Total Price Comparison. User Guide

Total Price Comparison User Guide

Table of Contents Total Price Comparison Overview... 2 Features of Total Price Comparison... 2 Getting Started... 4 How to use Total Price Comparison... 5 Using a Monitoring Set... 6 When to use a Monitoring Set... 6 Search Criteria for Monitoring Sets... 7 Using On Demand Search... 9 When to use On Demand Search... 9 Search Criteria for On Demand Search... 10 Search Results... 12 Assumptions... 12 Categories Validated... 12 Route Selection... 12 Selecting Lowest... 13 Applying Taxes, Surcharges, and -Imposed Fees (YQ/YR)... 13 Example... 13 Frequency of Data updates... 14 Row View... 14 Filtering... 15 Operands... 17 Pick List... 17 Paging... 18 Navigation... 19 Calendar... 19 Chart View... 21 Summary View... 24 Excluded s... 25 Market View... 26 View Details... 27 Compare Details... 29 Examples... 30 Example 1: Using a Monitoring Set Required Elements... 30 Example 2: My Total Price Is... 31 Example 3: Calendar View... 34 Example 4: Chart View... 36 Example 5: Using On Demand Search Required Elements... 38 Results Grid Elements and Descriptions... 39 1 18 May 2015

Total Price Comparison Overview Total Price Comparison, our latest Management tool, provides monitoring of the lowest fares in the market based upon key elements of the total price, including base fare, surcharges, carrier-imposed (YQ/YR) fees, and taxes. The tool uses routing-based pricing to calculate the lowest fare by departure date for multiple markets and carriers for up to 180 days in the future. Results are presented in a report view so you can easily discover price differences between you and your competitors and which fare element is causing the difference. Calendar and chart views also help to quickly identify rule discrepancies, such as misaligned seasonality, travel, and blackout dates The intent of Total Price Comparison is not to return the absolute total fares of the market; therefore, this tool should not be used for itinerary pricing but rather as an aid to help identify possible market conditions in your competitive market analysis. Features of Total Price Comparison View the total price, including base fare, surcharges, taxes, and carrier-imposed fees (YQ/YR) View a detailed breakdown of surcharges, taxes, and carrier-imposed fees Compare the detailed breakdown of surcharges, taxes, and carrier-imposed fees of your fare with one a monitored carrier s fare See results that incorporate itinerary pricing using most frequently used connections, connection times, and valid routes Monitor public specified fares and constructed fares View the lowest applicable total public fare in a market for up to 180 days View results in calendar or graph view Download results to a.csv file Improve your workflow through integration with Market View 2 18 May 2015

Navigate to the following sections of this guide for additional information. 3 18 May 2015

Getting Started To use Total Price Comparison, you must have a GFS contract and a user ID and password that are authorized to access GFS. For more pricing information on Total Price Comparison, please see the current ATPCO pricing list. Step 1. Step 2. In Manager, click Market View / Total Price Comparison to enter the system. In Market View, select the Total Price Comparison tab. Total Price Comparison will automatically log you out of the system after one hour of inactivity. Before it automatically logs you out, the system will display a 30-minute warning asking if you wish to continue working in the application. To log off Total Price Comparison, follow the steps below: Step 1. Step 2. Click the Manager Home page link. Click the Log off link at the top right corner of the screen. This logs you off and completely closes the application. You may also close the application while remaining in Manager at any time by clicking on the Close (X) button on the browser you have open for Market View / Total Price Comparison. For assistance, please contact totalprice@atpco.net. 4 18 May 2015

How to use Total Price Comparison Label Field Name Description 1 Help Opens Online Help for Manager. Refer to the Total Price Comparison section. 2 Contact Provides general contact information. For assistance using Total Price Comparison, please contact totalprice@atpco.net. 3 Home Opens the Manager Home page. 4 Tools Opens the Tools menu. 5 Market View Tab for Market View. 6 Favorites Saved Searches User Defined Group List Monitoring Sets 7 Search and Results Tab to enter search criteria and view results. 8 Calendar Tab to view results in calendar view. 9 Chart Tab to view results in chart view. 10 Summary Tab to view monitoring set results in summary view. 11 My Monitoring Sets Opens options to search by using My Monitoring sets, My Organization s Monitoring Sets, or On Demand Search. 12 Select Includes a list of all saved monitoring sets from selected search option. Selection will automatically populate the search fields with the saved search criteria. 13 Get Data Submits search criteria and runs the search. 14 Save Allows you to save the monitoring set (This action is disabled for On Demand Search). 15 Save As Allows you to save the search criteria as a new monitoring set. A pop-up window opens to enter the monitoring set name and description. 16 Summarize Allows you to view monitoring set results in summary view (this action is disabled for On Demand Search). 17 Clear Search Clears all search criteria fields. 5 18 May 2015

Using a Monitoring Set A monitoring set is a scheduled query that is saved and can be used to monitor markets daily. Itineraries are created using OAG schedules and monitoring sets are processed nightly to include fares, rules, carrier-imposed (YQ/YR) fees, and taxes. Travel Duration is always assumed to be 7 days and Shopper Duration is always assumed to be 180 days. You may create a new monitoring set or use a saved monitoring set from My Monitoring Sets or My Organization s Monitoring Sets. You must sign up to use the Monitoring Set feature. An organization may sign up for up to 28,000 unique (Origin/Destination/) markets. For additional information, please contact totalprice@atpco.net. When to use a Monitoring Set You want to monitor markets used for daily analysis You are interested in the same markets every day and may detect any changes made to a market You want to save and share monitoring sets with your organization You want to monitor and analyze multiple markets in a summarized view 6 18 May 2015

