Document downloaded from www.greatsocialcare.co.uk TRAINER / ASSESSOR APPLICATION PACK 1
Trainer / Assessor Introduction to the role At Mapalim we deliver a variety of training and qualification programmes, many of these are NVQs based, and at present the majority of our work within the Training and Qualifications Team is coming through Train to Gain. Trainer/assessors work with learners directly in their workplace in order to maximise learning opportunities in relation to their everyday tasks. This will usually be on a 1:1 basis. Assessment is incorporated into the learning programme. It is usual that trainer/assessors will visit learner 3 5 times in the work place in order to complete the NVQ. AT Mapalim we use innovative and creative assessment and recording systems which are paper-light. Trainer/assessors at Mapalim love the way that we deliver our NVQs and find it a refreshing change from other places that they have worked. Trainer/Assessors receive a high level of support from the internal verifier/s and the project manager and in return we demand the very highest quality of delivery from our staff. Trainers/assessors work with learners on specific qualifications in which they are qualified or very experienced themselves. The areas that we work in are as follows: Advice and Guidance 2 Advice and Guidance 3 Advice and Guidance 4 Business Admin 2 Business Admin 3 Business Admin 4 CCLD 2 CCLD 3 CCLD 4 Cultural Heritage 2 Cultural Heritage 3 Customer service 2 Customer Service 3 Direct Training 3 Health & Social Care 2 Health & Social Care 3 Health and Social Care 4 Information and Library Services 2 Information and Library Services 3 LDSS 3 LDSS 4 Learning & Development 3 Learning & Development 4 2
Leisure management 3 Management 3 Management 4 Managers in residential childcare 4 Playwork 2 Playwork 3 Playwork 4 Retail 2 Retail 3 Sport & Rec 2 Sports Development 3 Teaching Assistant 2 Teaching Assistant 3 Team Leadership 2 Youth work 2 Youth Work 3 3
Remuneration Band 1 Assistant Trainer 10 per hour Will only deliver training alongside another trainer Band 2 Basic Trainer 15 per hour No training qualification, limited planning expectations, training delivered will come from materials that already exist, will need support from Training Manager Band 3 Intermediate Trainer 20 per hour Qualified to deliver teaching or training. Qualifications in this and include C&G 7307, 7407. Introduction to L&D L3, Primary or secondary PGCE or other formal teaching qualification. Expected to plan sessions from existing materials, with some limited guidance from Training Manager Band 4 Advanced Trainer 25 per hour Qualified to deliver training and 2 years experience. Qualifications include PGCE (FE), NVQ 3 or 4 Learning and Development. Expected to research and plan own training sessions, adding material to the Mapalim library. No guidance or support required from Training Manager. Level Not yet qualified Qualified assessors assessors NVQ 2 210 p/candidate 250 p/candidate NVQ 3 290 p/candidate 310 p/candidate NVQ 4 330 p/candidate 350 p/candidate 4
Key Functions: Training 1. Plan training sessions to effectively meet learners needs 2. Deliver training sessions to effectively meet learners needs 3. Monitor and review progress 4. Support learners in achieving their learning goals 5. Maintain records and appropriate feedback to Mapalim 6. To undertake any other duties, as required, appropriate to the post Key Functions: Assessing 1) Coordinate, plan and attend assessment meetings 2) Plan assessments effectively 3) Assess candidates 4) Make decisions and provide feedback to Candidates 5) Maintain regular contact with Mapalim 5
Roles and Responsibilities - Training 1. Plan training sessions to effectively meet learners needs plan training sessions in accordance with the session and course aims and objectives produce specific aims and objectives for each session choose options for meeting learning needs identify the purpose and necessary outcomes for the training session identify the different ways of delivering the session produce specific aims and objectives for the session chose appropriate ways of delivering the session to meet the specific aims and objectives including 2. Deliver training sessions to effectively meet learners needs deliver training on a range of qualifications, courses and one off events, up to level 4 equivalent together with underpinning knowledge. produce session plans, learning materials plans, and undertake other related activities that impact on learning effectiveness deliver high quality and innovative training sessions to participants using a variety of training styles and techniques in line with Mapalim s generic training structure use a range of appropriate techniques and activities throughout the session maintain clear and accurate session plans and submit these to The Training Manager after every session is delivered 3. Monitor and review progress offer learners the opportunity to evaluate their learning experience using the evaluation process set out in the training evaluation policy collect learner feedback, needs and requirements and informing the Training Management team of learner evaluation mark and provide feedback on assignments against criteria (if course tutor) record and provide feedback to learners on progress in their programme of learning, if required 6
