Customer Specific Requirements For Use with ISO/TS16949 And ISO 9001 Rev. 13 - Effective Date: Oct. 27, 2017
Introduction This document contains BWI companion requirements to the current revision of ISO/TS16949. Each requirement within ISO/TS16949 that has a more specific BWI requirement is listed next to the ISO/TS16949 requirement. All BWI direct material suppliers, regardless of whether or not they are certified to ISO/TS16949 are required to comply with the requirements of ISO/TS16949 and the BWI Customer Specific Requirements stated in this document. Exceptions to any part of these requirements must be approved in writing by the appropriate BWIGroup functional area contact. Scope This document applies only to external automotive direct suppliers to BWIGroup All BWI direct material suppliers, regardless of whether or not they are certified to ISO/TS16949 are required to comply with the requirements of ISO/TS16949 and the BWI Customer Specific Requirements stated in this document. Indirect and service providers are not included in this requirement, e.g. logistics, sequencers, parts packagers, tooling & equipment, BWIGroup aftermarket suppliers. The US English language version of this document shall be the official version for purposes of third party registration. Any translations of this document will be for reference only. An electronic copy of this document is available from http://www.bwigroup.com Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 2 of 19
4.1 General Requirements. All requirements listed in this document apply unless otherwise authorized in writing by BWI NOTE 1: Suppliers of non-automotive product should contact their BWI buyer for specific requirements. NOTE 2: Third party certification does not relieve the supplier of full responsibility for the quality and delivery of the product supplied. 4.1 General requirements The organization shall establish, document, implement, and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard. The organization shall: a) determine the processes needed for the quality management system and their application throughout the organization (see 1.2), b) determine the sequence and interaction of these processes, c) determine criteria and methods needed to ensure that both the operation and control of these processes are effective, d) ensure the availability of resources and information necessary to support the operation and monitoring of these processes, e) monitor, measure where applicable, and analyze these processes, and, f) Implement actions necessary to achieve planned results and continual improvement of these processes. NOTE 1: Processes needed for the quality management system referred to above should include processes for management activities, provision of resources, product realization, measurement, analysis and improvement. NOTE 2: An "outsourced process" is a process that the organization needs for its quality management system and which the organization chooses to have performed by an external party. NOTE 3: Ensuing control over outsourced processes does not absolve the organization of the responsibility of conformity to all customer, statutory and regulatory requirements. The type and extent of control to be applied to the outsourced process can be influenced by factors such as a) the potential impact of the outsourced process on the organization's capability to provide product that conform to requirements, b) the degree to which the control for the process is shared, c) the capability of achieving the necessary control through the application of 7.4. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 3 of 19
4.2.3.1 Engineering Specification: Official prints and specifications for use in quoting and production are only issued through your BWI purchasing buyer. Prints and specifications received from any other BWI source, including engineering shall be considered for reference only. 4.2.4 Control of Records: Production part approvals, tooling records, purchase orders and amendments shall be maintained for the length of time that the part (or family of parts) is active for production unless otherwise specified by BWI. Production inspection and test records with actual results recorded shall be retained for one calendar year after the year in which they were created. Some programs may require longer retention periods than specified above. A supplier may specify longer retention periods than required by BWI in its procedures or specifications. Suppliers exiting business through liquidation or closure are required to provide BWI with copies of all of the records referred to above. Suppliers are required to ensure sub-tier supplier records are maintained in accordance with the BWI requirements listed above. In the event BWI requests a review of these records (e.g. a quality concern) the supplier is required to produce these records for review within 24 hours of the request. If a sub-tier supplier exits business through liquidation or closure, it is the responsibility of the supplier to maintain all of the sub-tier supplier records as noted above. 