Search Criteria for Monitoring Sets Label Field Name Meaning Field Description 1 ORIG Origin Enter at least one and as many as 11 origin city codes. If you do not know the city code, click the ORIG field hyperlink to access the Help list where you can select a city code. This is a required field. 2 UDG User- Defined Group Enter as many as 4 UDG names for origin preceded by a plus sign (+) in the field. If you do not know the UDG names, click the hyperlink to access the UDG list. If you select a UDG from the list, the UDG name will automatically be populated in the field. 3 DEST Destination Enter at least one and as many as 11 destination codes. If you do not know the city code, click the DEST field hyperlink to access the Help list where you can select a city code. This is a required field. 4 UDG User- Defined Group Enter as many as 4 UDG names for destination preceded by a plus sign (+) in the field. If you do not know the UDG names, click the hyperlink to access the UDG list. If you select a UDG from the list, the UDG name will automatically be populated in the field. 5 CXR Enter up to 11 carriers. If you do not know the carrier code, click the CXR hyperlink to access the Help list where you can select a carrier code. This is a required field. 6 UDG User- Defined Group 7 Host CXR Host Enter UDG names for carriers preceded by a plus sign (+) in the field. If you do not know the UDG names, click the hyperlink to access the UDG list. If you select a UDG from the list, the UDG name will automatically be populated in the field. This field defaults to your carrier code and is editable. 8 My Total Price is 9 Diff Difference Specify Higher, Lower, or Blank to search for total fare amounts higher or lower than your total fare amount. This optional field defaults to blank and results will show total fare amounts higher, lower, and equal to your total fare amount. Enter the Difference amount or percent to return only a range or specific fare amount difference or fare percentage difference in the total price of the monitored carrier(s). This optional field defaults to blank, and all fares, regardless of the fare difference, will be returned. 7 18 May 2015

Label Field Name 10 Amount/ Percent Meaning 11 AMT Amount Field Description Specify whether the Difference field is to be searched by amount or percentage. Enter the AMT field to request fares within the amount specified. This optional field defaults to blank and all fares, regardless of the fare amount, will be returned. 8 18 May 2015

Using On Demand Search An On Demand Search is a one-time search process for multiple markets (up to 300 Origin/Destination/ combinations) for a specified travel period using the most current subscription files processed and saved by the application. s, rules, carrier-imposed (YQ/YR) fees, and taxes are updated hourly after each subscription process. Results from the On Demand search criteria are not saved for future requests. When to use On Demand Search You want to alter the travel duration default of 7 days and specify up to 99 days You want to view a specific number of days (up to 180 days) in the future for multiple markets You want to search for potential new markets to monitor You want to research market conditions for a specific time period You want to view markets from a monitoring set due to changes You want to compare your one-way fares with your competitor s one-way fares by pricing oneway itineraries. 9 18 May 2015

Search Criteria for On Demand Search Label Field Name 1 My Total Price is 2 Travel Duration 3 First Travel 4 Shopper Duration Meaning 5 Diff Difference 6 Amount/ Percent Field Description Specify Higher, Lower, or Blank to search for total fare amounts higher or lower than your total fare amount. This optional field defaults to blank and results will show total fare amounts higher, lower, and equal to your total fare amount. Enter the Travel Duration, between 1 and 99, to request fares that are only valid within the specified days. This is a required field for round trip (RT) journeys only. Specify the first day of travel. This is a required field. Historical dates are not allowed. Specify how far in advance from the first day of travel, between 1 and 180, to return fares. This is a required field. Request fares within a range or with a specific fare amount difference or fare percentage difference in the total price of the monitored carrier(s). This optional field defaults to blank, and when blank, all fares regardless of the fare difference will be returned. Specify whether the Difference field is to be searched by amount or percentage. 7 AMT Amount Request fares with the amount specified. This optional field defaults to blank and when blank, all fares, regardless of the fare amount, will be returned. 8 OW/RT One- Way/Round Trip Specify whether to price round-trip or one-way itineraries. This is a required field. 9 Host CXR Host This field defaults to your carrier code and is editable. 10 Search Add Copy, Delete, or Clear a search row. If you have created multiple rows of search criteria, the relationship between the different sets of search criteria is OR. You may create up to 20 rows of search criteria. 11 ORIG Origin Enter at least one and as many as 11 origin city/airport codes. If you do not know the city/airport code, click the ORIG field hyperlink to access the Help list where you can select a city code. This is a required field. 10 18 May 2015

Label Field Name Meaning 12 UDG User-Defined Group Field Description Enter as many as 4 UDG names for the origin, preceded by a plus sign (+), in the field. If you do not know the UDG names, click the hyperlink to access the UDG list. If you select a UDG from the list, the UDG name will automatically be populated in the field. 13 DEST Destination Enter at least one and as many as 11 destination city/airport codes. If you do not know the city/airport code, click the DEST field hyperlink to access the Help list where you can select a city code. This is a required field. 14 UDG User-Defined Group Enter as many as 4 UDG names for the origin, preceded by a plus sign (+), in the field. If you do not know the UDG names, click the hyperlink to access the UDG list. If you select a UDG from the list, the UDG name will automatically be populated in the field. 15 CXR Enter up to 11 carriers. If you do not know the carrier code, click the CXR hyperlink to access the Help list where you can select a carrier code. This is a required field. 16 UDG User-Defined Group Enter UDG names for the carriers, preceded by a plus sign (+), in the field. If you do not know the UDG names, click the hyperlink to access the UDG list. If you select a UDG from the list, the UDG name will automatically be populated in the field. 11 18 May 2015

