Cost Effectiveness Page 1 100784 Inventory carrying cost as a percentage of average inventory value 103506 Total cost to perform the logistics process logistics" per $1,000 103509 Total cost to perform the logistics process logistics" per function FTE 103511 Total cost to perform the logistics process logistics" per sales order shipped 103774 Total cost to perform the process "operate outbound transportation" per $1,000 103784 Total cost to perform the process "operate warehousing" per $1,000 103822 Total cost to perform the process "plan and manage inbound material flow" per $1,000 191.0250f /(191.0040 *.001) a 10339 104111 Total logistics cost as a percentage of sales 191.0220 a 10219 100433 Cost of goods sold as a percentage of 100742 Freight cost to perform the process "operate outbound transportation" per $1,000 101505 Other cost to perform the process "operate outbound transportation" per $1,000 101507 Other cost to perform the process "operate warehousing" per $1,000 101510 Other cost to perform the process "plan and manage inbound material flow" per $1,000 191.0390 a 10005 191.0210 /(191.0040 *.001) a 10219 191.0210 /(191.0240d + 191.0240c + 191.0240b + 191.0240a) a 10219 191.0210 /191.0420 a 10219 191.0270g /(191.0040 *.001) a 10341 191.0260f /(191.0040 *.001) a 10340 (191.0060 /191.0040) * 100 10005 191.0270f /(191.0040 *.001) 10341 191.0270d /(191.0040 *.001) 10341 191.0260d /(191.0040 *.001) 10340 191.0250d /(191.0040 *.001) 10339 101569 Outsourced cost to perform the process 191.0270e /(191.0040 *.001) 10341 "operate outbound transportation" per $1,000 101571 Outsourced cost to perform the process "operate warehousing" per $1,000 101578 Outsourced cost to perform the process "plan $1,000 191.0260e /(191.0040 *.001) 10340 191.0250e /(191.0040 *.001) 10339
Cost Effectiveness 101708 Overhead cost to perform the process 191.0270c /(191.0040 *.001) 10341 "operate outbound transportation" per $1,000 101710 Overhead cost to perform the process "operate warehousing" per $1,000 101713 Overhead cost to perform the process "plan $1,000 102972 Personnel cost to perform the process 191.0270a /(191.0040 *.001) 10341 "operate outbound transportation" per $1,000 102975 Personnel cost to perform the process "operate warehousing" per $1,000 102994 Personnel cost to perform the process "plan $1,000 103083 Premium freight charges as a percentage of total freight charges 103317 Systems cost to perform the process "operate outbound transportation" per $100,000 103319 Systems cost to perform the process "operate warehousing" per $100,000 103333 Systems cost to perform the process "plan $100,000 103505 Total cost to perform the logistics process logistics" as a percentage of cost of goods sold 103770 Total cost to perform the process "operate outbound transportation" as a percentage of cost of goods sold 103771 Total cost to perform the process "operate outbound transportation" per process FTE 103778 Total cost to perform the process "operate outbound transportation" per sales order 103780 Total cost to perform the process "operate warehousing" as a percentage of cost of goods sold 191.0260c /(191.0040 *.001) 10340 191.0250c /(191.0040 *.001) 10339 191.0260a /(191.0040 *.001) 10340 191.0250a /(191.0040 *.001) 10339 191.0580 10341 191.0270b /(191.0040 *.00001) 10341 191.0260b /(191.0040 *.00001) 10340 191.0250b /(191.0040 *.00001) 10339 (191.0210 / 191.0060) * 100 10219 (191.0270g /191.0060) * 100 10341 191.0270g /191.0240d 10341 191.0270g /191.0420 10341 (191.0260f /191.0060) * 100 10340 Page 2
Cost Effectiveness Process Efficiency 103781 Total cost to perform the process "operate warehousing" per process FTE 103788 Total cost to perform the process "operate warehousing" per sales order 103819 Total cost to perform the process "plan and manage inbound material flow" per process FTE 100781 Inventory accuracy 191.0400 a 10340 101221 Number of FTEs that perform the logistics process group "manage logistics and warehousing" excluding "manage returns; manage reverse logistics" per $1 billion 101224 Number of FTEs that perform the process "define logistics strategy" per $1 billion 101227 Number of FTEs that perform the process "operate outbound transportation" per $1 billion 101231 Number of FTEs that perform the process "operate warehousing" per $1 billion 101235 Number of FTEs that perform the process "plan $1 billion 101741 Perfect order performance 191.0470 a 10005 100004 Accurate