APPENDIX I QUESTIONNAIRE IMPACT OF FOREIGN DIRECT INVESTMENT (FDI) IN INDIAN RETAILING WITH SPECIAL REFERENCE TO VELLORE DISTRICT, TAMIL NADU FOR CUSTOMERS I. SOCIO-ECONOMIC FACTORS 1.1 Gender : a) Male b) Female 1.2 Age : a) Up to 25 b) 26 35 c) 36 45 d) Above 45 1.3 Educational qualification : a) Up to HSC b) Diploma c) UG d) PG 1.4 Occupation : a) Student b) Employee c) Professional d) Business e) Others 1.5 Marital Status : a) Married b) Unmarried 1.6 Family Size : a) Below 4 members b) 4 to 6 member c) Above 6 members 1.7 Earning members of : a) One b) Two c) Three d) Four and above family 1.8 Monthly Income of : a) Up to 20,000 b) 20,001 to 40,000 family c) 40,001 to 60,000 d) Above 60,000 1.9 How much normally do you spend when you go shopping? a) Up to Rs.5000 b) 5001 to 10000 c) 10001 to 15000 d) Above 15000 1.10 How often do you go shopping in a month? a) Once b) Twice c) Thrice and above
1.11 Rank the reason for changing customers needs and preferences. Sl. No. Reasons Rank a. Nuclear family b. Dual income c. Brand preference d. Changing Life style e. Personal and health care f. Credit card facilities g. Status II. CUSTOMERS PERCEPTION TOWARDS GLOBAL RETAILERS 2.1 Availability of fresh products. 2.2 Availability of domestic and foreign goods. 2.3 Consistent quality of goods. 2.4 Fair price compared to open market. 2.5 Environmental friendly. 2.6 Adequate selection of merchandise. 2.7 Huge assortment of goods. 2.8 Improved servicescape 2.9 All goods at one place. 2.10 Availability of updated products. 2.11 Hygienic with good infrastructure. 2.12 Good atmosphere for family shopping. 2.13 Right discount at right time. 2.14 Economic growth and image of our country. 2.15 Change in people s life style.
III. CUSTOMERS PREFERENCE AND BUYING BEHAVIOR TOWARDS GLOBAL RETAILERS 3.1 I prefer organized retail outlet to unorganized one to purchase food and grocery items. 3.2 Purchasing goods and apparels global retailers is most preferable one. 3.3 Easy accessibility enabled me to prefer global 3.4 I am satisfied with the good and hygienic environment of global 3.5 Due to comfortable parking facilities I often go to the shop. 3.6 Fresh availability of products increases my loyalty towards the shop. 3.7 Updated technological products enable me to prefer the shop. 3.8 All branded items with good quality are the great advantage for global 3.9 I am satisfied with the fair price of global 3.10 Proper communication and good service increase my preference towards global 3.11 Adequate product information and excellent hospitality enhance reliability towards the shop. 3.12 Good place for family shopping during weekends. 3.13 Great discount, offers and gifts during special occasions attract me to be a member of the shop. 3.14 It is the place for relaxed shopping with greater safety
3.15 3.16 3.17 and entertainment. Shopping in such a mall increases image and changes life style of customers. Facility of online shopping is also one of the major reasons to choose global Innovative fragmented market of global retailers increases the shopping habit of customers. IV. CHALLENGES FACED BY CUSTOMERS TOWARDS GLOBAL RETAILERS 4.1 FDI resorts to predatory pricing. 4.2 Place for high class customers. 4.3 Lack of bargaining. 4.4 No choice for split purchases. 4.5 Non-availability of credit facilities. 4.6 Higher price compared with other retail outlets. V. Give your suggestions regarding impact of FDI in Indian retailing Thank You
APPENDIX II QUESTIONNAIRE IMPACT OF FOREIGN DIRECT INVESTMENT (FDI) IN INDIAN RETAILING WITH SPECIAL REFERENCE TO VELLORE DISTRICT, TAMIL NADU FOR ORGANIZED RETAILERS I. SOCIO - ECONOMIC FACTORS 1.1 Gender : a) Male b) Female 1.2 Age : a) Up to 25 b) 26 35 c) 36 45 d) Above 45 1.3 Educational qualification : a) Up to HSC b) Diploma c) UG d) PG 1.4 Sources of Investment : a) Own investment b) Bank loan c) Corporate investment 1.5 Years of experience in : a) Below 5 years b) 5-10 years c) Above 10 years retail business 1.6 Annual Turnover : a) Below 1 crore b) 1-2 crores c) 2-3 crores d) Above 3 crores 1.7 No of trained Manpower : a) Below 50 b) 50-100 c) Above 100 1.8 Area of Retail Space : a) Below 1000 Sq. Mtrs b) 1000-2000 Sq. Mtrs c) Above 2000 Sq. Mtrs II. PERCEPTION OF ORGANIZED RETAILERS TOWARDS GLOBAL RETAILERS 2.1 FDI has greater impact over Indian retailing. 2.2 Favourable government policies support FDI for easy entry into retailing.
