End-to-end Service Orchestration across Multiple Network Domains DIVESH GUPTA VP, Technology & Sales Operations, PCCW Global
Agenda PCCW Global - Introduction Orchestration across multiple providers on a hybrid infrastructure APIs and data models for end-to-end service management Extending end-to-end management across multi-domain Conclusion
PCCW Global Introduction
PCCW Global by the Numbers 542,000 Kilometres of cable capacity globally 5+ billion minutes of voice traffic annually TOP 10 50+ Presences in IP Transit services globally Network presence in over 3,000 cities and 150 countries 16.2Tb/s of global fibre backbone capacity
PCCW Global and HKT Our Parent Company: HKT PCCW Global is the international operating division of HKT, Hong Kong's premier telecommunications service provider, which is majority-owned by PCCW Limited. In 2014 HKT acquired Hong Kong s first mobile operator, CSL. Launched in 1983, CSL continues to advance a world-class network built above GSMA standards. PCCW Global benefits from this local innovation in media, broadcasting, smart city solutions and is able to take them to a global audience. Headquartered in Hong Kong Founded in 1925 2016 Revenue: US$4.3 billion Employees: 18,900 Number 1 Provider to consumers and enterprises Local quadruple-play services: - Fixed - Broadband - Mobile - Pay TV Listed on the Hong Kong Stock Exchange in 2011 China Unicom is the 2nd largest shareholder of HKT *Source: Gartner 2014
Orchestration across multiple providers with SDN, NFV & LSO
Transformational changes with SDN, NFV & LSO Advances in technology, specifically SDN & NFV, provide the ability to significantly transform our networks. Benefits to Communication Service Providers: Agility: Faster service enablement Lower CAPEX/OPEX. And enables customers to : Activate the required network & computing services in real-time On-Demand, Self-service, pay-per-use Customer Service Portal for Quote & Order Self Service Orchestration SDN enabled agile network core IaaS, Cloud, BoD, Usage based billing NFV, Service chaining, vcpe Reduced network costs & faster delivery
Software-Driven Orchestration Architecture External Facing Service Portal External API Corporate Web Site Open APIs Integration and Mediation Open APIs External Provider Platform External Consumer Platform Enabling Multi-domain Orchestration Open & Std. APIs BSS & OSS Systems Orchestrator of Orchestrators Quick Quote Sales Management Inventory and Service Delivery Service Catalog Workflow Scheduling Rating Billing Ticket Management Network Orchestrators Service Fulfillment Margin Management Budgeting, Purchase management IP Orchestrator TX Orchestrator Other Product orchestrator Vendor invoice settlement Product Catalog Network Elements IP Networks TX Networks Cloud Platforms
Network Transformation: Orchestration Environment Carrier A Carrier C HKT Carrier B PCCW Global Network 9
Network Transformation: Self Service Orchestration End-to-End across multiple domains HKT Elastic bandwidth Federation Carrier A Local Access provisioning Self-provisioning Carrier B Elastic bandwidth Service on-demand 10
Multi-Domain Environment Inquiry Change Management Quote Billing Order Assurance Fulfilment 11 11
MEF LSO Ref Model Inquiry Inquiry Inquiry Change Management Quote Change Management Quote Change Management Quote Billing Order Billing Order Billing Order Assurance Fulfilment Assurance Fulfilment 12 12
Federated Orchestration Across Domains Application 5G ONOS OSS/BSS ONAP MANO Controller OpenFlow NMS SDN-O NFV-O Controller RAN SDN Carrier Ethernet SDN NFV Data Centre CORD ONAP TOSCA CORBA NFV ODL 13
Contract Create Billing Account MEF LSO SONATA - API Projects at a glance Servicea bility Perform Address Validation Retrieve Site Perform Product Qualificatio n Quote Get Quote for New Get Quote for Modification Get Quote for Termination Order Submit New Order Retrieve an Order Submit Order to modify configurati on Submit Disconnect Order Cancel an Order in flight Modify an Order in flight Submit a Future Dated Order Receive Order Progress Notification s Submit Order to perform complex Configuratio n Change Inventory Retrieve Inventory Data Trouble Ticket Bill Create Trouble Ticket Update Trouble Ticket Close Trouble Ticket Cancel Trouble Ticket Retrieve Trouble Ticket Receive Trouble Ticket Status Change Notificatio n Release 1 Release 2 Retrieve Invoice Release 3+ 14
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API Store for multi-domain orchestration PCCW Global s External API store provides partners the APIs for enabling Multi-Domain Orchestration. The External APIs comply to TM Forum Standards. Quotation APIs for connectivity services (L2- Ethernet & L3 IP-VPN) are available. More products are planned to be added gradually.
