SERVICE & RATE GUIDE 2017

DHL Express Excellence. Simply delivered. DHL EXPRESS SERVICE & RATE GUIDE 2017 AUSTRALIA

DHL Service & Rate Guide 2017: Australia 2 THE INTERNATIONAL SPECIALISTS DHL Express is the global market leader and specialist in international shipping and courier delivery services, and we ve been building and continuously improving our service for more than 40 years. Key to our success is the strength of our global network with more than 100,000 employees operating in more than 220 countries and territories all focused on delivering the highest levels of service. But what really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and can-do attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible. Their expertise has been further enhanced recently as a result of all our employees participating in the company s award-winning Certified International Specialists (CIS) engagement and development program. This guide enables you to find out how DHL Express can help you with your international shipping needs, and to see what best fits your needs from our wide range of products and services. Should you have any questions, please get in touch with your DHL Account Manager or visit us at dhl.com.au.

DHL Service & Rate Guide 2017: Australia SERVICES 3 Export services Import services Domestic services Optional services Surcharges Customs services All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full track-and-trace visibility so you always know where your shipments are. EXPORT SERVICES DHL Express 9:00 Our premium time-definite service offers a delivery before 9:00 on lanes that guarantee either a next or second business day delivery. DHL Express 9:00 is offered to the majority of business centers in Europe, the Middle East, Africa, Asia and the Americas. DHL Express 9:00 features a money-back guarantee and is suitable for pieces up to 30kg and shipments up to 300kg. DHL Express Worldwide Our most popular product, DHL Express Worldwide, offers an end of business day delivery service around the world for pieces up to 70kg and shipments up to 1,000kg. We deliver reliably and quickly to more global destinations across a single integrated network than any other express delivery company. DHL Express 12:00 With DHL Express 12:00 you will receive your shipments before 12 noon on the next possible business day. DHL Express 12:00 offers a money-back guarantee and allows for heavier pieces up to 70kg and shipments up to 1,000kg. Our international services at a glance DHL Express 9:00 DHL Express 12:00 DHL Express Worldwide Service description Delivery before 9:00 on the next possible business day Delivery before 12 noon on the next possible business day Delivery by the end of the next possible business day Money-back guarantee Yes* Yes* No Countries and territories covered 53 75 More than 220 Delivery attempts 2 2 2 Maximum piece weight (not on pallet) 30kg 70kg 70kg Maximum piece dimensions (L x W x H) 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm Pallets accepted No Yes Yes Maximum pallet weight n/a 1,000kg 1,000kg Maximum shipment weight 300kg 1,000kg 1,000kg Maximum pallet dimensions (L x W x H) n/a 120 x 100 x 160cm 120 x 100 x 160cm *Additional terms and conditions apply see dhl.com.au/express for details. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

DHL Service & Rate Guide 2017: Australia SERVICES 4 Export services Import services Domestic services Optional services Surcharges Customs services IMPORT SERVICES With our DHL Express Worldwide Import product, you can import shipments from over 200 countries in the world. This is more than any other express delivery company can offer. What s more, customers in, say, the USA can order an import from China not just to the USA, but to other destinations as well. We call this a third country shipment. There is no need for local brokers or forwarders to get involved in any part of the process. You are in full control, and able to manage all aspects of your imports in a very simple way. If you need a faster delivery, our DHL Express 9:00 and DHL Express 12:00 services are available for import as well. You can order an import from another country, to be delivered to your country or any other destination, by using our dedicated electronic shipping solution for imports. You will have one account number, one invoice in a single currency and a fixed price that means you know exactly what you will pay. DOMESTIC SERVICES If you want to ship documents or goods within your own country, we can offer our DHL Time Definite Domestic products with delivery time guarantees of 9:00, 12:00 or the end of the next possible business day.

DHL Service & Rate Guide 2017: Australia SERVICES 5 Export services Import services Domestic services Optional services Surcharges Customs services OPTIONAL SERVICES DHL Express offers a wide range of optional services from non-standard deliveries and billing options to climate neutral shipping. In this way, we give you the flexibility to choose the service that best fits your needs when using our express delivery services worldwide. Duties and Taxes Paid To make exporting your shipment even easier, DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be paid outside of the destination country. Dedicated Pickup If your business needs a dedicated vehicle to collect unusual shipments or a pickup outside normal business hours, we can arrange this for you. Shipment Preparation This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international business addresses. Weekend Delivery/Collection We offer Saturday delivery and collection services from and to key cities. To check availability, please contact our Customer Service team on 131406. Shipment Insurance We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Extended Liability If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. It provides coverage and compensation in the case of loss or damage. GoGreen Climate Neutral This service is for customers who need a reliable method to calculate their annual carbon emissions at a shipment level and subsequently offset these emissions through approved environmental programs. The whole process is verified annually by an independent body accredited by the United Nations. GoGreen Carbon Estimate This is a high-level calculation using averages based on lane and transportation mode. The report records the results over the last three months. There is no offsetting involved in this service. GoGreen Carbon Footprint This is a detailed calculation of the carbon footprint of shipments sent in a stated period. The report uses the same measurement principles as Climate Neutral but without the offsetting. For a full list of optional services, please visit your country website at dhl.com.au/express

