Reverse Logistics Tool. User Guide - v1.2

Reverse Logistics Tool User Guide - v1.2

Table of Contents Reverse Logistics Tool User Guide... 1 Reverse Logistics Tool... 2 Logging on to CoorsNet... 5 Reverse Logistics Tool Home Page... 7 Preferences...8 Reverse Logistics Navigation Rules... 10 Reverse Logistics Navigation Rules, Cont d... 11 Request for Return Order Page... 12 Request for Return Order Details Page... 14 Open Return Order List Page... 15 Return Order Details Page... 17 Fast Track Return Order Details Page (For designated Distributors only)... 19 Bill of Lading (BOL) Details Page... 23 Return Order Details View... 25 Reports... 28 File a Claim... 31 How to File a Claim Procedure:... 32 POINT Product Ordering & Inventory Net Tool... 34 Search... 35 Search Add/Edit Criteria... 37 Forms... 37 Logout of the Reverse Logistics Tool... 38 Reverse Logistics Fast Track Order Procedure (JOB AID)... 39 Reverse Logistics Request for Return Order Procedure (JOB AID)... 41 i

Reverse Logistics Tool User Guide Overview Objectives Conventions used in this Guide The intent of this User Guide is to: Describe an overview of the Reverse Logistics Tool Review RLT Process Provide screen and field descriptions for the RLT Distinguish between Request for Return Order and Fast Track for RLT Explain step by step instructions for Reverse Logistics Coordinator (RLC) and Distributor processes to complete a Return Order Provide support contacts and contact information The information in this guide follows certain conventions that help you locate and identify information. Identifies an information note Identifies when to contact your Reverse Logistics Coordinator. Identifies a short cut or tip. Identifies a watch out. Identifies a critical task. Identifies when to reference other documentation. On-going Support For assistance, contact the following: Topic / Area Contact Phone Number Reverse Logistics TOLL FREE NUMBER 1-866-738-5623 Marissa K. Romero (303) 277-3124 Lynn Higgins (303) 277-2592 SYSTEM ISSUES CoorsNet Coors Help Desk (303) 277-HELP or (800) 227-4911 Reverse Logistics Tool (system questions) Coors Help Desk (303) 277-HELP or (800) 227-4911 Copyright 2007 Coors Brewing 1

Reverse Logistics Tool Overview The Reverse Logistics Tool allows distributors to create and submit a return request. Distributors are designated to use the Request for Returned Order process or the Fast Track Order process. Request for Return Order process will apply to all distributors. Only distributors who meet the criteria for Fast Track will have this option also available. The Fast Track determination process is as follows: Distributor with owns carrier Rail distributor Drop trailer at own site Acronyms Benefits: Distributors will be able to manage their own return orders. A Bill of Lading can be generated from the tool in under 60 seconds of entering the final order information Distributors will now have the ability to file a claim over the internet for return shipments. Distributors are able to view up to 90 days of history on the tool. The following acronyms are used throughout the User Guide: CBC Coors Brewing RL Reverse Logistics RLC Reverse Logistics Coordinator FBA Field Business Area CSM Customer Service Manager BOL Bill Of Lading PGR Post Goods Receipt UOM Unit Of Measure Dunnage Packaging materials & Kegs SCAC Standard Carrier Alpha Code CoorsNET The Distributor Portal links related to applications used by the distributor POINT Product Ordering & Inventory Net Tool. The order management system for Coors Distributors 2

RLT Tool Capability Definition /Criteria for Request for Return Order Definition /Criteria for Fast Track The RLT capabilities include: Return orders will now be created by Distributor. Actual counts of dunnage received from Coors locations is visible to the Distributor for comparison to original quantities entered into the RLT Allows distributor to enter dunnage inventory. Distributors have the ability to file a claim for shipments with discrepancies. Distributors are able to view up to 90 days of history in the tool. In the RLT, a Bill of Lading (BOL) can be generated from the tool in under a minute of entering the final order information. Provides link to different forms like the Load Back Guide. Allows distributors to generate online excel reports using their own user built queries. Request for Return Order is a process for planning return loads in advance using vessel/intermodal carriers. This planning process will initiate a request to the carrier that a return load is ready for pick up. Once the carrier accepts the request, pick-up arrangements are made with the distributor within 24 hours that an empty trailer is being sent to the distributor's location (details from the carrier i.e. date, time, etc). Request for Return Order criteria includes: NEW: Coors prefers distributor to submit return request no later than 5pm (MT) Wednesday s for pick the following week Carrier requirements are to notify distributor within 24 hours of acceptance on pick up arrangements. Fast Track is a process that allows a distributor to load the vehicle on-site, based on the criteria below. If a criterion is met, then the distributor does not have to pre-plan a pick up in the Reverse Logistics tool. Carrier is aware that distributor is using their vehicle and return load will be delivered to pre-determined return destination. Fast Track criteria includes: If use Rail-only Provide their own transportation (own carrier/fleet) Drop trailer is located at the distributorship See High Level Process Flow Diagram for Reverse Logistics below: 3

