EMPLOYEE SATISFACTION SURVEY VOICE OF EMPLOYEE - ANALYSIS & RESULTS SpiceJet Employee Satisfaction Survey
Executive Summary 1 The main objective of conducting Employee Satisfaction Survey was to set a benchmark for level of satisfaction among employees as well as identifying the major areas of concern among employees in the organization. 2 Survey was conducted among SpiceJet employees based on six parameters ie Work Culture and Policies, Job Satisfaction, Sense of Belongingness, Rewards & Appreciation, Communication and Compensation & Benefits. 3 68% SpiceJet employees filled the survey and 70% employees shared positive feedback with respect to working conditions in the organization while 14% employees shared neutral feedback. Key Findings- 4 1. Two major parameters identified where employees shared positive feedback were Job Satisfaction and Sense of Belongingness. 2. The biggest area of discontentment among employees was identified as Compensation & Benefits. Contributors towards EMPLOYER BRANDING 1. Job Satisfaction 5 2. Sense of Belongingness 3. Work culture & Environment Open Door culture 4. Team culture 5. Equality @ Work place 3
Employee Satisfaction Survey Objectives and Methods Survey Objectives Set a benchmark for level of satisfaction among employees as well as identifying the major areas of concern among employees in the organization. Target Population Target Population included employees of SpiceJet who joined till 31 st August 15 working across different departments and survey was initiated on 19th November 15. Feedback was received from 68% employees (2,526 out of 3699 employees). Methodology Questionnaire was designed addressing all the parameters affecting employees work and their work environment. Survey was floated through a web link to obtain their feedback. Analysis was done to understand employees satisfaction in SpiceJet. Survey Content Survey involved 31 Questions (Five Interval Scale) based on Gallup Q12 Survey and used 6 indicators : Work Culture and Policies, Job Satisfaction, Sense of Belongingness, Rewards & Appreciation, Communication and Compensation & Benefits 4
Parameters considered for Survey Parameters Work Culture and Policies Job Satisfaction Sense of belongingness Recognition & Appreciation Communication Compensation & benefits 1. Culture of Team work exists. 2. Management follows an Open Door policy, where I can approach them at any given point of time. 3. Policies are fair and objective. 4. Policies are clearly communicated. 5. I have been treated with respect and dignity. 6. I can voice my opinion (promotes Involvement and Empowerment of employees). 7. My superiors welcomes and accepts my feedback. 8. SpiceJet offers work-life balance to me. 9. I am working in a comfortable and at a safe place (Safe workplace). 10. My Organization offers Equal Opportunity to work (no racial, gender, age, color, religion and nationality based discrimination or differentiation). 11. My job makes good use of my skills and abilities. 12. I am continuously challenged to deliver my best. 13. I am growing professionally as well as personally by updating my skills and learning different things. 14. Overall, I am satisfied with my job. 15. Every morning I get up and feel motivated to go to work. 16. I feel encouraged to come up with new and better ways of doing things. 17. My Work gives me a feeling of personal accomplishment. 18. Management looks to me for suggestions and leadership. 19. I am happy for my involvement in decisions those affect my work. 20. I am getting the opportunities and the respect, which I deserve. 21. I have a feeling that I belong to SpiceJet. 22. I am rewarded for the quality of my efforts. 23. I am valued by my supervisor. 24. I feel that I am an important part of SpiceJet. Questions 25. The Company does an excellent job of keeping me informed about matters those affect me. 26. I am satisfied with the information I receive from the Organization on what is going on in my Department. 27. I am satisfied with the information I receive from the Organization on what is going on in my Organization. 28. The compensation program is fair and equitable. 29. Compensation program is competitive compared with other Aviation players. 30. The salary increments are fair. The increments are based on performance rather than favoritism. 31. I am satisfied with the benefits provided. 5
Overall Satisfaction 70% Job Satisfaction is a major driver Overall Satisfaction Favorable Scores on 6 Parameters Job Satisfaction 82% Strongly Agree Somewhat Agree Neither Agree nor Disagree 14% 8% 8% 39% Sense of Belongingness Communication Work Culture and Policies 74% 72% 72% Somewhat Disagree Recognition & appreciation 70% Strongly Disagree 31% Compensation & benefits 53% 0% 20% 40% 60% 80% 100% As per survey, majority of employees are satisfied with working conditions in the organization and 70% employees shared overall positive feedback. In total, 15% of employees expressed their dissatisfaction towards work culture. Two major parameters identified where employees shared positive feedback are Job Satisfaction and Sense of Belongingness. The biggest area of discontentment among employees was identified as compensation & benefits. 6
Engagement of Employees 60% Work Culture and Policies Job Satisfaction Sense of Belongingness Recognition & appreciation Communication Compensation & benefits 39% 31% 14% 8% 8% 50% 40% 30% 20% 10% 0% Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree Engaged Employees Neutral Disengaged Employees In total, 39% employees were fully engaged due to higher job satisfaction and were well informed about matters impacting them in the organization. 8% employees were disengaged and most out of them were dissatisfied with compensation and recognition provided in the organization. 7
Most Favorable and Least Favorable Scores 61% 25% 8% 3% I am continuously challenged to deliver my best. 63% 22% 8% 3% I have a feeling that I belong to SpiceJet. 54% 30% 7% 5% My job makes good use of my skills and abilities. Top Five Favorable Scores 53% 59% 29% 24% 9% 5% 8% 5% I am growing professionally as well as personally by updating my skills and learning different things. My Organization offers Equal Opportunity to work (no racial, gender, age, colour, religion and nationality based discrimination or 0% 20% 40% 60% 80% 100% Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree Large number of employees feel that they belong to company and huge learning opportunities were offered to them. 22% 26% 17% 14% 21% The salary increments are fair. The increments are based on performance rather than favoritism. 21% 32% 21% 14% 13% Compensation program is competitive compared with other Aviation players. 22% 34% 20% 14% 12% The compensation program is fair and equitable. Bottom Five Favorable Scores 26% 32% 18% 13% 11% I am satisfied with the benefits provided. 31% 30% 17% 11% 12% I am rewarded for the quality of my efforts. 0% 20% 40% 60% 80% 100% Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree Employees believe that though they were valued by supervisor but they were not rewarded for their efforts and believe that compensation program was not fair. 8
Challenges while Administering the Survey The process was reinforced multiple times on employees. Most of the Employees were unwilling to attempt the survey. Employees could not access the survey link due to the following reasons. Did not have access to their systems. Many employees did not have their official e-mail Ids. Technical facilitation was not possible.