4. Support learners in achieving their learning goals develop a good relationship with learners create a climate that promotes learning adapt and develop learning materials to your own style and to meet the needs of the group Provide tutoring, including on-line support, when this is what is agreed assist learners to complete Under Pinning Knowledge Books and build up a portfolio of evidence for assessment, where this is required facilitate NVQ workshops for learners, if this is what is agreed promote anti-discriminatory practice and champion and inclusive approach to all learning and support provided to learners champion positive group dynamics enable the group to learn together, where this is appropriate 5. Maintain records and appropriate feedback to Mapalim maintain records to track learner achievement and performance complete registers, maintain course and learner files and all other administrative duties associated with effective subject and course delivery, where this is required provide timely feedback on learner progress and achievement, when requested provide information, advice and guidance relating to progression opportunities where required contribute to review and evaluation of curriculum programmes, self-assessment and the implementation of effective quality improvement plans 6. Undertake any other duties, as required, appropriate to the post take part in Mapalim meetings as appropriate attend a monthly supervision with the Training Manager attend quarterly Training Team Meetings assist with promotional or marketing activity share best practice and resources in training, learning and assessment evaluate own practice and take part in the company supervision and appraisal process 7
Roles and Responsibilities - Assessment 1. Coordinate, plan and attend regular assessment meetings liaise with candidates to organise regular assessment, planning and feedback meetings confirm meeting arrangements and keep to them feedback to the Mapalim co-ordinator on all candidate-assessor meetings, using the agreed protocols (AAR s) 2. Plan assessments effectively identify opportunities which are relevant to the elements being assessed make best use of naturally occurring evidence and related questioning select opportunities which minimise disruption to the candidates normal work activity select opportunities which provide access to fair and reliable assessment seek accurate information and advice from the Internal Verifier when necessary discuss and agree the proposed action plan with the candidate ensure that the assessment plan specifies the target elements of competence, the types of evidence to be collected, the assessment methods, the timing of assessments and the arrangements for reviewing progress against the plan review and update plans at agreed times to reflect the candidate s progress within the qualification advise and encourage the candidate to collect evidence in a way which is efficient and meets needs their individual needs 3. Assess candidates observe candidates while working and collect relevant performance evidence ensure the evidence is valid and can be attributed to the candidate judge the evidence by using only the criteria specified for the element of competence judge the evidence against all relevant performance criteria accurately, fairly and reliably refer any difficulties in judging and authenticating the evidence to the Internal Verifier assess knowledge evidence 8
4. Make decisions and provide feedback to Candidates provide assessment decisions to candidates within 10 working days after the assessment has taken place give the candidate a clear explanation and appropriate advice on what to do next, when the evidence is not to the national standard provide feedback after the assessment decision which is clear and constructive, base assessment decisions on all the relevant evidence available ensure the candidate understands what they have achieved and what they have left to achieve record evidence and assessment decisions to meet Mapalim requirements complete records legibly and accurately, store them securely 5. Maintain regular contact and communication with Mapalim undertake regular telephone and email contact with the assessment team leader and the Internal Verifier attend meetings as required at Mapalim (up to one per quarter) respond to email requests or queries from Mapalim central office within a two day working period will attend a contract appraisal meeting with Mapalim contract manager at intervals determined by Mapalim policies 9
Person Specification Qualifications Experience Knowledge Skills Competencies Qualifications 1 At least 4 GCSE grade C or above, including English Essential 2 A relevant occupational qualification to NVQ level 3 or equivalent work experience Essential 3 Degree in the associated subject Desirable 4 A1 (or a willingness to achieve within 1 year) Essential 5 Evidence of Continued Professional/ Career Development Essential 6 Adult training qualification Desirable Experience 1 Minimum of 3 years experience in the required occupational area 2 Experience of assessment in relevant occupational area 3 To meet the requirements set out in the Assessment Strategy for any NVQ where assessment is carried out Essential Desirable Essential Knowledge 10
