R.H. SHEPPARD CO., INC. HANOVER, PA. 17331 QUALITY BY DESIGN NINTH EDITION
TABLE OF CONTENTS TITLE PAGE 1. SUPPLIER QUALITY SYSTEM REQUIREMENTS 1 2. PURCHASE ORDERS, SPECIFICATIONS AND PRINTS 1 3. REQUESTS FOR PRINT CHANGES 1 4. REQUESTS FOR DEVIATIONS FROM PRINTS 2 5. PACKAGING 2 6. ON TIME DELIVERIES 3 7. PPAP REQUIREMENTS 3 & 4 8. MATERIAL COMPLAINT NOTICES (MCN) 5 8.1 MCN ISSUE 5 8.2 CORRECTIVE ACTION RESPONSE NOT REQUIRED 5 8.2 CORRECTIVE ACTION RESPONSE REQUIRED 5 8.3 SECOND NOTICE MCN 5 SAMPLE MCN S 6 & 7 Rev. 9, PAGE i
1. SUPPLIER S QUALITY SYSTEM REQUIREMENTS The minimum quality system required to do business with the R. H. Sheppard Company is ISO 9001:2008. Proof of certification to this standard must be available upon request. All ISO9001 certified suppliers are required to develop their quality systems to conform to the ISO/TS 16949 standard utilizing the AIAG standards listed below. These standards are necessary to provide the R.H. Sheppard Company with well documented PPAP s as required and assure the appropriate controls are in place. FMEA - Potential Failure Mode & Effects Analysis (Design & Process) MSA - Measurement Systems Analysis PPAP - Production Part Approval Process SPC - Statistical Process Control APQP - Advanced Product Quality Planning & Control Plan Current revisions of these manuals can be obtained from the Automotive Industry Action Group @ www.aiag.org. 2. PURCHASE ORDERS, SPECIFICATIONS AND PRINTS All confirmed purchase orders will be sent to the supplier with copies of the latest revisions of the applicable Sheppard prints, or Part Identification Sheets and specifications. The supplier should discard any previous revisions of these documents and use those provided with the Sheppard Purchase Order. 3. REQUESTS FOR PRINT CHANGES If it is determined by the supplier that a dimension or other print specification require changes, the supplier shall contact the Sheppard Purchasing Manager via e-mail and request a print change. The supplier shall provide all necessary details of the requested change to the Purchasing Department. Following RHSCo. review of the request, the Purchasing Department will inform the supplier of the decision in writing via e-mail. Rev. 9, Page 1 of 7
4. REQUEST FOR DEVIATION FROM PRINT (Prior to, During or Following Manufacturing) The supplier shall contact the Sheppard Purchasing Department via e-mail if a problem is discovered in complying with any print requirement and report the following information as a minimum: 1. Sheppard Part Number; 2. Sheppard Purchase Order Number; 3. Description of the problem; 4. Quantity of the parts involved; 5. Duration of this condition; 6. The proposed corrective action for preventing future occurrences of the reported condition. This information will be reviewed by Sheppard Purchasing, Quality and Engineering, as necessary. Following review, the supplier will be contacted by the Purchasing Department on the acceptance or rejection of the deviation request in writing via e- mail. 5. PACKAGING Unless otherwise stated in the Sheppard purchase order, all parts and material shall be packaged for shipment in accordance with the supplier s standard packaging procedures. The methods and materials used in packaging shall assure adequate protection against damage during handling and delivery. Rev. 9, Page 2 of 7
6. ON TIME DELIVERIES The R. H. Sheppard Co., requires 95 percent on time delivery performance from its suppliers. If the required delivery of parts as stated on the Sheppard Purchase Order cannot be met, the supplier shall immediately contact the Sheppard Purchasing Department to determine if the delay would have a negative affect on our production. The R. H. Sheppard Co., would be subject to very severe penalties from our customers if we caused delays or stoppages on any of our customers production lines due to poor delivery performance. The R. H. Sheppard Co., reserves the right to assess suppliers penalties and/or recoup related costs if a supplier causes a delay or stoppage on an assembly line. 7. PPAP REQUIREMENTS The below guide describes when a PPAP will be required and what level of PPAP should be performed, we have identified various conditions where a PPAP will be required, however, should you have a question on a different situation please contact R.H. Sheppard Purchasing or Quality Department for further direction. 