Supplier & Driver Delivery Guidelines for Target Stores July 2015 Document version 1.2
Contents Introduction 1 New Suppliers 1 Booking Your Delivery 1 Strict Adherence to Delivery Windows 1 Driver On Site Requirements 1 Pallets Error! Bookmark not defined. Mandatory Paperwork with Delivery 2 Packing instructions 3 Variations to the Order or the Delivery 3 Advance Shipping Notice (ASN) 4 Carton Requirements 4 Specific Requirements 5 Conveyable Cartons 5 Cross Dock Pallets Events & Large Orders 5 Cross Dock Pallets Pallet per Store 5 Small items or remaining stock 6 Dangerous Goods 6 Bulky Non Conveyable Merchandise 6 Supplier Compliance Audits 6 Delivery Rejections 7 Contacts and Operating Hours 7 Document version 1.2
Introduction This document is designed to assist you with a successful delivery to the Target Southern Regional Distribution Centre (DC), namely Fastline WAD. Adherence to these guidelines is essential to achieve quality product presentation and to ensure merchandise is handled and distributed efficiently throughout the supply chain. Each delivery that meets all the guidelines outlined in this document will be accepted subject to check of the merchandise for quality, correct quantities and substitutions. You will be advised of any problems identified during this process and any merchandise will be retuned at your expense. New Suppliers All new Suppliers need to complete a mandatory Supplier Accreditation Process, which will include a site visit and electronic trading with Target well prior to the first delivery. Please contact Target.eCommerce@target.com.au to arrange or find further information on the Supplier Web Site. Booking Your Delivery Submit Your Bookings at the Target Supplier Web Site http://supplier.target.com.au On receipt of your order, please submit an online booking request. This can be completed up to, but not more than, four weeks before the delivery. To ensure you receive a timely delivery the booking request should be made at least 3 working days prior to your planned delivery day. The DC will promptly reply to your request with a Delivery Reservation Number, and confirmation of your delivery date and time. The online booking request can be submitted 24 hours a day, 7 days a week the DC will process your request during their working hours Monday to Friday 7.00am to 3.00pm Make sure your delivery company is aware of the delivery requirements for Fastline DC to avoid costly rejections. These are available at your Target Supplier Web Site. Booking requests will not be accepted if delivery is to be scheduled outside the delivery window. If an extension is required you will need to communicate with your Target merchandise contact. The Booking Office must receive notification of booking quantity changes or cancelled bookings at least 24 hours prior to the delivery window. Strict Adherence to Delivery Windows Deliveries to the Target DC must take place at the agreed time and date (30 minutes either side of the booking time is allowed). Deliveries are scheduled to allow even stock flow through the DC and adherence ensures efficient turn around times for all drivers. Non-scheduled deliveries will not be accepted. Driver On Site Requirements Fastline DC prefers Side loaded vehicles, however rear can be accepted. Upon entering the DC, drivers must adhere to the following conditions: Observe the speed limits at all times. Drivers must be wearing a fluorescent safety vest and appropriate footwear (enclosing the whole foot) when they enter the premises. Follow instructions from Fastline DC Staff. A breach of any of the above requirements may result in the vehicle not being loaded/unloaded. Document version 1.2 1
Drivers must not Break any seal on the vehicle. Seals may only be broken by Target/Fastline personnel Bring onto the DC site any alcohol or controlled substances/drugs Drivers must Hand all relevant paperwork to DC staff Stop for inspection if requested to do so Advise the DC before entering the site if they are carrying any dangerous/hazardous goods Comply with appropriate Behaviour Standards Remain with their vehicle at all times when it s being loaded Contact the DC Manager if they suffer an injury or has a workplace safety concern Follow the instructions given in the event of an emergency evacuation Ensure any accompanying children remain within vehicle cabins. Children are not permitted in work areas of the DC (loading/unloading docks). The DC is a Smoke Free Workplace. Smoking is only permitted in the Smoke Zone. You must ensure that you and your carriers comply at all times with relevant Work safe health and safety legislation and safety standards. Pallets The DC accepts either Chep,Loscam or Plain pallets.no responsibility will be taken for supplier branded pallets. Skid Pallets are not accepted on site. Target has a Receiver Declared rule in place,meaning that only Target