Subject: Quality Management System Clause 6 - Planning 17.03.2016.
HOMEWORK?
A person who never made a mistake, never tried anything new. Albert Einstein (Nobel Prize Winner, 1879-1955)
RISK. Twenty years from now you will be more disappointed by the things you didn t do then by the ones you did. Mark Twain (American author, 1835-1910)
A Goal is a dream with a deadline. Napoleon Hill (American author, 1883-1970)
Definition What exactly do you want to achieve? Establish clear definitions to help you measure if you re reaching your goal. What steps can you take to reach your goal? Outline the exact steps to accomplish your goal. How will meeting this goal help you? Does your goal relate to your mission? How long will it take to reach your goal?
Definition A specific goal should clearly state what you want to accomplish, why it is an important goal and how you intend to achieve the goal. A measurable goal should include a plan with targets and milestones that you can use to make sure you re moving in the right direction. An attainable goal should be realistic and include a plan that breaks down your overall goal into smaller, manageable action steps. A relevant goal should make sense when measured against your business model, mission statement, market, client base and industry. A time-based goal is limited by a defined period of time and includes a specific timeline for each step of the process.
Acrostic
Specific A specific goal has a much greater chance of being accomplished than a general goal. Goals should be straightforward and emphasize what you want to accomplish. Specifics help us to focus our efforts and clearly define our action plan.
Measurable Establish concrete criteria for measuring progress toward the attainment of each goal you set. When you measure your progress, you stay on track, reach your target dates, and experience the achievement that encourages you on to continued efforts required to reach your goals.
Attainable / Action-oriented When you identify goals that are most important to you, you begin to figure out ways you can make them come true. You develop the attitudes, abilities, skills and financial capacity to reach them. You begin seeing previously overlooked opportunities to bring yourself closer to the achievement of your goals.
Relevant / Realistic HOW WILL MEETING THIS GOAL HELP YOU? To be realistic, a goal must represent an objective toward which you are both willing and able to work on. Realistic in this case means do-able. Devise a plan or a way of getting there to make the goal realistic.
Time-based J A N U A R Y Your goal should be grounded within a time frame. With no time frame, there's no sense of urgency. Putting an end point on your goal gives you a clear target to work towards. Remember: Goals must be measurable, attainable and realistic.
Checklist - Benchmarking Your goal setting starts with understanding where you re starting from and how successful you have been in the past. Good research is essential to help you define your areas of improvement and set business objectives.
Checklist - Write it down You can t measure success unless you ve set specific targets and objectives. All of your goals should be relevant, attainable and realistic. If an objective is too ambitious, break it down into more manageable goals.
Checklist - Add target dates Define specific dates like by May 29 th, 2016 instead of within 6 months.
Checklist - Identify KPIS Identify KPIs that will tell you if you re on track and if you will reach your goals (or not). These factors are measureable. KPIS MIGHT INCLUDE: Number of visitors Number of Facebook comments Number of Twitter retweets Number of leads / email subscriptions
Checklist - Outline steps Define the specific steps that need to be taken over the next weeks / months to reach these goals. What resources and time are you going to need?
Checklist - Share them with others Search for people who are in unison with your goal and help them be successful.
Checklist - Review them regularly Check your objectives regularly. Different influences and situations may cause you to adjust your goal frame and make time adjustments.
Checklist - Incentives Set down intermediate objectives to create incentives for continuous efforts. Rewards for achieving these goals provide additional motivation.
Checklist - Celebrate Progress / Success Reward yourself for reaching your goal and collect strength for new projects, in which you can incorporate past experiences.
Reaching Goals Checklist
Six questions Who is involved? Specific reasons, purposes or benefits of accomplishing the goal. Identify a location. Establish a time frame What do I want to accomplish? Identify requirements and constraints.
Marketing Examples UK Economics INCREASE UK MARKET SHARE BY 5% BY CLOSE OF 2015. INCREASE UK SALES BY 7% THROUGHOUT 2015. RAISE BRAND AWARENESS SCORE BY 20% IN 2015.
Social Marketing Add 1000 Twitter followers to brand account in 2015. Get more than 10,000 Facebook Fans until Feb 2nd, 2015. Get more than 500,000 Channel views until July 1st, 2015. Increase Google+ followers by 50% throughout 2015.
Template Example MORE VISITORS MORE VISITORS MORE VISITORS MORE VISITORS MORE VISITORS Increase website visitors by 20% in 2015. Reduce bounce rate on website to less than 60% by close of 2015. Increase Google+ followers by 50% throughout 2015. Get more than 500,000 Channel views until July 1st, 2015. Get more than 200,000 Channel views until May 1st, 2015.
Specific Goal WRITE DOWN YOUR SPECIFIC GOAL HERE Specific Measurable Attainable Relevant/Realistic Time-Based...... STEP WHAT? WHO? WHEN? RISK/OPPORTUNITIES ACHIEVED 1. 2. 3. 4. 5. 6. 7. 8. 9.
Contents ISO 9001:2015 Leadership Context of the organization Support Planning Operation Performance evaluation Improvement
CLAUSE 6 - Planning Requirements
Actions to adress risk and opportunities Clause 6.1.1 When planning for the quality management system, the organization shall consider the issues referred to in 4.1 and the requirements referred to in 4.2 and determine the risks and opportunities that need to be addressed to: give assurance that the quality management system can achieve its intended result(s); enhance desirable effects; prevent, or reduce, undesired effects; achieve improvement.
Actions to adress risk and opportunities Clause 6.1.2 The organization shall plan: actions to address these risks and opportunities; how to: 1) integrate and implement the actions into its quality management system processes (see 4.4); 2) evaluate the effectiveness of these actions. Actions taken to address risks and opportunities shall be proportionate to the potential impact on the conformity of products and services. Options to address risks can include avoiding risk, taking risk in order to pursue an opportunity, eliminating the risk source, changing the likelihood or consequences, sharing the risk, or retaining risk by informed decision. Opportunities can lead to the adoption of new practices, launching new products, opening new markets, addressing new customers, building partnerships, using new technology and other desirable and viable possibilities to address the organization s or its customers needs.
Quality objectives and planning to achieve them Clause 6.2.1 The organization shall establish quality objectives at relevant functions, levels and processes needed for the quality management system. The quality objectives shall: be consistent with the quality policy; be measurable; take into account applicable requirements; be relevant to conformity of products and services and to enhancement of customer satisfaction;
Quality objectives and planning to achieve them Clause 6.2.1 be monitored; be communicated; be updated as appropriate. The organization shall maintain documented information on the quality objectives.
Quality objectives and planning to achieve them Clause 6.2.2 When planning how to achieve its quality objectives, the organization shall determine: what will be done; what resources will be required; who will be responsible; when it will be completed; how the results will be evaluated.
Planning of changes Clause 6.3 When the organization determines the need for changes to the quality management system, the changes shall be carried out in a planned manner (see 4.4). The organization shall consider: the purpose of the changes and their potential consequences; the integrity of the quality management system; the availability of resources; the allocation or reallocation of responsibilities and authorities.