1 An understanding of equality and a personal commitment to promoting equality of opportunity and combating discrimination 2 Up to date knowledge of current initiatives relating to this subject Essential Essential 3 Able to demonstrate practical skills effectively Essential 4 Able to liaise effectively with internal & external agencies/clients 5 Good communication, organisational and administrative skills Essential Essential Skills and Competencies 1 Have excellent organisation skills Essential 2 Ability to establish good working relations with colleagues and students 3 Commitment to the provision of the continuous implementation of quality improvements 4 Have the ability to manage their own time effectively 5 Have excellent interpersonal skills 6 Have excellent teamwork skills 7 Be a fast learner and not afraid of challenges 8 Have a innovative and creative way of approaching situations Essential Essential Essential Essential Essential Essential Essential 11
APPLICATION PROCESS Applicants Anyone who meets the person specification may apply. Information about the role will be circulated on a regular basis to our full staff list, jobs list, ebriefing list and playworker list, it will also be advertised on three external job websites from time to time. Application Form Please download the Mapalim Application Form; you can obtain a copy of this from www.mapalim.com if you do not already have a copy of it with this pack. Deadline and Submission Your application should be submitted by email to jobs@mapalim.com with COMPLETED APPLICATION: Trainer/Assessor in the subject line. There is no deadline for the application as recruitment for trainer/assessors is on going. The next interviews will take place on Thursday 4 th September (evening) and then again on Friday 5 th September (daytime) and in October (evening and daytime) on Thursday 16 th October. There is a compulsory TWO-day training course that all successful applicants will have to undertake prior to beginning work. The September dates are: 9 th &10 th and October dates are 20 th & 21 st. If you have any queries email jobs@mapalim.com or call James McCarthy on 020 7284 3215 who will be happy to help Short-listing Process Mapalim will review your application form to ensure that your application has met the requirements outlined in the person specification. We will then shortlist candidates by selecting those who have the most relevant experience and skills. You will be contacted by email within 10 working days to let you know if you have been short-listed. 12
APPLICATION FORM The decision to invite you to attend for assessment or interview will be based on the information you provide on this form. Therefore, please ensure that you fully complete all sections of this form. Your Information: Your title: Your Full Name: Your Telephone Number: Your mobile Number: Your Email Address: Full mailing address: Job you are applying for: Trainer / Assessor Where did you hear about the job? Please return this form to: Human Resources Manager Mapalim 181-187 Queen s Crescent, London, NW5 4DS Or jobs@mapalim.com Please note that some of the information you provide on this form, such as name & address, will be entered into the Mapalim recruitment database. If Mapalim subsequently employs you, the information supplied on this form will be maintained in hard copy and electronic format central services and may be used to inform anonymous statistics. The information will be maintained in line with the Mapalim Data Protection Policy and in adherence to the Data Protection Act (1998). 13
Education, Qualifications and Training Starting with the most recent, please give details of your education, qualifications and training relevant to the application. From DD/MM/YY Dates To DD/MM/YY School / College / University. Name & Address. Please state whether you studied full or part time. Qualifications/Training (Grades / Status) 14
Employment History Starting with your present or most recent job, please give a summary of all employment, including any freelance and relevant unpaid work. Dates of Employment From DD/MM/YY To DD/MM/YY Name & Address of Employer & Nature of Business Contract Status (e.g. permanent, fixed term, part time.) Position Held & Brief details of Responsibilities (Please include Reason for Leaving.) Remuneration & Rate (i.e. hourly, weekly, annually) 15
Skills, Abilities and Experience Use this section to outline skills & experience you have gained, either in paid work, unpaid / voluntary work, work at home, through your studies, through your leisure activities, which you think are RELEVANT to the job for which you are applying and which you believe makes you suitable for the post. Please indicate the extent to which you believe your skills, abilities and experience meet the job requirements (as outlined in person specification and job description). 16
