Moving from Being a Manager to a Leader Leadership is the art of accomplishing more than the science of management says is possible. (Colin Powell) Dennis Danilewicz, CPP Sr. Director-Disbursements Services NYU Langone Medical Center The Accounts Payable & Procure-To-Pay Conference & Expo is produced by:
Society for Human Resource Management survey Most important leadership behaviors: Performance Character, (Integrity) Persistence Adaptability/Flexibility The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 2
Let s Go Back into Time. Thinking back on your career, can you recall a leader who had a strong impact on you (positively and/or negatively)? What did they specifically do to effect your: Attitude? Morale? Productivity? Attendance? Mood? Etc. The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 3
Every Team has a Leader If you are leading and no one is following, then all you re doing is walking John Maxwell The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 4
Management & Leadership; Is there a Difference? Managers: Do things right Administers Maintains Accepts reality Systems and structures Relies on control Short-range view Asks how and when Eye on the bottom line Accepts the status quo Leaders: Do the right things Innovates Develops Investigates reality People focused Inspires trust Long-range perspective Asks what and why Eye on the horizon Challenges status quo The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 5
Manager as Leader People obey managers because they must or are expected to; people follow leaders because they want to Managers project power over people; leaders project power with people Managers strive to satisfy the needs and wants of their customers; leaders endeavor to exceed customers needs and wants Managers correct problems; leaders prevent problems Managers control; leaders empower The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 6
Moving from Manager to Leader All Leaders need a mix of: Functional Expertise, Capacity and Leadership Behaviors Mix changes over an individual s career The further up the ladder you go, the less technical knowledge you need. Individual contributor; Leading through others; Leading through Vision The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 7
Status Don t confuse Leadership with.. Your position as a manager gives you authority. This power does not make you a leader...it simply makes you the boss Power A Dictator has power but is not a true leader Official authority Lifeguard The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 8
Having a Vision! What was your vision when you graduated high school? How has that changed? The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 9
Importance of a Vision! You need to know where you are going before you can plan your trip! The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 10
Importance of a Vision Leads organization forward by identifying current and future direction; Creates a compelling future Focuses people s attention & inspires them! Makes strategy actionable & energizes organization Others share in it and understand their role Must be effectively communicated The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 11
First, I believe that this nation should commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him safely to the earth. John F. Kennedy May 25, 1961 The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 12
Don t be influenced by experts Everything that can be invented, has been invented» Charles Duell, Director U.S. Patent Office 1899 Who the hell wants to hear actors talk?» Harry Warner 1927 We don t like their sound-guitars are on the way out» Decca Recording Co Executive who turned down the Beatles in 1962 The Japanese auto industry isn t likely to carve out a big slice of the U.S. market for itself.» Business Week, August 1968 The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 13
Gain commitment for your vision Talk beyond today and be optimistic about the future Help others see how their role fits into the bigger picture and make each individual feel his/her work is important Create a feeling of belonging in the team, department, and organization Provide people a choice over how they accomplish their assignments and goals Celebrate successes Set up opportunities for people to learn and grow The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 14
LEADERS TAKE ACTION!! Different actions produce different results, but all actions produce results The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 15
Success seems to be connected with action. Successful people keep moving. They make mistakes but they don t quit. -Conrad Hilton The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 16
Think and Act Proactively Anticipate and act on solutions before things become a crisis Constantly look for trends and indicators in your business and suggest solutions Create a strategic plan for your unit around anticipating and addressing business and organizational trends Think of ways the organization can leverage your department s strengths Understand your customers wants and needs and act on them Know who your customers are! The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 17
Remove obstacles Fight the fights that need to be fought Be willing to take a stand on a controversial issue when the need arises Face up to people problems on any person or situation quickly and directly Understand how to navigate the system (both informal and formal channels) to get things done Look beyond the obvious and avoid jumping to conclusions too soon The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 18
Leaders Cast a Shadow The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 19
Setting the Example Anyone can lead during good times What we do is more influential than what we say We all cast a shadow that others follow Leaders cast shadows through their: Actions Messages Attitudes The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 20
Model the Way Accept personal responsibility for both errors and success, and then move on Be a good listener practice active listening skills Ask questions; be curious about people, plans, problems, & desires Ask others for feedback let people know what makes you tick If it needs to be said or done, say it or do it Uphold your promises and commitments The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 21
Accountability Set goals and objectives to achieve a high standard to which everyone can agree Clearly assign responsibility for tasks and decisions Challenge employees with stretch goals and assignments Monitor and communicate results Hold people accountable Responsibility is owning the task; accountability is owning the outcome Job description versus doing whatever it takes to get the job done The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 22
Integrity It s all about integrity. You either have it or you don t Stick to your beliefs and commitments even when the going gets tough The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 23
Leaders cast a shadow You are the company to your employees! We are the they to employees The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 24
Surround yourself with great people! Leaders recognize they don t have all the answers Hire the attitude; train the skill Find the best person for the job. Analyze your strengths and weaknesses and fill in the gaps. Stand by them. A great hitter fails two out of three times. The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 25
Coach and Mentor Hold frequent development discussions and provide challenging stretch assignments and tasks Be willing to be straight with your staff and give them accurate and balanced feedback Teach people how to ask for and use feedback Show an interest in people s careers; Recommend training programs and workshops for your staff Ask people how you can best help them The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 26
Be Tough on Yourself Vision Do people understand my vision? Do I communicate it regularly? Do I live it as an example Do I set my priorities and resources in accordance with my vision? Do I encourage the ideas of others and try different things? Do I demonstrate Accountability? Do I develop others? Do I learn from my mistakes? (Thomas Edison) The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 27
Inspire and Create Hope Paint a positive we can do it picture - nobody has ever erected a statue in honor of a critic Create a simple yet compelling message about goals that are mission critical Keep the hope alive - create and communicate milestones along the way Listen patiently to people s concerns, protecting their feelings, but also reinforcing the perspective of why change is needed. Attack positions, not people. Show patience toward the unconverted Make each individual feel his/her work is important The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 28
SHRM important leadership behaviors: Performance Vision & Taking Action Character, (Integrity) Integrity & Accountability Persistence Lead through tough times Adaptability/Flexibility Learn, coach, analyze your performance The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 29
If your actions inspire others to dream more, learn more, do more and become more, you are a leader. John Quincy Adams The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 30
THANK YOU! Dennis Danilewicz, CPP dennis.danilewicz@nyumc.org The Accounts Payable & Procure-To-Pay Conference & Expo is produced by: 31