Search Results The results of the submitted Search Criteria are first displayed in a grid view. As soon as the application has processed the requested search criteria, results will begin to appear as the fare products are returned. Once all results are returned for the search, a count will be provided that indicates the number of results returned for the completed search. Assumptions Total Price Comparison uses data from ATPCO s, Rules, Footnotes, Routing, -Imposed (YQ/YR) Fees, and Tax Collection & Distribution to price itineraries built from OAG schedules. Results are not based on inventory Results are based on online transportation only The marketing carrier is the same on all segments of the trip The ticketing location is always the origin The Origin and Destination being monitored must be published with online schedules in the OAG Flight paths are selected based on the shortest distance and travel time for the origin and destination Product types returned are Public Specified and Public Constructed Passenger type must be Adult (ADT) fares For YQ/YR and surcharges, all fees are processed that are not set by using a flight number or equipment type Categories Validated The following categories are validated against all fares processed: Category 1 Eligibility Category 2 Day/Time Application (except for Time) Category 3 Seasonality Category 4 Flight Application Category 5 Advance Reservations and Ticketing Category 6 Minimum Stay Category 7 Maximum Stay Category 11 Blackout Dates Category 12 Surcharges (except for Equipment Type) Category 14 Travel Restrictions Category 15 Sales Restrictions Category 17 Higher Intermediate Point/Mileage Category 23 Miscellaneous Provisions Route Selection Total Price Comparison uses modified itinerary-based pricing to calculate the lowest fare built from OAG schedules. The system uses OAG schedules (updated weekly) to build all possible routes for the market/carrier. The most optimal route for the specified travel dates is then selected based on a weighted formula of total travel time (including connection/layover) and distance. If a route path is significantly longer than competing route paths, it will be discarded. 12 18 May 2015

Selecting Lowest Itineraries for the selected most optimal routes are priced using ATPCO s, Rules, Footnotes, and Routings. All applicable public ADT fares are priced based on the possible itineraries, including TSIs to measure date provisions and Advance Purchase, Minimum/Maximum days of travel, and Seasonality for the correct determination of those restrictions. s are not processed and priced to the flight number level or equipment type. The lowest fare priced with the most optimal route is returned in the results. Applying Taxes, Surcharges, and -Imposed Fees (YQ/YR) Data from ATPCO Rules (Category 12 Surcharges), -Imposed (YQ/YR) Fees, and Tax Collection & Distribution are used to apply surcharges, carrier-imposed fees, and taxes. For taxes, all TFCs and carrier exceptions, excluding flight- and equipment-specific fees, are resolved and included in the pricing of the fares. Flight connection times are retained from schedules and are also resolved for tax collection. For YQ/YR and surcharges, all fees are applied excluding those that are flight- and equipment-specific. Example ORIG DEST CXR Travel Date Flight Schedule SIN SFO 91 15JUL15 SIN HKG arrival at 2300 15JUL15 HKG SFO departs 0100 at 16JUL15 03AUG15 SIN HKG arrival at 2100 03AUG15 HKG SFO departs 2300 at 03AUG15 Public ADT fares filed: ORIG DEST Class Seasonality SIN SFO KHNX91 12JUN15-16JUL15 SIN SFO KKNX91 17JUL15-31JUL15 *TSI 41: ON THE OUTBOUND TRANSPACIFIC SECTOR SIN SFO LKNX91 01AUG15-10AUG15 *TSI 41: ON THE OUTBOUND TRANSPACIFIC SECTOR Tax filed: Type Code Sub-Code Exempt Description Tax Amount US AY 001 X Connection within same calendar day 0.00 Connection on next day within 24 hours 7.80 X Connection within same day and by flight number CR281 0.00 Result returned: Travel Date Class Tax Amount 31JUL15 KHNX91 7.80 03AUG15 LKNX91 0.00 13 18 May 2015

For travel departing on 15JUL15, the transpacific sector does not occur until 16JUL15; therefore, fare class KHNX91 is used for pricing. For the transpacific sector occurring on 03AUG15, the LKNX91 fare will be returned and the fare class KHNX91 will not be returned because it is not valid for that itinerary. For travel on 15JUL15, the US-AY 001 tax is applied because the system reads the connection time, which on this example is next day within 24 hours. For travel on 03AUG15, the exemption is applied because the connection is within the same calendar day. The system does not read the last sequence of US-AY 001 because it does not process down to the flight number level. Frequency of Data updates After each hourly subscription file, the application will detect any changes that may affect the total price of the itinerary. This applies to changes in fare records, Record 1, and Record 2 for Footnotes and Rules. The itineraries with these markets will be rebuilt and re-processed to reflect changes to the total price. Changes in routings, carrier-imposed fees, taxes, or international add-ons are detected only during the nightly cycle. Row View The grid header displays icons, buttons, and other information that enable you to manage your results. Show/Hide Columns If you do not want to view all the columns in the grid, click to select which columns to show in your results view. Columns with a selected checkbox will be shown in the results. If you do not wish to see a column, deselect the checkbox for the column. Reload Grid/Cancel Changes If you wish to reset column changes to the default setting, click. Download If you wish to download your results into a.csv file, click. Status When a search is running, the application will identify the status of the search. Your search may be shown as Searching or Complete to indicate all data has been processed and displayed on your results view. Total Rows Once your search has completed, Total Rows will indicate the total number of Host rows returned for your search. If you have filtered the results, the Total Rows will show the number of filtered data that is returned relative to the number of rows returned for the entire search. 14 18 May 2015

