SAP Value Assurance for DETAILED INFORMATION
Quick-Start Your Transformation to
Contents 4 in Your Digital Core Run Better in the Digital World 8 Your Choice of Entry Points for SAP Value Assurance Service Packages for Investigate the Three Typical Scenarios Jump-Start Your Implementation Take Advantage of Proven SAP Activate Methodology Choose Your Service Package 12 Package 1 Plan and Safeguard Build Your Engagement Foundation Plan Your Digital Transformation Safeguard Your Implementation Prototype Your Configuration 16 Package 2 Accelerate Technical Implementation Design Your Platform Execute Your Platform Migrate Your Data Execute Data Migration 18 Package 3 Accelerate Functional Realization Transition To Operations Support Build Design And Execute Build Support Analytics Design Execute Analytics Design Manage Custom Code 20 Package 4 Innovate Picture Credit Dr. Ing. h.c. F. Porsche AG Used with permission. 22 Summary Views of SAP Value Assurance Service Packages for How to Start Become A Digital Enterprise Learn More 3
in Your Digital Core is uniquely designed to support your 21st-century digital transformation. Central to the software, the revolutionary SAP HANA platform consolidates transactions and analytics in real time on a single database. links key elements of your extended enterprise into that in-memory powerhouse. And it helps stakeholders add value through the SAP Fiori user experience (UX). 4
To succeed in today s Internet-powered world, companies everywhere need to create a pragmatic and flexible digital strategy. SAP knows digitalization, and we recognize the challenge of a transformation in which requirements and technologies are still evolving. We can help you reimagine business models, processes, and workflows as you develop a digitalization road map. The true digital enterprise links together all aspects of the value chain including customers, suppliers, and physical assets as well as the mobile workforce. You can establish these deep and far-reaching interconnections by basing your business on a digital core such as the one illustrated in Figure 1. This model helps you achieve and anticipate positive business outcomes quickly and safely, boosting growth and profitability and helping you stay ahead of your competitors. is expressly designed to help you envision and execute your digital strategy. Our SAP Digital Business Services organization serves as your trusted advisor as you undergo the transition and begin to optimize value from. When you purchase one of our SAP Value Assurance service packages along with your software license, you have access to product knowledge, industry insight, and implementation expertise. These all help you meet the objectives of your digital transformation. Figure 1: The Digital Core and Its Four Pillars 5
+ FINANCE HUMAN RESOURCES SOURCING AND PROCUREMENT SUPPLY CHAIN MANUFACTURING The digital core Streamlined procure to pay Accelerated plan to product Enterprise Management Optimized order to cash Enhanced request to service Core finance Core human resources MARKETING AND COMMERCE SALES SERVICE ASSET MANAGEMENT RESEARCH AND DEVELOPMENT Figure 2: Line-of-Business (LoB) Solutions with Enterprise Management RUN BETTER IN THE DIGITAL WORLD Digital transformation requires deep industry and line-ofbusiness know-how adapted to your needs in as little time as possible. You must stay flexible to respond to market change while freeing your resources to innovate. Line-of-Business (LoB) Solutions combine a modern and simplified digital core built on SAP HANA with LoB solutions to help you meet the new requirements of the digital economy. These requirements include real-time analytics on Big Data, a personalized customer experience across all channels, and tight interconnection of people, devices, and businesses. Figure 2 shows the integration of LoB solutions and the Enterprise Management solution. Since you can continue to use existing LoB software alongside new LoB Solutions, you can transform your landscape incrementally to manage the costs and risks. 6
Taking advantage of our service packages combined with your software license, you have access to all the product knowledge, industry insight, and implementation expertise you need to meet the objectives of your digital transformation. 7
Your Choice of Entry Points for SAP Value Assurance Service Packages for One of the first things you need to decide when you re ready to move to is how to integrate your existing IT landscape and your day-to-day business data into the forthcoming new implementation. Generally, you have three options: working completely on your own, engaging the system integrator of your choice, or letting our SAP software experts work with you. To help you and any chosen partner advance your transformation at reduced risk, SAP offers SAP Value Assurance service packages for. These packages deliver a defined set of services specifically designed to cover all aspects of an migration. The packages are designed to be cumulative, and they can be tailored to fit all organizational structures and delivery models. 8