4.2.3.1 Engineering specifications The organization shall have a process to assure the timely review, distribution and implementation of all customer engineering standards/specifications and changes based on customer-required schedule, Timely review should be as soon as possible, and shall not exceed two working weeks. The organization shall maintain a record of the date on which each change is implemented in production. Implementation shall include updated documents. NOTE: A change in these standards/specifications requires an updated record of customer production part approval when these specifications are referenced on the design record or, they affect documents of production part approval process, such as control plan, FMEAs, etc. 4.2.4 Control of records Records established to provide evidence of conformity to requirements and of the effective operation of the quality management system shall be controlled. The organization shall establish a documented procedure to define the controls needed for the identification, storage, protection, retrieval, retention and disposition of records. Records shall remain legible, readily identifiable and retrievable. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 4 of 19
6.3.2 Contingency Plans. When the supplier becomes aware of an impending production interruption, the supplier shall make every attempt to notify the BWI receiving plant s Production Control & Logistics within 24 hours. The nature of the problem shall be communicated with the immediate actions taken to assure continuous supply of product. Production interruptions may include (but are not limited to) natural disasters, political unrest, war, capacity issues, quality issues, labor strikes, planned down time or other events that prevent the supplier from meeting the specified capacity volumes. The supplier shall advise BWI of the plan for recovery and work toward minimizing its effect on the BWI plant. 7.1 Planning of Product Realization. Supplier Development and Management Process (SDMP) BWI's Advanced Product Quality Planning (APQP) process is called SDMP. The BWI AQE or SQE will work with the supplier throughout the product realization process utilizing BWI s SDMP or other customer directed system. 6.3.2 Contingency plans The organization shall prepare contingency plans to satisfy customer requirements in the event of an emergency such as utility interruptions, labor shortages, key equipment failure and field returns. 7.1 Planning of product realization The organization shall plan and develop the processes needed for product realization. Planning of product realization shall be consistent with the requirements of the other processes of the quality management system (see 4.1). In planning product realization, the organization shall determine the following. as appropriate: a) quality objectives and requirements for the product; b) the need to establish processes and documents, and to provide resources specific to the product; c) required verification, validation, monitoring, measurement, inspection and test activities specific to the product and the criteria for product acceptance; d) records needed to provide evidence that the realization processes and resulting product meet requirements (see 4.2.4). The output of this planning shall be in a form suitable for the organization's method of operations. NOTE 1: A document specifying the processes of the quality management system (including the product realization processes) and the resources to be applied to a specific product, project or contract can be referred to as a quality plan.. NOTE 2: The organization may also apply the requirements given In 7.3 to the development of product realization processes. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 5 of 19
7.2.2.2 Organization Manufacturing Feasibility. The BWI buyer shall be notified and approve of any operating plan using more than 100 hours per week. Suppliers shall be responsible to have capability to provide 15% above the quoted volume without additional investment from BWI. Note: Product volume increases of more than 15% from BWI over a previously verified volume capability may require full volume feasibility studies. Study parameters shall conform with previously agreed to operating parameters 7.2.3 Customer Communication Suppliers shall notify their BWI Buyer immediately for changes in any of the following: Ownership Change. Planned Manufacturing Site Change. Representative Change. Change in status of ISO 9001 or ISO/TS 16949 certification such as expiration, renewal, being revoked, being placed on suspension. Other requests for information 7.2,2.2 Organization manufacturing feasibility The organization shall investigate, confirm and document the manufacturing feasibility of the proposed products in the contract review process, including risk analysis. 7.2.3 Customer communication The organization shall determine and implement effective arrangement for communicating with customers in relation to a) product information, b) enquiries, contracts or order handling, including amendments, and c) customer feedback, including customer complaints. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 6 of 19