Please tick the can-do box beside each qualification to show which NVQs you would like to train/assess for. In the evidence column please identify how you meet the requirements listed in the second column. NVQNVQ NVQ Advice and Guidance 2 Advice and Guidance 3 Advice and Guidance 4 Business Admin 2 Requirements Be competent to carry out the tasks describes in the NVQ (supporting clients making use of IAG services, referrals, providing info, processing client info) Have current experience in IAG; undertaken a job role where they have had to deliver IAG for a minimum of ONE year within past year Be competent to carry out the tasks describes in the NVQ (support decision making, action planning, negotiating on clients behalf, liaising with other services, facilitating group work) Have current experience in IAG; undertaken a job role where they have had to deliver IAG for a minimum of ONE year within past year Be competent to carry out the tasks describes in the NVQ (Managing case loads, networking, planning & reviewing achievement, supporting colleagues, research, designing IAG services and materials, mediation) Have current experience in IAG; undertaken a job role where they have had to deliver IAG for a minimum of ONE year within past year NVQ 3 in Business Admin OR Related qualification at level 3 or above OR Experience and occupational competence as a level 3 administrator within the last 3 years Can-Do Evidence Record of relevant experiences skills and qualifications 17
Business Admin 3 NVQ 3 in Business Admin OR Related qualification at level 3 or above OR Experience and occupational competence as a level 3 administrator within the last 3 years, including ; managing, organising, supervising, office facility work, researching, analysing, reporting Business Admin 4 NVQ 4 in Business Admin OR Related qualification at level 4 or above OR Experience and occupational competence as a level 4 administrator within the last 3 years, including; managing contracts, negotiating and agreeing budgets, monitoring and reviewing systems, managing risk and charring meetings CCLD 2 Be competent to carry out the tasks describes in the NVQ (direct work with ch. 0 16yrs, supporting development, observations, assessment) CCLD 3 Be competent to carry out the tasks describes in the NVQ (as above plus; planning, implementing and evaluating for ch. development, children s service delivery, safeguarding, curriculum support, co-ordination/management in childcare context) 18
CCLD 4 Be competent to carry out the tasks describes in the NVQ (as 2 and 3 plus; policy and child service development, curriculum management, planning, implementing and evaluating children s services, managing others in childcare contexts) Cultural Heritage 2 Hold NVQ in cultural heritage OR higher level qualification in relation to cultural heritage OR have experience of undertaking roles with cultural heritage for a minimum of 5 years with some experience within the last 5 years (Cultural heritage roles include: museums, galleries, stately homes, and other heritage sites, roles include conservation, curatorial, education and interpretation) Cultural Heritage 3 Hold NVQ in cultural heritage OR higher level qualification in relation to cultural heritage OR have experience of undertaking roles with cultural heritage for a minimum of 5 years with some experience within the last 5 years (Cultural heritage roles include: museums, galleries, stately homes, and other heritage sites, roles include conservation, curatorial, education and interpretation) Customer service 2 Relevant and creditable customer service experience at level 2 or above. At a minimum this means implementing customer service processes 19
Customer Service 3 Relevant and creditable customer service experience at level 2 or above. At a minimum this means: supporting the development of customer services, risk assessment, processing complaints, leading a team Direct Training 3 Have held a post for a minimum of ONE year within the last TWO which involved training, supporting Health & Social Care 2 Health & Social Care 3 learning and development must be capable of carrying out the functions covered by the units they are assessing to the standard described within them. i.e. must be able to undertake the role of a residential manager themselves, key areas include: record keeping for care work, supporting and caring for people in their everyday lives eg food, personal needs, activities etc must be capable of carrying out the functions covered by the units they are assessing to the standard described within them. i.e. must be able to undertake the role of a residential manager themselves, key areas include: safeguarding, developing care plans, implementing range of care support with individuals, assess needs, evaluate plans etc 20