On-Demand Orchestration of Multi-Domain Services Configure-Price-Quote (CPQ) Online Order Auto-Provisioning Point-to-Point Service Cloud Connect Cloud Connect Multi-Point Service Restoration on Demand Restoration on Demand Video Cloud Connect Restoration on Demand 17
Demonstration - CPQ Function: Quick Quote QuickQuote comprises of ready-to-use information for PCCW Global' s entire international connectivity network and extends this information into the palm of your hands via an intuitive web and mobile app. It also connects with underline last-mile service providers using APIs. Benefits Quote response time cut from weeks & days down to a few minutes. The price is always up-to-date. Reduce repetition and lower staff attrition. Staff doesn t have to contact partners for the updated price every time. Features Customers get updated End-to-End quotation (including on-net service, Local Loop & Cross Connect) via the Service Portal or external API for selected services in real-time. The system can trigger API calls to the selected partners to get offnet components prices like Local Loop and Cross Connect in realtime. Customer can use excel template or an API call to fetch multiple quotes online in real-time.
Demonstration - IPLC/DES Restoration On-Demand Benefits Enable PCCW Global customers to restore the IPLC/DES services that are being impacted by cable events Enhanced customer network availability without committed spare bandwidth Pay only the period customers use Features On-line order and auto provisioning as soon as request accepted Offer daily charge Customer control of period use Customer Billing Repaired Fall back and to Original ready for Path Fallback X PCCWG Tx Network Restoration Path Customer Cable cut Cable repairing repaired
Demonstration - Cloud Connect: Secure Connection to Cloud on Demand Benefits Enable MPLS VPN and Ethernet customers to connect selected Cloud Providers Customers make use of existing connections with PCCW Global s networks PCCW Global become the hub for customers to connect any Cloud Providers Features On-line Ordering and Auto-provisioning instantly On-demand Private Connection to PCCW Global Cloud and Third Party Clouds Monthly, Daily and Hourly charge PCCW Global Customer Service Portal Enterprise A Enterprise B PCCW Global MPLS Network MPLS VPN Switched Ethernet Cloud Connect PCCWG Iaas Cloud Applications and Services
Challenges Inter-Carrier Orchestration
Inter-Domain Integration Challenge Application Layer Business Application Northbound API Control & Management Layer BSS/OSS Network Services Eastbound API Management & Control Layer BSS/OSS Network Services Infrastructure Layer Southbound API NNI Infrastructure Layer Southbound API CSP 1 CSP 2 22
Service Alliance Key to End-to-End Self Service Carriers on-net SDN/NFV deployment is not enough Service Alliance PCCW Global Commercial discussion Carrier Partner A Inter-connect discussion API interface discussion Carrier Partner C Using standard based APIs, build service alliances with carriers who have similar vision on end-to-end Self Service orchestration across multiple carrier networks Carrier Partner B 23
Self-Service Orchestration Alliance (showcase) MEF 3.0 Service Fulfillment and Activation across multi-operator networks Create a L3VPN service spanning at least 3 Operators, terminating on a VM in a cloud service and integrate SD-WAN Use the L3VPN service for cloud services (e.g. stream video to a user device) Use LSO Innovation Platform to develop SOF functionalities and applications The setup is being turned into permanent MEF sandbox project, open to all MEF members. 24
Conclusions Market Drivers New digital business models are emerging due to convergence of Cloud, Social, Mobility, Information, & IoT. Requiring elastic network services. CSP s require transformational changes with SDN, NFV & LSO - to improve Network Control, Agility & Operational efficiency. Roadmap SDN, NFV, LSO enable - On-line Quote & Order, Self service orchestration, BW on Demand, vcpe, Service Chaining PCCW Global is showcasing some of these services at MEF17 PoC. Challenges Inter domain, Inter Carrier integration challenges remain to be overcome Standards driven Eastbound APIs are a must to enable LSO in an inter-carrier environment. 25