7.3.2.3 Special Characteristics An acceptable level of process capability must be demonstrated for PPAP approval for all special/important characteristics (KPCs and QCIs). See the chart below for BWI capability requirements. Acceptance Criteria for Initial Study: Results (Ppk) Interpretation Index >= 2.0 The process meets 1.67 >= Index Value < 2.0 1.33 >= Index Value < 1.67 Index value<1.33 KPC requirements The process meets QCI requirements, but may require some improvement to meet KPC requirements The process does not meet acceptance criteria for KPCs or QCIs, but may be acceptable per for standard characteristics. The process does not currently meet acceptance criteria for standard or critical characteristics ok for reference characteristics only. Processes With One-Sided Specifications or Non- Normal Distributions: Refer to the current revision of the AIAG PPAP manual for further details regarding acceptance criteria. At any point in the life of the program, if the organization finds that it is unable to meet the BWI approved to capability index, the supplier shall notify BWI immediately. 7.3.6.2 Prototype Program Prototype requirements shall be documented through the BWI Buyer 7.3.2.3 Special characteristics The organization shall identify special characteristics [see 7.3.3 d)] and include all special characteristics in the control plan, comply with customer-specified definitions and symbols, and identify process control documents including drawings. FMEAs. control plans, and operator instructions with the customer's special characteristic symbol or the organization's equivalent symbol or notation to include those process steps that affect special characteristics. NOTE Special characteristics can Include product characteristics and process parameters. 7.3.6.2 Prototype program When required by the customer, the organization shall have a prototype program and control plan. The organization shall use, wherever possible, the same suppliers, tooling and manufacturing processes as will be used In production. All performance-testing activities shall be monitored for timely completion and conformity to requirements. While services may be outsourced, the organization shall be responsible for the outsourced services, including technical leadership. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 7 of 19
7.3.6.3 Product Approval Process. The supplier shall comply with the current edition of AIAG Production Part Approval Process (PPAP) manual unless otherwise specified by the BWI AQE, SQE, or Buyer. BWI requires all certified suppliers to include a copy of their ISO or ISO/TS certification. PPAP will either be fully approved or may be approved at an interim level. The following interim approval levels apply to BWI supplier PPAPs: Interim A: Parts are produced using 100% production tooling and meet design record specifications. However, not all production approval requirements have been met. Interim B: Parts are produced using 100% production tooling and require rework to meet design record specifications. Interim C: Parts are produced using nonproduction tooling and/or process, but meet design record specifications. Interim D: Parts do not meet (or have not yet been verified to meet) design record specifications. Interim E: Parts do not meet design record specifications. Vehicles with class E parts require retrofit to make them saleable. Interim A, B, C, and D are considered saleable. Copies of PPAPs will immediately be made available by the supplier upon request from BWI. Notification of PPAP approval by BWI does not authorize shipment. Shipping authorization for the initial shipment will be issued by BWI Production Control & Logistics and will contain the delivery due date, quantity to be shipped, and change level to which the material will comply. Run at Rate. When specified in the APQP process, Run at Rate shall be performed as a method for production capacity and quality system verification. 7.3.7 Control of design and development changes. All proposed changes including but not limited to design, process, component, packaging, component suppliers, or facilities, and site changes including supplier proprietary designs shall be submitted to BWI for approval. The supplier shall not make any changes without prior written notification and approval from BWI. The supplier shall retain approved change requests for the life of the program. 7.3.6.3 Product approval process The organization shall conform to a product and manufacturing process approval procedure recognized by the customer. NOTE Product approval should be subsequent to the verification of the manufacturing process. This product and manufacturing process approval procedure shall also be applied to suppliers. 7.3.7 Control of design and development changes Design and development changes shall be identified and records maintained. The changes shall be reviewed, verified and validated, as appropriate, and approved before implementation. The review of design and development changes shall include evaluation of the effect of the changes on constituent parts and product already delivered. Records of the results of the review of changes and any necessary actions shall be maintained (see 4.2.4). NOTE Design and development changes include all changes during the product program life (see 7.1.4). Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 8 of 19