can advise the Hire Companies of pallet movement on/off its accounts. Please note that Target has a 33 Day delay from Date of Receipt for all transfers ON to its Chep or Loscam accounts. If pallets do not meet the appropriate standard,the DC will reject your pallets and stock. Under NO CIRCUMSTANCES will the DC exchange Chep or Loscam pallets. Mandatory Paperwork with Delivery Consignment note or Delivery docket to include: Supplier name Order numbers Carton quantities Pallet quantities ASN number for each purchase order (minimum one ASN per truck) Booking zone Pallet transfer docket for any pallet movement (chep/loscam only) A consignment note or delivery docket MUST accompany each delivery. Invoices are not to be sent in with deliveries Document version 1.2 2
Refer to the Target Supplier Web Site for full invoice requirement details Packing instructions You must comply with Target s packaging procedures as part of your contractual requirements. It is your responsibility to ensure you have this information. To ensure your stock is flowed as efficiently as possible to stores, it is important the following guidelines are followed along with any Quality Assurance or Buying Office packing guidelines. All stock must be flat packed Stock must match the ASN Use the correct size carton for goods packed There should be no free space There should be no bulges Packages form a stable unit load Do not use metal clips Cartons may be glued or taped closed No Brown paper wrapping No form of strapping to be used Do not staple cartons Pack according to Target EDI standards Cartons are adequately sealed to support the content Stack cartons from the largest and heaviest on the bottom graduating up to the smallest and lightest on the top. Variations to the Order or the Delivery You must notify the Target Buying Office of any variations to the original contract or the EDI purchase order, for example: Early or Late Delivery Deliveries will not be received after their nominated delivery dates and times, unless they have been rescheduled by the DC. Variations to unit or pack quantity, pack size, description, cost of goods, style or colour Do not ship goods until all contract information is correct and you have received an updated purchase order via EDI. If the change will require a new ASN you must ensure the first ASN has been deleted before sending an update. ASN and SCM labels must match exactly. Contact the Target Buying Office or Target ecommerce for assistance. Document version 1.2 3
Advance Shipping Notice (ASN) DCs are designed to optimise their receiving functions by utilising the Advance Shipping Notice (ASN). The ASN provides purchase order details that are checked and verified against the purchase order both at Target Head Office (electronically) and the DC on arrival. The use of the ASN ensures merchandise is despatched to Target stores in the shortest possible timeframe. ASN s should be sent to the DC 24 hours prior to the delivery. This will ensure any packing errors can be corrected well before your delivery arrives. You will receive a warning e-mail if your ASN has not been received at the DC the afternoon prior to your delivery. The ASN message must arrive at least 24 hours before stock is received at the DC. Deliveries that arrive prior to the ASN or do not match the ASN will be rejected at your expense. Each individual carton/pallet must have a shipping container marker (SCM SSCC label). Any shortages to the order should be notified to the Buying Office or a new ASN may be required for the delivery. Every delivery must be 100% compliant, SSCC quantities match ordered and ASN quantities. ASN s for split deliveries must be flagged this way in the purchase order. Large orders must have at least one ASN per delivery vehicle. Carton Requirements Ensure any carton markings in relation to the handling of cartons is correctly applied, eg carton weight markings etc. Cartons must be in a good robust condition to ensure they travel through the supply chain and arrive in stores in good condition. SCM labels are placed on cartons to allow cartons to be scanned through the DC process and provide information to stores about the contents. Clearly printed labels match Target Standards Labels kept clean of oil or excessive dust No other stickers or labels placed over label Must match the Advance Shipping Notice Excellent label print quality maintained Ensure transport labels do not cover SCM SCM labels must be placed on the largest surface area of the carton but not over the centre join of the carton flaps. Do not place the label on the small side of the carton. You must also ensure no other labels (such as transport labels) are placed on the same side of the carton as the Target SCM label Document version 1.2 4
