Performance Clinic The clear choice in workplace performance 2017
In a world where we all face the everincreasing threat of disruption, an increased focus on organisational culture, agility and performance is needed now more than ever Processes, Systems and Technology are constantly changing and evolving. But what have you done to give your people the skills to survive let alone thrive in the new world of work? It is our people and their ability to respond to and deal with uncertainty and complexity that are critical in mounting an effective response. Our people s ability to cope with the growing demands we place on them is enhanced by our focus on wellbeing 2
The challenges Ever increasing workplace demands and pressure. The most valuable asset is time, (particularly for executive teams) in rapidly changing and competitive industries. Teams feel overloaded, fatigued and are distracted within a world surrounded by digital devices. Need to understand disruptive forces and be able to evolve to anticipate, adapt and respond to change. High performing leadership teams have never been more important. But high performance extends beyond technical and professional capabilities. Increasingly it s about enhancing personal wellbeing, balancing professional life and having a healthy and calm mind. Organisations recognise they have a role to play in supporting and enhancing wellbeing in the work place. It is an organisational imperative to ensure high performance leadership teams stay at the top of their game and build resilience and stamina. Organisations are also recognising that the return on investment in leadership teams personal wellbeing can be exceptional focused on time, energy and attention with improvements in productivity, energy, resilience and strengthened relationships. 3
The missing piece in the puzzle Process Systems People Capturing the Hearts and Minds People Technology Processes, Systems and Technology are constantly adapting and changing. But what have you done to upskill your organisations greatest asset your people? 4
Traditional programs Productivity Talk about efficiency and effectiveness with a focus on being agile, flexible and sprints. But miss focusing on the whole person concept Engagement Provide people with more information and create a purpose statement or a vision. But miss capturing the hearts and minds Wellbeing Focus on activities like providing fruit baskets, head, neck and shoulder massages and offering benefits programs. But miss how you feel about things 5
Who does this well Elite Athletes Performing Artists 6
Day in the life - Athlete Wake up at 7am Have a relaxed (and healthy) breakfast Read the paper or check internet after breakfast Drive to track/pool/oval Have a laugh with team mates and talk about today's session Train (high intensity) for 90 mins to 2 hours max Warm down and active recovery (stretch, easy swim) Lunch break Afternoon relaxation time, or study Training session #2 (some days) at medium intensity Evening meal with family or friends Wind down before bed Sleep by 10pm Balanced day: intermittent periods of ON and OFF 7
Day in the life - Corporate gets up at 6am every day checks emails first thing skips breakfast or eats on the run drops the kids at day care gets to work with just enough time to grab a coffee starts official work day more email! back to back meetings all morning snacks on a muffin around 11am more back to back meetings and emails runs around at lunch time paying bills Inhales a sandwich at lunch finally get some chance to do some real work energy levels dip so grab a coffee at 3pm more emails and leave the office feeling overwhelmed and exhausted Home for dinner and express catch-up with the family takes the ipad to bed to catch up on more emails and reads papers for tomorrow s meeting feels exhausted and falls asleep before midnight On the entire day. No downtime. No recovery. No balance. No thinking time 8
Old vs New Paradigm Old Paradigm Manage time Stress is bad Recovery is a luxury Do everything you can Hours worked = productivity Uniform structure Available 24/7 Always on Work is done inside the office Managed via management New Paradigm Manage energy Pressure is good Recovery is a strategic advantage Do what really matters Working smarter = productivity Find your Operating Rhythm Block specific times to think Working in waves Work is done anywhere Managed via results 9
How we can help KPMG s Performance Clinic works with you to help improve your workplace performance. Productivity The way you work Our programs focus on personcentred workplace performance that is data-led, fact-based and research backed. Psychology The way you think Elements of performance Physiology The way you eat and move We work with you and your teams to focus on four key areas to help you think more positively, build healthy relationships, manage information overload, plan workflow effectively, balance stress and increase energy. Recovery The way you balance stress 10
Psychology The way you think Productivity The way you work What will be covered? Creating self-awareness Successfully setting goals Understanding your strengths Building positive relationships Developing mental agility Learning to change What can I achieve? Life satisfaction Positivity Confidence Happiness Goal attainment Motivation Mental toughness High Performance What will be covered? Getting sorted Controlling information flow Planning workflow Applying physiology to your work Learning mindfulness What can I achieve? Engaged Mindful Efficient Effective Energised Worklife balance Focused Physiology The way you eat and move Four key elements Recovery The way you balance stress What will be covered? What can I achieve? What will be covered? What can I achieve? Developing strategic physical activity Eating for success Participating in physical activity Wellbeing Vitality Self-esteem Concentration Longevity Endurance Fitness Using stress to your advantage Activating the relaxation response Beating stress with recovery Getting more from sleep Sustainability Resilience Relaxed Mental clarity Stress management 11
TPC Builds capacity (TEA) Time Energy Attention 12