DHL Service & Rate Guide 2017: Australia SERVICES 6 Export services Import services Domestic services Optional services Surcharges Customs services SURCHARGES In order to maintain a consistently high level of service, in specific circumstances DHL Express levies a surcharge for exceptional activities, ensuring that these surcharges are fair for all of our customers. Fuel Surcharge This variable surcharge is applied to the weight charge of each shipment and any transportation related surcharges. It is derived from publicly available fuel oil indices that are also shown on the DHL Express website at dhl.com.au. The charge is calibrated every month to the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to domestic and international shipments. Remote Area This surcharge applies when a shipment is collected from or delivered to a location that is distant or difficult to serve. The Remote Area surcharge applies to international and domestic shipments. Over Weight Piece* This fixed surcharge is applied to any piece, including a pallet, that exceeds the scale weight of 70kg. The Over Weight Piece surcharge applies to domestic and international shipments. Over Sized Piece* This fixed surcharge applies to any piece, including a pallet, with a single dimension in excess of 120cm. It does not apply to pieces where the scale weight exceeds 70kg, in which case the Over Weight Piece surcharge applies. The Over Sized Piece surcharge applies to domestic and international shipments. Non-Stackable Pallet This fixed surcharge is applied to any pallet within a shipment that is not stackable either on request by the shipper, or because of its shape, packaging or content. The Non-Stackable Pallet surcharge applies to domestic and international shipments. Dangerous Goods This surcharge is applied to any shipment that contains substances or commodities that are classified as hazardous. Dangerous Goods surcharges apply to domestic and international shipments. Lithium Batteries A surcharge may apply per shipment when the handling and transportation of shipments involves Lithium Ion or Lithium Metal batteries compliant with the appropriate IATA Packing Instructions 965 to 970, Section II. Customer processes must be approved by DHL prior to shipping Address Correction This fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address. The Address Correction surcharge applies to domestic and international shipments. Security Charges Additional surcharges may apply when shipping from or to a destination country where DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism (Elevated Risk), or when shipping to a destination country that is subject to trade restrictions imposed by the UN Security Council (Restricted Destination). *Shipment pieces, skids or pallets with an actual weight above 1000kg or that exceed 300cm in length, width or height require prior approval. We reserve the right to assess additional surcharges. For a full list of surcharges, please visit your country website at dhl.com.au/express

DHL Service & Rate Guide 2017: Australia SERVICES 7 Export services Import services Domestic services Optional services Surcharges Customs services CUSTOMS SERVICES DHL Express is the international specialist in shipping, with extensive knowledge and experience of dealing with customs topics worldwide. For your peace of mind, we provide a wide range of customs support for standard as well as non-routine customs-clearance processes. By making sure that clearance is a smooth and efficient process, we ensure your shipments arrive as quickly as possible, and leave you free to focus on your core business. With our online tool (tas.dhl.com) we provide essential customs information to help you prepare your shipments. limits set by destination Customs Authorities, or due to other regulatory requirements are excluded from routine clearance on a consolidated manifest and thus require clearance under an individual entry form. Bonded Storage Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork. These charges take effect three days after the shipment arrival date or the broker notification, whichever is later. Disbursement At the receiver s request, DHL credit or cash is used to fund the clearance, duty and tax charges relating to a shipment or piece, instead of the receiver using their own bond or credit line. The customs process is accelerated, with DHL making prompt payment of relevant charges while the receiver defers payment until an agreed date. Advance Payment This service covers any import of a non-document shipment for which DHL advances customs duties, taxes or regulatory charges for receivers with whom DHL has no contractual business relation e.g. private consumers. DHL assumes the risk of non-repayment by the receiver, for which a charge is applied based on the credit advanced, subject to a standard minimum. Broker Notification At the customer s request, the clearance paperwork is transferred to an independent broker to handle customs clearance. We resume the delivery to the final destination once the clearance is completed. DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment. Bonded Transit A bonded shipment occurs when DHL is requested to move non-document foreign-origin goods to a location other than the regular DHL gateway at destination. Bonded Transit is normally operated within a country or customs union, and is necessary prior to final clearance by the importer or designated broker. Bonded Transit applies to both export and import shipments whenever DHL is required to open, manage or report any form of transfer under bond using our own guarantee. Export Declaration Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight. Depending on origin country, shippers that submit a declaration online may avoid the local charge. Formal Clearance Applied in selected countries, when importing goods with an aggregated declaration value or weight exceeding the For a full list of customs services, please visit your country website at dhl.com.au/express

DHL Service & Rate Guide 2017: Australia 8 HOW TO SHIP WITH DHL EXPRESS Preparing your shipment Packaging your shipment Paying for your shipment PREPARING YOUR SHIPMENT Shipment weight If you are sending a large but lightweight shipment, where its volumetric weight exceeds its actual weight, the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA method. To calculate the volumetric weight of your shipment, simply multiply the length by height by width in centimetres, then divide the total sum by 5,000. Documentation required Waybill All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece. This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually numbered to allow you to track your shipment from collection through to delivery. Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to. Height Length Width Invoice A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used by customs authorities to assess if duties or taxes are payable. A commercial invoice is used when goods are part of a commercial transaction or intended for resale. A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).

