SAP E-LEARNING / SAP E-ACADEMY TERMS AND CONDITIONS Definitions and Interpretation Contact Person ID(SAP User ID) Registration and Dates Commercial Terms Cancellation and Rescheduling Price and Payment Mentoring Support and Server Access General Terms and Conditions Intellectual Property Rights Defects, warranty, and liability Entire Agreement Applicable law and place of jurisdiction Others Definitions and Interpretation Definitions of attendee All persons who participate in trainings of SAP Japan come under any of the categories below. A.Customer B.Partner Persons who belong to a company having a license agreement with SAP Japan. Persons who belong to a company having a partner agreement with SAP Japan. C.Training Customer Persons who do not fall into either category A or B but belong to a company registered in SAP Japan's customer system. (Simple screening is carried out upon registration.) D.Individuals Persons who do not fall into any of the above categories, or persons who pay the training fees by themselves. Participation Agreement for Individuals The terms of [SAP e-learning / SAP E-Academy Terms and Conditions] shall apply to any matters not specified in this document. Contact Person ID(SAP User ID) You need to have your Contact Person ID(SAP User ID) for training registration. If you don't have a Contact Person ID(SAP User ID) yet, please enter [Contact Person ID(SAP User ID) の登録 / お問い合わせ (Contact Person ID(SAP User ID) Inquiry Form)] and get a Contact Person ID(SAP User ID) in advance. (inquiry cannot be made by PHONE, FAX in order to prevent errors.) Registration and Dates You can apply for the training through online. Go to SAP website (SAP E-Academy, SAP e-learning) and send your application after completing the necessary fields on the [SAP e-learning / SAP E- Academy Application Form]. Applications cannot be made by PHONE, FAX in order to prevent errors. Confirmation Letter will be sent in PDF format by e-mail once the details of your application have been confirmed. Access duration SAP e-learning : Access duration will be 6 months from the date the original access is established. SAP E-Academy : Access duration will be 3 or 5 months from the date the confirmation of your order is provided. Customer shall ensure that the Order is delivered to SAP at least 5 working days before the course starts.
Participation Agreement for Individuals All independent consultants and customers from countries other than Japan must prepay for their course(s) at the time of registration. Application will be confirmed following the receipt of full payment. Commercial Terms By submitting an order for SAP e-learning/sap E-Academy, you are confirming your agreement and acceptance of the following terms and conditions. Once the order for SAP e-learning/sap E-Academy is received, there are no refunds or cancellation. All sales are final. A confirmation of your order will be provided to the contact identified in the order form, or to the registrant for online registration. Once access is established, an access notification will be provided to the contact identified in the order form or the registrant via e-mail. If you have any difficulties with the access, follow the instructions contained in the access notice. Cancellation and Rescheduling Cancellation Once the order for SAP e-learning/sap E-Academy is received, there are no refunds or cancellation. All sales are final. Participation Agreement for Individuals All independent consultants and customers from countries other than Japan must prepay for their class(es) at the time of registration. Access to the SAP e-learning / SAP E-Academy will be provided following the receipt of full payment. If the payment is not confirmed by the due date, the application will be cancelled automatically. Rescheduling No resheduring is acceptable once the application is confirmed. No change of the participant is acceptable once the application is confirmed. Price and Payment The price of the Course(s) is inclusive of tax. The payment method must be established at the time of registration. Invoice will be sent in PDF format by e-mail once the details of your application have been confirmed. For purchase order customers where applicable, the terms are net 30 days from the date of the invoice. Participation Agreement for Individuals All independent consultants and customers from countries other than Japan must prepay for their class(es) at the time of registration. Access to the SAP e-learning / SAP E-Academy will be provided following the receipt of full payment. Bank transfers are the only accepted forms of payment. Mentoring Support and Server Access (for SAP E-Academy only) During your E-Academy access period you will be with the ability to use a mentor to assist you in understanding the content of the E-Academy. Mentoring support is provided for most (but not all) courses that are provided. Refer to the contact a Mentor section of this document. During your access period, you will be asked to perform exercises in a live SAP system. Certain courses will include simulations for you to practice a particular transaction. These exercises and simulations are essential for your learning experience. Follow the instructions carefully to maximize your
results from the E-Academy. Refer to other sections of this document for instructions on how to access the server assigned to you. Contact a mentor When you are logged into the SAP E-Academy LMS you will see a tab called Ask the Expert, clicking on this will lead you to a self explanatory page that will help you raise a query to a mentor. This is an asynchronous mode of communication between you and the mentor. Once your query has been answered you can close the thread and give us your feedback on how your query was handled by the mentor. There may be a case where either you or your mentor will need to communicate in real time to address a query. In such situations the mentor will send you an invite to a virtual meeting to share desktops to help address and answer your queries. Our mentors will respond within 24 hours of you raising the query. We request you to kindly go through the navigation module available to you on the LMS for more information about Ask the Expert General Terms and Conditions The following general terms and conditions apply for orders from the customer and shall apply exclusively to the current version of the SAP e-learning/sap E-Academy at the time of order. The customer assents to these terms and conditions by using the products licensed hereunder. Reservation of title Delivered SAP software and online products remain the property of SAP and all title to the SAP software and online products content remain with SAP. Customer only receives a license to use SAP e- learning/sap E-Academy pursuant to the terms hereof. Updating and support of content SAP reserves the right to change the SAP e-learning/sap E-Academy from time to time due to obsolescence or to correct known issues with the product. The SAP e-learning / SAP E-Academy may be updated with new products or new solution releases. The customer's license is provided for the SAP e-learning/sap