INVESTIGATE THE THREE TYPICAL SCENARIOS Our product and implementation experts can help you start by identifying your business requirements and developing an adoption strategy for. We help you protect your legacy investments, reduce the risk to your day-to-day operations, and reimagine business processes incrementally. You may have legacy enterprise resource planning (ERP) software from a third party or use SAP Business Suite software, for example, but for various reasons you still want to start with a brand-new implementation of. In that case, you start by migrating all transactional and master data to. If you simply want to bring existing SAP software into the digital world with a system conversion, you start by performing a technical upgrade and migrating all SAP ERP application processing to. And if you want to transform your SAP Business Suite software into a full digital model of, you start by consolidating IT operations and carving out existing pieces of functionality to replace them with the new equivalents. Figure 3 illustrates these three typical paths. New implementation As-is starting point SAP ERP New implementation Third-party software Target for Cloud JUMP-START YOUR IMPLEMENTATION At the turn of the millennium, SAP began to address the industry trend toward lengthy and costly IT projects by developing preconfigured solutions. These solutions include approaches to help you set user expectations and enhanced tools to help you manage your landscape more efficiently. Rely on Best Practices Developed through engagements in more than 50 countries with over 10,000 customers, SAP Best Practices packages provide a solid foundation for SAP solutions. They help companies of all sizes take advantage of proven best practices defined for a wide range of processes and topics to help ensure a quick return on investment. SAP Best Practices consists principally of clear methodologies and step-by-step approaches. You gain a comprehensive and flexible business management framework with built-in support for business best practices. Begin with a Model Company For new implementations of, you can use the SAP Model Company service. This service helps further shorten your implementation time and expense and helps you advance even more quickly on your path toward digital transformation. SAP Model Company combines an SAP Best Practices package, integration expertise, and product functionality in a prepackaged, ready-to-use solution for a specific line of business or industry. System conversion New SAP implementation ERP We deliver SAP Model Company to you in a private cloud, and you can start your software implementation there or transfer the system to your on-premise landscape. Landscape transformation SAP ERP Functionality A SAP ERP New implementation Functionality B SAP ERP Functionality C Cloud Figure 3: Three Typical Paths for an Software Implementation 9
The SAP Model Company service helps you build toward a specific set of crucial target functionalities and could help to reduce overall implementation time. It contains support for all the standardized processes critical to your line of business or industry, along with sample master data and transactional data, eliminating much of the need for custom code. The service also helps ease maintenance and upgrade processes across the software lifecycle. You benefit from a cross-product solution that integrates several SAP offerings, including and SAP Hybris solutions, through end-to-end processes. And SAP Model Company is based on an industry reference architecture we created in collaboration with you and your peers to better link the two domains of business and technology. Make the Most of Documentation from SAP Solution Manager You can also use SAP Solution Manager to help accelerate your ongoing digital transformation. The documentation content in SAP Solution Manager offers help in evaluating business scenarios and business processes, plus descriptions of implementable steps as part of the guidance for blueprinting. And you can use its content for configuration and upgrading as well. Define User Goals in a Discovery Workshop If you are just beginning to talk about your digital transformation, you can attend a stand-alone discovery workshop for to help you define and weigh basic goals at the outset. You can provide the results to stakeholders in your company to encourage internal approval for the changes you propose. Once you have the go-ahead internally, we hold discussions to discover value and strategize implementation. Then you work with us to determine whether you will migrate existing structures in a landscape transformation or system conversion or begin with a completely new installation. The next steps cover installation and data migration for. TAKE ADVANTAGE OF PROVEN SAP ACTIVATE METHODOLOGY The SAP Activate innovation adoption framework underlies all SAP engagements, including those using SAP Value Assurance service packages for, as shown in Figure 4. SAP Activate helps you take advantage of the best practices, methodology, and configuration guidance we ve developed over the years to support our customers and partners. In a guided configuration phase, you gain the latest tools to help you begin to implement and build a framework for continuous innovation. We help you empower your employees through the use of familiar business processes and robust user assistance implemented in the SAP Fiori UX. You can also combine the SAP Activate methodology with SAP Best Practices to help produce a successful preconfigured system faster than starting from scratch. Discover Prepare Explore Realize Deploy Run Identify business priorities Define target architecture Adopt business case Develop innovation strategy Decide on implementation scenario Start transition planning Develop implementation plan Conduct readiness check Perform mandatory preparation Prototype (optional) Set up infrastructure and systems Activate best-practice content Clarify and confirm technical and functional scope Perform learning needs analysis Finalize productive infrastructure Configure, extend, and test solution scope Prepare and test data migration Train end users Rehearse cutover Ensure IT operational readiness Perform go-live checks Go live Support going live Support hypercare Conduct monitoring Value discovery readiness check SAP Value Assurance service packages for Plan and safeguard or plan and prototype Accelerate technical implementation Accelerate functional realization Innovate SAP Solution Manager SAP Activate Figure 4: High-Level Road Map to 10