DHL Service & Rate Guide 2017: Australia 9 HOW TO SHIP WITH DHL EXPRESS Preparing your shipment Packaging your shipment Paying for your shipment Your invoice will require the following details: Bank details 1 8 Reason for export These are the bank details that will be used for the This could be: For Sale; For Repair; After Repair; Gift; transaction between the seller and buyer. These details are Sample; Personal Use Not For Resale; Replacement; not required for non-commercial/proforma invoices. Intercompany Transfer; or Personal Effects. 2 Description Generic or broad descriptions are no longer permitted and are likely to cause delays. Descriptions should include the items, how many there are, what they are made of, and what they will be used for. For example, describing items as samples, parts or spares is not acceptable for customs classification, safety and security reasons. Exporter Tax ID/VAT No: Bank details 1 Importer (Bill to): Commercial Invoice Date: Waybill number: Invoice no: Exporter code: Receiver if different from Importer Tax ID/VAT No: 3 Commodity code This is the product identification code used by the exporting country to classify the goods to be exported. It assists clearance and avoids delays. Full description of goods Commodity code Item quantity Unit value [Currency] Shipment reference: Subtotal value [Currency] Net weight Country of manufacture/origin 2 3 4 4 Country of manufacture/origin This relates to the place of manufacture, not the country of export. If items are manufactured in more than one country, please list the origins. 5 Total declared value This is the total value of the transaction for customs purposes based on the Incoterm selected. The total declared value should include freight and insurance charges if the seller is responsible for these two elements. Freight: Insurance: Total declared value/currency: Total net 5 weight/ kg(s) Total Pieces Total gross weight/ kg(s) Type of export: 6 Incoterms: 7 Reason for export: 8 I/We hereby certify that the information contained in this invoice is true and correct and that the contents of the shipments are as stated above Position in company: Signature: Company stamp 6 Type of export The options are: (1) Permanent; (2) Temporary; and (3) Repair & Return. 7 Incoterms Insert the Incoterm that best describes the terms of the transaction. For example, DAP (Delivered At Place).

DHL Service & Rate Guide 2017: Australia 10 HOW TO SHIP WITH DHL EXPRESS Preparing your shipment Packaging your shipment Paying for your shipment PACKAGING YOUR SHIPMENT To ensure that your shipments travel safely and securely through the DHL Express global network, it is important that they are packaged and labeled correctly. Packaging guidelines If you are re-using envelopes or boxes, please ensure that old labels and markings are removed. Securely fix the waybill to the shipment. The waybill can be thought of as the shipment s airline ticket and it will delay delivery if it becomes separated from your shipment. The barcodes on the waybill are scanned at numerous points during your shipment s journey. Please ensure the barcode is flat and not covered by tape, shrinkwrap or strapping. Place the waybill on the top or side of your shipment and please ensure it does not overlap the corners or edges of boxes. Use adequate protective wrapping for fragile or delicate items and ensure they are packed as far away as possible from the corners of boxes. To prevent injury to our employees, please pay special attention to the packaging of sharp items. There should not be any possibility of the contents piercing the packaging. Any individual pieces over 70kg should be placed on a pallet. If you are sending a multi-piece shipment, it is not necessary to place the individual pieces on a pallet unless they exceed 70kg. For example, a shipment comprising four 25kg pieces does not have to be placed on a pallet. DHL packaging We offer a range of high-quality DHL-branded packaging items, suitable for shipping items of all shapes and sizes. The items available include: Flyer bags Cardboard document envelopes Boxes in a range of sizes Tubes Bottle boxes (charges may apply for inserts) For more information on the range of packaging available, please contact your DHL Account Manager or local Customer Service team. PAYING FOR YOUR SHIPMENT You can pay for DHL Express services either with cash, a credit card or by bank transfer. You can open an account with DHL Express to pay via bank transfer; and all account customers receive invoices on a pre-determined basis. For more details, please get in touch with a Customer Service Advisor at your local DHL Express office.

DHL Service & Rate Guide 2017: Australia 11 SHIPPING TOOLS SHIPPING SOLUTIONS Making shipping easier DHL Express offers a choice of electronic tools to suit even the most demanding requirements. We invest continually in market-leading technologies to make it easier for you to send your shipments around the world. As a result, you have more time to focus on your business. Our electronic solutions cover online and offline options, as well as integrated solutions. In addition, we provide industry-specific solutions tailored for the Life Sciences and Technology sectors. More information about our general capabilities is provided on this page. dhl.com Our website provides a comprehensive guide to DHL Express shipping services, as well as transport news, service updates and contact details. To make doing business with us even easier, the site features interactive tools that include online booking, tracking and a volumetric weight calculator. MyDHL MyDHL gives you access to all DHL s online capabilities. It allows you to prepare your shipments, arrange collections, store address details and use proactive tracking services. You can register online at mydhl.com and benefit from online billing solutions, ereturn and a lot more all via a single portal, giving you access to one or more accounts. Easyship This is an offline advanced shipment management tool for any organization with large shipping volumes or regular scheduled deliveries. DHL Easyship can handle the needs of multinational supply chains or any business with a central shipping function. It is a Windows-based system, which is easy to use yet very powerful enabling you to handle everything from regular mailshots to multi-stage shipping processes. Customer shipping integration Using EDI and XML Services enables you to incorporate DHL s online shipping capabilities into your own website, warehouse or customer service application. This provides global shipment tracking while making it faster and easier to access information about transit times, rates and courier bookings. Specific solutions DHL offers additional capabilities for businesses requiring more specialized solutions for example, its Medical Express and Collect & Return services. For more information, please contact your DHL Account Manager or local Customer Service team.