7.1 No PPAP: This MAY be allowed for commercially available product from a catalog, must be approved by quality. 7.2 Level 1 PPAP: Is required when purchasing commercially available product. A PSW/Dimensional layout is required. 7.3 Level 1 PPAP: New Tooling (dies) a Level 1 PPAP along with a PSW and full dimensional layout is required. 7.4 Level 3 PPAP: MATERIAL CHANGES, all material changes must be submitted to Purchasing to receive authorization from Product Engineering to make parts and proceed with testing. A Level 3 PPAP is required and there is a 300 piece minimum PPAP run unless otherwise approved by Quality. Level 3 PPAP is required as defined by the AIAG Manual. Rev. 9, Page 3 of 7
7.5 Level 3 PPAP: Required for any parts manufactured to a RH Sheppard print/design. There is a 300 piece minimum PPAP run unless otherwise approved by Quality. Level 3 PPAP is required as defined by the AIAG Manual. 7.6 Level 3 PPAP: MOVING TO A NEW SUPPLIER required for any parts manufactured to a RH Sheppard print/design. A Level 3 PPAP is required as defined by the AIAG Manual. 7.7 Level 1 PPAP: FAMILY OF PARTS, when a part has a Level 3 PPAP performed and there are subsequent like parts, a Level 1 PPAP and PSW with dimensional layout is acceptable for any additional parts in that family. 7.8 Level 3 PPAP: MAKING ANY PROCESS/PLANT MOVES CHANGES required for any parts manufactured to a RH Sheppard print/design. There is a 300 piece minimum PPAP run unless otherwise approved by Quality. Level 3 PPAP is required as defined by the AIAG Manual. All procedures will work in conjunction with the AIAG PPAP Manual. Copies of this manual may be obtained by visiting: https://www.aiag.org/products/products-list/product-details?productcode=ppap-4 Rev. 9, Page 4 of 7
8. MATERIAL COMPLAINT NOTICE (MCN) PROCEDURE 8.1 MCN ISSUE A Material Complaint Notice (MCN) will be issued to the supplier for any discrepant shipment received at R. H. Sheppard. The Responsibility Description section of the MCN will contain instructions stating whether or not written corrective action is required. 8.2 CORRECTIVE ACTION RESPONSE NOT REQUIRED On the issued MCN if under responsibility a #2 is present, no corrective action response is required. It is recommended that the supplier investigate the reported condition(s) and implement necessary changes. 8.2 CORRECTIVE ACTION RESPONSE REQUIRED On the issued MCN if under responsibility a #1 is present, a corrective action response is required. A corrective action report, utilizing the 8D format, shall be completed by the supplier. This corrective action report shall contain as a minimum information on the following: The immediate containment action taken The root cause The proposed corrective action plan The implementation date of the permanent corrective action The verification of Corrective Action take for effectiveness The supplier shall submit the completed MCN response to the Sheppard Purchasing Department within 30 calendar days of receipt. Additional information concerning 8D response, Corrective Action format may be obtained from the American Society for Quality @ www.asq.org. 8.3 SECOND MCN NOTICE If the initial corrective action response is not received at R. H. Sheppard within the required time, a Second Notice MCN will be issued. Included on the front page of the MCN will be a reminder note stating that the written corrective action report is overdue. A 30 calendar day response time from the day of receipt will be required on this notice. A LACK OF RESPONSE WILL HAVE A NEGATIVE EFFECT ON SUPPLIER RATINGS AND FUTURE BUSINESS WITH R.H. SHEPPARD. Rev. 9, Page 5 of 7
SAMPLE MATERIAL COMPLAINT NOTICE Requiring CAR: R. H. SHEPPARD CO., INC. Rev. 9, Page 6 of 7
SAMPLE MATERIAL COMPLAINT NOTICE Not Requiring CAR R. H. SHEPPARD CO., INC. Rev. 9, Page 7 of 7