CHOOSE YOUR SERVICE PACKAGE By choosing package 1, the SAP Value Assurance plan and safeguard service package for, you can start small, by simply scoping and evaluating your choices and having SAP safeguard the implementation by your partner of choice. Alternatively, you can choose the SAP Value Assurance plan and prototype service package option for. This alternative option lets you evaluate the capabilities of in a test environment specific to your needs in a short time frame with minimum effort before you make any large IT investments. Moreover, you can choose the SAP Value Assurance accelerate technical implementation service package for. When you choose this package, you gain access to the services included in package 1 plus have SAP perform the technical implementation. If you want support for a functional implementation, choose the SAP Value Assurance accelerate functional realization service package for. Finally, for the top level of innovation and opti mization, along with all the services of the other packages combined, choose the SAP Value Assurance innovate service package for. Our involvement increases as you move up the ladder. With the first package, for example, we perform planning and safeguarding activities and optionally provide a prototype and then you and possibly an implementation partner lead the rest of the project. With the innovate package, SAP is with you as a trusted partner from digitization concept through fully operational software to future co-innovation. Figure 5 summarizes the incremental packages and the services included in each. Plan and design services (based on service plan) Execution services (fixed-price services) Innovate 4 + Innovation discovery and design INVOLVEMENT OF SAP Accelerate functional realization Accelerate technical implementation Plan and safeguard (Option: plan and prototype) 1 2 3 + Transition to operations + Build design support + Analytics design support + Custom code management + Platform design support + Data-migration design support + Engagement foundation + Planning the digital transformation + Safeguarding + Prototyping + Build execution + Analytics execution + Platform execution + Data-migration execution ENGAGEMENT SCOPE SERVICE PORTFOLIO* *Blue text = part of the entry package Figure 5: Step-Wise View of the SAP Value Assurance Service Packages for If you are just beginning to talk about your digital transformation, you can attend a stand-alone discovery workshop for to help you define and weigh basic goals at the outset. 11
PACKAGE 1 Plan and Safeguard If you want help in the early stages of your transformation to a digital enterprise based on, you should start with the plan and safeguard package, possibly with the option of the plan and prototype package. BUILD YOUR ENGAGEMENT FOUNDATION With the engagement foundation service, your stakeholders across business and IT functions receive assigned contacts to help them plan, execute, and follow up on key actions to be carried out by your SAP support team. A technical quality manager (TQM) serves as your contact for all topics related to your transformation, enforcing your quality gates and holding regular balanced-scorecard meetings. He or she also coordinates issue resolution and links you to a mission control center if your project team needs the advice of additional experts. If you are not yet using SAP Digital Business Services, this portfolio helps you establish the vital connection between your company and our aftersales team. And we help you configure the latest version of SAP Solution Manager, which gives you access to road maps, process support, and tools for designing, running, maintaining, and optimizing your software. Scoping Your Project and Defining Quality Gates During engagement setup, you work with us to define and scope the initial action and service plan. This plan helps you staff the team across all participating parties and establish the governance model for the relationships among parties. Your TQM helps you complete action items and call in the necessary experts from SAP for advice on new requests. Working with the TQM, your project team defines the points called quality gates at which you resolve critical issues before advancing further. PLAN YOUR DIGITAL TRANSFORMATION The following services aid in planning the digital transformation process. Planning Strategically The service for planning the digital transformation combines information on industry best practices, available solutions, and market trends with information on your business needs to derive a transformation road map specific to your situation. Your TQM orchestrates activities and oversees the execution of your plan. Innovation Strategy and Road Map The road map you develop during this service helps support your digital transformation even beyond the project to bring online. Your TQM helps you consider such farreaching issues as warehousing data, optimizing your business networks, and