CUSTOMER INNOVATION STUDY Liberty Healthcare Management, Inc. makes a smooth transition to the cloud on time and 15% under budget with Infor Consulting Services Liberty chose to move to the cloud because it offered cost savings and freed up our resources. Infor CloudSuite Healthcare allows Liberty to remain agile in an ever-changing healthcare environment and better support our end users. The reliability and flexibility of Infor s cloud solutions will allow Liberty to keep costs down, while allowing us to grow and continue to provide superior patient care. During the transition, Infor provided the right resources at the right time to ensure our migration and upgrade went as smoothly as possible. Richard Gallo Vice President, Information Systems, Liberty Healthcare Management, Inc. + infor.com/customers
Table of Contents 3 Facts at a glance 4 Executive overview 5 Situation analysis Caring with excellence 6 Innovation strategy Making IT more strategic 8 Results Lowering costs in the cloud 9 Looking ahead Freeing up resources 10 Learn More
Facts at a glance HEADQUARTERS Wilmington, North Carolina INDUSTRY Healthcare EMPLOYEES 3,874 PARTNERS Infor Consulting Services (ICS) WEB SITE libertyhealthcareandrehab.com INFOR PRODUCTS AND MODULES Infor CloudSuite Healthcare, Infor Workforce Management Customer Innovation Study: Liberty Healthcare Management, Inc. 3
Executive overview Situation analysis Move from a volume-based to value-based care model, with solutions that help solve business challenges such as maintaining shrinking operating margins, managing regulatory pressures, planning for interoperability issues, using analytics to enable clinical decision-making, and supporting new reimbursement models. Reduce the labor costs associated with clinical staffing, onboarding, retention, and training and redirect IT staff from system maintenance to focus on more strategic roles. Determine whether the best deployment option is on-premise or in the cloud, factoring in the differences in cost structure, division of IT responsibilities between vendor and Liberty, application management, security, disaster recovery, and downtime. Innovation strategy Modernize applications by upgrading to Infor CloudSuite Healthcare to support financial and management reporting and human resource functions. Conduct an internal total cost of ownership analysis to gain a comprehensive view of the cost differences between deploying in the cloud or on-premise. Partner with Infor Consulting Services (ICS) for a smooth upgrade and transition to the cloud, while leveraging the Infor Consulting Services Center of Excellence (ICS CoE) for a lower overall cost of implementation. Results Saved over $1 million in labor management costs in the first year, while also gaining better accountability in its facilities thanks to improved visibility into clinical labor costs, scheduling, and overtime for registered nurses (RNs), licensed practical nurses (LPNs), and certified nursing assistants (CNAs) with Infor Workforce Management. Improved costs thanks to a move to the cloud, which reduced the need for technical IT resources as well as hardware and its associated costs. Reduced the manual effort for HR staff through employee and manager self-service functionality with Infor Human Capital Management solutions. High level impact 7 Months to move Infor CloudSuite Financials and Infor Human Resource Management to Infor CloudSuite Healthcare 15 % lower than anticipated Infor Consulting Services (ICS) implementation costs by leveraging the ICS Center of Excellence, Infor s offshore ICS organization $1,134,782 saved each year by reducing total labor costs by standardizing workforce management processes 21.3 % of time freed up for HR staff during open enrollment, representing 31.25 weeks of manual work eliminated across the HR department as a result of automating the open enrollment process Customer Innovation Study: Liberty Healthcare Management, Inc. 4
SITUATION ANALYSIS Caring with excellence Facing the decision to upgrade Liberty Healthcare Management is a family-owned healthcare company based in Wilmington, NC that has a strong commitment for caring with excellence. Since 1870, the McNeill family has provided health care services in the region offering the communities they serve a complete senior care continuum close to home and family. Liberty Healthcare offers in-patient short-term rehabilitation, long-term care, hospice and respite care, dementia care, and out-patient care. Select centers offer assisted living. The organization has 3,874 employees and is made up of 21 healthcare and rehabilitation facilities, five assisted living facilities, 29 home health and hospice offices, 10 medical supply locations, one retail pharmacy, and various management companies spread across North Carolina, South Carolina, and Virginia. Liberty Healthcare has been an Infor customer since 2009, when it migrated to Infor Lawson applications to help manage its growth. In 2012, Liberty Healthcare chose Infor Workforce Management to streamline its time and attendance processes and reduce unnecessary overtime. With additional functionality available through an upgrade, Liberty decided to continue with Infor to provide the ERP backbone of its operations. Its next decision was whether to upgrade on-premise or move to the cloud. Customer Innovation Study: Liberty Healthcare Management, Inc. 5
INNOVATION STRATEGY Making IT more strategic Implementing on time and under budget The decision to move to the cloud was centered on financial savings, freeing up resources, and increasing the ability to deliver better service to end users. As a first step in its decision-making process, Liberty Healthcare completed a total cost of ownership analysis. Moving to the cloud meant that Liberty Healthcare did not need to increase its headcount. In addition, now that Liberty Healthcare no longer needs to manage its hardware or purchase new systems every 3 to 4 years, it has freed up the equivalent of 2 full-time employees out of a team of 19. Liberty Healthcare s IT team can now focus on more strategic projects like enhancements to the existing application landscape, adding new solutions to address existing business challenges, and improving its data reporting and analysis. The IT team can also address performance issues faster by quickly informing Infor or Amazon Web Services of any issues, allowing IT to focus on communication to end users. Our implementation with Infor Consulting Services Center of Excellence (Infor ICS CoE) was phenomenal. We were on time throughout the entire process, and came in 15% to 20% under budget. Throughout the entire project we maintained the same resources from Infor Consulting Services Center of Excellence (ICS CoE) in Manila from start to finish and they essentially became an extension of Liberty. We took advantage of the time zone difference, allowing us to get things done faster and meet our timelines. Kris Benton Software Development Supervisor, Liberty Healthcare Management, Inc. Customer Innovation Study: Liberty Healthcare Management, Inc. 6
