OpenScape Business A unified business solution for small and mid-size companies Oct. 2013
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UC Can Help You What s important? To find people quickly A shipment is heading to the warehouse Who will receive it? A deal will close if the owner can talk to the prospect Can I reach the owner in time? Presence Saves Time What s important? Never missing a message from a customer or coworker A multi-tasking sales person won t miss a voice or fax message because they will automatically appear via e-mail A Single Inbox What s important? Not wasting time transferring data Law firms can track voice communications automatically. If a customer calls, their CRM data will automatically open on your desktop Integration Can Help 32 Mins Average time saved because UC helps you to find the person you need on the first attempt 43 Mins Average time saved by managing emails, voicemails and faxes from one inbox 3 Benefits 1- Time Savings 2- Better Accuracy 3- Real-Time Data Access Sources: Information Week, IT Management, Inc. and Sage Research, Inc. 5
Our Own Experience Cost Control and Investment Protection Leverage IP and UC One Solution Improve Team Performance and Customer Service Retain Competitive Advantage 6
Goals and Solutions Business Goals Manage many tasks Enable employees on the move Key Factors UC available to everyone Support smart phones and tablets Management Team Improve customer service Lower operational costs Scalable and flexible solution Vendor support Integrated tools enabling productivity Simple migration Integration; add new users and devices Global model to reassure customers 7
OpenScape Business A unified business experience for single or multi-site environments All-in-One Fully Integrated Unified Business Phones and apps for any workplace Classic or Modern VOIP Cabling Adapts to your Business 8
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The Perfect Solution for SMBs OpenScape Business Voice & Unified Communications User Clients & Groupware myportal Smart, myportal for Desktop, myportal for Outlook, myportal for Mobile/ Tablet Voice & Video Clients All OpenStage HFA, T & SIP devices, Video with OpenScape Personal Edition SIP Multichannel Contact Center Available now for all deployment models Attendant Console & Applications myattendant & OpenScape Business Att enhancements OpenStage GateView, Application Launcher 10
For any Infrastructure, HW & SW, Classic or IP OpenScape Business X3 / X5 / X8 Voice & UC-Solution for up to 500 Users All-In-One Voice & UC with on-board full IP, for up to 500 IP Users, IP & Digital & Analog, DECT, ITSP, SIP Trunking, ISDN / S2 OpenScape Business S Virtualized PABX for up to 500 Users All-in-one Voice & UC, Server -based UC Software Solution for up to 500 Users, Virtualization with VMware, SIP Trunking X3 X5 X8 UC Booster Option UC Booster Card For up to 150 UC Suite Users Plug-In Board for X3R/X5R/X8 UC Booster Server For up to 500 UC Suite User Server for X3/X5/X8 Voice Channel Booster additional DSP channel for X3/X5/X8 Server-based or fully virtualized 11
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UC Clients for any Workplace Desktop Clients myportal Smart The powerful entry into the world of UC For office-based users with the most common OS (Windows & MAC) Mobility Client myportal for Mobile/for Tablet For mobile users offering UC everywhere on almost every device Desktop & Groupware Integration myportal for Outlook & Desktop Full feature diversity on the Desktop or integrated into Outlook The perfect solution for Microsoft Outlook users On the Phone myportal for OpenStage Allowing office-based workers fast change of their presence status and fast & comfortable access to their voice mail box 13
Powerful Entry into the UC World Stay in contact, and never miss an important message with myportal Smart Presence includes status-based announcements Favorites includes Call Status Voicemail to E-mail Visual Voice Mail Control Ad hoc conferencing Directory Access Chat Reminder For Apple MAC OS & Windows Integrated in the UC-Mainboard for up to 50 users for the X3, X5, X8 14
UC Smart Integrated Enhancements Improve your reachability with integrated visual voicemail and Auto Attendant Voicemail Fully integrated into UC Smart Up to 300 Voicemail boxes 6 Channels, 32h recording TUI or UC Smart controlled Voice Quality G.711 Wave Enhanced password security Announcement port start/stop or Loop Group Mailbox (MWI to all members) Auto Attendant No need for additional hardware Up to 100 Auto Attendant Mailboxes Multi Level Attendant, AA to AA, Mailbox or numbers 4 Auto Attendant Greetings for: night/day, manual selection, etc. 15
myportal for Desktop & myportal for Outlook Speed your communication with integrated UC Web-Collaboration Call Recording Integrated Presence Visual Voicemail Fax Mailbox Call Journal Outlook Integration Directory Access Favorites Instant Messaging 1# UC Suite with UC Booster Card, Booster Server or Business S Drag & Drop Conference Call Pop-Ups One Number Service Mobility Personal Notification Social Media Personal Auto-Attendant Dial per Mouse Click 16