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Logging on to CoorsNet CoorsNet Accessing CoorsNet requires one login All users for the RLT must have a CoorsNet ID already created in order to use the tool. After logging into your Internet Service Provider (ISP) perform the following seven steps to access the Reverse Logistics Tool : 1. Enter www.coorsnet.com in the Address field ( ) and press [Enter]. 2. The CoorsNet Log-In page displays. 3. Enter your user name in the Name: field. Enter your password in the Password: field. 4. For security reasons, do not select the option to save this password in your password list. 5. Click to enter the CoorsNet Tool. 6. The CoorsNet access page displays. 5

7. Click Reverse Logistics Tool link, to display the Home Page. This link is located by following the My Tools Product Supply Reverse Logistics Tool menu path. 6

Reverse Logistics Tool Home Page Upon entering the Reverse Logistics Tool, the Home Page displays. Sold To Field Shipped From Distributor sold-to number and location is a default field based upon your used ID. Distributor ship-from number and location is a default field based upon your used ID. If you have multiple Sold To/Ship From locations then to view different Sold To/Ship From, click for the drop-down menu 7

Preferences Paging Preferences When you select Preferences, the Distributor Preference page displays. You can select the Number of records per page, as Distributor s paging preferences. NOTE: We suggest you use 20 Number of Records per page, instead of 10, to accommodate all material numbers and descriptions. You can change this at a later date, if necessary. If you save changes to the Distributor Preference page, The change will only apply to your user name and Ship From. Material Preferences When you click the Material Preferences link, from the Distributor Preferences page, the Material Preferences page displays. You may access this page when you want to modify your material preferences. You will be able to assign/change material display sequence numbers and distributor material numbers assigned. 8

Field Sequence No Allows you to assign/change sequence number for the material assigned. This is used to control the sequence materials displays on the Order pages. It is suggested you use sequence numbers of 10, 20, 30, etc. This will allow you to insert a new material in the desired position without changing other sequence numbers. Distributor Material No Allows you to assign your internal material number for a Coors assigned material number. CBC Material No. Displays Coors assigned material number for Coors internal use. Displays detailed description for a Coors material information. If you make any changes to the Material Preference page, click the changes. to save 9

Reverse Logistics Navigation Rules Toolbar Access the various pages in Reverse Logistics Tool by selecting the appropriate menu option from the toolbar: Menu Option Click to access the Reverse Logistics Tool homepage. Click to select the Order function you want to access. Click to select the report you want to access: Click to display the custom query options for RLT history. Click to retrieve forms available in the RL process. Click to retrieve the Product Ordering & Inventory Net Tool. Click to send the return order information to Coors. Click to update content and retrieve the information at a later date. Click if you choose not to keep any information that you may have entered in error and the page will repopulate the original content. Buttons Access the various pages in Reverse Logistics Tool by selecting the appropriate menu option from the toolbar: Button Option Click to display the first screen needed to begin the return order process. Click to display all open orders (Accepted by carrier, Saved and sent to Coors but not created as a PGR). Click to begin the Fast Track Order process. This will display on your homepage if you are designated to use the Fast Track process. Click to retrieve forms/load Back Guide available in the RL process. Click to display the custom query options for RLT history. Click to retrieve the Product Ordering & Inventory Net Tool. 10

Reverse Logistics Navigation Rules, Cont d Navigation Some transaction or reports display on multiple pages. Follow the instructions below for navigating from page to page. Go to Another Page 1. Click the appropriate arrow icon or manually change the page number and click the Go icon to view pages. Go to first page Manually input page # Next page and click Go Previous page Go to last page 11

Request for Return Order Page This page displays if you click the button on the home page or if you click the Request for Return Order menu item, in the Orders menu on the RLT navigation toolbar. You can access this page to create a Request for Return Order, to begin the Request for Return Order Process. Field Earliest Pickup Date Return Destination This is the earliest date when the distributor would like the order to be picked up by the carrier. This date must be greater or equal to the current date. Destination to which the selected dunnage materials and package materials will be sent. Distributor Material No. Distributor s numeric identification number that represents the material that is being returned to Coors. The identification numbers are different, but relate to the same materials for the Distributor and Coors. CBC Material No. Material Selection Box Displays Coors assigned material number for Coors internal use. Displays detailed description for a Coors material information. Enables the tool to identify what material needs to be returned. 12