documentation rate 191.0520 10341 100011 Actual position storage utilization 191.0410 10340 100076 Raw material inventory turns 191.0380c 10005 100207 Average monthly national forecast error measured by the mean absolute percentage error (MAPE) 100210 Average monthly product family forecast error measured by the mean absolute percentage error (MAPE) 191.0260f /191.0240c 10340 191.0260f /191.0420 10340 191.0250f /191.0240b 10339 (191.0240d + 191.0240c + 191.0240b + 191.0240a) / (191.0040 *.000000001) a 10219 191.0240a /(191.0040 *.000000001) a 10338 191.0240d /(191.0040 *.000000001) a 10341 191.0240c /(191.0040 *.000000001) a 10340 191.0240b /(191.0040 *.000000001) a 10339 101445 Order fill rate 191.0480 a 10340 191.0300a 10005 191.0300c 10005 Page 3
Process Efficiency 100215 Average monthly shipping location forecast error measured by the mean absolute percentage error (MAPE) 100422 Cost of damaged product as a percentage of sales 100648 "Define logistics strategy" FTEs as a percentage of logistics FTEs 100706 Expedited costs as a percentage of total logistics process group "manage logistics and warehousing" excluding "manage returns; manage reverse logistics" costs 100719 Finished goods inventory turns 191.0380b 10005 100792 Inventory value per $1,000 total 191.0370 /(191.0040 *.001) 10340 101437 "Operate outbound transportation" FTEs as a percentage of logistics FTEs 101439 "Operate warehousing" FTEs as a percentage of logistics FTEs 102082 Percentage of full-load trailer/container capacity utilized per shipment 102266 Percentage of logistics costs associated with the physical transportation, storage, or handling of returned product 102597 Percentage of sales orders shipped as part of full-load shipments 102645 Percentage of supplier orders delivered on time 102832 Perfect condition rate 191.0510 10341 103075 "Plan and manage inbound material flow" FTEs as a percentage of FTEs 191.0300b 10005 191.0230 10219 (191.0240a /(191.0240a + 191.0240b + 191.0570 10219 (191.0240d /(191.0240a + 191.0240b + (191.0240c /(191.0240a + 191.0240b + (191.0240b /(191.0240a + 191.0240b + 10338 10341 10340 191.0550 10341 191.0350 10342 102362 Percentage of orders expedited 191.0560 10219 102573 Percentage of sales orders delivered on time 191.0500 10341 191.0540 10341 191.0310 10219 102828 Percentage of returned product (by value) flowing through the same logistics network as primary products (as opposed to an independent returns channel) 191.0360 10342 10339 103482 Total inventory turns 191.0380a 10005 104172 Unit fill rate 191.0490 10340 Page 4
Process Efficiency Cycle Time Staff Productivity 104195 Value of sales order line items not fulfilled due to production capacity or stockouts as a percentage of 104208 Value of returned products as a percentage of sales 100178 Days sales outstanding 191.0080 a 10744 100395 Cash-to-cash cycle time in days 191.0070 a 10005 100496 Customer order cycle time in days 191.0430 a 10005 100677 Dock-to-stock cycle time for supplier deliveries in hours 100509 Time to receive and prepare an order for selection in hours 100888 Number of sales orders filled per "operate warehousing" FTE 191.0320 a 10340 103072 Pick-to-ship cycle time in hours 191.0450 a 10340 103155 Return processing cycle time in days 191.0330 a 10342 100520 Customer shipment to delivery cycle time in days 191.0530 10185 191.0340 10342 191.0440 10219 191.0460 / 24 10341 191.0420 /191.0240c a 10340 Page 5
About APQC's Open Standards Benchmarking APQC is the steward of the open standard benchmarking content. Content is developed and reviewed by various subject matter experts. Participation in APQC's Open Standards Benchmarking is complimentary for APQC Enterprise Members. APQC Functional Members can benchmark in their functional membership at no cost. By participating, you will receive a detailed table comparing your responses with those of your peers. In essence, you ll get a row-by-row comparison of your responses versus those of your peers. The data tables will feature your answers as well as indicate the high, median and low performance ranges. Past participants have used open standards benchmarking research reports to set baselines for process improvement projects, to build a business case for new initiatives, to prioritize high-impact opportunities, and even to validate success or return on investment from efforts. For more information, call +1-713-681-4020 or visit www.apqc.org/osb. Page 6