myportal for Mobile & myportal for Tablet Unlimited Mobility and Collaboration Be available The OpenScape Business user interface for mobile employees using smartphones or tablets with a graphical user interface such as: iphone, Blackberry, Nokia, Android and Windows Mobile Open browser based approach for all other mobile phones or tablets - No dedicated applications need to be loaded on the mobile device Enhanced UC feature set for managing calls directly from the mobile phone (incl. conferencing, consultation and call transfer) No need of a parallel fixed phone anymore with the new mobility user license 17
OpenScape Web Collaboration Integrated Launch it with OpenScape Business User Interface Full-featured OpenScape Web Collaboration solution specifically packed and embedded for SMBs Launched via OpenScape Business Drag & Drop Conferencing Service or from call pop-up window Simple, intuitive interface with one-click access to all features Integrated text, data, web, and multi-party H.264 desktop video conferencing Mobile client that runs on any smartphone device including iphone, ipad, ipod Touch and Android clients Highly secure 256-bit AES encryption On-premise deployment model, that can be installed quickly, cost-effectively, and with minimum IT resources OpenScape Web Collaboration requires a Windows Server Available with UC Suite (UC Booster Card/Server or Business S) 18
OpenScape Business Attendant and BLF Provides the perfect view to all users OpenScape Business Attendant Display and change Presence status on Attendant BLF Show BLF with Feature keys ( Hold, Day/Night ) New Phonebook : System speed dial "All in one window" for small systems Support of OpenStage 30T Network-wide Call Status & Presence View for up to 4 Nodes (with BLF Server), more on a PSF base Different Skin variants available OpenScape Business BLF (Busy Lamp Field) Network-wide Call Status & Presence view for up to 4 Nodes Display Presence status for other users & Change own Presence Up to 50 Business BLF Users per node Caller Journal in/out Dial via Web Service Interface (CTI Control) Business BLF is a Stand-Alone Application, BLF Server for network-wide use 19
The Attendant Console and myattendant Stay in control of your business and see who is available, and who is not, at-a-glance myattendant for UC Suite for operators to handle calls fast and efficiently, and for managing teams 20
On-Premise Mobility DECT and DECT IP For voice connectivity on the entire campus, for traditional and IP-based communication infrastructures DECT Classic For traditional and network infrastructure Convenient, easy-to-use,menu-driven interface of the DECT handset Up to 7 DECT base stations for X3 and X5 rack variants DECT IP For IP networks Phonebook via LDAP Call waiting and call forwarding Caller Name on display and differentiation of calls (internal/external) Message Waiting Indication 21
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Integrated Contact Center with UC Suite Optimize agent productivity with innovative communications tools Business Process Integration Collaboration tools that get the right expert on the line Intelligent Routing Visual design tools that simplify workflow development Integrated Multimedia Supervisors tools that can help Agents be more productive Easy Management & Reporting 23
Multimedia Contact Center Anywhere Agents One Call Resolution Reports Agent Functions Team Information Presence of the Experts Call Pop-Ups Hands-free Call Control Individual Recording of Agent Calls Contact Center Voice Calls, Fax, & E-mail Customized Agent Desktop Headquarters Supervisors and Agents Branch Office Agents Agent At Home 24
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The Open Approach IT Flexibility Seamlessly integrate into the IT Eco Systems of choice Integration Integration into business environments and customer databases with Open Directory Services and Application Launcher increase productivity Flexible Deployments Desktop and OS/Application level virtualization reducing physical HW while enhancing availability and reliability Social Collaboration Extending communications reach with standard Interface XMPP leveraging social media networks (e.g. Google Talk) Connectivity Open SIP Interface to leverage lowest cost IP communications via SIP trunking, including service such as Skype Connect SIP 26
Integrate CRM with Application Launcher A client application that allows the launch of 3rd party business applications based on Caller Identification (CLI) Productivity Customer Service Handing over caller information from OpenScape Business into existing customers CRM apps Launch customer apps by batch file or URLs Flexible pop-up windows with customized action buttons Can be licensed individually per user client 27