Collapse/Expand Row If you wish to collapse Monitored rows, click the located on the Host row next to the carrier code. If you wish to expand collapsed Monitored rows, click the located on the Host row next to the carrier code. Subscriptions When the application returns results for your search, the screen will display the date and time of the most recent Subscription processing that your search ran against. Sorting Data is returned and displayed as the application matches the search data to the results. When results are initially displayed in the grid, each column has a predetermined default sort. The default sort is as follows. 1. Alphabetically by the value in the Origin field, A to Z, on the Host row 2. Low to high by the value in the Outbound Date field on the Host row 3. Low to high by the value in the Total Amount field on the Monitored row 4. Alphanumerically by the value in the field, A to Z, and low to high, on the Monitored row Once the search has completed, you may sort the data by clicking the arrow next to the field name. You can further sort the data by clicking the blue arrow icons clicking Apply. in the column you wish to sort and then Sort the data by clicking on the blue arrow icons in the column you wish to sort. Click the up arrow to display data lowest to highest for numbers or A to Z for letters. Click the down arrow to display data highest to lowest for numbers or Z to A for letters. The arrow that you have selected will be highlighted white. If you have another column sorted, the sort arrow for that column will be highlighted yellow. Columns that are secondary sorts will have the sort arrow highlighted green. You can sort up to six columns at a time. You must click the button to apply all column changes to the results grid. Click the button to cancel all column changes and revert to the default column settings. Filtering When results are returned after performing a search, the data is returned by Outbound Date, Origin, Destination, Total Amount, and order. 15 18 May 2015

If you decide to filter the data, you may enter a specific data element in the filter grid that you wish to see all the associated fares. When you enter a value without specifying an operand, that value is assumed to be Equal. You must click the button to apply all column changes to the results grid. Clicking the icon will reset all columns to the default sort and filter settings. 16 18 May 2015

Operands Alphanumeric Fields (such as Class Code) If you select And Your results Blank/Equal to HEE The exact fare class is HEE Not Equal to HEE Every other fare class except HEE Blank/Equal to - All eligible fare class codes will be returned Number and Amount Fields If you select And Your results Blank/Equal to 100.00 The fares returned must be exactly 100.00. Not Equal to 100.00 The fares returned must not be 100.00. Less than or equal 100.00 The fares returned must be equal to 100.00 or less than 100.00. Less than 100.00 The fares returned must be less than 100.00. Greater than or equal 100.00 The fares returned must be 100.00 or more. Greater than 100.00 The fares returned must be greater than 100.00. Filter Only Alphanumeric Fields (such as Class Code) If you select And Your results Blank/Equal to HEE The exact fare class is HEE Not Equal to HEE Every other fare class except HEE Begins with HEE All fare class codes that begin with HEE such as HEE7, HEE14, HEE21, HEE7NR, HEE7RF Does not begin with HEE All fare class codes that begin with anything except HEE such as MAP7, MEE14, HE21 Ends with HEE All fare classes that end with HEE such as MAP7HEE, KHEE Does not end with HEE All fare classes that end with anything other than HEE such as HEE7, HEE14, HEE21, HEE7NR, MHEE21 Contains HEE The fare class must contain HEE in any position such as MHEE21, MHEE, HEE21 Does not contain HEE The resulting fare class will not contain HEE in any position such as MHE21, HE7, MAPHE Pick List Within the results grid, there are columns that have pick lists that contain all the possible data that can be displayed for that column. 1. Click the to view the values returned for that column. 2. Select (All) to view all the data or select the checkbox next to the specific data element that you wish to view. 3. Click All to view all the results. 4. Click OK to filter the results to view the selected items. 17 18 May 2015

Paging When a search returns more results than the page can display, you can view a specific page, the next page, the previous page, the first page, or the last page on the bottom of the result grid. To view a specific page, click the page number To view the next page, click >> To view the previous page, click << To view the last page, click > To view the first page, click < 18 18 May 2015

Navigation Total Price Comparison offers multiple ways to view results depending on how you would like to analyze the data. Right-click on a Host row from the results grid to navigate to Calendar, Chart, Excluded s, Market View, and View Details. Calendar The Calendar View displays a monthly view of days where there is a variance between the host carrier s fare and any one of the monitored carriers fares. To view results in a calendar view (by month), select a Host row of data on the Results grid then right-click and select Calendar from the menu. This will direct you to the Calendar tab. There will be no data if you click on the Calendar tab without selecting a row. Note: The Calendar View will display only dates through the Shopper Duration period specified on the search criteria. If the search is done by using a Monitoring Set, the Shopper Duration is always 180 days. 19 18 May 2015

Calendar view Depending on the display type of the Host row you have selected, you will either see days the host carrier s total fare amount is the lowest or days the host carrier s total fare amount is the highest compared to the monitored carriers. Only days where there is a difference between the host carrier s fare and the monitored carriers fares are displayed on the calendar. If the display type on the selected Host row is H, the calendar will display data only on days where the host carrier s fare is the highest fare compared to the monitored carriers fares. If the display type on the selected Host row is L, the calendar will display data only on days where the host carrier s fare is the lowest fare compared to the monitored carriers fares. If the display type on the selected Host row is E, the calendar option will be disabled. 20 18 May 2015