Request for Return Order Procedure The following steps are used to complete this section: Stage 1: Distributor Requests a Vessel 1. Click. Result: The Request for Return Order page displays. 2. Enter Earliest Pick Up Date. The date must be later than today. This is the date distributor plans to have the return load ready, not always the actual date the carrier will be available to pick up. Use popup calendar, if necessary. 3. Check the Selection Box,, next to the dunnage/material you want to return with the vessel. 4. Click. Result: The Request for Return Order Details page displays along with your shipment number. You can print out this page to assist you to complete the order. Your order is now in REQUEST SUBMITTED status. Request for Return Order Details Procedure The following steps are used to complete this section: Stage 2: Order Submitted to Coors 1. In the navigation toolbar, while in the Request for Return Order Details page, select Open Return Order List from the dropdown menu. Result: The Open Return Order List page displays, with the Request Submitted next to the necessary order number. 2. Receipt acknowledgment is sent to Reverse Logistics tool. 3. The order is created by Coors, including destination, mode, and carrier information. 4. Coors generates shipment information and tender for Coors. 13

Request for Return Order Details Page This page displays when you click the button on the Request for Return Order page. Or, click the Order No on Submitted Return Order List page for an order that has a Request Submitted status. This page displays the requested return order details. If you navigate from the Request for Return Order page, then the page displays the order number generated on submission of the request along with the materials you indicated on the order. Or, if you navigate to this page from the Order Return Order List page, the page displays the Order details for the submitted request. Field Earliest Pickup Date Return Destination Order No CBC Material No. This is the earliest date when the distributor would like the order to be picked up by the carrier. This date must be greater than the current date. Destination to which the selected dunnage materials and package materials will be sent. Unique identifier for the return order provided by Coors. Displays Coors assigned material number for Coors internal use. 14

Field Distributor Material No. Material Print Distributor s numeric identification number that represents the material that is being returned to Coors. The identification numbers are different, but relate to the same materials for the Distributor and Coors. Displays detailed description for a Coors material information. Select to printout a copy of this page. Open Return Order List Page Click the button on the home page or the Open Return Order List menu item, in the Orders menu and the Open Return Order List page displays. This page displays a list of all the return orders until the Post Goods Receipt (PGR) occurs at Coors. The Orders display in descending sequence of Order No. 15

Field Order No BOL No Shipment No Order Submit Date Estimated Arrival Date Carrier Name Status Unique identifier for the return order provided by Coors. When you select this hyperlink, the Return Orders Detail page displays. Delivery number generated when an order is submitted. This is a unique identifier for Coors Billing department to ensure accurate deposit in delivery to distributor upon receipt of return load. System generated number after orders submit. You can not change order details from RL tools once you submit order details i.e. after shipment and BOL number generation. On this page, displays for Shipped orders only. This is actual order submit date by distributor. This is estimated arrival date once the carrier accepts the load and notifies distributor to fix an appointment, distributor provides the estimated arrival carrier date here. The carrier name that transports the returned materials. When you select this hyperlink, the Carrier Contact Information page displays. Go to the User Guide TOC to retrieve the Carrier Contact Information page for further detail. This column displays: Request Submitted: All vessel requests submitted by distributor that have not been accepted by the carrier. Open: All orders with a Coors carrier assignment waiting to be loaded. Shipped: All orders submitted by distributors and that have completed the loading process and picked up by carrier. Open Return Order List Procedure The following steps are used to complete this section: Stage 3: Carrier Sends Acknowledgement to Coors 1. In the Reverse Logistics tool, select Orders and Open Return Order List from the dropdown menu. Result: The Open Return Order List displays. 2. Enter Estimated Arrival Date. You can select, and retrieve the Order at a later time or continue to the next. 3. Carrier accepts and acknowledgement is sent to RL Tool. Order status is OPEN. Please give at least 24 hours for this step to take place. 4. Select the Order No. hyperlink. Result: The Return Order Details page displays. 16

Return Order Details Page You must complete this page in order to receive your BOL (bill of lading). Field Order No Carrier Destination Earliest Pickup Date Date loaded Time loaded Mode Vehicle Number Seal Number Order number generated by RL tool. This number is provided by Coors. The carrier name that will transport the returned materials. This location displays the destination for the return materials. This is the earliest date when the distributor would like the order to be picked up by the carrier. This date must be greater than the current date. The date the returned materials were loaded on the vessel. The time the returned materials were loaded on the vessel. Source of transportation (rail, truck, intermodal). Vehicle number on which distributor has sent his load back to Coors. Vehicle number is mandatory for all return orders. You do not need to use dashes and symbols. Identification numbers on the seal door lock. Seal number is mandatory 17

