E. I. dupont Canada Company Sales and Distribution Policies 2014 6th Issue NOTE: All technical information set out herein is provided free of charge and is based on technical data, which DuPont believes to be reliable. It is intended for use by persons having skill, at their own discretion and risk. The handling precaution information contained herein is with the understanding that those using it will satisfy themselves that their particular conditions of use present no health or safety hazards. Since conditions of product use are outside of our control we make no warranties express or implied in relation thereto and therefore cannot accept any liability in connection with any use of this information. Nothing herein is to be taken as a license to operate under, or a recommendation to infringe any patents. All references to regulatory information in this documentation, which DuPont believes to be accurate at the time of publication, are provided as guidance only. All users of this information are advised to refer to the current regulations and/or regulatory body directly to ensure accuracy. The DuPont logo is a registered trademark of E.I. du Pont de Nemours and Company. E.I. du Pont Canada is a licensee.
Table of Contents 1. Return Authorization Procedure: Empty Containers Warranty claims Product returns 2. Routings for Returned Containers 3. Bill of Lading Requirements TDG 4. Delivery Metrics Page 2 of 14.
1. Complete RA (Return Authorization) form. Return of Empty Containers 2. Fax or email RA form to appropriate Distribution Centre as indicated on RA form. 3. RA form will be faxed or emailed back with authorization number assigned. This number must appear on all return documentation tags. 4. One (1) copy of RA must accompany bill of lading to DuPont. Acceptable Container(s) Any DuPont Freon, Suva or ISCEON container Competitive containers carrying a deposit from: Honeywell Genetron and/or Arkema Forane NOTE: All other competitive containers are not acceptable and will be returned freight collect. Empty cylinders must be properly secured and banded/wrapped on a pallet and stacked no higher than two (2) pallets high. Label each pallet with RA #, Company name, # of pieces on pallet, # of pallet(s) (e.g. 1 of 4 ). Page 3 of 14.
Warranty Claims 1. Complete Warranty Claim section on RA (Return Authorization) form. 2. Fax or email RA form to appropriate Distribution Centre as indicated on RA form. 3. RA form will be faxed or emailed back with authorization number assigned. This number must appear on all return documentation tags. 4. All containers must be red tagged and contain requested information. (red tags can be obtained through customer service at 1-800-387-2177). 5. One (1) copy of RA must accompany bill of lading to DuPont. Acceptable Container(s) Any DuPont Freon, Suva or ISCEON container. If shrink wrap/drum seal is broken an explanation is required. Credit will be issued for container deposit and product upon receipt. Product credit may be withdrawn after analysis is completed. If shrink wrap/drum seal is intact, both container deposit and product credit will be issued upon receipt at DuPont Distribution Centre. Credits will be based upon last purchase price, not in replacement product. Warranty claims will only be honoured for two years from Julian date stamped on container: e.g. 02275 where 02 = 2002 and 275 = 275th day Empty warranty containers should be consolidated with other empty containers and returned in a timely fashion. Page 4 of 14.
Product Returns 1. Contact your customer service rep at 1-800-387-2177 for product return instructions. Pre- approval from sales manager is required. 2. All containers must be green tagged and contain requested information. (green tags can be obtained through customer service at 1-800-387-2177). Acceptable Container(s) Any DuPont Freon, Suva or ISCEON container If shrink wrap/drum seals are intact, product will be accepted for credit less restocking fee of 30% of price at time of purchase. Restocking will be permitted within 1 year of original purchase date and the returned product must be accompanied by a purchase order of equal or greater value. Return freight prepaid to appropriate Distribution Centre. All product returns must be approved by DuPont prior to shipment. CFC s are no longer accepted by DuPont; call your nearest reclamation facility for further direction. Page 5 of 14.