Open Directory for Business Process Integration An embedded solution to provide flexible connectivity to external customer databases & client applications Unified Directory Access Database Connector SQL Access to Phonebook Open Directory Assistant Access to all directories from 3rd party applications, OpenStage or IP-DECT through an embedded LDAP Server interface Connection to multiple external databases Combines internal directories and external databases into a single unified search engine UI Easy to manage and configure through wellknown OpenScape Business Web-based Management 28
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Full Range of UC-enabled Devices & Voice Clients OpenStage HFA, SIP & T Secure, reliable advanced phones Deployment Service Mobile UC CMI, IP DECT, WLAN IP Phones Soft Clients OS5 OS10 OS15 OS20 OS30 OS40 OS60 IP 35/55 (SIP) * Migration of existing optipoint Phones possible 30
OpenStage Gate View User-friendly, security solution offering real-time video surveillance to observe/control your business from anywhere PC Desktops (Web-client) OpenStage 60 iphone/ipad (Gate View app) Entrances Parking lots Doors View real-time video from a broad range of device options Compatible with a large range of certified IP web-cameras to prevent physical threats Video recording to secure and observe important areas Video-control entrance areas and grant access via OpenStage phones together with video doorphone solutions 31
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Networking with UC Suite Flexibility in deployment and interfaces Voice supported Presence management (Presence visibility) Network-wide call status (ringing, on call, active mobile device) Call Pick Up via myportal Instant Messaging including multi user chats Drag & Drop Conferencing in the network Network-wide Web Collaboration (with Desktop Sharing & Video) Voicemail forwarding in the network Business Attendant and myattendant change presence status for all users System-wide internal directory and favorites External directories via Open Directory Services Integration into MS Exchange calendar and public folders XMPP based presence & chat support to external partners Providing network-wide busy lamp indication on DSS Phone Keys 33
Software-based UC Solution Virtualization Motivations Re-organization due to server rank-growth Need of Centralized Management Need to enhance reliability Need to reduce service hours Benefits Reduction of physical Server-Parks: > HW costs, Space, Green IT Ease of Data Backup and Restore Scalability Monitoring Re-use of old OS systems in a virtual environment 34
Survivability is Business Continuity Dedicated Standard Industry Server Redundant power supply Linux SW based redundant hard disks ECC RAM to detect and correct RAM errors Automatic re-register via second standby registration setting Voice functionality can be used during the emergency mode Detects server failures automatically, using a heartbeat on servers Restarts virtual machines almost instantly without human intervention Host System 1.High Availability Server HW 2.X3/X5/X8 Failover 3.VMWare High Availability Customers Suppliers Sales Teams 35
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Leverage Existing Investments Innovative Migration for your existing HiPath 3000 V9 Leverage Existing Investments Easy migration path for HiPath 3000 (includes OpenScape Office HX) customers Exchange your mainboard Migration Path for OpenScape Office LX Customers Free of charge upgrade license Investment Protection Keep your hardware, phones and cables Flexibility to move from TDM to IP Exchange your mainboard Upgrade to full featured UCC and use Presence, Fax, Conferencing, Contact Center and much more 37
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OpenScape Business All-in-One Solution meeting all SMB needs Easy to install and maintain Scalable and Flexible Mobility/Distributed Workforce Management of Operational Costs Productivity and Customer Service Support 39
"We are pleased to add OpenScape Business to our portfolio and are excited to bring a UC solution to our TDM customers. As a partner who has sold HiPath 3000 systems for many years, we see OpenScape Business as a natural evolution of this product family that brings our customers the latest in communications technology." Ian Allmark Managing Director, Lloyds IP 40
OpenScape Business -Unmatched in Value Simplicity More UC functionality in one box than any other vendor, and is easy to support with Web-based management tools TCO A superior ownership experience No rip and replace to upgrade from TDM to IP, add more functionality, or scale to support more users User Experience Has Apple Mac OS client, where other vendors only have Web-based solutions Flexibility Available on more mobile platforms than any other vendor 41
OpenScape Business Key Takeaways Streamlined use of product components (i.e. cables, hardware boards) Designed as an All-in-One Appliance with TDM, analogue, DECT, IP and UC as default capabilities New license model to simplify purchasing process 3 years SW Assurance is included, receive all upgrades and updates for free 3 years of partner Support is included with premium hotline, remote access platform 4