Field Dunnage Returns CBC Material No. Distributor Material No. Material Quantity UOM Weight (lbs) Product Returns Material No. Material Total Quantity UOM Weight (lbs) for Rail transformation mode. Displays Coors assigned material number for Coors internal use. Distributor s numeric identification number that represents the material that is being returned to Coors. The identification numbers are different, but relate to the same materials for the distributor and Coors. Displays detailed description for a Coors material information. The total return count of materials. Unit of measure for the type of return material (i.e. Keg, PC, etc) Total net weight of dunnage material. Displays material numbers of finished goods. Displays detailed description for a Coors material information. Total count of materials. Unit of measure; i.e. keg, PC, etc. Total net weight of material. From-To Batch Codes This is based on retrieval code that is related to a material number. Reason for Return Retrieval Code Reason for Return, if the Reason Code is Z07-Over Shipment. This is a required field; if the Reason Code is Z06- initiated quality return is selected. Return Orders Detail Page Procedure You must complete this page in order to receive your BOL (bill of lading). Stage 4: Return Quantities 1. Distributor Loads Vessel. Enter the following: Vehicle Number (Required field) Seal Number Dunnage/Cooperage Quantity (This is the final count) 2. Enter Product Returns and actual dunnage: Coors Material No. Total Quantity Reason for Return Retrieval Code(if applicable) Arrival Week (if applicable) Reference Original Sales Order (if applicable) 3. Click, to retrieve at a later time or continue to the next step. Click, to send return the return order request to Coors. Result: Displays the Bill of Lading (BOL), which includes the Delivery Number assigned by Coors. 18

Fast Track Return Order Details Page (For designated Distributors only) The page displays when you click the button on the home page or the Fast Track Order hyperlink under the Orders menu, on the navigation toolbar. The Fast Track Order process begins when a distributor is ready to load a vessel for a returned order (Stage 4, as shown in the Request for Return Order Process). 19

Field Carrier Destination Date loaded Time loaded Mode Vehicle Number Seal Number Dunnage Returns CBC Material No. The name of the carrier that will transport the returned materials. This location displays the destination for the return materials. The date the returned materials were loaded on the vessel. The time the returned materials were loaded on the vessel. Source of transportation (rail, truck, intermodal). Vehicle (mode) number on which distributor has sent his load back to Coors. Vehicle number is mandatory for all return orders. (no need for dashes, or other symbols). Identification numbers on the seal door lock. Seal number is mandatory for Rail transformation mode. Displays Coors assigned material number for Coors internal use. Distributor Material No Distributor s numeric identification number that represents the material that is being returned to Coors. The identification numbers are different, but relate to the same materials for the Distributor and Coors. Material Displays detailed description for a Coors material information. Quantity UOM Weight (in LBS) Product Returns Material No. Material Total Quantity UOM Weight (lbs) Total return count of materials. Unit of measure (i.e. keg, pc, etc). Total net weight of material based on quantity entered. Displays material numbers of finished goods. Displays detailed description for a Coors material information. Total count of materials. Unit of measure; i.e. keg, PC, etc. Total net weight of material. From-To Batch Codes This is based on Retrieval code that is related to a material number. Reason for Return Reason for Return; i.e. Z07-Over Shipment. Retrieval code This is a required field; for all quality returns (if the Reason Z06- initiated quality return is used). Copyright 2007 Coors Brewing 20

Fast Track Order Return Details Procedure: Stage 1 begins here for Fast Track Order process ONLY Stage 1: Load Vessel and Ensure ACTUAL Quantities of Materials are entered 1. Click the button. Result: The Fast Track Order Details page will display. 2. Enter the following: Vehicle Number (Required field) Seal Number Dunnage/Cooperage Quantity (This is the final count) 3. Enter Product Returns and actual dunnage: Coors Material No. Total Quantity Reason for Return Retrieval Code(if applicable) Arrival Week (if applicable) Reference Original Sales Order (if applicable) 4. Click, to retrieve at a later time or continue to the next step. Click, to send return the return order request to Coors. Result: Displays the Bill of Lading (BOL). Retrieval Code Page This page displays a popup window when you click the Go button on the Order Details page to select the Retrieval Code. This page provides all the retrieval codes associated with the current material, if the reason for return is Initiated. Copyright 2007 Coors Brewing 21

Reason Codes (You will select of the following reason codes for the return: Reason Code Z05 Z06 Z07 Z08 Z09 Z10 Z11 Z12 Z19 Defective Keg i.e. Leaker, foamy, bad seal, etc. Quality Return Mis-shipment or Over-shipment of Product Customer Refusal of Product Damaged Empty Returns Mis-shipment: Wrong Product Sent Mis-shipment: Out of Policy Excise Tax Only Field Reason Code Retrieval Code From Batch Code To Batch Code Displays the Reason Codes associated with Product Returns. Displays the retrieval code associated with the current material on the Order Details page. Displays the From batch number associated with the currently selected Retrieval code. Displays the To batch number associated with the currently selected Retrieval code. Original Sales Order Selection This page is displays in a popup window when you click the Go button on the Return Order Details page to reference an Original Sales Order. You can view all the Arrival weeks and OMS- POINT order numbers associated with the selected material. If you select an arrival week, the order numbers corresponding to the arrival week displays. Field Arrival Week Original Sales Order Reference Displays the arrival weeks for which there is distributor order present associated with the material. Displays the Order numbers associated with the currently selected material and arrival week on the Order Details page. 22