15 % under-budget and on time implementation thanks to Infor Consulting Services (ICS). Implementing on time and under budget Liberty Healthcare partnered with Infor Consulting Services to upgrade and move its Infor applications to the cloud. With Infor Consulting Services Center of Excellence (Infor ICS CoE) handling its cloud migration, Liberty completed the project on time and 15% under budget. Thanks to ICS CoE, Liberty Healthcare s IT team was hands-off with the data migration process. Its only role was to test the system to make sure the processes were working. Customer Innovation Study: Liberty Healthcare Management, Inc. 7
RESULTS Lowering costs in the cloud Detailed impact Value realized Since standardizing its workforce management processes with Infor Workforce Management, Liberty Healthcare is saving $1,134,782 each year in labor management costs. These high costs have been reduced now that Infor Workforce Management has helped Liberty Healthcare decrease its overtime costs by 49% overtime across all three nursing-staff types at its 29 locations. In addition, Infor Human Capital Management, specifically employee and manager self-service, have helped decrease the workload for Liberty Healthcare s human resources department. Each year, Liberty Healthcare processes 2,500 open enrollment forms. Since Infor has helped the healthcare organization move to electronic filing, the HR department has reduced its workload by 31.25 weeks, assuming a 40-hour work-week. Previously, completing the 2,500 paper forms during each year s open enrollment period, took 30 to 45 minutes for each form. Reducing hardware costs The cost structure of a cloud-hosted solution differs from the cost structure of an on-premise deployment. By moving to the cloud, Liberty Healthcare is saving $117,215 in cash expenditures over a 5-year period. Thanks to its move to the cloud, Liberty Healthcare no longer needs to purchase hardware, like such as servers or racks, and manage its hardware in virtual environments. Liberty Healthcare is also saving money by not having to operate facilities to store and manage its hardware. By not taking on hardware costs, Liberty Healthcare is not only saving money, but it can also redeploy or eliminate the costs that previously went toward database administration and technical IT resources. $318,548 saved in technical IT resources that support Infor applications, specifically a systems administrator over a 5 year period $65,730 reduction in hardware refresh costs by eliminating servers, virtual environments, and racks $66,308 in data center upkeep costs eliminated Customer Innovation Study: Liberty Healthcare Management, Inc. 8
LOOKING AHEAD Freeing up resources Moving to the cloud helped Liberty Healthcare reduce costs and free-up resources that it can now use to improve other areas of its business. As the healthcare landscape continues to evolve, Liberty Healthcare is better positioned to address critical issues quickly, while also focusing on innovation. With Infor Business Intelligence providing improved insights into Liberty Healthcare s finances, the organization can focus on increasing its quality of care. Once fully in the cloud, Liberty Healthcare will be more agile and free of the many tactical and administrative IT duties that have previously kept this team from focusing on more strategic goals. As we ve grown and added more Infor products, it s become more difficult to host our solutions on-premise. We are looking to move to the latest version of Infor Workforce Management and when we do, we are definitely planning on hosting that in the cloud. Once we move Infor Workforce Management to the cloud, everything we have from Infor will be in the Infor cloud. Melissa Ruhl Clinical I.S. Coordinator, Liberty Healthcare Management, Inc. Customer Innovation Study: Liberty Healthcare Management, Inc. 9
Learn more About Liberty Healthcare Management, Inc. Learn how Liberty Healthcare s move to the cloud was on time and 15% under budget thanks to Infor Consulting Services. You ll also discover how the organization saved over $1 million in labor management and other costs by choosing a cloud deployment. 2:43 Liberty Healthcare Management video Reduce costs, improve care, and lower risk All around the world, the obstacles facing today s healthcare organizations include escalating costs, declining reimbursements, and stricter government regulations. At the same time, healthcare organizations must improve the quality of their care, optimize costs, reduce waste and fraud, and manage ongoing consolidations. Infor Healthcare delivers industry-leading healthcarespecific solutions, available on-premise or in the cloud, that are used by more than 5,000 organizations globally to transform the integration, planning, tracking, and management of a healthcare organization s most vital assets people, supplies, clinical data, relationships, and financial resources. Infor Healthcare Simplify operations with an integrated business management system At Infor, we understand that the healthcare industry is unlike any other. That s why Infor Healthcare is specifically designed for your unique and pressing demands. Infor Healthcare offers science-driven, comprehensive, flexible solutions for all healthcare organizations. Our integrated suite can address your most critical business processes and your most challenging integration demands. Our solutions enable healthcare organizations like yours to connect strategy with operational execution, manage trends and performance, optimize and align resources, connect disparate technologies, and deliver actionable insights and intelligence. Infor Lawson Liberty Healthcare upgrades to the cloud Liberty Healthcare recognized that moving to Infor CloudSuite Healthcare would improve its management of vital resources, including people, supplies, clinical data, and financial assets. New versions of all of Liberty Healthcare s existing Infor applications were deployed in the cloud, including Infor Lawson Supply Chain Management, Infor Lawson Human Resource Management, and Infor Lawson Enterprise Financial Management. Since moving to the cloud, the healthcare organization has experienced more predictable service performance, allowed its users to make better business decisions, and better aligned its operations. Liberty upgrades to the cloud with Infor Customer Innovation Study: Liberty Healthcare Management, Inc. 10
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