs. LUCA SEBASTIANELLI, HOTEL LIBERTY
RESERVATIONS DEPARMENT Your next stay is booked from 21st to 30th June THE PERFECT GUEST COMMUNICATION TOOL FRONT OFFICE COMMUNICATION Your tour of the city starts at 9am tomorrow RESTAURANT BOOKINGS You have a table booked at 9pm tomorrow at The Spotted Duck FRONT DESK COMMUNICATION Your taxi is waiting for you in 5 minutes HOUSEKEEPING COMMUNICATION Room is prepared for you to check in at 2pm
HOW WE THINK DIFFERENT TRADITIONAL SERVER-BASED SYSTEMS Property and Inventory Management System Local server based systems - requires high investment System requires a lot of training, legacy UI design Technological advances limited due to underlying tech Limited scope for self service by guests (e.g. online check-in) Integrations take a long time and are buggy Highly dependent on availability of on-site support STANDARD CLOUD-BASED SOLUTIONS Property Management Company, still not thinking about guests Inventory Management, not Guest management Either only Chain-focused or too focused on only independent hotels Check-in terminals in hotel lobbies and not app-enabled Semi-fixed pricing model, with minimum thresholds Slow development Guest Experience Company Guest Centric Management Cloud Based (Low Investment) Quick to adapt to technology changes App Enabled Check-in (and soon Check-out) Hotel Concierge Application Simple UI, allows for fast training of new users Volume driven price model 24/7 online support
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