Bill of Lading (BOL) Details Page This page is displayed when you click the Submit button on the Order Details page or click on the Print BOL button on the Return Order Details View page. You must print the BOL an place it in the vessel for return to Coors. 23

Field Picked Up By(Carrier) Date Picked Up BOL No Shipment No Vehicle Initials And Number Distributor Name Distributor No. Address: Street, City, State, Zip Code Displays the carrier name which picks up the Reverse Logistics shipment. Displays the date on which the shipment was loaded. Displays the unique Bill of Lading number that is assigned to each shipment during the order submit process. Displays the unique shipment number that is assigned to each shipment during the order submit process. Displays the vehicle number and seal number. Displays the name of the distributor associated with the shipment. Displays the distributor code for the distributor associated with the shipment. Displays the address of the distributor location from where the shipment started. Displays if material was collected Displays the destination of the shipment. Displays the state of the destination. Consigned To/Collect Destination State Dunnage (Empty) Returns Return Order Number Displays the Coors return order number. Distributor Material Displays the material number assigned by distributor to the material. Number Freight Product Returns Return Order Number Distributor Material Number CBC Material Number Qty Shipped Weight Total Grand Total Bill of Lading (BOL) Procedure: Displays required information for materials being returned Displays the return order number. Displays the distributor material number. Displays the material number of the product returns. Displays the description of the product returns. Displays the total quantity shipped of the product returns. Displays the weight of the shipped product returns. Displays the cumulative weight of all the product returns. Displays total of entire order. Stage 5 (Stage 2 for Fast Track): Distributor Print BOL 1. Select Print, to print a copy of the BOL. 2. Distributor makes 2 copies (truck or intermodal); 1-Driver, 1-Back of Load, and 1-Keep Original. 3. Distributor makes 1 copy (rail); 1- Doorway of Rail, 1-Keep Original. Copyright 2007 Coors Brewing 24

Return Order Details View This page displays when you select the Order Number on the Order List page with a Shipped order status. The page displays data for the shipped order along with BOL Number and provides you the facility of navigating to the BOL Details page by clicking the on the page. button provided Order No BOL No Field Shipment No. Mode Date loaded Earliest pickup date Time loaded Destination Carrier Vehicle Number Seal Number Displays the unique order number. Displays the unique Bill of Lading number that is assigned to each shipment during the order submit process. Displays the unique shipment number that is assigned to each shipment during the order submit process. Displays the Mode. Displays the Date Loaded of an Order. Displays the Earliest pickup date if present for an Order.(In Case of Planned Order) Displays the Time Loaded of an Order. Displays the shipment destination. Displays the name of the carrier that picks up the shipment. Displays the vehicle number of the shipment carrier. Displays the seal number of the door lock. 25

Field Dunnage Returns CBC Material No Coors numeric identification number that represents the Coors material that is being returned by the Distributor. Distributor Material No Distributor s numeric identification number that represents the material that is being returned to Coors. The identification numbers are different, but relate to the same materials for the Distributor and Coors. Material Quantity UOM Weight Product Returns Material No Material Total Quantity UOM Weight From Batch Code To Batch Code Reason For Return Retrieval Code Arrival Week Order Reference Displays detailed description for a Coors material information. Total count of materials. Unit of measure (i.e. keg, pc, etc). Total net weight of material based on quantity entered. Displays the Coors material number of the product that is being returned by the Distributor. Displays detailed description for a Coors material information. Total count of materials. Unit of measure (i.e. keg, pc, etc). Total net weight of material based on quantity entered. Displays the From Batch Code for the Product. Displays the To Batch Code for the Product. Displays the code and the reason for the return. Displays the retrieval code associated with the return material. Displays the Arrival Week of the return order. Displays the references sales order. Return Order Details Page Procedure: Stage 6 (Stage 3 for Fast Track): Order Received at Coors 1. Shipment received by Coors. 2. Return materials are counted and verified by Coors. 3. Order is complete and credit initiated. Stage 7 (Stage 4 for Fast Track): Option to File Claim 4. If any return order information is incorrect, from the Reverse Logistics Tool Homepage, select Reports Historical Report. 5. Select Shipment No. hyperlink in the report. Result: The Shipment Details page displays. 6. In the Claim column, select the Material No. you want to file the claim against. 7. Click. Result: Your request has been submitted to Coors. 26

8. 9. If you determine you do not need to file a Claim, select. If a claim exists, click Information. Result: The File Claim page displays. button and complete the Distributor Contact Carrier Contact Information This page allows you to specify carrier details for the currently selected Shipped From. This page displays when you select the Carrier Name hyperlink from any of the Open Return Order List page, Order Details page, and Reports pages. Field Carrier Name Displays Carrier Name selected on the parent pages. Contact Name Displays and allows you to edit the name of the contact person for the selected carrier. Contact Phone # Displays and allows you to edit contact phone number of the person. Contact Email Carrier Notes Save Close Displays and allows you to edit the contact email address. Displays and allows you to edit the carrier notes. The Carrier details entered is saved and reflected on all pages with the Carrier name. The Carrier contact information window closes. This is for your records. The information will only pre-populate the carrier name and then you will need to add your contact name, phone number, etc. 27