2.3 It provides improvement in backend infrastructure. 2.4 It increases economy s GDP by encouraging export. 2.5 2.6 It understands customer s choice and serves according to their changing life styles. It offers best management practices and IT friendly techniques. 2.7 It provides an aid to Indian agriculture. 2.8 It increases liquidity through foreign exchange reserves. 2.9 It offers huge employment opportunities. 2.10 It is endowed with high fragmented distribution network. 2.11 It encourages investment and employment in supply chain management. 2.12 It introduces smart shopping like effective display, home delivery, self-service etc. III. OPPORTUNITIES AVAILABLE TO ORGANIZED RETAILERS DUE TO EMERGENCE OF FDI IN INDIAN RETAILING 3.1 Upgrading their technology and renovating their stores according to global 3.2 Progressing with additional branded product lines. 3.3 Joint venture solves the problem of capital constraints. 3.4 Effective global advertisement enhances the sales of their products. 3.5 Control by government regarding percentage entry of global retailers gives chance for them to grow. 3.6 Change in the management policies like shifting from MRP to EMI. 3.7 It started serving both modern and traditional products.
3.8 It increases mergers and association with foreign 3.9 It improves their food processing, packaging and logistics. 3.10 Improved support by various financing institutions. IV. CHALLENGES FACED BY ORGANIZED RETAILERS DUE TO FDI IN INDIAN RETAILING 4.1 Stiff competition results in large exit of domestic 4.2 Recession of local retail stores due to global 4.3 Dropping off loyal customer due to global 4.4 Marginalization of the domestic players. 4.5 It increased dependability on other countries. 4.6 Labour shortage in local retail stores due to global 4.7 Providing 24X7 services. 4.8 Essential products are being controlled by foreign 4.9 Jobs in manufacture sector will be lost. 4.10 Favourable government policies towards FDI are great obstacles for the growth. V. Give your suggestions regarding impact of FDI in Indian retailing Thank You
APPENDIX III QUESTIONNAIRE IMPACT OF FOREIGN DIRECT INVESTMENT (FDI) IN INDIAN RETAILING WITH SPECIAL REFERENCE TO VELLORE DISTRICT, TAMIL NADU FOR UNORGANIZED RETAILERS I. SOCIO - ECONOMIC FACTORS 1.1 Gender : a) Male b) Female 1.2 Age : a) Up to 25 b) 26 35 c) 36 45 d) Above 45 1.3 Educational qualification : a) Up to HSC b) Diploma c) UG d) PG 1.4 Sources of Investment : a) Own investment b) Bank loan 1.5 Years of experience in : a) Below 5 years b) 5-10 years c) Above 10 years retail business 1.6 Annual Turnover : a) Up to 5 lakhs b) 6-10 lakhs c) 11-15 lakhs d) Above 15 lakhs 1.7 No of trained Manpower : a) Below 10 b) 10-20 c) 21-30 d) Above 30 1.8 Area of Retail Space : a) Below 500 Sq Mtrs b) 500-1000 Sq. Mtrs c) Above 1000 Sq Mtrs II. PERCEPTION OF UNORGANIZED RETAILERS TOWARDS GLOBAL RETAILERS 2.1 FDI has greater impact over Indian retailing. 2.2 Favourable government policies support FDI for easy entry into retailing.
2.3 Provides improvement in backend infrastructure. 2.4 Increases economy s GDP by encouraging export. 2.5 2.6 It understands customer s choice and serves according to their changing life styles. It offers best management practices and IT friendly techniques. 2.7 It provides an aid to Indian agriculture. 2.8 It increases liquidity through foreign exchange reserves. 2.9 It offers huge employment opportunities. 2.10 It is endowed with high fragmented distribution network. 2.11 It encourages investment and employment in supply chain management. 2.12 It introduces smart shopping like effective display, home delivery, self-service etc. III. OPPORTUNITIES AVAILABLE TO UNORGANIZED RETAILERS DUE TO FDI IN INDIAN RETAILING 3.1 Upgrading their technology and renovating their stores according to global 3.2 Progressing with additional branded product lines. 3.3 Joint venture solves the problem of capital constraints. 3.4 Effective global advertisement enhances the sales of their products. 3.5 Control by government regarding percentage entry of global retailers gives chance for them to grow. 3.6 Change in the management policies like shifting from MRP to EMI. 3.7 It started serving both modern and traditional products.
3.8 It increases mergers and association with foreign 3.9 It improves their food processing, packaging and logistics. 3.10 Improved support by various financing institutions. IV. CHALLENGES FACED BY UNORGANIZED RETAILERS DUE TO FDI IN INDIAN RETAILING 4.1 Stiff competition results in large exit of domestic 4.2 Recession of local retail stores due to global 4.3 Dropping off loyal customer due to global 4.4 Marginalization of the domestic players. 4.5 It increases dependability on other countries. 4.6 Labour shortage in local retail stores due to global 4.7 Providing 24X7 services. 4.8 Essential products are being controlled by foreign 4.9 Jobs in manufacture sector will be lost. 4.10 Favourable government policies towards FDI are great obstacles for the growth V. Give your suggestions regarding impact of FDI in Indian retailing Thank You