User Guide. Reporting tool for Managers. Grupo Santander. Engagement Survey PDF Free Download

User Guide Reporting tool for Managers Engagement Survey 2016 Grupo Santander

Engagement model People Leaders Talent Performance / Reward Respect and Recognition Organización Company Processes and Resources Risk Culture (new) Risk Culture Engagement SPF Global Vision Simple Personal Fair Enablement Survey structure: 6 Themes 11 Dimensions 55 Questions 1 Open Question 2016 Korn Ferry. All rights reserved 2

Introduction - Login EACH USER WILL RECEIVE A USER NAME AND A PASSWORD TO ACCESS THE ONLINE PLATFORM. 2298 https://reportal.euro.confirmit.com/reportal/login.aspx?portalid =2298 It is not possible to use the same user details simultaneously. For security reasons the session will expire after one hour This is the platform ID number for Santander 2016 Korn Ferry. All rights reserved 5

Introduction Welcome 1 2 3 4 5 6 1 2 3 4 5 6 7 Print current page Export in.pdf,.ppt or.xls documents Log out from the reporting platform Change password Return to the initial report Select Unit (only for users with access to more than one unit) Standard User Guide 7 2016 Korn Ferry. All rights reserved 6

Results Export General Select Export option 3 3 1 2 4 5 1 2 4 5 1 Select the document format 2 Indicate the email address the report will be sent to 3 Field to add some comments 4 Indicate the scope of the report 5 Select the language 6 6 6 Click on the OK button 2016 Korn Ferry. All rights reserved 7

Results Export PDF Report We recommend you to export the full report in PDF format for a better use of the information. The spreadsheets (questions summary) can be exported in Excel format. 1 2 1 2 3 Select PDF Indicate the email address the report will be sent to Indicate 2. PDF - Full Report 3 4 5 4 5 Select the language Click on the OK button 2016 Korn Ferry. All rights reserved 8

Key Concepts INTERNAL COMPARATORS 2015 Trend = Benchmark with the 2015 results Level Up = Benchmark with the immediate higher level Specific Unit = Benchmark with a specific higher unit EXTERNAL COMPARATORS High Performing Norm = Korn Ferry Hay Group`s High Performing Companies Norm is a stretch target and shows the average survey scores from over 900,000 employees in 30 high performing organizations. This benchmark is based on company financial performance and engagement and enablement scores, with financial performance weighted more heavily. Country Norm = This benchmark is based on data collected in organizations operating in the selected country. GI Norm = This benchmark is based on data collected from over 6.4 million employees in 390 organizations around the world in a wide variety of industries. Financial Norm = This benchmark is based on data collected from over 1.1 million employees in organizations operating in the Financials industry. CALCULATION OF THE INTENTION TO STAY QUESTION: Given your choice, how long do you plan to continue working for the company? Less than one year From one to two years From three to five years More than five years Unfavorable Unfavorable Neutral Favorable Favorability breakdown according to the responses SIGNIFICATIVE GAPS: When your results are significantly above or below the benchmarks, scores are respectively displayed in green or red. STRENGTHS AND OPPORTUNITIES: They are automatically calculated by the system based on the number of responses, the score to this question and the difference with internal and external benchmarks. EMPLOYEES COMMENTS: To ensure the confidentiality of the participants, comments are displayed for groups with at least 30 comments. 2016 Korn Ferry. All rights reserved 9

Results Overview From the home page, click on any buttons to access your results quickly Menu to display the organizational hierarchy of Santander and select the unit you want to see the results: The arrows display the dependent units. Click on Apply to select a unit. This drop-down menu is included in each results page (DASHBOARD, EXPLORE RESULTS, COMMENTS, RESPONDENTS). 2016 Korn Ferry. All rights reserved 11

Dashboard 1 2 3 4 5 6 1 Response Rate 2 Engagement and Enablement scores 3 Top scored dimensions 4 Comparison with 2015 results Provides an overview of the keys results of the survey 5 Comparison with level up unit 7 8 6 Main Strengths of your unit 7 Main Opportunities of improvement of your unit 8 3 main Comments Themes (only Senior Users) 2016 Korn Ferry. All rights reserved 12

Participation Rates You can check the response rate of the selected unit Quantitative analysis compared to Grupo Santander Response rate percentage of the selected unit 2016 Korn Ferry. All rights reserved 14

Questions Summary You can see the results of all the questions grouped by dimension Apply external and internal comparators Percentage of positive, neutral and negative answers Number of answers for each question Answers - distribution chart Differences with selected comparators 2016 Korn Ferry. All rights reserved 17

Local Questions Access the results of local question (if applicable) Apply external and internal comparators Select your local questions Percentage of positive, neutral and negative answers + internal and external comparators 2016 Korn Ferry. All rights reserved 18

Results Sorting Tool Sort the results by different predetermined criteria (strengths, opportunities for improvement, etc.) Apply external and internal comparator(s) Sort by different criteria: Strengths Opportunities for improvement Question Trend 2015 GRUPO SANTANDER 10 questions with bigger % unfavorable 10 questions with lower % unfavorable.. 2016 Korn Ferry. All rights reserved 19

Comments (Senior Users only) Analyze the comments of your teams searching by topics and questions Select a filter by topic and by any questions answers Number of comments for each topic and their frequency Export comments in Excel format Shows comments 2016 Korn Ferry. All rights reserved 21

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User Guide. Reporting tool for Managers. Grupo Santander. Engagement Survey 2016