7.4.1.1 Statutory and regulatory conformity Substances of Concern and Recycled Content. Materials disclosure is required as follows. Global legal requirements and customer specifications necessitate material content and substance disclosure. The reporting requirements are detailed in the BWI Substances of Concern and Recycled Content specification. This requirement applies to all parts and raw materials that become part of a BWI saleable product or end item unless otherwise specified. Conflict Minerals: BWI is required by some customers to report conflict minerals. Suppliers to BWI shall provide this information in a timely manner upon request. BWI encourages the use of Conflict Free Smelters. 7.4.1.1 Statutory and regulatory conformity All purchased products or materials used in product shall conform to applicable statutory and regulatory requirements. Suppliers Shipping Into the United States: Customs-Trade Partnership Against Terrorism (C- TPAT). To the extent any good to be supplied by the supplier are to be imported into the United States of America, the supplier shall comply with all applicable recommendations or requirements of the Bureau of Customs and Border Protection's Customs-Trade Partnership Against Terrorism ("C-TPAT") initiative. Upon request, the supplier shall certify in writing its compliance with the C- TPAT initiative. Any questions regarding this requirement should be directed to the supplier s BWI Buyer or PC&L representative. Suppliers within North America (NAFTA North American Free Trade Agreement). It is the responsibility of suppliers of direct automotive parts to provide the most current, valid, and appropriate Certificates of Origin and Manufacturer s Affidavit by part number and manufacturing site to BWI. It is the responsibility of suppliers of direct automotive parts to BWI to renew NAFTA Certificates of Origin by January 1 st of each new year. Suppliers shall forward all completed NAFTA / Manufacturer s Affidavit / Additional Plant Shipping forms as requested by their BWI Buyer or PC&L representative. Country of Origin for BWI Declarations: BWI relies on the supplier provided Country of Origin information for our Country of Origin declarations. The supplier is responsible to provide BWI the correct information in writing. Shipping containers shall be identified with the material's Country of Origin. The containers the material is shipped in Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 9 of 19
must also be identified with their Country of Origin. Notice to All Suppliers Shipping Goods Across International Frontiers or Borders: To minimize the possibility of tariff classification errors and duty rate calculation errors, all BWI suppliers shipping goods across international frontiers or borders must include BWI part number(s) and a detailed plain language English description of the goods on all invoices. Note: Should a supplier s non-compliance with this requirement be the contributory cause of administrative penalty action against BWI or any revenue loss to BWI, BWI may seek indemnification from such supplier for all additional costs and expenses incurred by BWI that arise out of such supplier s non-compliance with this requirement, as allowable under law. 7.4.1.2 Supplier Quality Management System Development Certification: Suppliers to BWI shall be certified to ISO/TS 16949 or ISO 9001 by an accredited third-party certification body. It is the responsibility of suppliers of direct material to BWI, including distributors, and nonmanufacturing suppliers to: 1. Ensure their suppliers and sub-suppliers at all tiers in the value stream are certified to either ISO9001 or ISO/TS16949. 2. Manage the development of a robust management system that facilitates defect prevention, on-time delivery, monitoring, and continuous improvement at all suppliers and sub-suppliers at all tiers in the value stream Quality Certification Certificate: The latest valid and complete quality management system certificate shall be provided to the BWI buyer upon request. 7.4.1.2 Supplier quality management system development The organization shall perform supplier quality management system development with the goal of supplier conformity with this Technical Specification. Conformity with ISO 9001:2008 is the first step in achieving this goal NOTE The prioritization of suppliers for development depends upon, for example, the supplier's quality performance and the importance of the product supplied. Unless otherwise specified by the customer, suppliers to the organization shall be third party, registered to ISO 9001:2008 by an accredited third-party certification body. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 10 of 19