DHL Service & Rate Guide 2017: Australia 12 ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services PRICING YOUR SHIPMENT 1. Decide which service best suits your needs (see page 3 for international services and page 4 for domestic services) 2. Weigh your shipment (see page 8 and dhl.com/ volumetricweight) 3. Determine the rating zone of the origin or destination (see pages 14 and 15) 4. Find the rate using the rating zone and weight of your shipment (see page 16 for exports and page 19 for imports) OPTIONAL SERVICES Optional services View explanation How we charge Additional charge Duties and Taxes Paid Per shipment $30 Dedicated Pickup Per shipment $50 Shipment Preparation Per shipment $30 Weekend Collection Weekend Delivery By shipment weight By shipment weight $5 per kg $50 minimum per shipment $5 per kg $50 minimum per shipment Shipment Insurance By shipment value $25, or 2.5% of stated shipment value if higher Extended Liability Per shipment $6 Change of Billing Per shipment $15 GoGreen Climate Neutral By shipment weight GoGreen Carbon Estimate Per report $150 GoGreen Carbon Footprint Per annum $725 $0.12 per kg $0.02 domestic $0.12 minimum per shipment For a full list of optional services, please visit your country website at dhl.com.au

DHL Service & Rate Guide 2017: Australia 13 ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services SURCHARGES Surcharges View explanation How we charge Additional charge Fuel Surcharge Per shipment Variable Remote Area Additional Handling Dangerous Goods Lithium Batteries By shipment weight $0.60 per kg $30 minimum per shipment Over Weight Piece Per piece $58 International $29 Domestic Over Sized Piece Per piece $58 International $29 Domestic Non-Stackable Pallet Per piece $116 International $59 Domestic Full Dangerous Goods Per shipment $249 Excepted Quantities Per shipment $7 Limited Quantities Per shipment Not accepted Dry Ice (UN1845) Per shipment $15 Lithium Batteries Section II (PI965) Per shipment $120 Lithium Batteries Section II (966, 969) Per shipment $7 Lithium Batteries Section I Per shipment $249 Address Correction Per shipment $15 International $7 Domestic Security Charges Elevated Risk Per shipment $30 Restricted Destination Per shipment $40 CUSTOMS SERVICES Customs services View explanation How we charge Additional charge Formal Entry Per shipment $83 (for goods valued up to $10,000) >$10,000 $185 Disbursement Per shipment $20, or 3% of the credit advanced if higher Advance Payment Per shipment $20, or 3% of the credit advanced if higher Broker Notification Per shipment $15 Bonded Storage Per shipment and per kg per day $0.17/Kg per day, minimum charge $2.00 Export Declaration Per shipment $10 For a full list of surcharges/customs services, please visit your country website at dhl.com.au

DHL Service & Rate Guide 2017: Australia 14 ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services SERVICE CAPABILITY AND RATING ZONES Country Zone DHL Express 9:00 DHL Express 12:00 DHL Express Worldwide Imports Afghanistan 9 P P Albania 9 P P P P Algeria 9 P P P P American Samoa 6 P doc P P Andorra 8 P doc P P Angola 9 doc P P P Anguilla 9 P P Antigua 9 P P Argentina 8 P P P P Armenia 9 P P Aruba 9 P P Austria 7 P P P P Azerbaijan 9 P P Bahamas 9 P doc P P Bahrain 8 P P P P Bangladesh 4 P P P P Barbados 9 P doc P P Belarus 9 P P Belgium 7 P P P P Belize 8 doc P P Benin 9 doc P P Bermuda 9 doc P P P Bhutan 9 P P P P Bolivia 8 doc P P P Bonaire 9 doc P P Bosnia and Herzegovina 9 P P P P Botswana 9 doc doc P P Brazil 8 P P P P Brunei 4 P P P Bulgaria 7 P P P P Burkina Faso 9 P P Burundi 9 P P Cambodia 4 P P P P Cameroon 9 P P P P Canada 5 P P P P Canary Island, The 9 P P Cape Verde 9 P P Cayman Island 9 P doc P P Central African Republic 9 P P P Chad 9 P P Chile 8 P P P P China, People's Republic 2 P P P P Colombia 8 P P P P Comoros 9 P P Congo 9 P P P Congo, Democrat Rep. of 9 P P Cook Islands 6 P P Costa Rica 8 doc P P Cote d'ivorie 9 doc P P Croatia 7 P P P P Cuba 8 P P Curacao 9 doc P P Cyprus 7 P P Czech Republic, The 7 P P P P Denmark 7 P P P P Djibouti 9 P P Dominica 9 doc P P Dominican Republic 9 doc doc P P Country Zone DHL Express 9:00 DHL Express 12:00 DHL Express Worldwide Imports Ecuador 8 P P P P Egypt 9 P P P P El Salvador 8 P P P P Eritrea 9 P P Estonia 7 P P P P Ethiopia 9 P P Falkland Islands 9 P P Faroe Islands 9 P P Fiji 3 P P Finland 7 P P P P France 7 P P P P French Guyana 9 doc P P Gabon 9 P P P P Gambia 9 P P Georgia 9 P P Germany 7 P P P P Ghana 9 P P P P Gibraltar 8 P P P P Greece 7 P P P P Greenland 9 P P Grenada 9 doc P P Guadeloupe 9 doc P P Guam 9 P P P Guatemala 8 P P P P Guernsey 7 P P P P Guinea Republic 9 P doc P P Guinea-Bissau 9 P P Guinea-Equatorial 9 P P Guyana (British) 9 P P Haiti 9 P P P P Honduras 8 doc P P P Hong Kong 3 P P P P Hungary 7 P P P P Iceland 9 P P India 3 doc P P P Indonesia 3 P P P P Iran, Islamic Rep. of 9 P P P P Iraq 9 P P Ireland, Rep. of 7 P P P P Israel 9 P P P P Italy 7 P P P P Jamaica 9 P P P P Japan 3 P P P P Jersey 7 P P P P Jordan 9 P P P P Kazakhstan 9 P P P P Kenya 9 P P P P Kiribati 6 P P Korea, D.P.R of (North) 3 P P Korea, Rep. of (South) 9 P P P P Kosovo 9 P P P P Kuwait 8 P P P P Kyrgyzstan 9 P P Lao P.D.R 3 P P P P Latvia 7 P P P P Lebanon 9 P P P P Lesotho 9 doc P P P Liberia 9 P P doc = document contents only P = document and non-document contents For transit times and the availability of DHL Express 9:00 and DHL Express 12:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