Health and Social Care 4 Information and Library Services 2 Information and Library Services 3 must be capable of carrying out the functions covered by the units they are assessing to the standard described within them. i.e. must be able to undertake the role of a residential manager themselves, key areas include: managing care workers/processes/services, advocating, planning and evaluating service provision, develop practices, risk management, supporting care workers etc. Occupational expert at level 3 or above OR 3 years experience as a level 2 library practitioner Be a current library practitioner OR have worked as a library practitioner within the last 5 years for at least a year Keep up-to-date with current developments through CPD Occupational expert at level 4 or above OR 3 years experience as a level 3 library practitioner Be a current library practitioner OR have worked as a library practitioner within the last 5 years for at least a year Keep up-to-date with current developments through CPD 21
LDSS 3 LDSS 4 Learning & Development 3 Be an experienced practitioner who has demonstrated competencies within their professional career within the last THREE years OR Have CURRENT responsibilities for managing / monitoring those carrying out the competencies (eg safeguarding CYP, empowering CYP to take responsibility for a range of things, including education and take up of activities, referrals, mentoring transitions) Be an experienced practitioner who has demonstrated competencies within their professional career within the last THREE years OR Have CURRENT responsibilities for managing / monitoring those carrying out the competencies (eg inter-agency and multidisciplinary working, developing strategies for/with young people, challenge and reviewing systems / processes etc, advocating and negotiating) Have held a post for a minimum of ONE year within the last TWO which involved training, supporting learning and development To assess units A1/A2 assessors must already hold A1 themselves 22
Learning & Development 4 Leisure management 3 Management 3 Management 4 Have held a post for a minimum of ONE year within the last TWO which involved training, supporting learning and development To assess units V1/V2assessors must already hold V1/V2 themselves Technical knowledge of leisure management Recent experience AND competence in leisure management (generic management and customer service tasks, pool and equipment management desirable) have credible expertise in management and leadership relevant to the level of the NVQ they are seeking to assess. Roles should have included working at supervisor or first line management level, and included: resource management, professional development, health and safety, and monitoring of quality have credible expertise in management and leadership relevant to the level of the NVQ they are seeking to assess. Roles held would have been middle management and thus held a more central management role in an organization. Key areas of experience will included at a minimum: skills in innovation and process, operational plans, working relationships and health and safety 23
Managers in residential childcare 4 must be capable of carrying out the functions covered by the units they are assessing to the standard described within them. i.e. must be able to undertake the role of a residential manager themselves Playwork 2 Technical knowledge of playwork Recent experience AND competence in playwork Worked in a play setting for TWO years (or equivalent part time) within the last FIVE years prior to becoming an assessor Playwork 3 As above Playwork 4 As above Retail 2 Competent in generic retail skills Worked for at least a year in the role of a retail assistant, supervisor, team leader, trainer or manager for at least 12 months (managers 6 months) Retail 3 As above Sport & Rec 2 Technical knowledge of sport and recreation Recent experience AND competence in sport and recreation Sports Development 3 Technical knowledge of leisure management Recent experience AND competence in leisure management (generic management and customer service tasks in a sports context, develop sport progs, respond to substance misuse etc) 24
Teaching Assistant 2 Have been a teaching assistant for at least 3 years Have been supervising/ managing TA s for at least 3 years Have been training TA s for at least 3 years As level 2 Teaching Assistant 3 Team Leadership 2 have credible expertise in management and leadership relevant to the level of the NVQ they are seeking to assess. Experience should cover: resource management, leadership, working with colleagues and health and safety, Youth work 2 Hold a qualification in youth work, teacher, social worker, community work or IAG worker or councillor to young people OR THREE years experience as a youth work, teacher, social worker, community work or IAG worker or councillor to young people Be working within youth work and have a minimum of THREE years experience working at supervisory level Youth Work 3 As above 25
Questions Please complete each question below, taking as much space as you need, although keeping your answers focused and bulleted where possible. About you: 1. Please list 5 personal strengths and weakness. 2. What is the biggest challenge that you have had to undertake in a job that you have had? 3. How flexible will your work hours be? 26