7.4.3.1 Incoming Product Quality. The supplier shall be responsible all subsupplier s quality and delivery performance, including sub-suppliers directed by BWI. 7.5.1.1 Control Plan A change history shall be maintained as part of the control plan to document implementation of changes. Family control plans may be used for parts with common processes. The family shall be clearly defined on the control plan so that applicability is easily identified. Family designations must receive the prior approval of BWI. NOTE: Design and process controls shall focus on prevention rather than detection and correction. Special attention shall be placed on the identification of input control characteristics rather than the post processing inspection and containment. 7.5.1.3 Verification of Job Set-ups. Set-up verification shall be performed for all tool replacements (e.g. dull, worn, or broken tools) 7.4.3.1 Incoming product conformity to requirements The organization shall have a process to assure the quality of purchased product (see 7.4.3) utilizing one or more of the following methods: receipt of, and evaluation of statistical data by the organization; receiving inspection and/or testing, such as sampling based on performance; second or third party assessments or audits of supplier sites, when coupled with records of acceptable delivered product conformity to requirements; part evaluation by a designated laboratory; another method agreed with the customer. 7.5.1.1 Control plan The organization shall: develop control plans (see Annex A) at the system, subsystem, component and/or material level for The product supplied, including those for processes producing bulk materials as well as parts, and have a control plan for pre-launch and production that takes into account the design FMEA and manufacturing process FMEA outputs. The control plan shall: list the controls used for the manufacturing process control. include methods for monitoring of control exercised over special characteristics (see 7.3.2.3) defined by both the customer and the organization, include the customer-required information. if any, and, initiate the specified reaction plan (see 8.2.3.1) when the process becomes unstable or not statistically capable. Control plans shall be reviewed and updated when any change occurs affecting product, manufacturing process measurement, logistics, supply, sources, or FMEA (see 7. 1.4). NOTE Customer approval may be required after review or update of the control plan 7.5.1.3 Verification of job set-ups Job set-ups shall be verified whenever performed, such as an initial run of a job, material changeover or job change. Work instructions shall be available for set-up personnel. The organization shall use statistical methods of verification where applicable. NOTE Last-off part comparisons are recommended. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 11 of 19
7.5.1.6 Production Scheduling BWI expects its suppliers to accept schedules and communicate shipments through formal electronic communications. BWI prefers to communicate with its key suppliers using Traditional EDI. This method allows suppliers to utilize their normal ERP processes to view orders, schedule production, and process shipments. A second tool that is available to our suppliers is our BWI Supplier Web Portal. This tool enables suppliers to receive shipment authorizations, schedules, and forecasts; and to create shipment ASNs (Advance Ship Notice) using a web based tool. The BWI Supplier Web Portal is offered to our suppliers at no cost to them. At the time of sourcing, each supplier is expected to commit in writing which method of communication preferred. From there, your purchasing contact will coordinate to establish the preferred form of communication. Suppliers utilizing Traditional EDI or the BWI Web Portal are expected to receive schedules and shipment authorizations electronically, and shall send ASNs at the time of shipment. 7.5.1.6 Production scheduling Production shall be scheduled in order to meet customer requirements, such as just-in-time supported by an information system that permits access to production information at key stages of the process and is order driven. Suppliers who fail to provide valid, timely, and accurate ASNs are subject to a cost recovery by the receiving BWIGroup location and suppliers will be expected to participate in the Problem Case resolution process with the BWIGroup team. BWIGroup expects ASN s will be sent a maximum of 30 minutes after the shipment leaves the dock. Fabrication Authorization terms will be 2 weeks and Material Authorization will be 2 additional weeks for a total of 4 weeks. All information beyond 4 weeks is for planning purposes only. Exceptions to these terms shall be agreed upon during the quoting process and documented in the purchase agreements. BWIGroup will establish the shipping frequency for each production part. The supplier shall be able to ship daily at a minimum. Supplier shall ship to the exact quantities, dates, and times specified on the release: no over, under, early or late shipments and no freedom of the week delivery. All BWIGroup schedules shall be in standard pack quantities in the smallest approved standard pack container. Suppliers shall have shipping capability that matches the BWIGroup receiving plants normal production schedule. At the time of pick up, the supplier shall allow the authorized carrier's driver to check the shipping Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 12 of 19
