Human Capital Management Developing Strategic Partners at All Levels Presented By: Adrienne Schleigh SHRM-SCP HR Works, Inc. HR Works is not engaged in rendering legal services. If legal advice is required, the services of a competent labor attorney should be sought.
Agenda The Business Case for Employee Engagement The ROI of effective Human Capital Management Employee engagement masters Connecting HR to strategy Employee engagement tools Identifying Leaders of Today and Tomorrow Common traits of influential leaders Identifying at-risk managers The steps from manager to leader
THE BUSINESS CASE FOR EMPLOYEE ENGAGEMENT
The ROI of Human Capital
Importance
Employee Turnover Source: SHRM Human Capital Benchmarking Report
Engagement Masters: Google Empowerment Accountability Openness Informed decisions We maintain an open culture where everyone feels comfortable contributing ideas and sharing opinions.
Local Engagement Master: Wegmans Alignment Empowerment Training Informed decisions A happy, knowledgeable and superbly trained employee creates a better experience for customers.
Connecting HR to Strategy Source: Deloitte By focusing on the employee experience, HR leaders can improve employee engagement, empower teams and leaders, and develop solutions that will be useful and compelling to employees.
Engagement Tools Employee satisfaction survey Best Companies to Work For (SHRM) Manager Training Performance Management Coaching Human Capital Management/Leadership Communication Standards Employees and Managers Cultural Values Matrix Defined values and examples of how and when they are demonstrated
Engagement Tools If you want to create a great product, just focus on one person. Make that person have the most amazing experience ever. -Brian Chesky, Co-Founder & CEO of Airbnb
IDENTIFYING LEADERS OF TODAY AND TOMORROW
Managers vs. Leaders There are no certifications or professional accreditations for the master strategist, the empathetic boss, the inspiring leader, or the great communicator. - John Hillen, former Assistant Secretary of State
Managers vs. Leaders Source: Peter G. Northouse s Leadership: Theory and Practice
Influential Leaders Lead by Example Avoid inconsistency Don t over-promise Invest equal amounts of time into employees Are deliberate in their actions Have total integrity Are trusted and demonstrate trust in others Speak positively and respectfully about staff, peers, and leadership Express optimism Do the work First to volunteer for undesirable tasks Adhere to rules, policies, expectations, etc. If we win the hearts and minds of employees, we're going to have better business success. -Mary Barra, CEO General Motors
Influential Leaders Focus on Accountability Are Humble Demonstrate confidence but readily admit mistakes Use mistakes as tools for coaching/learning Have High Accountability Have high personal standards of excellence Take more of the blame and less of the credit Acknowledge areas of improvement appropriately Control their emotions and know their triggers Acknowledge mistakes of others quietly Provide ongoing coaching It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently. -Warren Buffet, CEO Berkshire Hathaway
Influential Leaders Celebrate Success Acknowledge accomplishments appropriately Make it their personal goal to develop others Demonstrate genuine caring and interest in others Acknowledge accomplishments both privately and loudly (if applicable) Celebrate success Set time aside for acknowledging achievements Are timely, genuine, and specific when acknowledging success and/or improvements Focus on team achievements A simple rule of business is, if you do the things that are easier first, then you can actually make a lot of progress. -Mark Zuckerberg, CEO Facebook
Influential Leaders Listen Embrace open communication Facilitate direct and respectful communication among teams/coworkers Acknowledge what s not being said Actively solicit feedback Are truly approachable in actions, not words Set aside designated time for employee feedback Make changes based on suggestions Are great story tellers Share personal achievements and learning opportunities I'm brutally honest. I always look at things from their point of view as well as mine. And I know when to walk away. -Indra Nooyi, CEO Pepsi-Co
Influential Leaders Are Fearless Ask Why Not? rather than Why? Think creatively Embrace change Demonstrate Courage Lead up, down, and across Challenge ideas Embrace confrontation Let the best idea win Fearlessness is like a muscle. The more I exercise it the more natural it becomes not to let my fears run me. -Ariana Huffington, CEO Huffington Post
Influential Leaders Empower Others Understand team dynamics Foster open communication and fearlessness Clearly define roles Delegate Ensure adequate resources Look for the small wins Understand strengths and capitalize Let go Focus on outcomes, not pathways Reward success Approach setbacks with team problem solving Ensure accountability Leaders thrive when they feel creatively empowered, when they trust the people around them, when their confidence is swelling. -Bill Simmons, Media Group
Identifying At-Risk Managers Inability of the team to work together efficiently/accomplish tasks Claims of favoritism Inability of the team to solve problems Lack of creative ideas/innovation from team members High turnover High level of unhealthy conflict between team members High absentee rate Claims of harassment/discrimination Claims of bullying
The Path to Developing Leaders Determine the focus Limit to one manager, new managers, all managers? Communicate Coordinate communication between HR, C-suite, Department Heads Determine how the process will be communicated to both the manager and employees Clearly communicate expected outcomes, roles, and expectations Diagnose the problem 360 feedback Employee interview sessions Team shadowing Communicate results Written report Direct communication Team meetings
The Path to Leadership Establish accountability Team goals Manager goals Organizational goals Clearly defined success indicators Provide training Manager/leadership training Employee/job training Measure Results Set manageable and realistic timeframes for evaluation Define clear reporting structures for problems/concerns Communicate a commitment to making any necessary personnel changes
Costly Mistakes Allowing employees to take advantage of the situation (ie. focusing only on the areas of the manager s improvement) Poor communication of the outcomes and follow up Not acting on and/or addressing concerns or suggestions Not providing adequate training to address concerns Not having full buy in/support of C-suite or Department Head Focusing only on poor performers Not measuring and/or celebrating success Not making appropriate personnel decisions if a manager is unable or unwilling to embrace leadership expectations
The Cost of the Unsalvageable Manager The single biggest decision you make in your job--bigger than all the rest--is who you name manager. When you name the wrong person manager, nothing fixes that bad decision. Not compensation, not benefits--nothing. - Jim Clifton, Gallop CEO
Summary Investing in employee engagement and an organization s culture has been proven to result in better business outcomes. Leadership is natural in some employees, regardless of their title. Be on the lookout for leadership traits in employees. Leadership skills can be learned, but managers must be held accountable. When managers fail to embrace the concepts of leadership, the organization must commit to making necessary changes. An organization must commit to providing the necessary time and tools for successful employee engagement. False starts, no buy-in, lack of proper planning, and poor communication will create lasting damage. Create a plan and follow it.
Resources https://rework.withgoogle.com/guides/understanding-teameffectiveness/steps/identify-dynamics-of-effective-teams/ https://www2.deloitte.com/content/dam/deloitte/us/documents/humancapital/hc-2017-global-human-capital-trends-us.pdf https://dupress.deloitte.com/dup-us-en/focus/human-capitaltrends/2017/improving-the-employee-experience-cultureengagement.html
Questions? Thank you for your participation