taking advantage of the Internet of Things and core functions such as central finance. Analytics Strategy Whether or not you are using the SAP BW/4HANA solution for next-generation data warehousing, provides new analytics capabilities, such as for real-time or operational reporting and Big Data integration. An on-site workshop helps you understand the new capabilities and our analytics strategy. The workshop considers the current analytical landscape as the starting point of a potential transition path and helps you make the right decisions on the journey to a renewed and modernized analytics setup. Key topics in this service cover embedded analytics, SAP Digital Boardroom, enterprise data warehousing with SAP BW/4HANA and SAP HANA, and discussions about extract, transact, and load functions, as well as front-end technologies on premise or in the cloud. Determining Application Value and Scoping A number of services help with determining the value of the application and with scoping. 12
Data Migration Architecture The data migration architecture service helps you manage the most important aspects of data migration. This planning service is a high-level assessment of the source systems and necessary data objects, as well as of methods to extract, transform, and load the source data from legacy systems, including SAP software. Data migration architecture is relevant for new implementations and landscape transformation scenarios in cases of complex data operations that require guidance for data objects and data-migration technologies. Value and Implementation Strategy An initial capability assessment compares the relevant software functionality with the functionality of the SAP ERP application you are currently using, evaluating the value, effort, and risk of the transformation. We help you determine whether a cloud, on-premise, or hybrid implementation best suits your situation and then develop an initial implementation plan. Readiness Check and Follow-Up You receive a readiness check during the delivery of either the value and implementation strategy or the migration planning workshop. This assessment delivers a technical dependency analysis and a functional analysis of possible limitations and required simplifications to business processes. We analyze your custom code and other modifications to provide visibility into the level of effort needed to bring them back to standard. Return to the Standard Accumulating a number of customizations in your landscape over the years can hamper your ability to maintain system health and keep pace with innovations in SAP software. Using our back-to-standard transformation service and the resulting reports, you can work with us to move to standard functionality where possible. Enablement Charter Through an analysis of your learning needs, you also check that the right in-house know-how comes on board in the proper time frame to support your software implementation in the future. Planning the Transition You can use the following services to help with transition planning. Architecture for Custom-Code Management In an on-site workshop, you work with us to develop a strategy for managing custom code that extends throughout your development lifecycle. We help you look at how current custom-code tools can support transitioning to standard functionality and evaluate the business impact of your move to. Based on the report comparing your approach to best practices, we help tailor a road map to improve existing custom-code management. We help you protect your legacy investments, minimize the risk to your day-to-day operations, and reimagine business processes incrementally. 13
Technical Architecture An additional workshop provides you with a technical document that details an architecture concept based on your data center strategy, scalability requirements, availability requirements, system sizes, and software change management strategy. It focuses on hardware platforms, operating systems, virtualization solutions, high-availability and disaster-recovery design, and data-center strategy. The document defines the short- and midrange technical infrastructure of your SAP solution, including planned system size. Plan for System Conversion or New Implementation If you are moving from an existing SAP solution to SAP S/4HANA, we help you construct a system-level transition road map and a high-level project plan. We work with you to evaluate the technical and functional readiness of your current environment and select the best tool and approach for the transition. We identify current and future software change management requirements and prepare an assessment of specific topics you ll need to consider in a forthcoming workshop. If you are just starting to build an SAP software landscape, or if preparatory activities have indicated that transforming an old landscape would be very complex, you may opt to start with a fresh implementation. As the engagement comes to an end, our support team compiles the results from all of the services in this first package into a comprehensive service report. SAFEGUARD YOUR IMPLEMENTATION Using the safeguarding service, you identify factors that could cause issues during your new implementation or your upgrade or migration to. Our technical experts support your project team to help enable faster response time and throughput, optimal use of hardware resources, increased user satisfaction and productivity, and enhanced in-house expertise for root cause analysis and system health monitoring. Our safeguarding