quantities against the scheduled quantities. Overshipments will not be accepted, if an overshipment occurs it will be returned at the expense of the supplier. If for any reason the supplier is unable to meet the schedules communicated, it is the responsibility of the supplier to notify proper BWIGroup PC&L personnel immediately and receive authorization for the under-shipment. Suppliers will make up all under-shipments via supplier paid premium transportation on BWIGroup authorized carriers to meet the originally scheduled destination window. If BWIGroup and/or its customer's production is interrupted by the failure of the supplier to deliver contracted goods within the terms of the contract, all costs that are incurred by BWIGroup and/or its customers will be the sole responsibility of the supplier and corrective action taken in the form of a Problem Case. Refer to section 10.2 below for the definition of problem case. Scheduling Lead Time The scheduling lead-time will be quoted in calendar days and should quantify the time from receipt of order to ship availability. Steady state lead-time (when schedule and/or forecast are routinely available) is 10 calendar days or less. Exceptions to this lead-time requirement must be approved by PC&L and Purchasing, and must be documented in the purchase agreement. 7.5.2 Validation of processes for production and service provision. AIAG Designated Special Processes For suppliers of parts that are processed using any AIAG designated Special Process (commonly referred to as CQIs), including sub-tier supplier processing, the supplier shall ensure that the appropriate AIAG assessment is completed prior to and the results reported to BWI with the PPAP unless otherwise authorized in writing by your BWI AQE or SQE. 7.5.2 Validation of processes for production and service provision The organization shall validate any processes for production and service provision where the resulting output cannot be verified by subsequent monitoring or measurement and, as a consequence, deficiencies become apparent only after the product is in use or the service has been delivered. Validation shall demonstrate the ability of these processes to achieve planned results. The organization shall establish arrangements for these processes including as applicable: a) defined criteria for review and approval of the processes, b) approval of equipment and qualification of personnel, c) use of specific methods and procedures, d) requirements for records (see 4. 2.4), and, e) revalidation. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 13 of 19
7.5.3 Identification and Traceability Labels. Materials shall be identified in accordance with the appropriate BWI Shipping/Parts Identification Label Standard. NOTE: A sample or facsimile of your label should be provided with your PPAP package. 7.5.4 BWI Property Returnable Containers. Regardless of ownership, the supplier shall be responsible for tracking and maintaining (including repairs and cleaning) returnable containers in their possession. 7.5.4.1 Customer-owned production tooling Tool inventory/disposal The supplier shall furnish evidence at PPAP, and upon request, that all tooling owned by BWI or BWI s customer is identified in accordance with BWI s, or BWI s customer s requirement. 7.5.3 Identification and traceability Where appropriate, the organization shall identify the product by suitable means throughout product realization. The organization shall identify the product status with respect to monitoring and measurement requirements throughout product realization. Where traceability is a requirement, the organization shall control the unique identification of the product and maintain records (see 4.2.4). NOTE In some industry sectors, configuration management is a means by which identification and traceability are maintained. NOTE Inspection and test status is not indicated by the location of product In the production flow unless Inherently obvious, such as material in an automated production transfer process. Alternatives are permitted, if the status is clearly Identified, documented and achieves the designated purpose. 7.5.4 Customer property The organization shall exercise care with customer property while it is under the organization's control or being used by the organization. The organization shall identify, verify, protect and safeguard customer property provided for use or incorporation into the product. If any customer property is lost. damaged or otherwise found to be unsuitable for use, the organization shall report this to the customer and maintain records (see 4.2.4). NOTE Customer property can include intellectual property and personal data NOTE Customer owned returnable packaging is included in this sub-clause. 7.5.4.1 Customer-owned production tooling Customer-owned tools, manufacturing, test, inspection tooling, and equipment shall be permanently marked so that the ownership of each item is visible, and can be determined. BWI will determine the disposition of tooling owned by BWI or BWI s customer. Tooling disposition will be communicated to the supplier in writing by the BWI buyer. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 14 of 19