Routings for Return Containers The following is a breakdown of the routings that are to be used from various points, freight collect, to one of our Distribution Centres. The shipper is responsible for complying with Canadian Transportation of Dangerous Goods (TDG) Regulations (including proper labeling, shipping documentation, placards, and securely wrapped palletized containers). Newfoundland, Nova Scotia, New Brunswick, PEI: 1-888-643-5263 Midland Transport to Brighton Quebec: Option 1 = Midland Transport to Brighton 1-888-643-5263 Option 2 Guilbault to Brighton 1-888-881-5272 Ottawa, Ontario: Option 1 = Overland to Brighton 1-888-878-9229 Option 2 = Manitoulin to Brighton 1-800-265-1485 Southern Ontario: Overland to Brighton 1-888-878-9229 Northern Ontario: Manitoulin to Brighton 1-800-265-1485 Manitoba & Saskatchewan: Consolidated Fastfrate to Brighton 1-800-268-1564 Alberta & B.C.: Canadian Freightways to Calgary 1-800-561-5555 Note: When shipping to Brighton freight collect indicate on B/L Freight terms 3 rd Party. Send Freight Bills To: DuPont Finance Service Center Chestnut Run Plaza 735/3315-2 974 Centre Road Wilmington DE 19805 Attention: Freight Payment/Canada Page 6 of 14.
Distribution Centres Greetham Industrial Services 85 Applewood Drive Brighton, ON K0K 1H0 Calgary Distribution Centre 4444 72 nd Avenue S.E. Calgary, AB T2C 2C1 Page 7 of 14.
Bill of Lading Requirements TDG The attached bill of lading descriptions are required by TDG regulations on all shipments of returned DuPont refrigerant cylinders. Product Transport Canada Bill of Lading Descriptions Freon 11 Trichlorofluoromethane Non-regulated by TDG Freon 12 Freon 13 Freon 22 Freon 23 UN1028 Refrigerant Gas R12 UN1022 Refrigerant Gas R13 UN1018 Chlorodifluoromethane UN1984 Trifluoromethane Freon 113 Trichlorotrifluoroethane Non-Regulated by TDG Freon 114 Freon 500 Freon 502 Freon 503 UN1958 Refrigerant Gas R114 UN2602 Refrigerant Gas R500 UN1973 Refrigerant Gas R502 UN2599 Refrigerant Gas R503 Page 8 of 14.
Suva 123 Dichlorotrifluoroethane Non-Regulated by TDG Suva 124 Suva 134a Suva 401A or Suva 401B Suva 404A Suva HP80 Suva 402A Suva HP81 R-402B Suva 407C Suva 407A Suva 410A Suva 508B R-507 UN1021 1-Chloro-1,2,2,2-tetrafluoroethane UN3159 1,1,1,2-Tetrafluoroethane (Chlorodifluoromethane & Chlorotetrafluoroethane) UN3337 Refrigerant Gas R404A (Chlorodifluoromethane & Pentafluoroethane) (Chlorodifluoromethane & Pentafluoroethane) UN3340 Refrigerant Gas R407C UN3338 Refrigerant Gas R407A UN1078 (Pentafluoroethane & Difluoromethane) UN1078 Refrigerant Gas, N.O.S. (Hexafluoroethane & Trifluoromethane) (Pentafluoroethane & 1,1,1-Trifluoroethane) Page 9 of 14.
Suva 408A Suva 409A Suva 414B ISCEON MO59 (R-417A) ISCEON MO79 (R-422A) ISCEON MO29 (R-422D) ISCEON MO49Plus (R-437A) ISCEON MO99 (R-438A) (Chlorodifluoromethane & 1,1,1-Trifluoroethane) (Chlorodifluoromethane & 2-Chloro1,1,1,2-tetrafluoroethane) (Chlorodifluoromethane & 2-Chloro-1,1,1,2- tetrafluoroethane) UN1078 Refrigerant Gas, N.O.S. (1,1,1,2-Tetrafluoroethane & Pentafluoroethane) UN1078 Refrigerant Gas, N.O.S. (1,1,1,2-Tetrafluoroethane & Pentafluoroethane) UN1078 Refrigerant Gas, N.O.S. (1,1,1,2-Tetrafluoroethane & Pentafluoroethane) UN1078 Refrigerant Gas, N.O.S. (1,1,1,2-Tetrafluoroethane & Pentafluoroethane) UN1078 Refrigerant Gas, N.O.S. (1,1,1,2-Tetrafluoroethane & Pentafluoroethane) Page 10 of 14.