DHL Service & Rate Guide 2017: Australia 15 ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services SERVICE CAPABILITY AND RATING ZONES Country Zone DHL Express 9:00 DHL Express 12:00 DHL Express Worldwide Imports Libya 9 P P Liechtenstein 7 P P P P Lithuania 7 P P P P Luxembourg 7 P P P P Macau 3 doc P P Macedonia, Rep of 9 P P P P Madagascar 9 P P P P Malawi 9 P P Malaysia 3 P P P P Maldives 9 P P Mali 9 P P P Malta 7 doc doc P P Marshall Islands 6 P P Martinique 9 doc P P Mauritania 9 P P P Mauritius 9 P P P P Mayotte 9 P P Mexico 5 P P P P Micronesia, Fed. States of 9 P P Moldova, Rep. of 9 P P Monaco 7 P P P P Mongolia 9 P P Montenegro, Rep. of 9 P P P P Montserrat 9 P P Morocco 9 P P P P Mozambique 9 doc doc P P Myanmar 4 P P P P Namibia 9 doc doc P P Nauru, Rep. of 6 P P Nepal 4 P P P Netherlands, The 7 P P P P Nevis 9 doc doc P P New Caledonia 6 P P New Zealand 1 P P P P Nicaragua 8 P P P P Niger 9 P P Nigeria 9 P P P Niue 6 P P Northern Mariana Islands 9 P P Norway 7 P P P P Oman 8 P P P P Pakistan 4 P P P P Palau 9 P P Panama 8 P P P P Papua New Guinea 3 P P Paraguay 8 P P P P Peru 8 P P P P Philippines, The 3 P P P P Poland 7 P P P P Portugal 7 P P P P Puerto Rico 9 P P P P Qatar 8 P P P P Reunion, Island of 9 P P P Romania 7 P P P P Russian Federation The 9 P P P P Rwanda 9 P P Samoa 6 P P San Marino 9 P P P P Country Zone DHL Express 9:00 DHL Express 12:00 DHL Express Worldwide Imports Sao Tome & Principe 9 P P Saudi Arabia 8 P P P P Senegal 9 doc P P P Serbia, Rep. of 7 P P P P Seychelles 9 P P Sierra Leone 9 P P P Singapore 3 P P P P Slovakia 7 P P P P Slovenia 7 P P P P Solomon Islands 6 P P Somalia 9 P P Somaliland, Rep. of (North Somalia) 9 P P South Africa 8 P P P P South Sudan 9 P P Spain 7 P P P P Sri Lanka 4 P P P P St. Barthelemy 9 doc doc P P St. Eustatius 9 P P St. Helena 9 P P St. Kitts 9 doc doc P P St. Lucia 9 doc doc P P St. Maarten 9 P P St. Vincent 9 doc doc P P Sudan 9 doc P P Suriname 9 P P Swaziland 9 P P P P Sweden 7 P P P P Switzerland 7 P P P P Syria 9 P P Tahiti 6 P P P Taiwan 3 P P P P Tajikistan 9 P P Tanzania 9 doc doc P P Thailand 3 P P P P Timor-Leste 9 doc P P Togo 9 P P Tonga 6 P P Trinidad and Tobago 9 P P P P Tunisia 9 P P P Turkey 8 P P P P Turks and Caicos Islands 9 doc doc P P Tuvalu 6 P P Uganda 9 doc doc P P Ukraine 9 P P P P United Arab Emirates 8 P P P P United Kingdom 7 P P P P United States of America 5 P P P Uruguay 8 P P P P Uzbekistan 9 P P Vanuatu 6 P P Vatican City 7 P P P Venezuela 8 P P P P Vietnam 3 P P P P Virgin Islands (British) 9 doc doc P P Virgin Islands (US) 9 P P Yemen, Rep. of 9 P P P P Zambia 9 doc P P P Zimbabwe 9 doc P P P doc = document contents only P = document and non-document contents For transit times and the availability of DHL Express 9:00 and DHL Express 12:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