Calendar box The first fare displayed in the calendar box is the host carrier s data identified by carrier code, fare class, and the total fare amount. The fare displayed below the host carrier s fare is the next highest or lowest monitored carrier s fare (depending on the display type of the Host row). The amount in parenthesis is the variance between the host carrier s fare and the monitored carrier s fare. The monitored carrier s fare is green if the fare is higher than the host carrier s fare, and red if lower than the host carrier s fare. If a day displays no data, this means that the Host carrier s fare is equal to the monitored carriers fares on this day; The display type of the selected row is H and the host carrier s fare on this date is the lower than the monitored carrier s fares on this day; The display type of the selected row is L and the host carrier s fare is the higher than the monitored carriers fares on this day; or The host carrier s fare is not available on this day. Variances The Variances link is available on the calendar box when there is a variance between the host carrier s and monitored carriers fares on that date. Clicking the link will allow you to view the details of all the monitored carriers fares (lower and higher) for that specific date. s are displayed in a row view similar to the Results grid, with the Host carrier row on top and all monitored carrier rows below. Chart View The chart view displays the results in a graphical illustration of the lowest total price of the host carrier and the monitored carriers over the course of time. To view results in a chart view, select a Host row of data on the Results grid then right-click and select Chart from the menu. If you used a monitoring 21 18 May 2015

set, you may view up to 180 days into the future from the travel date. If you used an On Demand Search, you may view up to 180 days into the future from the travel date depending on the duration specified in your search. There are two types of charts on the Chart tab: Comparison and Lowest Price Comparison. Comparison The Comparison chart shows the host carrier s fare and the lowest fare of each of the monitored carriers during a specific time period. The thick blue line represents the host carrier data. All other lines are distinct by color to represent each monitored carrier s data. You may hide a carrier line by clicking on the carrier code located to the right of the graph. 22 18 May 2015

Lowest Price Comparison The Lowest Price Comparison chart shows the host carrier s total fare amount and the lowest fare of the monitored carriers for each day during a period of time. This means it is possible to have different carriers represent the lowest fare each day for the time period. The thick blue line represents the host carrier s data. The red line represents the lowest monitored carrier s data. Hover When you hover your mouse over any point on the chart, a tooltip displays the variance for each carriers total price for that specific date. Variance When you click a point on the chart, the details of the fares are displayed in a grid view below the chart. The details of the host carrier and monitored carriers fares will change as you click different points of the chart. 23 18 May 2015

Zoom To zoom into a specific time period, select one of the zoom options: 1 month, 3 months, 6 months, 1 year, or All. The current zoom level is highlighted in blue. The scroll bar at the bottom of the chart displays data over time. Click either end of the graph and drag in or out to zoom to a specific time period. This will change the view of the main chart to the time period selected. Date Range To view the chart for a specific date range, enter the dates in the From and To date fields located on the top right corner of the graph. Dates must be in entered in DDMMMYY format. Summary View The summary view displays a graphical view of multiple markets in your monitoring set, allowing you to analyze large volumes of data up to 180 days in a single screen. There are two ways to navigate to Summary View: From the Summary View tab, select a monitoring set from My Monitoring Sets or My Organization s Monitoring Sets drop-down menu. The graphs will automatically load upon selection. From the Search and Results tab, select a monitoring set from My Monitoring Sets or My Organization s Monitoring Sets drop-down menu. Then click the Summarize button located in the Search Criteria section. Note: The Summary View is available only for monitoring sets. Each graph displays data from today s date and up to 180 days into the future. Each graph represents a market from the selected monitoring set. The x-axis denotes the date (from today s date up to 180 days) and the y-axis denotes the fare difference amount between the host and the lowest total price. Blue means you are offering the lowest total price, and red means you are not offering the lowest total price on that specific date. 24 18 May 2015

Note: Each graph displays the maximum and minimum fare difference value of the market. Because all graphs are scaled independently, it is important to pay attention to the max/min values to identify the comparative scale for each graph. For example, -10 and -3000 may visually look the same for different graphs, but by looking at the max/min values you can see that each graph is scaled differently from the other graphs. Hover When you hover your mouse over any point on the graph, a tooltip displays the variance of the host and the lowest total price for that specific date. Click any point on the graph to display the market in Chart View. Please see the Chart View topics for further information. Pagination The Summary View displays up to 20 graphs (or markets) per single screen. If the monitoring set has more than 20 markets, use the pagination links on the header to view additional graphs. Excluded s The Excluded s pop-up window identifies any host carrier s fare that is lower than the returned fare but was excluded from the search result. It also shows the reason why the fare was not returned. To navigate to the Excluded s pop-up window, you must first submit the search criteria from the Total Price Comparison Search and Results tab. After the results are displayed on the Results grid, right-click on a Host row of data in the Results grid and then click Excluded s. If no fares were excluded, the Excluded s pop-up window will not display any data. Note: The Excluded s option is currently not available when itinerary is priced one-way. 25 18 May 2015

Market View You may navigate to the data in Market View from the Results grid, Calendar view, and Chart view. When you access Market View from Total Price Comparison, the display will open the Search tab, which is the Market View home page. The search will run for product type PUB and CNP with the specified origin and destination from Total Price Comparison. From the Results grid, right-click a Host row and then select Market View from the menu options. From the Calendar or Chart view, click the Submit to Market View link to search and display data for the specified origin and destination in Market View. 26 18 May 2015