7.5.5 Preservation of Product. Packaging: Suppliers shall provide packaging as agreed to with the BWI buyer. 7.6.1 Measurement System Analysis. The supplier shall use the latest edition of AIAG MSA Manual unless otherwise approved by BWI. 8.1.1 Identification of Statistical Tools. The supplier shall use the latest edition of AIAG SPC for manufacturing process controls unless otherwise approved by BWI. 8.2.1 Customer Satisfaction Scorecards. BWI uses a Supplier Scorecard database to monitor supplier performance in a number of functional areas. Note: Suppliers can obtain this information from their BWI buyer. 7.5.5 Preservation of product The organization shall preserve the product during internal processing and delivery to the intended destination in order to maintain conformity to requirements. As applicable, preservation shall include identification, handling, packaging, storage and protection. Preservation shall also apply to the constituent parts of a product. 7.6.1 Measurement system analysis Statistical studies shall be conducted to analyze the variation present in the results of each type of measuring and test equipment system. This requirement shall apply to measurement systems referenced in the control plan. The analytical methods and acceptance criteria used shall conform to those in customer reference manuals on measurement systems analysis. Other analytical methods and acceptance criteria may be used if approved by the customer. 8.1.1 Identification of statistical tools Appropriate statistical tools for each process shall be determined during advance quality planning and included in the control plan. 8.2.1 Customer satisfaction As one of the measurements of the performance of the quality management system the organization shall monitor Information relating to customer perception as to whether the organization has met customer requirement. The methods for obtaining and using this information shall be determined. NOTE: Monitoring customer perception can include obtaining input from sources such as customer satisfaction surveys, customer data on delivered product quality, user opinion surveys, lost business analysis, compliments, warranty claims and dealer reports. NOTE: Consideration should be given to both internal and external customers. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 15 of 19
8.2.1.1 Customer Satisfaction - Supplemental Suppliers shall use zero defects and 100% on time deliveries as their BWI customer satisfaction targets 8.2.4 Monitoring and measurement of product Relevant authority in section 8.2.4 of ISO/TS 16949 shall be interpreted as referring to BWI Group. 8.2.4.1 Layout Inspection and Functional Testing. Annual layouts and functional verification to all engineering material performance, and durability requirements may be required. All results shall be reported to BWI as requested. 8.2.1.1 Customer Satisfaction - Supplemental Customer satisfaction with the organization shall be monitored through continual evaluation of performance of the realization processes. Performance indicators shall be based on objective data and include. but not be limited to: - delivered part quality performance. - customer disruptions. including field returns. - delivery Schedule performance (including incidents of premium freight), and - customer notifications related to quality or delivery Issues. The organization shall monitor the performance of manufacturing processes to demonstrate compliance with customer requirements for product quality and efficiency of the process 8.2.4 Monitoring and measurement of product The organization shall monitor and measure the characteristics of the product to verify that product requirements have been met. This shall be carried out at appropriate stages of the product realization process In accordance with the planned arrangements (see 7.1). Evidence of conformity with the acceptance criteria shall be maintained. Records shall indicate the person(s) authorizing release of product for delivery to the customer (see 4.2.4 ). The release of product and delivery of service to the customer shall not proceed until the planned arrangements (see 7.1) have been satisfactorily completed, unless otherwise approved by a relevant authority and, where applicable, by the customer. NOTE When selecting product parameters to monitor compliance to specified internal and external requirements, the organization determines the types of product characteristics, leading to the types of measurement, suitable measurement means, and the capability and skills required. 8.2.4.1 Layout inspection and functional testing A layout inspection and a functional verification to applicable customer engineering material and performance standards shall be performed for each product as specified in the control plans. Results shall be available for customer review. NOTE Layout inspection is the complete measurement of all product dimensions shown on the design records. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 16 of 19