DHL Service & Rate Guide 2017: Australia 16 ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Export rates by zone and product DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Documents only up to 2kg 0.5 51.93 67.77 71.91 79.67 71.70 92.26 79.62 98.61 156.35 1.0 69.29 99.61 99.71 107.05 91.86 123.94 103.69 124.42 188.08 1.5 79.62 117.18 117.54 127.35 112.22 155.62 133.73 152.38 219.81 2.0 89.95 134.75 135.37 147.65 132.58 187.30 163.77 180.34 251.54 Documents from 2.5kg and non-documents from 0.5kg 0.5 74.27 94.41 95.35 111.04 92.97 128.55 100.13 116.12 178.12 1.0 92.84 119.48 120.53 131.13 113.18 160.23 122.37 143.76 222.23 1.5 107.32 142.83 143.82 158.14 133.39 191.91 144.61 171.40 262.77 2.0 121.80 166.18 167.11 185.15 153.60 223.59 166.85 199.04 303.31 2.5 138.79 187.87 192.09 219.61 176.84 261.62 191.82 232.19 349.99 3.0 148.62 199.18 202.57 237.34 194.08 280.17 211.33 253.15 380.63 3.5 158.45 210.49 213.05 255.07 211.32 298.72 230.84 274.11 411.27 4.0 168.28 221.80 223.53 272.80 228.56 317.27 250.35 295.07 441.91 4.5 178.11 233.11 234.01 290.53 245.80 335.82 269.86 316.03 472.55 5.0 187.94 244.42 244.49 308.26 263.04 354.37 289.37 336.99 503.19 5.5 192.24 251.86 252.46 318.54 272.19 364.55 297.24 347.43 520.60 6.0 196.54 259.30 260.43 328.82 281.34 374.73 305.11 357.87 538.01 6.5 200.84 266.74 268.40 339.10 290.49 384.91 312.98 368.31 555.42 7.0 205.14 274.18 276.37 349.38 299.64 395.09 320.85 378.75 572.83 7.5 209.44 281.62 284.34 359.66 308.79 405.27 328.72 389.19 590.24 8.0 213.74 289.06 292.31 369.94 317.94 415.45 336.59 399.63 607.65 8.5 218.04 296.50 300.28 380.22 327.09 425.63 344.46 410.07 625.06 9.0 222.34 303.94 308.25 390.50 336.24 435.81 352.33 420.51 642.47 9.5 226.64 311.38 316.22 400.78 345.39 445.99 360.20 430.95 659.88 10.0 230.94 318.82 324.19 411.06 354.54 456.17 368.07 441.39 677.29 10.5 233.25 323.96 327.97 412.95 358.01 457.43 373.73 451.46 685.05 11.0 235.56 329.10 331.75 414.84 361.48 458.69 379.39 461.53 692.81 Weights are rounded up to the nearest 0.5kg and all shipments are billed in increments of 0.5kgs Add $25 to the above prices for DHL Express 9:00 and $12.50 for DHL Express 12:00. Terms and conditions apply see dhl.com.au for details. Rates are in Australian Dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.

DHL Service & Rate Guide 2017: Australia 17 ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Export rates by zone and product DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 11.5 237.87 334.24 335.53 416.73 364.95 459.95 385.05 471.60 700.57 12.0 240.18 339.38 339.31 418.62 368.42 461.21 390.71 481.67 708.33 12.5 242.49 344.52 343.09 420.51 371.89 462.47 396.37 491.74 716.09 13.0 244.80 349.66 346.87 422.40 375.36 463.73 402.03 501.81 723.85 13.5 247.11 354.80 350.65 424.29 378.83 464.99 407.69 511.88 731.61 14.0 249.42 359.94 354.43 426.18 382.30 466.25 413.35 521.95 739.37 14.5 251.73 365.08 358.21 428.07 385.77 467.51 419.01 532.02 747.13 15.0 254.04 370.22 361.99 429.96 389.24 468.77 424.67 542.09 754.89 15.5 256.35 375.36 365.77 431.85 392.71 470.03 430.33 552.16 762.65 16.0 258.66 380.50 369.55 433.74 396.18 471.29 435.99 562.23 770.41 16.5 260.97 385.64 373.33 435.63 399.65 472.55 441.65 572.30 778.17 17.0 263.28 390.78 377.11 437.52 403.12 473.81 447.31 582.37 785.93 17.5 265.59 395.92 380.89 439.41 406.59 475.07 452.97 592.44 793.69 18.0 267.90 401.06 384.67 441.30 410.06 476.33 458.63 602.51 801.45 18.5 270.21 406.20 388.45 443.19 413.53 477.59 464.29 612.58 809.21 19.0 272.52 411.34 392.23 445.08 417.00 478.85 469.95 622.65 816.97 19.5 274.83 416.48 396.01 446.97 420.47 480.11 475.61 632.72 824.73 20.0 277.14 421.62 399.79 448.86 423.94 481.37 481.27 642.79 832.49 20.5 283.43 434.00 404.41 460.40 435.50 492.07 491.30 652.86 856.62 21.0 289.72 446.38 409.03 471.94 447.06 502.77 501.33 662.93 880.75 21.5 296.01 458.76 413.65 483.48 458.62 513.47 511.36 673.00 904.88 22.0 302.30 471.14 418.27 495.02 470.18 524.17 521.39 683.07 929.01 22.5 308.59 483.52 422.89 506.56 481.74 534.87 531.42 693.14 953.14 23.0 314.88 495.90 427.51 518.10 493.30 545.57 541.45 703.21 977.27 23.5 321.17 508.28 432.13 529.64 504.86 556.27 551.48 713.28 1,001.40 24.0 327.46 520.66 436.75 541.18 516.42 566.97 561.51 723.35 1,025.53 24.5 333.75 533.04 441.37 552.72 527.98 577.67 571.54 733.42 1,049.66 25.0 340.04 545.42 445.99 564.26 539.54 588.37 581.57 743.49 1,073.79 Weights are rounded up to the nearest 0.5kg and all shipments are billed in increments of 0.5kgs Add $25 to the above prices for DHL Express 9:00 and $12.50 for DHL Express 12:00. Terms and conditions apply see dhl.com.au for details. Rates are in Australian Dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.