Specific Requirements Please ensure your delivery will adhere to these requirements. Conveyable Cartons Palletised stock is required. Pallet transfer documentation must accompany every delivery Ensure orders and stores are kept together on pallets Pallet height must not exceed 1.8m including pallet. Cross Dock Pallets Events & Large Orders Cross-dock refers to pallets where all the stock on a particular pallet belongs to the one store. This is the preferred delivery method for all large volume orders and promotional lines. Cross-docking is, in fact, more beneficial to Suppliers as it provides incentives as follows: Deliveries can be made over multiple days Bookings can be made within 24 hours. Quicker vehicle turn-around times If delivered in multiple drops, the furthermost states are to be delivered first i.e.: NT, TAS, SA then VIC. Pallets must be in good condition (no broken pallets) Each Delivery/Vehicle must have a separate Reservation Number. Cross Dock Pallets Pallet per Store Pallet transfer documentation must be provided with every delivery Pallet allocated by Store Clearly labelled on front & back with: Supplier Name, Purchase Order Number, Store Number, Pallet Number, Advert Date (if appropriate) All cartons must be kept within the boundaries of the pallet Pallet height must not exceed 1.8m including pallet. Each Cross-Dock pallet must be marked on the front, rear and top of pallet with either: ASN/SSCC label Or A4 sheet of paper with the following information: To Target P/L From (Supplier Name) Order number/s Store Number in large bold black marker Ad labels front and rear of pallet (if applicable) Document version 1.2 5
Additional Paperwork Required for Cross Dock Store Pallets Store Delivery List stating: Order Numbers A list of store pallets Number of cartons per store The total number of cartons per store Pallet Transfer Docket. If over multiple trucks, the final truck must also have a notation on the consignment note that this is the final delivery. When making a booking, advise the Scheduling Office that the order is Store Pallet Allocated and Vehicles can be either side or rear loaded. Small items or remaining stock Non-Conveyable packs re: parcels, envelopes and cartons less than 2 kg s to be loaded on a separate pallet. Dangerous Goods Suppliers and their carriers must always comply with the Australian Code of Practice relating to markings, loading/ unloading, transportation and storage of defined dangerous/ hazardous goods. This is outlined in the third-party process designated on your Purchase Orders. Paperwork required with delivery is as per general merchandise with the additional requirement of Emergency Procedure Guides (EPG) Sheets. Bulky Non Conveyable Merchandise Ensure that packaging for large bulky merchandise: Is made of appropriate materials that can support the weight of the merchandise Is securely fixed to the merchandise or incorporated into the shipper carton Is positioned appropriately for carrying Has appropriate room for hands to grasp the package securely. Is marked with appropriate Weight Marking Labels as per standards Supplier Compliance Audits DC s conduct random compliance audits of supplier deliveries based on specific accreditation standards, to ensure the accuracy of carton contents. Audits check for: Unit shortages Merchandise substitutions Incorrect keycodes/gtins (APNs or barcodes) or Any other discrepancies that affect the integrity of Target s stock systems. If the audits disclose any variance between what has been ordered and what has been delivered, the complete order may be returned to the supplier for rectification at the supplier s cost. Document version 1.2 6
Delivery Rejections If you or your carriers do not comply with the guidelines outlined in this document, deliveries may be rejected on arrival at the Distribution Centre. You will be notified of the cause of the rejection. You can only reschedule the delivery once the problem has been rectified. Refer to the table below, for examples of possible reasons for the rejection of deliveries. Each delivery that meets all the guidelines outlined in this document will be accepted subject to a check of the merchandise for quality, correct quantities and substitutions. You will be advised of any problems identified during this process and any merchandise will be returned at your expense. Example delivery Rejection Reasons ASN not received before delivery or one ASN across multiple trucks. No reservation or incorrect details provided. Delivery arrives after reservation time. Dusty pallets or stock The way the truck is packed or stock packed in cartons may cause OH&S problems at the DC. Delivery contains extra orders not on Reservation. Delivery has 1 Reservation and multiple trucks. Stock arrived in poor condition Contacts and Operating Hours Delivery Address 50 William Angliss Drive,Laverton North Receiving Hours 7:00am till 2:00pm Booking/Office Hours 8:00 am till 3:00pm DC Phone (03) 8331 6807 Document version 1.2 7