View Details The Taxes, Surcharges, and -Imposed (YQ/YR) Fees pop-up window displays the breakdown of the taxes, surcharges, and carrier-imposed fees applicable to the outbound and inbound fare. To navigate to the taxes, surcharges, and carrier-imposed fees, right-click on a Host row of data in the results grid and then click View Details. If there are no charges applied to the fare, the Details pop-up window will not display any data. Taxes, Surcharges and -Imposed (YQ/YR) Fees Elements Element Name Origin Destination OUT Date IN Date OUT Routing OUT Class Meaning Outbound Date Inbound Date Outbound Routing Outbound Class Description This uneditable field identifies the origin city. This uneditable field identifies the destination city. This uneditable field identifies the outbound travel date of the fare. This uneditable field identifies the inbound travel date of the fare. This uneditable field identifies the carrier of the resulting fare. This uneditable field identifies the routing using airport codes for the connections of the outbound fare. This uneditable field identifies the fare class that applies to the outbound fare. 27 18 May 2015

Element Name OUT Base OUT Total IN Routing IN Class IN Base IN Total Total Price CXR I/O Type Code Sub-Code AMT CUR Exempt Sequence Sector Description Meaning Outbound Base Outbound Total Inbound Routing Inbound Class Inbound Base Inbound Total Inbound/Outbound Tax Nation Code Tax code/carrierimposed fee type Tax type/carrierimposed fee type Amount Currency Description This uneditable field identifies the base fare amount for the outbound fare. This uneditable field identifies the total outbound fare amount, which includes outbound base fare and all taxes, surcharges, and carrier-imposed fees. This uneditable field identifies the routing using airport codes for the connections of the inbound fare. This uneditable field identifies the fare class that applies to the inbound fare. This uneditable field identifies the base fare amount for the inbound fare. This uneditable field identifies the total inbound fare amount, which includes inbound base fare amount and all taxes, surcharges, and carrier-imposed fees. This uneditable field identifies the total fare amount, which includes both the inbound total and outbound total fare amount. This column identifies the carrier of the resulting fare. This column identifies whether the charge item applies for Outbound, Inbound, or Journey. This column identifies the tax item nation code. This column identifies the tax code or carrier-imposed fee type. This column identifies the tax type or carrier-imposed fee type. This column identifies the associated charge amount for the item. This column identifies the currency code of the fare. This column identifies whether the charge item has been exempt from the applicable fare. This column identifies the matched sequence number for the applicable charge item. This column identifies the sector in the itinerary to which the charge applies. This column displays the description and any additional information for the charge item. 28 18 May 2015

Note: When the details pop up window is opened from an On Demand search, the total amount of taxes, surcharges, and carrier-imposed fees from the Results grid is always equal to the total amount of taxes, surcharges, and carrier-imposed fees on the Details pop up window. However, the total amounts may be different when you view the Details pop-up window from a monitoring set search. This is because the Results grid from a monitoring set displays taxes, surcharges, and carrier-imposed fees amounts that were processed during the last nightly cycle, whereas the taxes, surcharges, and carrier-imposed fees amounts on the Details pop-up window are processed from the last Subscriptions pull. Compare Details You may compare the host carrier s breakdown of the taxes, surcharges, and carrier-imposed (YQ/YR) fees with one of the monitored carrier s breakdown of charges. To compare, right-click on a monitored carrier s row of data in the Results grid and then click Compare Details. The host carrier s charge items will be displayed first, followed by the monitored carrier s details. The host carrier s details are displayed first, followed by the monitored carrier s. 29 18 May 2015

Examples Example 1: Using a Monitoring Set Required Elements The minimum fields required when searching in Total Price Comparison are the Origin, Destination,, and Host. Host is defaulted to your carrier and is editable. ORIG DEST CXR Host My Total Price Is WAS LON BA, AA, DL <Your > Diff AMT 30 18 May 2015

In this example, all monitored carriers (BA, AA, and DL) fares higher, lower, and equal to the host carrier s (91) fares will be returned and displayed in the Results grid. When the My Total Price Is field is left blank, your results will show all fares where your total price is higher, lower, or equal to the monitored carrier s total price for the specified market from the date of the search and continuing180 days into the future. D C X R O R I G D E S T Date OUT L 91 WAS LON 25Mar 14 Date IN 01Apr 14 Outbound Class Inboun d Class C U R SUR YQ/ YR Taxes Base Total AMT LLXN LLXN USD.00 458.00 238.90 227.00 923.90 BBWX BBWX.00 458.00 238.90 1880.00 2576.90 1653.00 AA BFFNA BFFNA.00 458.00 238.90 2288.00 2984.90 2061.00 BA DL BXB9W BXB9 W.00 458.00 238.90 2328.00 3024.90 2101.00 E 91 WAS LON 14Apr 14 21Apr 14 SKX4 SKX4 USD.00 458.00 238.90 368.00 1064.90 NKX3 NKX3.00 458.00 238.90 368.00 1064.90.00 AA NKX3 NKX3.00 458.00 238.90 368.00 1064.90.00 BA DL TKXB7 TKXB7.00 458.00 238.90 368.00 1064.90.00 H 91 WAS LON 30May 14 06Jun 14 SHW27 SHW27 USD 100.00 458.00 238.90 850.00 1646.90 MHW3 MHW3.00 458.00 238.90 850.00 1546.90-100.00 AA NHW3 NHW3.00 458.00 238.90 850.00 1546.90-100.00 BA DL THWB7 THWB 7 100.00 458.00 238.90 850.00 1646.90.00 Diff AMT Note: This table shows only some of the results for this example. The full set of results extends to 20 September, 180 days after the date of this search. When using a monitoring set, the Travel Duration is always assumed to be 7 days and Shopper Duration 180 days. The First Travel date is always the date of the search. Therefore, outbound and inbound dates are 7 days apart and fares are returned from the date of the search and 180 days into the future. The search criteria in the chart above would return fares from today s date (25MAR14) through 180 days (20SEP14). My Total Price Is field is used to return results that show My Total Price, or the host carrier s total price, that is higher, lower, or equal to the monitored carrier s total price. Example 2: My Total Price Is When My Total Price Is <Higher> ORIG DEST CXR Host My Total Price Is Diff AMT 31 18 May 2015