DHL Service & Rate Guide 2017: Australia 18 ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Export rates by zone and product DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 25.5 346.33 557.80 450.61 575.80 551.10 599.07 591.60 753.56 1,097.92 26.0 352.62 570.18 455.23 587.34 562.66 609.77 601.63 763.63 1,122.05 26.5 358.91 582.56 459.85 598.88 574.22 620.47 611.66 773.70 1,146.18 27.0 365.20 594.94 464.47 610.42 585.78 631.17 621.69 783.77 1,170.31 27.5 371.49 607.32 469.09 621.96 597.34 641.87 631.72 793.84 1,194.44 28.0 377.78 619.70 473.71 633.50 608.90 652.57 641.75 803.91 1,218.57 28.5 384.07 632.08 478.33 645.04 620.46 663.27 651.78 813.98 1,242.70 29.0 390.36 644.46 482.95 656.58 632.02 673.97 661.81 824.05 1,266.83 29.5 396.65 656.84 487.57 668.12 643.58 684.67 671.84 834.12 1,290.96 30.0 402.94 669.22 492.19 679.66 655.14 695.37 681.87 844.19 1,315.09 Multiplier Rate Per kg 30.5-70.0 13.42 22.02 17.10 22.34 20.94 27.06 22.76 27.70 43.64 70.5-300.0 11.96 19.40 15.84 19.94 18.74 26.98 20.56 26.22 39.86 over 300.0* 11.96 19.40 15.84 19.94 18.74 26.98 20.56 26.22 39.86 *Any individual pieces or shipments above 1,000kg or with odd dimensions (length > 300cm, width > 120cm or height > 160cm) require pre-approval from DHL and may be charged at alternative rates. Please contact your DHL Account Manager for details. Weights are rounded up to the nearest 0.5kg and all shipments are billed in increments of 0.5kgs Add $25 to the above prices for DHL Express 9:00 and $12.50 for DHL Express 12:00. Terms and conditions apply see dhl.com.au for details. Rates are in Australian Dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.

DHL Service & Rate Guide 2017: Australia 19 ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Import rates by zone and product DHL EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Documents only up to 2kg 0.5 64.91 84.71 89.89 99.59 89.63 115.33 99.53 123.26 195.44 1.0 86.61 124.51 124.64 133.82 114.83 154.93 129.62 155.52 235.10 1.5 99.52 146.47 146.93 159.20 140.28 194.53 167.17 190.47 274.76 2.0 112.43 168.43 169.22 184.58 165.73 234.13 204.72 225.42 314.42 Documents from 2.5kg and non-documents from 0.5kg 0.5 92.84 118.01 119.19 138.80 116.21 160.69 125.16 145.15 222.65 1.0 116.05 149.35 150.67 163.91 141.47 200.29 152.96 179.70 277.79 1.5 134.15 178.54 179.78 197.67 166.73 239.89 180.76 214.25 328.47 2.0 152.25 207.73 208.89 231.43 191.99 279.49 208.56 248.80 379.15 2.5 173.49 234.84 240.12 274.51 221.04 327.03 239.77 290.24 437.50 3.0 185.78 248.98 253.22 296.67 242.59 350.22 264.16 316.44 475.80 3.5 198.07 263.12 266.32 318.83 264.14 373.41 288.55 342.64 514.10 4.0 210.36 277.26 279.42 340.99 285.69 396.60 312.94 368.84 552.40 4.5 222.65 291.40 292.52 363.15 307.24 419.79 337.33 395.04 590.70 5.0 234.94 305.54 305.62 385.31 328.79 442.98 361.72 421.24 629.00 5.5 240.32 314.84 315.58 398.16 340.23 455.71 371.56 434.29 650.76 6.0 245.70 324.14 325.54 411.01 351.67 468.44 381.40 447.34 672.52 6.5 251.08 333.44 335.50 423.86 363.11 481.17 391.24 460.39 694.28 7.0 256.46 342.74 345.46 436.71 374.55 493.90 401.08 473.44 716.04 7.5 261.84 352.04 355.42 449.56 385.99 506.63 410.92 486.49 737.80 8.0 267.22 361.34 365.38 462.41 397.43 519.36 420.76 499.54 759.56 8.5 272.60 370.64 375.34 475.26 408.87 532.09 430.60 512.59 781.32 9.0 277.98 379.94 385.30 488.11 420.31 544.82 440.44 525.64 803.08 9.5 283.36 389.24 395.26 500.96 431.75 557.55 450.28 538.69 824.84 10.0 288.74 398.54 405.22 513.81 443.19 570.28 460.12 551.74 846.60 10.5 291.63 404.97 409.95 516.17 447.53 571.86 467.20 564.33 856.30 11.0 294.52 411.40 414.68 518.53 451.87 573.44 474.28 576.92 866.00 Weights are rounded up to the nearest 0.5kg and all shipments are billed in increments of 0.5kgs Add $25 to the above prices for DHL Express 9:00 and $12.50 for DHL Express 12:00. Terms and conditions apply see dhl.com.au for details. Rates are in Australian Dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.

