Hello Nets Fan, We are excited to welcome you to the 2009-2010 season. From the excitement on the court to the unparalleled access we provide, you are guaranteed more than a game with Nets Basketball. Along with NBA All-Star Devin Harris, rising sophomore star Brook Lopez, Rookie Terrance Williams and the rest of the Nets, we will welcome you to each game and will share in the amazing experience. As a season ticket holder you have access to a variety of different benefits including invitations to VIP events and player autograph sessions, opportunities to trade, exchange or resell tickets, and special discounted pricing for additional tickets. We know you have a wide variety of entertainment options to choose from and we are pleased that you have chosen to be a part of the Nets family. We sincerely appreciate the investment of your time and entertainment dollars. The entire VIP Access & Experience team is here for you. If there is anything that we can do to be of assistance now or in the future please feel free to contact us at (201) 635-3411 or via email at vipexperience@njnets.com. We are extremely committed to making your game night experience Best in Class. Enjoy the season. Dan Lefton Director of Premium Ticket Sales & Services Who s My VIP Access & Experience Manager? Full Season Ticket Holders Hollywood, Courtside seats, Sections 107, 108, 109 Dan Lefton: dlefton@njnets.com; 201.635.3406 Sections 106, 110, 120, 123, 124 Christine Gillespie: cgillespie@njnets.com; 201.635.3105 Sections 1-3, 101-105, 125-128 Drew Green: dgreen@njnets.com; 201.635.3413 Sections 7-9, 111-119 Mark Higuera: mhiguera@njnets.com; 201.635.3122 Sections 201-244 Jaime Donovan: jdonovan@njnets.com; 201.635.3311
Half Season Ticket Holders Sections 1-3, 101-105, 125-128, 201-212, 234-244 Brad Aikins: baikins@njnets.com; 201.635.3160 Sections 7-9, 111-119, 213-233 Saedra Bracy: sbracy@njnets.com; 201.806.7288 * You can also chat with your VIP Access & Experience Manager via WebChat on the Season Ticket Holder Page at http://www.nba.com/nets/tickets/welcome_season_ticket_holders.html.
ACCOUNT MANAGER: MY NETS ACCOUNT Full and Half Season Ticket Holders Only: TicketMaster s Account Manager is your one-stop shop for all online account management. Account Manager is the easiest way to make deposits and payments, renew your season ticket package, forward tickets to your friends, track ticket usage and update your profile. As a premium ticket holder, you will also receive special ticket offers that can be claimed online. Log onto www.njnets.com to access your NJ Nets Account. See your Nets Account Manager brochure for detailed information. Account Manager Passwords: In order to log-in to your Nets Account Manager, you must have your account number and password. If you have never logged into My Nets Account please contact the VIP Access & Experience Department to obtain your password. Once you have logged in for the first time, you may change your password. PLAYOFF TICKETS/TICKET BOOKLETS Full Season ticket holders will find their 2010 Playoff Tickets included in their regular season ticket booklet. In order to activate your Playoff tickets, you must contact your VIP Access & Experience Manager during the renewal period. As in past seasons, Half Season ticket holders will receive playoff ticket information with their renewal package. TICKET TRADE POLICY Applies to Full and Half Season Ticket Holders (paying $10.00 or more per seat per game): The Ticket Trade Policy allows Full & Half Season ticket holders to trade in unused tickets for tickets to designated games. You can trade in your unused tickets by mailing them in advance to your VIP Access & Experience manager 7 business days prior to the requested trade game or by bringing your unused tickets to window 16 in the Arena Box Office on any game night. Any ticket trades of 15 tickets or more MUST be mailed in to your VIP Access & Experience Manager 7 business days in advance of the game. Additional tickets and parking passes are not eligible to be traded under any circumstances. Seat assignments are based on availability. EXPANDED TICKET TRADE POLICY We re pleased to offer an exciting addition to the Nets Ticket Trade Policy by providing Season Ticket Holders who pay $10.00 or more per seat per game the opportunity to trade up to 4 unused Nets Tickets for events at the Arena. HOW DOES THE PROGRAM WORK? -You must mail the Nets tickets you want to exchange at least 7 business days in advance of the Nets game. Tickets received within 6 business days or less of the date of the ticket being requested to trade will not be accepted for this program. -Mail the 4 unused Nets Tickets to the VIP Access & Experience Department with a REQUEST* to trade in your unused tickets for an upcoming event of your choice. -Once we receive your request we will contact you with availability of the upcoming event at the IZOD Center. The shows available for trade are based on availability. If your