WAS LON BA, AA,DL <Your > Higher When you specify Higher, your results will show only fares for specified market(s) where your total price is higher than the monitored carriers total prices. If there are days where the host carrier s total price is lower than or equal to all the monitored carriers total prices, no fares will be returned in the search result. D CXR ORIG DEST Date OUT Date IN Outbound Class Inbound Class CUR SUR YQ/YR Taxes Base H 91 WAS LON 30May14 06Jun14 SHW27 SHW27 USD.00 458.00 238.90 850.00 1647.28 AA BA Total AMT Diff AMT MHW3 MHW3.00 458.00 238.90 850.00 1546.90-100.00 NHW3 NHW3.00 458.00 238.90 850.00 1546.90-100.00 H 91 WAS LON 31May14 07Jun14 SHW27 SHW27 USD 100.00 458.00 238.90 850.00 1646.90 AA MHW3 MHW3.00 458.00 238.90 850.00 1546.90-100.00 BA NHW3 NHW3.00 458.00 238.90 850.00 1546.90-100.00 H 91 WAS LON 01Jun14 08Jun14 SHW27 SHW27 USD 100.00 458.00 238.90 810.00 1506.90 AA MHW3 MHW3.00 458.00 238.90 810.00 1506.90-100.00 BA NHW3 NHW3.00 458.00 238.90 810.00 1506.90-100.00 DL THXB7 THXB7 USD 50.00 458.00 238.90 810.00 1556.90-50.00 Note: This table shows only some of the results for this example. The full set of results extends to 20 September, 180 days after the date of this search. 32 18 May 2015

When My Total Price Is <Lower> ORIG DEST CXR Host My Total Price Is WAS LON BA, AA,DL <Your > Lower Diff AMT When you specify Lower, your results will show only fares where your total price is lower than the monitored carriers total prices. If there are days where the host carrier s total price is higher than or equal to all the monitored carriers total prices, no fares will be returned in the search result. D CXR ORIG DEST Date OUT Date IN Outbound Class Inbound Class CUR SUR YQ/YR Taxes Base L 91 WAS LON 25Mar14 01Apr14 LLXN LLXN USD.00 458.00 238.90 227.00 923.90 AA BA Total AMT Difference AMT BBWX BBWX.00 458.00 238.90 1880.00 2576.90 1653.00 BFFNA BFFNA.00 458.00 238.90 2288.00 2984.90 2061.00 DL BXB9W BXB9W.00 458.00 238.90 2328.00 3024.90 2101.00 L 91 WAS LON 26May14 02Apr14 LLXN LLXN USD 100.00 458.00 238.90 850.00 1646.90 AA BBWX BBWX.00 458.00 238.90 1880.00 2576.90 1653.00 BA BFFNA BFFNA.00 458.00 238.90 2288.00 2984.90 2061.00 DL BXB9W BXB9W.00 458.00 238.90 2328.00 3024.90 2101.00 L 91 WAS LON 26May14 02Apr14 LLXN LLXN USD 100.00 458.00 238.90 850.00 1646.90 AA BBWX BBWX.00 458.00 238.90 1880.00 2576.90 1653.00 BA BFFNA BFFNA.00 458.00 238.90 2288.00 2984.90 2061.00 DL BXB9W BXB9W.00 458.00 238.90 2328.00 3024.90 2101.00 Note: This table shows only some of the results for this example. The full set of results extends to 20 September, 180 days after the date of this search. 33 18 May 2015

Example 3: Calendar View You may view the results in a calendar view to see which days have a variance between the host carrier s fare and any one of the monitored carriers fares. Only days when there is a variance are displayed on the Calendar view. If you selected a Host row with display type L, you will see the following calendar view: Note: This calendar shows only some of the results for this example. The full set of results extends to 20 September, 180 days after the date of this search. The calendar will only display data on days where the host carrier s fare is the lower fare compared to the monitored carriers fares. In this example run on 25 March 2014, there is no data for days before 25 March because historical data is not returned. For a monitoring set, you may view up to 180 days into the future from the date of the search as long as the First Travel date does not go past 330 days from the date of the search. In this example, the first travel date is 25 March 2014. 34 18 May 2015

If you selected a Host row with display type H, you will see the following calendar view: Note: This calendar shows only some of the results for this example. The full set of results extends to 20 September, 180 days after the date of this search. The calendar will display data only on days when the host carrier s fare is the higher fare compared to the monitored carriers fares. There is no data in this example on days before 30 May 2014 because on those days the host carrier s fare is lower compared to the monitored carriers fares. 35 18 May 2015

Example 4: Chart View Using the search criteria from the examples above, you may view the results in a chart view through the Shopper Duration period. The default chart view is Comparison. The search criteria in the chart above would return fares from today s date (25 March 14) through 180 days (20 September 14). Note: This chart shows only some of the results for this example. The full set of results extends to 20 September, 180 days after the date of this search. If you would like to compare the host carrier s fare with the lowest fare (among the host carrier s fare and the monitored carriers fares) for each day over a period of time, select the Lowest Price Comparison option from the drop-down menu. 36 18 May 2015