team stays with you until well after your solution is running successfully in production. Verifying Engagement Plans and Clarifying Gaps To help control implementation and maintenance costs by keeping your solution as close to standard as possible, the TQM checks plans against standard and helps clarify functional gaps. He or she begins to identify gap resolution options through the mission control center. Checking for Production Fitness and Success As part of the safeguarding service, you receive hands-on support and an integration validation from your safeguarding team, which runs a first go-live check four to six weeks before deployment. During deployment and into production, the team provides ongoing support and you receive a second go-live check four to six weeks after deployment. Following the second check, you receive a final report that identifies issues and recommends a short-term action plan. PROTOTYPE YOUR CONFIGURATION The optional prototyping approach enables you to evaluate the software in a company-specific test environment and gain hands-on experience. With this package we support you in setting up an test environment, either as a new installation or by converting a copy of your current production system. We also support you in evaluating and testing with your real business scenarios and your real data using SAP Best Practices packages. This enables you to quickly validate the value add; identify and mitigate risks, if any, at an early stage; and efficiently plan your IT investments with a prototype. The resulting system used for prototyping can be the reference system. 14
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PACKAGE 2 Accelerate Technical Implementation Within the accelerate technical implementation package, you can also use the services of the previous package. SAP extends its involvement in your digital transformation to include platform design and execution services and services for data migration. DESIGN YOUR PLATFORM The platform design support services help you take the next steps to prepare your IT infrastructure for. We support your platform definition with best practices for both hardware-centric and virtualized environments, focusing on high availability and disaster recovery (HA/DR), capacity management, test planning, and quality-gate planning. You gain detailed sizing projections, guidance for selecting server and storage hardware, and a map of key technical components of hardware and network zones. We also help you design a datascaling concept for very large systems, providing cost-efficient data storage by reducing RAM requirements for the SAP HANA platform. Defining the Technical Platform We then work with you to define the platform that runs the technical components of the solution and to create a deployment plan. We help you examine technical options and map software components to the virtualization layer and to hardware. We deliver a blueprint that documents the architecture we ve developed, including boundary conditions and issues discussed. The consolidated view of technical design decisions, executed remotely by our in-house experts, helps you detect open topics. Managing Capacity and Verifying Sizing As part of this service, we offer a workshop to refine the rough sizing estimate from the planning phase. If necessary, we perform a data-scaling exercise to identify ways to make more efficient use of data tiers. EXECUTE YOUR PLATFORM At this point in your journey toward, your TQM and a work-stream lead orchestrate the delivery prerequisites check and review the project timelines and milestones we defined in the migration planning workshop Setting Up SAP Solution Manager We install or upgrade SAP Solution Manager to enable the installation and basic configuration of software solutions in systems relevant to your project. Setting Up SAP Data Services or SAP Landscape Transformation We install and configure SAP Data Services or SAP Landscape Transformation software to support the migration of data to. Converting a System You can take advantage of this service if you want to convert existing SAP R/3 software or an existing SAP ERP application to. The team follows these steps as needed: Install or update SAP HANA on the target infrastructure Migrate existing SAP software older than SAP ERP 6.0 to SAP Business Suite powered by SAP HANA to fulfill conversion prerequisites, converting to Unicode if necessary Convert existing SAP ERP 6.0 or later software to 16
MIGRATE YOUR DATA With the data-migration design support service, you harness our decades of experience transforming production and nonproduction SAP and third-party landscapes. You can take advantage of our multidimensional landscape transformation expertise to assess your individual transformation requirements. Assessing Your Landscape Transformation Needs As part of a landscape transformation assessment, our transformation experts: Investigate your current landscape with proven landscape transformation analysis capabilities Define and prioritize your unique transformation requirements Apply the latest landscape migration technology and SAP Data Services software tools Suggest related measures to safeguard the end-to-end success of the transformation project EXECUTE DATA MIGRATION The data-migration service supports your organization as you begin your physical transition to an software environment. It contains several preconfigured sets of processes, including those for: Client merge Client transfer Company code transfer Rapid data migration You can minimize cost by integrating the migration of selected clients or company codes directly into the processes for transitioning to. You reduce the time to benefits and optimize business continuity through the technical migration of whole sets of business data, including transaction history. The resulting migration proposal explains solution alternatives for meeting your landscape transformation requirements and recommends the most suitable approach for your situation. Take advantage of our multidimensional landscape transformation expertise to access your individual transformation requirements. 17