Customer Guidelines for the Return of Cylinders As you are aware, empty cylinders being returned normally contain a small amount of gas commonly referred to as the heel. It is therefore important that you as our customer & distribution partner understand the regulatory requirements involved with returning cylinders to DuPont. Labels and Package Marking A label similar to the one below must be on the shoulder of each cylinder, or on a tag that is securely attached to each cylinder.each cylinder must display the full proper shipping name and Product Identification Number (UN Number) of the material as described in the TDG Regulations. The label, proper shipping name and UN Number have been placed on the cylinder prior to shipment by DuPont. If any of this information has come off during transit or use, it is your responsibility to replace this information prior to returning the cylinder. Placards As Consignor, it is your responsibility to offer the carrier transporting cylinders from your facility placards based on the gross mass of your shipment as indicated below. (Gross mass is defined as the total weight of the cylinder and the product inside the cylinder). Placard requirements are fully outlined in Part 4 of TDG Regulations. The following is intended as a general guideline for shipments of Non Flammable, Non Toxic gasses in cylinders: Cylinder shipment with gross weight of less than 500 kg s Cylinder shipment with gross weight exceeding 500 kg s No Placards Required 4x Placards In the event you have a cylinder that contained a Class 2.1 Flammable Gas included with your returning cylinders, please reference Section 4.15 and 4.18 of the T DG Regulations or contact DuPont for assistance for guidance on the proper placards to offer the carrier. Page 11 of 14.
Documentation A shipping document used for the return of cylinders containing product must be prepared by a person trained in the Transportation of Dangerous Goods and must accompany the consignment. The regulatory information that must be present on the shipping documents includes: The name and address of the consignor (shipper) The date the cylinders were prepared for transport or offered to the carrier for transport The descriptions of the material in the following order: - The UN number of the material - Proper Shipping Name - Dangerous Goods Class and division of material EXAMPLES: UN3159 Refrigerant Gas R134a Liquefied Gas N.O.S. (Pentafluoroethane and Trifluoroethane) NOTE: The term Residue Last Contained must not be used to describe any amount of Class 2 material being shipped in a cylinder. The gross weight in kilograms of each Proper Shipping Name being offered for transport The number of cylinders for each Proper Shipping name being offered for transport A 24 hour emergency telephone number NOTE: This information is not intended to act as a replacement for the Transportation of Dangerous Goods Regulations. NOTE: The 24 hr. phone number used must be a number where technical information can be provided without breaking the connection made by the caller. You may use your own number or the CANUTEC number in which case you must register with CANUTEC prior to use. CANUTEC is a service that provides 24-hour technical information and is offered by Transport Canada free of charge. The only stipulation is that anyone who chooses to use this service must be registered with CANUTEC. CANUTEC also requires Material Safety Data Sheets for the products that are being offered for transport, but these will have already been submitted to them for the DuPont material moving from your location. Please note, the above applies only to DuPont material. Should you ship any non DuPont dangerous goods, it is your responsibility as the consignor to ensure that the 24 hour telephone number you show on your shipping document can provide the required technical information, without breaking the connection made by the caller, or, should you choose to use 613-996-6666, that the MSDSs for the material involved are on file with CANUTEC. To obtain further information or to register with CANUTEC access their website at; www.tc.gc.ca/canutec. Page 12 of 14.
Container Weight Table (Approximate Physical Data) Container Type Drum Product Net Weight (kg) Container Average Tare Weight (kg) 45.4 5.9 90.7 11.8 283.5 22.7 NRC plus carton SRC plus crate SRC with foot ring Squat Low/Med Pressure Squat High Pressure 10.9 12.2 11.3 13.6 10.9 11.3 11.8 12.2 13.2 13.6 10.9 11.3 11.35 11.8 12.2 13.2 13.6 45.4 52.2 58 56.7 45.4 49.9 3.1 9.7 8.9 22.5 27.8 Small cylinder High Pressure 4.5 5.5 9.1 12.7 31.8 32.7 Tall 65.8 25 1 Ton Cyl 793.8 510 800 510 907.2 625 Page 13 of 14.
Expected Canadian Delivery Metrics From To Timeframe Ontario/Quebec Ontario/Quebec 1-2 days Ontario/Quebec Western Canada Calgary 5-7 days Ontario/Quebec Western Canada Vancouver 7-9 days Ontario/Quebec Maritimes 3-5 days From To Timeframe Calgary Alberta same 1 day Calgary Saskatchewan 1 day Calgary B.C. 2 days Calgary Manitoba 2 days Delays should be reported to DuPont Customer Service if expectations are not met. Toll Free Phone: 1-800-387-2177 Page 14 of 14.