In the example above, the host carrier (91) was the lowest fare among the host carrier and monitored carriers fares. Selecting the data point for 24 March 2014 shows the details of the host carrier s total fare amount as well as the variance of all monitored carriers fares. 37 18 May 2015

Example 5: Using On Demand Search Required Elements The minimum fields required when using On Demand Search are the Origin, Destination,, Host, Travel Duration (required only for RT), OW/RT, First Travel, and Shopper Duration. Host is defaulted to your carrier and is editable. Travel Duration may be specified up to 99 days and Shopper Duration may be specified up to 180 days. ORIG DEST CXR Host MIA LON BA, AA, DL <Your > My Total Price Is Travel Duration First Travel Shopper Duration Diff AMT 3 01May14 60 RT OW/RT In this example, all monitored carriers fares (BA, AA, DL) higher and lower than the host carrier s fares (91) are returned and displayed in the Results grid. There were no days when the fares were equal. D CXR ORIG DEST Date OUT Date IN Outbound Class Inbound Class H 91 MIA LON 01Apr14 04Apr14 MKX33N MKX33N.00 458.00 279.78 1202.00 1939.78 SUR YQ/ YR Taxes Base Total AMT Diff AMT AA HKXNAJ HKXNAJ.00 458.00 240.09 1202.00 1900.09-39.69 BA HKXNAJ HKXNAJ.00 458.00 240.09 1202.00 1900.09-39.69 DL SKXB33 SKXB33.00 458.00 240.09 1202.00 1900.09-39.69 H 91 MIA LON 02Apr14 05Apr14 MKX33N MKX33N.00 458.00 279.78 1202.00 1939.78 AA HKXNAJ HKXNAJ.00 458.00 240.09 1202.00 1900.09-39.69 BA HKXNAJ HKXNAJ.00 458.00 240.09 1202.00 1900.09-39.69 DL SKXB33 SKXB33.00 458.00 240.09 1202.00 1900.09-39.69 L 91 MIA LON 02Apr14 05Apr14 HKW36N HKW36N.00 458.00 279.78 832.00 1569.78 AA MKWNAJ MKWNAJ.00 458.00 240.09 1032.00 1730.09 160.31 BA MKWNAJ MKWNAJ.00 458.00 240.09 1032.00 1730.09 160.31 DL QKWB63 QKWB63.00 458.00 240.09 1032.00 1730.09 160.31 Note: This table shows only some of the results for this example. The full set of results extends to 20 September, 180 days after the date of this search. Because the First Travel date was set to a future date (1 April 14) than this example run on 25 March, the search starts on 1 April 2014. The Shopper Duration was set to 3 days and Travel Duration was set to 60 days; therefore, outbound and inbound dates are 3 days apart and fares are returned from the First Travel date (1 April) and up to 60 days (30 May). 38 18 May 2015

Results Grid Elements and Descriptions Element Name Meaning Description Sorting By Subscriptions Identifies the Subscriptions transmission date and time N/A of the resulting fares. D Display Identifies the type of report (Higher, Lower, Equal). Host Row CXR Identifies the carrier for the results. Monitored Row ORIG Origin Identifies the origin city (or cities) for the results. The relationship between cities in the ORIG field and cities in the DEST field is Between/And. DEST Destination Identifies the destination city (or cities) for the results. The relationship between cities in the ORIG field and cities in the DEST field is Between/And. Date OUT Outbound Identifies the outbound date of travel. Date Date IN Class Outbound Class Inbound SUR YQ/YR Taxes Inbound Date Surcharge Amount - Imposed Fees Identifies the inbound date of travel. Identifies the fare class that applies to the outbound fare. Identifies the fare class that applies to the inbound fare. Identifies the total surcharge amount from Category 12 (Surcharges) provisions from the fare rule and general rule. Identifies the total YQ/YR amount for the resulting fare. Identifies the total applicable tax and PFCs amount for the resulting fare. Schedules are used to determine the connection points, if applicable. Host Row Host Row Host Row Host Row Host Row Host Row Host Row Host Row Host Row Base Identifies the base fare amount for the resulting fare. Host Row Total AMT Difference AMT Total Amount Difference Amount Identifies the total fare amount, which includes base fare, surcharge, carrier-imposed fees (YQ/YR), and government-imposed taxes and fees. Identifies the total difference amount between the host carrier and the lower/higher carrier. Host Row Monitored Row 39 18 May 2015

Element Name Meaning Description Sorting By Difference PCT Routing Outbound Routing Inbound Difference Percentage Identifies the percentage higher/lower between host carrier and the lower/higher carrier. Identifies the routing using airport codes for the connections of the outbound fare. Identifies the routing using airport codes for the connections of the inbound fare. SUBS Date Subscription Date Identifies the subscription date of the resulting fare. CNX Connections Identifies the number of connections (0=nonstop, 1=one stop, 2=two stops). Monitored Row Host Row Host Row N/A Host Row Cabin Identifies the cabin type for the resulting fare. Host Row CUR Currency Identifies the currency code in the currency of the origin. SUBS Time PDT Subscription Time Product Type Identifies the subscription time of the resulting fare. Identifies the Product type of the resulting fare (PUB=Public Specified, CNP=Public Constructed). Host Row N/A N/A 40 18 May 2015