PACKAGE 3 Accelerate Functional Realization You can also choose the accelerate functional realization package. If you choose this package, you have access to the services of the previous two packages plus more services related to migration and implementation.thus, you can make it your entry point into support for your deployment of. SAP involvement in your transformation project is high at this point, but you may also continue to work with a third-party partner for some aspects. TRANSITION TO OPERATIONS Wherever you started out on your journey, and whatever the scope of your initial project, the process inevitably entails changes to IT operations. The transition-to-operations (T2O) service defines the IT framework you need for operating in your environment safely and efficiently, providing guidance on necessary processes, tools, and skills. Service procedures vary depending on whether you want an on-premise, hybrid, or private cloud implementation. However, in all scenarios, we help you: Mitigate the risk of project closure Gain a clear picture of the readiness of your IT organization to support planned changes Safeguard your project investment and realize business value Lay the groundwork for efficient resolution of post-go-live issues Hand over knowledge to operations Evaluating Operations Impact SAP experts analyze the scope of the project to evaluate potential operational risks and identify areas of the support framework that must be in place before you go live with. We also develop a road map detailing activities that your IT organization must complete to prepare your future IT support framework. These may include revising resource strategy, configuring tools, documenting procedures, and defining cutover activities. As part of the transition, the T2O team helps you: Implement new monitoring templates in SAP Solution Manager Integrate SAP Solution Manager with other support tools Adjust change management tools to handle SAP Fiori apps Set up a cockpit to help your internal support team manage Document procedures centrally, covering access, recovery, and routine processing Define roles in knowledge transfer and set up means to evaluate the success of training Performing an Operations Technical Check Two to three weeks before you go live, your T2O team helps you perform a technical readiness check. Your staff runs self-checks on the status of knowledge transfer and tests for support processes. Our staff checks the setup of monitoring, troubleshooting, and software logistics. We can also help analyze any incidents that have occurred since the deployment of the solution, addressing such key management concerns as: What challenges are users experiencing? How difficult are their challenges? How efficiently does the IT organization support the new solution? Where do the solution and the support framework need improvement? SUPPORT BUILD DESIGN AND EXECUTE BUILD With services for build design, you work with the support team to gather functional requirements and identify the solutions to implement during build execution. If you are converting an existing system, we first redesign relevant business processes according to predefined industry-specific models to help make best use of your new capabilities. We focus on data volume from the outset, to help you take advantage of the key features of from day one. The application of best practices in gap analysis and change management helps you maintain high performance and foster end-user acceptance across the enterprise. Training Key Users One of the first steps is a brief period of methodology training, to set team expectations and introduce the SAP Activate methodology if you are not yet familiar with it. You also learn how to implement or adjust processes relevant to your implementation, in predefined areas. Performing Fit-Gap Analysis In this phase, we help you pinpoint gaps between standard software functionality and your requirements, recording the gaps and, where possible, suggesting solutions. You participate in workshops on the business priorities relevant to your transformation and receive a detailed analysis of topics we discussed. 18