8.3 Control of Nonconforming Product. Repaired or reworked parts, as well as parts produced outside of the PPAP approved process shall require additional inspection and controls to ensure these parts meet all design record requirements. All such processes and controls must be approved in writing by BWI prior to shipment to a BWI plant. 8.5.2 Corrective Action. Problem Case (PPR) Response: Suppliers shall respond to all problem cases issued by BWI. Suppliers shall complete a BWI 8D problem solving form (or other structured problem solving process as agreed to by BWI) as a means of ascertaining and communicating root cause analysis and verification activities. Below are the response time rules after receiving a PPR (Product Problem Report) with the associated step in the 8D methodology: Required Response Timing: Suppliers are required to provide: 24 hours - D3 Interim Containment Action - An initial response within 24 hours of receiving this document. Initial response must include plan to contain and provide certified material to BWI plant. 14 days - D5 Permanent Corrective Action - Within 14 days Root Cause Analysis and 8.3 Control of nonconforming product The organization shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. A documented procedure shall be established to define the controls and related responsibilities and authorities for dealing with nonconforming product. Where applicable, the organization shall deal with nonconforming product by one or more of the following ways: a) by taking action to eliminate the detected nonconformity; b) by authorizing its use, release or acceptance under concession by a relevant authority and, where applicable, by the customer; c) by taking action to preclude its original intended use or application; d) by taking action appropriate to the effects, or potential effects, of the nonconformity when nonconforming product is detected after delivery or use has started. When nonconforming product is corrected it shall be subject to re-verification to demonstrate conformity to the requirements. Records of the nature of nonconformities and any subsequent actions taken, including concessions obtained, shall be maintained (see 4.2.4). 8.5.2 Corrective action The organization shall take action to eliminate the causes of nonconformities in order to prevent recurrence. Corrective actions shall be appropriate to the effects of the nonconformities encountered. A documented procedure shall be established to define requirements for a) reviewing nonconformities (including customer complaints); b) determining the causes of nonconformities. c) evaluating the need for action to ensure that nonconformities do not recur, d) determining and implementing action needed; e) records of the results of action taken (see 4.2.4). and; reviewing the effectiveness of the corrective action taken. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 17 of 19
Permanent Corrective Actions implementation plan. 30 days - D8 All steps completed and report closure - Within 30 days evidence of implementation and validation of the Permanent Corrective Actions. Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 18 of 19
829 BWI CSR Change Log: Revision Number / Description of change Date Modified by: 00 / Issued new 01-Nov-2009 D. Hudson 01 / 4.1.d Added link to ISO site for certifying bodies 15-Mar-2010 D. Hudson 02 / 4.1.i and 7.3.6.3 changed to add required submission of ISO or ISO/TS certificate with each PPAP. Clarified saleable interim levels 03 / 4.2.4. Added supplier responsibility to ensure sub-tier supplier records maintained per BWI CSR, added requirement to turn over records in case of liquidation or closure 13-Apr-2010 30-Apr-2010 D. Hudson D. Hudson 04 / 4.1 Added point j 09-Sep-2010 D. Hudson 05 / 7.3.2.3 Added clarification of BWI process control requirements for designated special characteristics. 08-Nov-2010 D. Hudson 06 / Added Supplier Acknowledgement page at end of document 10-Dec-2010 D. Hudson 07 / 7.1 Rewrote to indicate the use of AIAG forms versus BWIGroup forms 7.2.3 Changed C-TPAT wording per input from PC&L 7.2.3.1 Changed per input from PC&L and Purchasing 7.5.1.6 Included Web Portal requirement 7.5.3 Included Web Portal label capability Transportation (pg 21) Changed wording per input from PC&L A couple of corrections due to typos in various places. 08 / 7.1 Added reference to 7.5.1.1 7.4.1.1 Added unless otherwise specified to the end of the SOC requirement. 7.4.1.2 Opened up requirement for CQI compliance to cover all AIAG designated special processes rather than just CQI-9, 11, and 13 in order to include any newly published requirements. 7.5.1.1 Corrected oversight in changing this section to agree with previous change to 7.1 7.5.2 Changed to agree with update to 7.4.1.2 09 / Revised and rewrote all sections in accordance with the IATF Document Development of Organization Customer Specifics related to ISO/TS 16949:2009, dated 22-Sep-2009 18-Apr-2011 11-May-2012 01-Oct-2013 D. Hudson D. Hudson D. Hudson 10 / Added Conflict Minerals requirement to section 7.4.1.1 10-Jan-2014 D. Hudson 11 / Renamed title from "Customer Specific Requirements" to: "BWI Customer Specific Requirements". Revised CSR Change Log title to BWI CSR Change Log added Modified by: to BWI CSR Change Log. 20-Nov-2014 G. Holder 12 / Added 8.2.1.1 to define BWI quality and delivery performance targets 09-Oct-2015 D. Hudson 13 / Section: 7.5.1.6 Production Scheduling - Added additional verbiage and Fabrication Authorization & Material Authorization terms. Section 8.5.2 Corrective Actions: Revised PPR timetable. 27-Oct-2017 G. Holder/ S. Kimbrell / G. Zajac Rev 13 27-Oct-2017 BWIGroup Customer Specific Requirements Page 19 of 19