Case Study - CBA Direct Channels (DC) The Set-up: Quentin Boyes attended Andrew May s keynote in Queenstown and decided to engage The Performance Clinic to deliver a Personal Best Program to his leadership team. In 2013, after Personal Best programs were delivered successfully across multiple business lines within CBA the Direct Channels, leaders were excited to roll out a program to their call center's and embed the Personal Best concept at a rest of team level. The Challenge: After running a range of diagnostics, we found that the average call centre employee was fatigued, lacked energy, was not excited about life and had very low resilience and ability to deal with stress. They had unhealthy habits, no recovery or down time, were exposed to high level of stress and pressure which drive the engagement scores down and turn over up. The vision across Direct Channel was for employees to feel in control, energized and inspired so they can be their best at work and at home. The Program: The Performance Clinic worked closely with the DC team to create Keystone Habits program to be rolled out across all call centres (across 1,500 staff) over a period of 12 months. The objective was to create a culture where healthy choices are made as a matter of habit, where health and wellbeing is part of the DC DNA. 3 keystone habits were identified: 1.Be in control to balance work and home life, reduce physical and mental stress and get the skills to think like a high performer 2.Be energised to eat healthy food and move regularly to reduce stress, improve sleep and increase energy and performance 3.Be inspired to thrive not just survive, be your whole self, build better relationship and achieve your personal best 8 to 10 weeks were dedicated to each habit launching and concluding with an assessment phase. Participants went through a range of practical and educational workshops, group challenges, assessments, group activity and mindfulness programs and whole range of internal initiatives. The Results: Keystone Habits was a success and participants were on average 4 years younger and had more energy, boosted their stress threshold by an average of 40% and their Satisfaction with Life Scale improved by 25% 13
Case Study - Telstra Legal The Set-up: In September 2012 Andrew May presented a Personal Best keynote to the broader Telstra Legal Group. The keynote content was well received with post presentation feedback demonstrating an appetite within Telstra Legal to change the way the group approached meetings, emails and thinking time. The Challenge: Running Personal Best program through the leadership legal team showed that the group was working long hours and that more than a quarter of the week was being lost to unnecessary emails, meetings that did not add value and unwanted distractions. The long hours were effecting the groups ability to achieve good work-life integration with the results showing that the group wanted to dedicate more time to activities outside of work such as family, friends, hobbies, passions and community. At the same time the group was failing to make time to balance stress with recovery or look after their health and wellbeing.. The Program: In 2015 The Performance Clinic ran a modified version of Personal Best for Telstra Legal rest of team. Over 4 months Participants went through Performance Assessments, full day Personal Best workshops, 8 week physical activity programs, 8 weeks mindfulness program, a reassessment phase and a celebration day. The Results: Fantastic results were achieved across the team: Participants were on average 5 years younger They reclaimed 16 hours in their week by managing emails, distractions and unnecessary meeting Time spent in stress over a 24hrs period has been reduced by 1hr and 15min 14
Case Study - IAG CFO The Set-up: The initial Personal best program was created at the request of Nick Hawkins with the direction of creating a Personal Best program that delivers the message looking after ourselves better. Nick Hawkins went through the Performance Assessment and participated in a number of one on one coaching sessions to 'get a feel' for our approach to executive performance. The Challenge: The CFO Leadership Team was described as a high performing team made up of empowered subject matter experts who are not only able to absorb a lot of work but who can also have fun working together. The team work really well in a crisis but could improve the way they work together on a day-to-day basis. On a team level the program helped to reinvigorate the team by building camaraderie and collaboration, particularly around day-today problem solving, and preparing them to lead a healthy and efficient workforce. On a personal level the purpose was to invest in the wellbeing and efficiencies of team members in order to provide them with the capacity to work smarter and reduce their working hours. The Program: A very efficient and strong Team Code came out of the Personal Best Leadership team and in 2015 it was time to embed the new way of working to the rest of the team across the CFO division. Participants went through our signature program including Performance Assessments, Personal Best workshops, Better Week workshops, 8 week programs in Physical Activity and Mindfulness, a reassessment phase and a team celebration event. The Results: Fantastic results were achieved across the team: Participants were on average 4 years younger They reclaimed 10 hours in their week by managing emails, distractions and unnecessary meeting Time spent in stress over a 24hrs period has been reduced by 1hr and 12min Stronger camaraderie and team morale 15
Performance Clinic Programs Personal Best Our signature workplace program for up to 200 people over 16 weeks to build capacity and help teams function as a high performing team. We focus on four key areas: the way you think, they way you work, the way you balance stress and the way you move and eat. Keystone Habits Our wider workforce program for 200+ people over 6 months which assists individuals and teams to operate at their highest capacity. The program is high tech and light touch with online testing and support complimented by face to face educational workshops that focus on key habits that are specific to an organizational and team culture. Performance Index (PI) An online behaviour change self assessment that provides individuals and groups with key performance data across physiology, recovery, psychology and productivity to enable them to improve their personal capacity and organisational performance. Conference keynotes A range of high energy keynotes and workshops support you to set a new personal best both at work and at home. 16
Contact Jason Murray Director, Performance Clinic +61 2 9346 5674 0403 787 785 jasonmurray@kpmg.com.au 17
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