DHL Service & Rate Guide 2017: Australia 20 ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Import rates by zone and product DHL EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 11.5 297.41 417.83 419.41 520.89 456.21 575.02 481.36 589.51 875.70 12.0 300.30 424.26 424.14 523.25 460.55 576.60 488.44 602.10 885.40 12.5 303.19 430.69 428.87 525.61 464.89 578.18 495.52 614.69 895.10 13.0 306.08 437.12 433.60 527.97 469.23 579.76 502.60 627.28 904.80 13.5 308.97 443.55 438.33 530.33 473.57 581.34 509.68 639.87 914.50 14.0 311.86 449.98 443.06 532.69 477.91 582.92 516.76 652.46 924.20 14.5 314.75 456.41 447.79 535.05 482.25 584.50 523.84 665.05 933.90 15.0 317.64 462.84 452.52 537.41 486.59 586.08 530.92 677.64 943.60 15.5 320.53 469.27 457.25 539.77 490.93 587.66 538.00 690.23 953.30 16.0 323.42 475.70 461.98 542.13 495.27 589.24 545.08 702.82 963.00 16.5 326.31 482.13 466.71 544.49 499.61 590.82 552.16 715.41 972.70 17.0 329.20 488.56 471.44 546.85 503.95 592.40 559.24 728.00 982.40 17.5 332.09 494.99 476.17 549.21 508.29 593.98 566.32 740.59 992.10 18.0 334.98 501.42 480.90 551.57 512.63 595.56 573.40 753.18 1,001.80 18.5 337.87 507.85 485.63 553.93 516.97 597.14 580.48 765.77 1,011.50 19.0 340.76 514.28 490.36 556.29 521.31 598.72 587.56 778.36 1,021.20 19.5 343.65 520.71 495.09 558.65 525.65 600.30 594.64 790.95 1,030.90 20.0 346.54 527.14 499.82 561.01 529.99 601.88 601.72 803.54 1,040.60 20.5 354.40 542.62 505.60 575.44 544.44 615.26 614.26 816.13 1,070.76 21.0 362.26 558.10 511.38 589.87 558.89 628.64 626.80 828.72 1,100.92 21.5 370.12 573.58 517.16 604.30 573.34 642.02 639.34 841.31 1,131.08 22.0 377.98 589.06 522.94 618.73 587.79 655.40 651.88 853.90 1,161.24 22.5 385.84 604.54 528.72 633.16 602.24 668.78 664.42 866.49 1,191.40 23.0 393.70 620.02 534.50 647.59 616.69 682.16 676.96 879.08 1,221.56 23.5 401.56 635.50 540.28 662.02 631.14 695.54 689.50 891.67 1,251.72 24.0 409.42 650.98 546.06 676.45 645.59 708.92 702.04 904.26 1,281.88 24.5 417.28 666.46 551.84 690.88 660.04 722.30 714.58 916.85 1,312.04 25.0 425.14 681.94 557.62 705.31 674.49 735.68 727.12 929.44 1,342.20 Weights are rounded up to the nearest 0.5kg and all shipments are billed in increments of 0.5kgs Add $25 to the above prices for DHL Express 9:00 and $12.50 for DHL Express 12:00. Terms and conditions apply see dhl.com.au for details. Rates are in Australian Dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.

DHL Service & Rate Guide 2017: Australia 21 ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Import rates by zone and product DHL EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 25.5 433.00 697.42 563.40 719.74 688.94 749.06 739.66 942.03 1,372.36 26.0 440.86 712.90 569.18 734.17 703.39 762.44 752.20 954.62 1,402.52 26.5 448.72 728.38 574.96 748.60 717.84 775.82 764.74 967.21 1,432.68 27.0 456.58 743.86 580.74 763.03 732.29 789.20 777.28 979.80 1,462.84 27.5 464.44 759.34 586.52 777.46 746.74 802.58 789.82 992.39 1,493.00 28.0 472.30 774.82 592.30 791.89 761.19 815.96 802.36 1,004.98 1,523.16 28.5 480.16 790.30 598.08 806.32 775.64 829.34 814.90 1,017.57 1,553.32 29.0 488.02 805.78 603.86 820.75 790.09 842.72 827.44 1,030.16 1,583.48 29.5 495.88 821.26 609.64 835.18 804.54 856.10 839.98 1,042.75 1,613.64 30.0 503.74 836.74 615.42 849.61 818.99 869.48 852.52 1,055.34 1,643.80 Multiplier Rate Per kg 30.5-70.0 19.46 31.92 24.80 32.40 30.36 39.24 33.00 40.16 63.28 70.5-300.0 17.34 28.14 22.96 28.92 27.18 39.12 29.82 38.02 57.80 over 300.0 17.34 28.14 22.96 28.92 27.18 39.12 29.82 38.02 57.80 *Any individual pieces or shipments above 1,000kg or with odd dimensions (length > 300cm, width > 120cm or height > 160cm) require pre-approval from DHL and may be charged at alternative rates. Please contact your DHL Account Manager for details. Weights are rounded up to the nearest 0.5kg and all shipments are billed in increments of 0.5kgs Add $25 to the above prices for DHL Express 9:00 and $12.50 for DHL Express 12:00. Terms and conditions apply see dhl.com.au for details. Rates are in Australian Dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.

Country Head Office address Sydney Airport Centre Level 5, 15-17 Bourke Road Mascot NSW 2020 For contact details of the DHL Express office nearest to you, please visit our website at dhl.com.au Valid: 1st January 2017