Also during this phase, your project team must choose whether users will access solution capabilities in the standard user interface or through a Web browser. And you must assign business roles to transactions, set requirements for authorization, and specify key performance indicators for data volume management and system monitoring. Once we identify gaps, we help you design and document solutions. The final comprehensive report describes gaps and solutions at an appropriate level to help you secure executive approval. Planning a Testing Program The objective of the test-planning service is to create a projectrelated testing framework, including input from your in-house testing policies. The framework encompasses methodology, standards and guidelines, test-case development, defect management, reporting and analysis, and roles and responsibilities. We help you develop separate strategies for performance testing and for functional testing at the levels of unit, string, scenario, and user acceptance, plus integration and regression testing. Defining Data Volume Strategy If you have already implemented a data-archiving strategy, you must adjust it for. If you have no data-archiving strategy in place, or if sizing results indicate the need for a server larger than you planned for, we help you discover possible infrastructure and implementation solutions. Then our application experts help you evaluate options for archiving, housekeeping, and information lifecycle management as you define a strategy for managing data volume. Together, we define the points at which various kinds of data can be archived, how you can access archived data, and when the data can be destroyed. SUPPORT ANALYTICS DESIGN This service offering provides guidance on how to use new analytics capabilities in the suite, such as embedded analytics and strategic analytics and enterprise data warehousing software. This service builds on the outcome of the activities related to planning the architecture for analytics. The analytics design support service manages the implementation of businessrelevant analytic components in further detail, including embedded analytics, enterprise data warehousing using SAP BW/4HANA, the SAP BusinessObjects Cloud solution, and SAP Digital Boardroom. The service also defines transition scenarios. Orchestrating Content for SAP Digital Boardroom This content orchestration service helps you identify the key performance indicators and master data that are relevant for a successful implementation of SAP Digital Boardroom. EXECUTE ANALYTICS DESIGN For the fast-track implementation of SAP BusinessObjects Cloud and SAP Digital Boardroom, you can use the services behind analytics execution. Starting with SAP BusinessObjects Cloud With this service, you get a basic configuration of SAP BusinessObjects Cloud and SAP Digital Boardroom based on SAP Best Practices packages and based on the results of the content orchestration service. This lets you create the first visualizations, stories, and agenda items, and it empowers your analysts and top managers to use these solutions. MANAGE CUSTOM CODE Landscape simplification and data structure redesign are key goals of a digital transformation with, so you need to examine your use of custom code in detail before undertaking the transition. The more you can rely on standard business processes, the lower your implementation costs and the quicker your value realization. Efficiently managing custom code increases the performance and scalability of the business scenarios it was designed to enable. And rigorous custom-code management may also reduce your total cost of ownership by shrinking the number of data objects and improving the efficiency of your applications. 19
PACKAGE 4 Innovate With the innovate service package, you can bring your new digital core fully online. This package includes the service for innovation discovery and design, which offers a methodology for uncovering and assessing innovation opportunities from research through ideation to prototyping. The service also helps you frame use cases, define required capabilities, and check availability of innovation enablers. Innovation discovery helps you understand the challenges in your business, market, or IT environment. You and our support team discuss potential solutions and identify key areas that could experience incremental benefits from a proposed innovation. A smaller team conducts low-fidelity prototyping and validates the feasibility of initial concepts. Innovation design begins by framing the innovation scenario you ve chosen. Then you and the support team define applicable use cases and prioritize them on the basis of potential business benefit. Next, you design the underlying business processes and identify the key capabilities required to successfully execute the use cases, bringing in relevant SAP and third-party applications and drafting the underlying platform architecture. To demonstrate value to executive decision makers, you perform a feasibility assessment on both the IT and business aspects of the project. Then you deliver an outline of suitable prototyping scenarios that take scope, format, duration, and resource requirements into account. With the innovate service package for, you can bring your new digital core fully online. This information is the confidential and proprietary information of SAP. This information is provided for informational purposes only, without warranty of any kind, and subject to change without notice. The information in this document does not become part of or modify any contract or establish any legal obligation to deliver any specific services or results. Any references to best practices, optimization, or innovation are not intended to suggest identification or resolution of all such opportunities or maximum improvements or any specific outcomes. 20
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Summary Views of SAP Value Assurance Service Packages for The following overview summarizes the services in each package, along with their features and outcomes. 22
