2.2 Cross Dock SCOPE This process describes the actions taken when unloading inbound loads, checking freight, and loading to a specified outbound trailer. RESPONSIBILITY The ODC Manager is responsible to ensure that this process is maintained. He is also responsible for the provision of adequately trained resources. The Inbound and Outbound Supervisors are responsible for managing the day-to-day operation of the process. Allocated Dock staff is responsible for undertaking the actions described in the process. Questions regarding the process should be directed to the Operations Manager. MEASURABLES Measurements for this process are under review. PROCEDURE Please see the flowcharts on the following pages. See Also Additional information may be found in: Penske Document 6.2 Cross Dock Material Penske Document 4.9.9. Process Control-ILVS Process Process Owner: Operations Manager Approved: ODC Manager Page 1 of 5
Assign Door # and trailer to a Dock Worker (DW) DW performs visual inspection and signs out hilo and scanner Issue an inbound unload sheet DW logs in to scanner Is trailer chocked? Chock trailer te to Daily Inspection form Turn in to Supervisor PM41 NOTES If route is an international shipment, driver has been instructed by Inbound to not break the seal. Seal will be broken by DW before trailer enters the door. Instruct driver to return seal to Inbound Clerk. Go to PM41: Maintenance For European routes IB Supervisor prints checker tally for inbound DW to hand off to Checker when all freight on the tally is moved to the staging lanes. Safety Issue - see Safe Trailer Entry instructions Inbound trailer empty? Raise dock plate and door chain Select skid/container Go To PM25- Damaged Material Go To PM31- Returned Containers Obvious Damage? Empty Containers? Return inbound unload sheet to supervisor Supplier Compliance Sheet European freight? Go to Inbound OS to get checker tally Verifier follows verification process on page 4 Move freight to verification area Dockman informs DS of ILVS freight ILVS parts? Hand off checker tally to checker in verification area DS manually inputs ILVS master label part # and types "ILVS" in LMS Continue unloading freight according to this process Scan Master Label Mixed Skid? Scan ALL Master Labels P3 P3 Process Owner: Operations Manager Approved: ODC Manager Page 2 of 5
P2 P2 NOTES Report to Supervisor Scan inbound door Verify system acceptance Supervisor proceeds to address issue (i.e. override scan system) Visually inspect for damage Go To Damaged Material See PM25 - Damaged Material Process Problem Identify Plant and dock location Inspect footprint for supplier Verify trailer # on cut sheet matches physical trailer # 2nd 1st or 2nd Dock? 1st Determined from footprint 1st dock completed? Scan outbound door Stage freight in appropriate footprint Load Freight Place dock sticker with date & # on freight te freight to Cut Sheet to indicate loading Return to inbound trailer Outbound Trailer Full? Trailer not full, return to beginning of Cross Dock process on page 2 tify Outbound Supervisor Supervisor proceeds to prepare for outbound (PM23 and PM24) Process Owner: Operations Manager Approved: ODC Manager Page 3 of 5
European Verification Process Freight arrives in verification area tes European pallet? Verifier repalletizes freight on a European pallet DS completes supplier incident report Inbound dock worker attaches checker tally to the corresponding freight Verifier checks the carton count for each part and records this information on the checker tally. They also remove all packing slips and customs paperwork from the freight and attaches it to the checker tally Verifier puts day stickers on the freight. Verifier gets this information from Unloader After freight is verified, Verifier puts initial on date stickers. DS instructs freight to be loaded Follow normal outbound loading process for scanning O/B freight to trailer. Verifier takes completed checker tallys with p/s and customs docs and places them in the tally tray DS instructs freight to be loaded and dock worker must enter the carton count on the cut sheet for each supplier. OS ensures that checker tally totals match up with PS totals Do they match? Process ends To discrepancy process P5 OS puts a large red X on the top of the packing slip before it is filed away into outbound plant PS folder which signifies that the packing slip, invoice and tally are included and the carton count matches the packing slip/ invoice Go to next page for discrepancy process Process Owner: Operations Manager Approved: ODC Manager Page 4 of 5
European Verification Process P4 tes: OS determines that tally does not match packing slip Check if DAIA screen matches the part carton quantity on P/S Does DAIA match P/S detail? Contact UTI with specifics. UTI will contact the supplier to fix the packing slip accordingly UTI is in charge of all supplier issues. A copy of the email and writeup sent to them must accompany the load. Inform Dock Supervisor of discrepancy DS completes discrepancy report Tally and packing slip will be sent to the dock for verification whenever a discrepancy is reported Follow discrepancy process for European freight When all discrepancies are resolved and documented, DS will instruct freight to be loaded on outbound. Scan freight to outbound trailer and mark carton count on cut sheet Continue until all freight for load is verified and loaded. Process Owner: Operations Manager Approved: ODC Manager Page 5 of 5