City of Georgetown, Texas TOP10 THINGS TO DO WITH YOUR AMI/MDM SOLUTION Presented By: Walter Koopmann-ElectSolve Leticia Zavala-Jones_City of Gtown Sandra Arnold-City of Gtown Scott Durham-Honeywell Elster
Agenda INTRODUCTION BUSINESS CASE FOR AMI & MDM SELECTION PROCESS REQUIREMENTS FOR AMI/MDM SYSTEM DEPLOYMENT IMPROVEMENTS LESSONS LEARNED TOP 10 THINGS TO DO WITH YOUR AMI/MDM SOLUTION
GEORGETOWN UTILTIY SYSTEM (GUS) SERVES THE CITY OF GEORGETOWN CUSTOMERS 58,000 CUSTOMERS 42 SQ MILES OF ELECTRIC AND 462 SQ MILES OF WATER TERRITORY 24,764 ELECTRIC CUSTOMERS 23,326 RESIDENTIAL 1,189 INDUSTRIAL & COMMERICAL 249 NET METERING (SOLAR) 35,093 WATER CUSTOMERS Background THE CITY OF GEORGETOWN WAS ONE OF THE FIRST UTILITIES IN THE NATION TO INTRODUCE AUTOMATED METER READING (AMR)
BUSINESS CASE FOR AMI & MDM Water Conservation Energy Management Demand Forecasting Lower Operational Cost Reduce truck roll outs Customer Service Customer Call about high bill from high usage or estimated meter read Long Phone calls as a result of having no data or not good data Non-responsive equipment The inability to expand the current system to accommodate growth Earlier outage detection and restoration through enhanced system monitoring
SELECTION PROCESS Top RFP requirements 1. Advanced Metering technologies 2. Energy management and distributed automation 3. Remote connect/disconnect 4. Time of Use 5. Detection Outage and Notification 6. Tamper Notification 7. Meter data management (MDM) 8. Two way communication
AMI DEPLOYMENT TIMELINE Pre- Phase I 6/2011 100 Electric meters installed 68 Residential 32 Commercial 1Gatekeeper on Fiber Phase I 7/2011 451 Water & 485 Electric meters installed 3 Gatekeepers (2 Fiber, 1 Cellular) 10 Repeaters Tested total system functionality for 6 billing months Phase II 1/2012 19,542 Water & 21,921 Electric meters installed 46 Gatekeepers (34 Fiber,12 cellular) 58 Repeaters Completed at the end of May 2013.
INTEGRATION OF AMI & MDM
IMPROVEMENTS IN OPERATIONS/SERVICE Lower bills Lower costs Rate Choice Energy Management Proactive Customer Service More read data available to CSR Fewer estimated bills On demand reads On line tools Reduce carbon emission Lower energy consumption Reduce Power Plants Needs Peak load reductions Support renewable generation Wind, solar Conserve Natural Resources Water leak detection Useful knowledge app s Reduce O&M Less manual meter reading Less manual disconnect Less manual reconnect Reduced truck roll outs Re-Reads BENEFITS Return on Investment (ROI) Improved accuracy of billing information Reduced billing adjustments Resolve billing questions more efficiently Access to more data to make knowledgeable decision
LESSONS LEARNED Advanced Notification to Customers Meter Audit Meter Exchange Process GPS Coordinates Calendar Blackout Dates for Billing Cycles
TOP 10 BENEFITS CUSTOMER PORTAL GUARD
CUSTOMER PORTAL Daily Consumption Cost & Total Usage Billing History Setup Alerts Billing Cycles
TOP 10 BENEFITS CUSTOMER BUDGET ALERTS
BUDGET ALERTS Alert Thresholds Set Budget Amount Weekly Reports
BUDGET ALERTS Notification via text or email
TOP 10 BENEFITS AQUA MESSENGER PROGRAM
AQUA MESSENGER Set 3 thresholds levels to be alerted at Receive alerts via email Usages counter reset at start of new billing cycle
AQUA MESSENGER Notification via email
AQUA MESSENGER CASE STUDY Good thing we had Aqua Alert! Georgetown Customer John Copelan
TOP 10 BENEFITS REMOTE CONNECTION AND DISCONNECTION OF A CUSTOMER S METER
REMOTE CONNECT/DISCONNECT Connect\Disconnect multiple remote electric meters Schedules Process takes less than minute Email alert notification when batch is completed Report Generated in the MDM
REMOTE CONNECT/DISCONNECT CONNECTS/DISCONNECTS DISCONNECT CONNECTS 2016 2016 2011 2011 0 1000 2000 3000 4000 2016-MANUAL 2016-REMOTE 2010-MANUAL 2011 Truck Roll Out For Connect/Disconnect 2016 Remote Connect/Disconnect & Truck Roll Out
TOP 10 BENEFITS DATA ANALYTICS
Advanced Charting and Graphing Helps the staff resolve usage issues and understand customer s usage patterns Engineers can analyze operational data on the fly for different system configurations Generate graphs of information to be viewed by specified date range and billing cycle. DATA ANALYTICS
TOP 10 BENEFITS EVENTS & ALARMS
EVENTS & ALARMS Events: A time stamped record of a condition or event read from a meter, or generated by EA_MS Alarm: A subset of events that may require more immediate attention
TOP 10 BENEFITS LINE LOSS AND RECOVERY SYSTEM (LARS)
LARS Detail geographically where losses are and how they are distributed. Pinpoint where operational corrections can be made to reduce losses and recover revenue. Collect, track and analyze the meter data from all available data sources to develop a comprehensive view of the line loss problem
LARS Incorporate meter data streams with substation interval data to reconcile and report losses and revenue leakage Reconcile end-customer electricity sales back to each feeder and substation Continues to track distribution system performance to maintain low loss margins over time.
TOP 10 BENEFITS WATER LEAK DETECTION
WATER LEAK DETECTION Generate Water Leak Report Run Interval Report Review Data Call Customer about Possible Leak
WATER LEAK -CASE STUDY Back in New York, my relatives were astonished: That a Utility would notice or even care that my line was gulping water; That a Utility would call me to ask if there was problem; That a Utility would correct the problem immediately and search to find whether the leak was inside the home; That a Utility employee would actually phone me back to relieve my personal crisis. REV. Donald C Guerrant
TOP 10 BENEFITS IMPORT/EXPORT OF XML FILES
IMPORT/EXPORT OF XML FILES This interface enables file based importing and exporting of data to and from the ucentra data repository.
TOP 10 BENEFITS EXPAND PROGRAM OFFERINGS
EXPAND PROGRAM OFFERINGS TIME OF USE (TOU) Water Loss (LARS) DATA ANALYTICS MOBILE COLLECTOR VALIDATION, ESTIMATION & EDITING (VEE)
QUESTIONS????
THANK YOU! Scott Durham General Manager, Western Region Honeywell Elster Scott.Durham@elster.com Cell 214-912-0671 Walter Koopmann, PMP Director Client Accounts ElectSolve Technology Solutions and Services, Inc. www.electsolve.com WKoopmann@ElectSolve.com 877.221.2055 x1034 Office 318.629.4527 Cell 512.818.2102