Service Features Deliverables 1 SAP VALUE ASSURANCE PLAN AND SAFEGUARD SERVICE PACKAGE FOR Build your engagement foundation Assignment of technical quality manager Quality gate management Access to mission control center Verification of engagement plans Support for gap clarification Balanced-scorecard meetings Initial documentation clarifying gaps Technical dependency analysis Plan your digital transformation Back-to-standard analysis Strategy for managing custom code Definition of technical architecture System-level transition road map High-level project plan Readiness check Set of reports on nonstandard elements Document with suggestions for customcode management Road map document Comprehensive report on all services delivered Safeguard your implementation Validation of core business processes Monitoring and optimization during transition Going-live check four to six weeks before implementation Going-live check four to six weeks after implementation Conference call on ideas for improvement 1a Prototype your SAP VALUE ASSURANCE configuration PLAN AND PROTOTYPE SERVICE PACKAGE OPTION FOR Scoping workshop for the prototype as well as the setup of a prototype Evaluation of the solution with real business scenarios using real data Company-specific test environment for evaluation purposes 2 SAP VALUE ASSURANCE ACCELERATE TECHNICAL IMPLEMENTATION SERVICE PACKAGE FOR Design your platform Execute your platform Review of high-availability and disaster-recovery concept Identification of server and storage hardware needs Sizing and capacity verification Installation and configuration of basic software solutions Setup of SAP Solution Manager and SAP Data Services software Conversion of SAP R/3 software or the SAP ERP application to Installation or update of SAP HANA database Installation or update of software Configuration of front-end and security components of SAP Fiori user experience (UX) Technical blueprint document Deployment plan Migration from SAP ERP 6.0 (or any database with Unicode) to or new installation (excluding business data migration) Migrate your data Transformation analysis of the current landscape Definition and prioritization of your transformation requirements Safeguarding recommendations Migration proposal Scope description for each solution Suggested project phase plan with milestones Preconfigured solutions for such functions as central finance, client merge, client transfer, company-code transfer, and rapid data migration 3 SAP VALUE ASSURANCE ACCELERATE FUNCTIONAL REALIZATION SERVICE PACKAGE FOR Transition to operations Evaluation of impact on IT operations Change management adjustments to address SAP Fiori apps user interface Support team cockpit for SAP HANA platform Central repository for procedural documentation Knowledge transfer on roles and evaluation tactics Technical operations readiness check Templates and documentation in SAP Solution Manager Executive-level incident analysis Document on proposed testing framework Document on proposed strategy to manage data volume Operations handbook Support build design and execute build Introduction to SAP Activate methodology Fit-gap analysis Design and documentation of gap resolution Strategies for functional and performance testing Data-archiving strategy Report on business-priority coverage Gap-resolution report for executive approval High-level end-user training plan Execute analytics design Sample analytics dashboard Implementation of a basic dashboard Support analytics design Guidance on how to use new analytics capabilities in S/4HANA Implementation of new analytics and enterprise data warehousing solutions Analytics design document Manage custom code Analysis of custom code Analysis of data structure Analysis results document Simplification proposal document 4 SAP VALUE ASSURANCE INNOVATE SERVICE PACKAGE FOR Use innovation discovery and design Methodology for uncovering and assessing innovation opportunities All of the above Ongoing collaboration with SAP on added functionality and new business models 23
HOW TO START Here s how to get up and running with : Hold a free discovery workshop or joint assessment to identify business goals Conduct a roadmapping session to outline your journey Define your software scenarios with your SAP representative Select the service package that best fits your requirements Extend your package to higher levels or additional services as needed Harness our expertise in the future to cover new requirements that arise BECOME A DIGITAL ENTERPRISE Becoming a digital enterprise is now a must. Moving to, designed to converge transaction and application processing in-memory, is one of the best ways to drive that transition. With this revolutionary solution, you can develop the four pillars of workforce engagement, supplier and partner collaboration, customer experience, and the Internet of Things around a strong digital core. The services in each package have clearly specified outcomes to help you understand scope. The offerings augment your software license with the precise services you need to bring the solution to full value quickly and with minimal disruption. LEARN MORE For more information on digital transformation with SAP Value Assurance service packages for that are designed to support your adoption, contact your SAP service representative or visit http://sapsupport.info /s4hana-service-packages. After a successful transition to production, you receive a final report summarizing the topics the project team analyzed, identifying open issues and laying out an action plan for resolving them. 24
The service packages augment your software license with the precise services you need to bring the solution to full value quickly and with minimal disruption. 25
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