KNOWLEDGE MANAGEMENT: CONNECTIONS TO SHARE EXPERTISE AND GAIN EFFICIENCIES

KNOWLEDGE MANAGEMENT: CONNECTIONS TO SHARE EXPERTISE AND GAIN EFFICIENCIES

INDUSTRY FACT: A 10% INCREASE IN DATA ACCESSIBILITY TRANSLATES INTO AN ADDITIONAL $65.7 MILLION IN NET INCOME FOR A TYPICAL FORTUNE 1000 COMPANY. Baseline. Surprising Statistics About Big Data. 2014. /02 /02

BUSINESS CHALLENGE By 2020 the digital universe the data we create and copy annually will reach 44 zettabytes, or 44 trillion gigabytes. 1 And in the typical enterprise, where 80% of all data is stored 2, the question is, is your organization maximizing the benefit of the knowledge in its information estate? Across your global enterprise, your data-centric, analytical knowledge workers, such as researchers, engineers, business analysts, reps, or software developers, could be benefiting from insights that exist in isolated, workgroup information catalogues and siloed databases, documents, policies, procedures and other communications. Obstructions to collaborative information sharing create knowledge gaps which often lead to redundant processes and lost productivity not to mention higher operating costs. When the free flow of information is restricted, new product development and launches take more time, issue resolution may fail to meet customer satisfaction levels, and work may be inadvertently duplicated. There s good news! You can break down the walls that divide disparate and disconnect information repositories and enable your community users to access the information they need with Iron Mountain s Knowledge Management strategies and solutions. HOW THIS AFFECTS YOU Less productivity and innovation as knowledge leaders have limited or no access to information Higher TCO as data from siloed applications are segmented into multiple platforms Slower, stunted development and delivery of products or services Lack of accessibility to data, especially when collaborating with global team members Loss of tacit knowledge capture due to lack of knowledge capture, employee turn-over, and poor knowledge sharing which leads recreating the wheel over and over again, poor findability, duplicated content, and poor user adoption 1 IDC. The Digital Universe of Opportunities: Rich Data and the Increasing Value of the Internet of Things. April 2014. 2 Baseline. Surprising Statistics About Big Data. 2014. /03

WHAT IF YOU COULD Implement a step-by-step Knowledge Management Strategy Roadmap supported by feasibility conclusions? Identify models for knowledge sharing and collaboration, and use them to create and sustain systems, tools and processes? Overcome user and knowledge roadblocks and enable users to create, share, and manage knowledge? Identify specific processes that exist or need to be developed, and understand how people and knowledge elements map to those processes? Connect experts for problemsolving and knowledge capture? Improve findability and usability across content and knowledge systems? IRON MOUNTAIN KNOWLEDGE MANAGEMENT SOLUTIONS The Iron Mountain Knowledge Management solution set can help you created and implement a structured approach to managing knowledge within your organization. Solutions include: Knowledge Management Strategy Development Tactical solutions to improve knowledge (and document) stewardship, manage knowledge lifecycles, enrich unstructured content to improve findability and usability, package knowledge, enhance problemsolving capabilities, and capture tacit knowledge more effectively Community enablement for problem-solving, process improvements, and external collaboration Taxonomy and ontology development and integration with applications Change management and governance models for knowledge stewardship and knowledge management implementation INSIGHTS AND TECHNOLOGY Iron Mountain provides the expert assessment services and technology architecture design to ensure your custom Knowledge Management solution meets your specific business needs. First, you gain insights from our methodology-driven Discovery assessment so you understand the lifecycle and location of your information. Next, you ll receive technology recommendations to support your Knowledge a strategic set of industryleading tools including, enterprise content management solutions, such as Microsoft SharePoint, as well as ontology, taxonomy design, and metadata analytics platforms. /04

MULTI-LEVEL SOLUTIONS To move your Knowledge Management strategies forward, you will engage with our Knowledge Management experts who will design and build a customized, flexible strategy that meets your Knowledge Management objectives: KNOWLEDGE STRATEGY AND IMPLEMENTATION: You receive organizational strategies customized to your approach to enabling Knowledge Management solutions within different business areas. KNOWLEDGE COMMUNITIES AND APPLICATIONS: You gain collaborative communities and applications with a focus on specific user-needs and outcomes across the different departments, geographies, and roles. CUSTOM SOLUTIONS: You can enable your business by implementing expert-recommended solutions, such as industry-leading ECM, ontology, taxonomy, and analytics tools, to build bridges of communication and information sharing. WHAT YOU GAIN: Increased efficiency saves your business time and money Boosted productivity and innovation as people have easier access to the information and team members they need to get the job done Accelerated and improved development and delivery of products and services ABOUT IRON MOUNTAIN & PARAGON SOLUTIONS Optimized collaborative business processes, even across geographically-dispersed teams Streamlined operations and decision making Improved security, as intellectual property is stored and shared in a more secure, controlled environment Iron Mountain, a leading provider of strategic information governance consulting, global retention policy, and digital transformation solutions, delivers targeted services with Paragon Solutions to solve complex information management challenges. Paragon Solutions is an independent provider of consulting and systems integration services. Global organizations in financial services, energy, manufacturing, healthcare, insurance, and life sciences rely on the combined expertise of Iron Mountain and Paragon to boost operational efficiency, lower operating costs, and achieve regulatory compliance. Our Knowledge Management solutions support multiple industries and deliver key benefits, including: Pharmaceutical & Life Sciences: share research, optimize processes, eliminate redundant effort, reduce downtime. Manufacturing: share repair information, reduce downtime, maintain quality levels. Financial Services: improve line-of-business collaboration, enhance experience, gain business insights and analytics, accelerate business decisions Insurance: streamline document-driven processes, search data and settle claims faster, enhance experience. Communications: resolve technical issues faster, accelerate response times, improve SLAs, resolve invoicing challenges. 800.899.IRON IRONMOUNTAIN.COM 2016 Iron Mountain Incorporated. All rights reserved. Iron Mountain and the design of the mountain are registered trademarks of Iron Mountain Incorporated in the U.S. and other countries. All other trademarks are the property of their respective owners. /05