4. Give an example of an occasion where you have take an innovative or creative approach to a situation 5. Would you be working elsewhere while working with Mapalim? Please provide details 6. (if relevant) How much notice do you need to give in your current role? 7. When is the earliest you could start this role, if successful? 8. Why do you think this job is right for you? 27
9. Please summarise which NVQ subjects you would like to assess for, including any not listed on the grids above 28
References Please provide details of two referees who would be willing to provide a reference in respect of your abilities and experience to undertake the role for which you are applying. One of the referees should be from your present or most recent employer. Referee 1 Referee 2 Title Forename Family Name Organisation Full Address Telephone number Email Length of time known Nature of relationship Can we contact prior to interview? Restrictions to work in the UK Do you have any restrictions on your right to work or remain in the UK? Yes o No o If yes, please give details: 29
Do you require a work permit to work in the UK? Yes o No o If yes, please give details: Rehabilitation of Offenders In accordance with the Rehabilitation for Offenders Act 1974, have you ever had a criminal conviction? Including spent convictions. Yes o No o If yes, please provide full details. Special Requirements If you are invited to attend for assessment or interview, do you have any special requirements that we should be aware of? Yes o No o If yes, please provide details: 30
Declaration I declare that the information provided by me on this application form is correct and understand that false information will declare this application invalid. I understand that any offer of employment with Mapalim is subject to satisfactory references. I understand that information on this application form will be stored manually and / or electronically by Mapalim Central. Name: Signed: Date: Date of Birth 31
MONITORING FORM Mapalim is committed to Equal Opportunities, irrespective of age, background, colour, disability, domestic / family circumstance, gender, sex, nationality, political belief, race, religious belief or sexual orientation. Although there is no obligation for you to provide the information requested below, any information you do provide will assist us in actively promoting equality and diversity within the company and provide helpful information to avoid discrimination on these grounds. The information you provide will be treated in confidence. Your personal details will only be used for internal statistical purposes and for reporting to external organisations such as funding bodies. You will not be contacted as a result of any information supplied on this form. The form complies with the requirements of the Data Protection Act 1998. Information is also being collected for monitoring purposes as recommended in the Sex Discrimination Act 1975, the Disability Discrimination Act 1995, the Race Relations Act 1976 and as amended in 2000, and in line with the implementation of the Employment Equality (Religion or Belief) Regulations 2003 and (Sexual Orientation) Regulations 2003. Sex: (please tick one box) o Male o Female Date of Birth: Ethnic Monitoring: The ethnic origin categories listed below are taken from the 2001 census circulated by the Office for National Statistics. I would describe my ethnic origin as: White o British o Irish o Other White background Black or Black British o Caribbean o African o Other Black Background Asian or Asian British o Indian opakistani o Bangladeshi o Other Asian Background 32
Mixed o White & Black Caribbean o White & Black African o White & Asian Chinese o Other ethnic background o Please specify: If you do not wish to provide information of your ethnic origin please tick this box: o Religion or Belief (if applicable): No religion or belief : o If you do not wish to provide information of your religion or belief please tick this box: o Sexual Orientation If you do not wish to provide information of your sexual orientation please tick this box: o Disability monitoring The Disability Discrimination Act 1995 describes disability as a physical or mental impairment that has a substantial and long-term effect on your ability to carry out normal day-to-day activities. Do you consider yourself to have a disability? Yes o No o If yes, are you in receipt of a disability allowance? Yes o No o Please tick the box below that best describes your disability: o Visual, i.e. blind or partially sighted (NOT corrected by wearing glasses or contact lenses) o Co-ordination, dexterity or mobility 33
o Mental health difficulties o Speech o Learning difficulties e.g. dyslexia o Hearing o Personal care support o Unseen disability o Unlisted disability, special need or medical condition o Autistic Spectrum Disorder / Aspersers Syndrome o Other physical or medical condition, Please specify: If you do not wish to provide the information requested in this section please tick this box: o Please return this form to: Human Resources Mapalim 181-187 Queen s Crescent, London, NW5 4DS Or jobs@mapalim.com 34