Reports You can select one of three reports from the Reports dropdown menu, in the Navigation Toolbar menu in the RLT Tool: Historical Report Discrepancy Report Return Product Approval Report Historical Report The Historical Report displays data that is up to 90 days from the Post Goods Receipt (PGR) date. When you select the Shipment No hyperlink, the Shipment Details popup page displays, which is the location where you will Select a Claim, if necessary. Field From To Search The starting date of the report information. The ending date of the report information. Click this button to execute the search. Shipment No. Shipment number generated by Coors. Received Date Carrier Vehicle No. The date the shipment was counted and the Post Goods Receipt was created for the shipment. The carrier name that shipped the returned materials. The number of the vehicle transporting to load. 28

Shipment Details This page displays when you click the Shipment No link on the Historical Report. You will view the shipment details per the return order. If there is a discrepancy in the original and received quantities for any of the materials on the shipment, and the shipment was not previously selected for the claim process, then the button displays. This updates the shipment claim status to and navigates the user back to the Historical Report page. Field Shipment No Received Date Trailer No Carrier Order No BOL Number Distributor Material No Displays the unique shipment number that is assigned to each shipment during the order submit process. Displays the PGR date of the shipment. Displays the Trailer No associated with the shipment. Displays the name of the carrier who picks up the shipment. Displays the order number assigned to the return order which is part of this shipment. Displays the unique Bill of Lading Number (BOL) assigned to each Material and Order No. during the order submit process. Displays the material number assigned by distributor to the material. CBC Material No Displays the material number assigned by CBC to the material. Material Displays detailed description for a Coors material information. 29

Field Original Qty Displays the shipped quantity of the material entered by the distributor at the time of shipment. Received Qty Displays the quantity received at the destination i.e. the Coors location. Discrepancy Qty Displays absolute difference between the original and received quantity. UOM Displays the unit of measure of the material. Select For Claim Allows you to file a claim against a Shipment No, if discrepancies exist. The File Claim page displays when you select this button. Close Discrepancy Report Click to return to the Historical Report, if the button does not display. This page is displays when you click the Discrepancy Report link on the Reports menu. This page includes the shipments for the currently selected Shipped From, which are selected using the Select for Claim button on the Historical Report/Shipment Detail page for filing a claim. A discrepancy would be the difference between the Original QTY and Received QTY. The claim status for these shipments is Open. The report also displays shipments for which claims have been filed with status as Claimed. Field Shipment No. Shipment number generated by Coors. Received Date Carrier The date the shipment was counted and the Post Goods Receipt was created for the shipment. The carrier name that shipped the returned materials. Claim Status Indicates if the status of the request: Open not submitted to Coors Claimed Submitted to Coors 30

File a Claim This page displays the shipment details associated with the selected shipment number, per the Discrepancy Report. If you want to File a Claim for the particular Shipment No., you will select the button, at the bottom of the page. If you do not want to file a claim, you will click the or button and navigate back to Discrepancy Report page. At this point, the shipment is not considered any longer for File Claim purpose and will no longer display on the discrepancy report. However, if you want to File a Claim use the by procedure for How to File a Claim. Field Shipment No Destination Vehicle No Ship Date Mode Seal No Order No BOL No Displays the Shipment number which you selected on the discrepancy report. Displays the destination of the shipment. Displays the vehicle number associated with the order. Displays the ship date associated with the shipment. Displays the transport mode of the shipment. Displays the seal number associated with the order. Displays The order number(s) that are part of this shipment. Displays the Bill Of Lading number of the shipment which you selected on the Discrepancy Report. 31

Field Distributor material No CBC Material No Material Original Qty Received Qty Discrepancy UOM Claim Displays the distributor material number. Displays the CBC material number. Displays detailed description for a Coors material information. Displays the quantity entered by the distributor at the time of shipping the order. Displays the actual quantity received at the time of the receipt of the shipment at the destination of the order. Displays the discrepancy between the original qty and the received qty; i.e. Discrepancy = Original Qty Received Quantity. Displays the Unit Of Measurement (UOM) of the material (i.e. keg, pc, etc). Allows you to select the material(s) for which the claim has to be filed. How to File a Claim Procedure: Stage 8: Option to File Claim 1. If any return order information is incorrect, from the RL Navigation toolbar, select Reports Historical Report. 2. Select Shipment No. hyperlink in the report. Result: The Shipment Details page displays. 3. If a claim exists, click Information. Result: The File Claim page displays. button and complete the Distributor Contact Or, if there is not an existing claim click close and return to the Historical Report screen. 4. Click Save. 5. In the Claim column, select the Material No. you want to file the claim against. 6. Click. Or, if you do not need to file a Claim select, and you will be able to view the material information on the report for 90 days. 7. If you did File Claim, then the request is sent to Coors. 32