E-Academy in effect at the time of order placement. The customer is not entitled to any future product releases but can elect to repurchase the new product for an additional fee. Support is available as per the access confirmation in the event an SAP e-learning/sap E-Academy's Participant is having difficulty with accessing the content only, but not for questions about the SAP software or other consulting/training type advice. Coaching, training, or ask-the-expert type support on SAP solutions or solution releases is available separately from SAP and may be offered for an additional fee. The SAP e-learning/sap E-Academy do not include access to development or sandbox systems. Download and access Access to SAP e-learning/sap E-Academy is only available online via an Internet connection. SAP e- learning/sap E-Academy participants must have an appropriate user ID to gain access, and all names must be provided to SAP as needed. Delivery shall be considered to be complete when SAP provides the customer confirmation of access by e-mail. The quoted net license fees or prices do not include customs duties, taxes, cost of warehousing, or any other official import charges. The customer shall check the SAP e-learning/sap E-Academy for completeness and notify SAP immediately in the event the SAP e-learning/sap E-Academy is incomplete. If the customer experiences difficulty in accessing the SAP e-learning/sap E-Academy, all support services are provided as stated in the access notification documentation. Customer acknowledges that customer requires Internet access. Certain SAP e-learning/sap E- Academy, not all, may provide a restricted download capability. As soon as the customer opens the file through the customer's PC, the copy protection key is validated through the Internet, and customer can
access the SAP e-learning/sap E-Academy. Customer acknowledges that once the key is validated, the file cannot be copied to another PC. intellectual property rights SAP retains all rights, title and interest in any and all materials including, without limitation, products, third-party products, data, plans, specifications, reports, designs, technological know how, notes, exercises, documentation and any other information (collectively SAP Materials ) used or in any manner employed or created by SAP. No ownership in or rights to the SAP Materials is conveyed to Licensee under this Agreement. Under no circumstances may the whole or any part of the Course documentation be produced or copied in any form or by any means or translated into another language without the prior written permission of. Every person using online products material or SAP software must be licensed under these terms and conditions for accessing, downloading, or using the online products or SAP software. Employees and others who have access to the online products or SAP software must be informed of SAP's copyright and rights of authorship and their duty to conform to the copyright laws. Customer shall carefully safeguard the online products that have been made available to the customer or online products Registrants, to prevent their misuse. Customer is permitted to use the online products and SAP software only for its own internal training purposes and only for those who have licensed the online products. The SAP software and online products are confidential and proprietary information of SAP and customer agrees not to disclose this information to any third party or use such information except as expressly permitted herein. Customer acknowledges that SAP shall be entitled to seek injunctive relief for any breach of this agreement by customer from which irreparable harm would ensue. Customer acknowledges that it is illegal and a violation of this license agreement to copy or distribute online products, SAP software download/online products, links, S-Users, or passwords among nonlicensed persons. In the event customer breaches any provision of this agreement and fails to cure such breach within 10 days after receipt of written notice from SAP, SAP shall have the right to immediately terminate this agreement and customer's license to use the products licensed hereunder. Upon any such termination, customer shall immediately cease use of such products, delete and destroy any tangible or electronic embodiments of such information in its possession, and certify in writing to SAP that the foregoing has been completed. Defects, warranty, and liability SAP reserves the right to exclude Customer from attending any Course due to disorderly conduct, failure to observe any of SAP's rules of participation or failure to attend the prerequisite class or classes for a particular Course. No refund of fees shall be paid to Customer in such circumstances. Customer shall ensure that all course attendees fulfil any and all of the course prerequisites as communicated by SAP. SAP reserves the right to exclude any Customer who does not fulfil such prerequisites. No refund of fees shall be paid to Customer in such circumstances. SAP does not warrant the accuracy or completeness of online products, any links or the information, text, graphics, links, or other items contained within online products available through access. SAP AND ITS LICENSORS DISCLAIM ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED. SAP assumes no responsibility for errors or omissions in the online products. It is the customer's duty to verify such information. SAP SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFIT OR OTHER FINANCIAL LOSS, THAT MAY RESULT FROM THE USE OF THE ONLINE PRODUCTS. IN NO EVENT SHALL SAP'S LIABILITY TO CUSTOMER OR ANY OTHER PARTY EXCEED, IN THE AGGREGATE, THE FEES PAID FOR THE USE OF THE ONLINE PRODUCTS. Where SAP's liability
is excluded or limited, this also applies to the personal liability of SAP's employees, representatives, and people performing duties on SAP's behalf. With respect to material defects in the online products, and as customer's sole remedy for any material defect in the online products, SAP in its sole judgment, may decide to eliminate such material defects or make a replacement delivery or, by indicating a reasonably acceptable way to avoid the impact of such material defect. All claims against SAP are barred after a period of one year from the date the claim arose. Entire Agreement These general terms and conditions, along with any payment terms and license term contained in an order form for the SAP e-learning/sap E-Academy, constitute SAP's and customer's entire and complete agreement concerning the subject matter hereof. Applicable law and place of jurisdiction The applicable law and place of jurisdiction stated in the SAP and customer's end-user license agreement shall govern. In the event no license agreement exists, the country location of the SAP office providing this license shall be the applicable law and place of jurisdiction. Others The Education Course Material (soft /printed) Shall not be sold to Customer including partners. Information contained in this document may be changed without notice. SAP Japan does not warrant that any information herein is the latest.