Return Product Approval Report This page will display when you click the Return Product Approval Report link in the Reports menu on the common Top Navigation Bar. This page displays all shipments which have been approved or declined by RLC. This page displays report in descending order of Shipment No. Field Distributor No Shipment No Displays the shipment #. BOL Number Displays the BOL #. Approval Status Approved By Approved Date Displays the distributor # (Shipped From) associated with the shipment. Displays the Approval Status associated with the shipment. Displays the Approved By associated with the shipment. Displays Approved date. Distributor Material No Displays the distributor Material #. This is selected from POINT CBC Material No. Material Shipped Qty Approved Qty UOM Displays Coors assigned material # for Coors internal use. Displays detailed description for a Coors material information. Displays the Shipped Qty associated with CBC Material # and shipment. Displays the Approved Qty associated with CBC Material # and shipment. Displays the UOM. Copyright 2007 Coors Brewing 33

POINT Product Ordering & Inventory Net Tool This page displays if you click the button on the home page or if you click the Point menu item, in the Orders menu on the RLT navigation toolbar. This link provides access to Sales and Inventory page of OMS Application. You will be able to review Empty Inventory Reporting, which is the inventory for empty returns. If you are logged in as a user with POINT and RL access, you can access all the functionalities in POINT. If you are logged in as user with only Reverse Logistics access, then you can access only the Sales and Inventory page of POINT. 34

Search This page displays when you click the Search menu item in the toolbar or click the Search button on the home page. This page facilitates subject areas to extract the data. A Subject Area is a meaningful combination of one or more related entities in the system. After selecting appropriate subject area combination, the columns corresponding to these selected subject areas display when you click the Choose Columns button. Add a New Query This section displays when you click the Add a New Query button. Field Query Name Subject Areas Selected Subject Areas Select All Select Column Display Name Display sequence Next Allows distributor to enter the name for the query. Displays the list of the subject areas. Displays the list of selected subject area. Allows you to select all columns from the table populated. Allows distributor to select individual column. Displays the name of the columns, which are from the selected subject area. Allows distributor to give the name for the column selected which displays in the search result. Allows distributor to give the sequence in which selected columns displays in the search result. Take the user to the Search Add Edit Criteria page. 35

Display an Existing Query This section displays when you click the Display an Existing Query button. Field Query Name Subject Areas Selected Subject Areas Column Display Name Display Sequence Next Allows you to select the name of previously stored query. Displays the list of the subject areas not selected for the selected query. Displays the list of subject areas for the selected query. Displays the name of the columns selected while creating the query. Displays the display name given while creating the query. Displays the display sequence given while creating the query. Take the user to the Search Add Edit Criteria page. 36

Search Add/Edit Criteria This page displays when you click the Next button from Search Add New/Display Existing Query page. This page facilitates you to define different filters for retrieving the information from the selected subject area combination. You can select the sorting order and sort sequence for the search result (with Sort Type and the Sorting Sequence ). Search Report This page displays as an excel spreadsheet when you click on the Save & Generate Report or Generate Report button of the Search page. Report header contains the date and time at which a report displays as Run Date. The report displays in the form of the table in which each column name represents the column selected in the Search page. Forms This page displays if you click the Forms button on the home page or on the top Navigation bar. This page provides links to various PDF documents including Load Back Guide. Click on each link will open the PDF Document in a new window. 37

Logout of the Reverse Logistics Tool 1. Once you Save all necessary material, you can select the Logout option in the Reverse Logistics navigation toolbar. Result: The Reverse Logistics tool acknowledges that you are logged out. 38

Reverse Logistics Fast Track Order Procedure (JOB AID) This job aid provides the step by step procedure for the Fast Track Order Process. Stage 1: Return Quantities 1. Click. Result: Fast Track Order page displays. 2. Enter the following: Vehicle Number (Required) Seal Number (Required on Rail only) Dunnage/Cooperage Quantity (This is the final count) 3. Enter Product Returns and actual dunnage: Coors Material No. Total Quantity Reason for Return Retrieval Code (if applicable) Arrival Week (if applicable) Reference Original Sales Order (if applicable) 4. Click to retrieve at a later time or continue to the next step. Click, to send fast track request to Coors. Result: Displays the Bill of Lading (BOL). Stage 2: Distributor Print BOL 5. Select Print, to print a copy of the BOL. 6. Distributor makes 2 copies (truck or intermodal); 1-Driver, 1-Back of Load, and 1-Keep Original. 7. Distributor makes 1 copy (rail); 1- Doorway of Rail, 1-Keep Original. Stage 3: Order Received at Coors 4. Shipment received by Coors. 5. Return materials are counted and verified by Coors. 6. Order is complete and credit initiated. Stage 4: Option to File Claim 4. If any return order information is incorrect, from the Reverse Logistics Tool Homepage, select Reports Historical Report. 5. Select Shipment No. hyperlink in the report. Result: The Shipment Details page displays. 6. If a claim exists, click Information. Result: The File Claim page displays. button and complete the Distributor Contact 39

7. In the Claim column, select the Material No. you want to file the claim against. 8. 9. Click. Result: Your request has been submitted to Coors. If you determine you do not need to file a Claim, select. 10. If any return order information is incorrect, from the Reverse Logistics Tool Homepage, select Reports Historical Report. Stage 6: Claim Sent to Coors 1. Coors reviews claim. 2. Coors approves or denies claim, upon review. 3. Distributor will be notified via fax if denied or if approved you will receive an electronic funds transfer (EFT). This will be a 5 to 10 day process. Logout of Reverse Logistics Tool 1. Once you Save all necessary material, you can select the Logout option in the Reverse Logistics Navigation toolbar. Result: The Reverse Logistics tool acknowledges that you are logged out. 40

Reverse Logistics Request for Return Order Procedure (JOB AID) This job aid provides step by step procedure of how to create a Request for Return Order process. Stage 1: Distributor Requests a Vessel 4. Click. Result: The Request for Return Order page displays. 5. Enter Earliest Pick Up Date. The date must be later than today. This is the date distributor plans to have the return load ready, not always the actual date the carrier will be available to pick up. Use popup calendar, if necessary. 6. Check the Selection Box,, next to the dunnage/material you want to return with the vessel. 7. Click. Result: The Request for Return Order Details page displays along with your shipment number. You can print out this page to assist you to complete the order. Stage 2: Order Submitted to Coors 1. In the navigation toolbar, while in the Request for Return Order Details page, select Open Return Order List from the dropdown menu. Result: The Open Return Order List page displays, with Request Submitted status next to the necessary order number. 2. Receipt acknowledgment is sent to RLT (Reverse Logistics Tool). 3. The order is created by Coors, including destination, mode, and carrier information. 4. Coors generates shipment information and tender for Coors. Stage 3: Carrier Sends Acknowledgement to Coors 1. In the Reverse Logistics Tool, select Orders and Open Return Order List from the dropdown menu. Result: The Open Return Order List displays. 2. Enter Estimated Arrival Date. You can select, and retrieve the Order at a later time or continue to the next. 3. Carrier accepts order and acknowledgement is sent to Coors, which is updated in the RL tool to change status to OPEN, next to the necessary order number. 41

4. Stage 4: Return Quantities Please give at least 24 hours for this step to take place. 1. Once the vessel arrives, retrieve Open Return Order List in Reverse Logistics Tool. And, select the Order No. Result: The Return Order Details page displays. 2. Distributor Loads Vessel. Enter the following: Vehicle Number (Required field) Seal Number Dunnage/Cooperage Quantity (This is the final count) 3. Enter Product Returns and actual dunnage: Coors Material No. Total Quantity Reason for Return Retrieval Code(if applicable) Arrival Week (if applicable) Reference Original Sales Order (if applicable) 4. Click Click, to retrieve at a later time or continue to the next step., to send return the return order request to Coors. Once you click Submit, the BOL is final and changes cannot be made. Result: Displays the Bill of Lading (BOL), which includes the Delivery Number assigned by Coors. Stage 5: Distributor Print BOL 1. Select Print, to print a copy of the BOL. 2. Distributor makes 3 copies; 1-Driver, 1-Back of Load, and 1-Your own copy. Stage 6: Order Received at Coors 1. Shipment received by Coors. 2. Dunnage materials are counted and verified by Coors. 3. Order is complete and credit initiated. Stage 7: Option to File Claim 1. If any return order information is incorrect, from the Reverse Logistics Tool Homepage, select Reports Historical Report. 2. Select Shipment No. hyperlink in the report. Result: The Shipment Details page displays. 3. If a claim exists, click Information. Result: The File Claim page displays. button and complete the Distributor Contact 42

4. In the Claim column, select the Material No. you want to file the claim against. 5. 6. Click. Result: Your request has been submitted to Coors. If you determine you do not need to file a Claim, select. Stage 8: Claim Sent to Coors 1. Coors reviews claim. 2. Coors approves or denies claim, upon review. 3. Distributor will be notified via fax if denied or if approved you will receive an electronic funds transfer (EFT). This will be a 5 to 10 day process. Logout of Reverse Logistics Tool 1. Once you Save all necessary material, you can select the Logout option in the Reverse Logistics Navigation toolbar. Result: The Reverse Logistics tool acknowledges that you are logged out. 43