requested show is not available you will be given the opportunity to trade your tickets for an upcoming Nets trade game. *Please note that tickets may not be available for some shows and the opportunity to provide tickets for events is based on availability. Events that are eligible for this program must take place between December 2009 May 1, 2010. TICKETMASTER TICKETEXCHANGE PROGRAM TicketExchange is Ticketmaster's online service that enables fan-to-fan transactions. Buyers simply select the ticket(s) they want based on price and seat location, without having to bid against other buyers, without having to coordinate delivery from anonymous sellers, and without the gamble that the tickets are legitimate. Sellers are guaranteed payment for tickets sold, without having to collect payment or deliver the tickets to the buyer. Please refer to the account manager section for more information. ADDITIONAL GAME TICKETS You can purchase additional tickets at a discount directly from the Nets throughout the season. Simply complete the Individual Game Order Form that was included in your season ticket package and submit it to the Nets VIP Access & Experience Department or contact the VIP Access & Experience Department at 201-635-3411. Additional tickets are subject to availability and are provided on a first-come, first-served basis. VIP ALL ACCESS CARD The Nets are please to bring back another great benefit available exclusively to full and half season ticket holders. The Nets VIP All Access Card will afford you increased access when attending games at the IZOD Center and discounts from some of our corporate partners. Among the benefits of the VIP All Access Card are access to the arena, via the box office entrance, an hour and a half before tip off (6:00PM for a 7:30PM tip-off), and access to Season Ticket Holder Only lines at the permanent concession stands located outside of sections 105, 111, 119, and 125. The VIP All Access Card does not provide access to the All Access Lounge, the Courtside Club, or the Winners Club. ONLINE TICKET SERVICE The Online Ticket Service program is an online ticket resource that allows organizations and companies to promote specially discounted tickets to their employees. Tickets can be purchased individually by the employees of the organizations/companies that choose to participate with us. You can sign your company up today to receive exclusive discounted Nets tickets and to take advantage of the special ticket offers that we are able to provide. You print tickets directly online and bring them with you to the arena- no waiting in line at will call. There is no cost to your company! This is simply an added benefit of being a Nets Season Ticket Holder.
SEASON TICKET HOLDER WEBSITE For the latest Season Ticket Holder information, check out the Season Ticket Holder page at http://www.nba.com/nets/tickets/welcome_season_ticket_holders.html. There you ll be able to check out upcoming events, updated information on the benefits afforded to you as a Season Ticket Holder, pictures from Season Ticket Holder events, CHAT LIVE with your VIP Access & Experience Manager, and much more! Web Chat: Do you have a question, comment or concern? Visit the Season Ticket Holder page, click on your Rep and chat live! If your VIP Manager is offline, you can still send a message and receive a response via email. CHARITY TICKET DONATIONS If you will not be using your tickets for an upcoming game, you may donate your tickets to a charity by using your Nets Account Manager. The charity will be listed on the Account Manager page. Please note that you must donate your tickets at least 72 hours in advance of the game. Be sure to visit the all-new www.netsstore.com your online source for team apparel, gifts, novelty items and more. Take advantage of the easy online ordering and exclusive season ticket holder discounts. When ordering online only, full season ticket holders receive 10% off their purchase and half season ticket holders receive 5% off their purchase. Your discount will be determined at time of purchase based on your account login. Merchandise can also be purchased during the games at the stands located on the arena concourse. CHANGE OF ADDRESS Please advise the Nets VIP Access and Experience Department in writing as soon as possible via fax at (201) 939-7812 or e-mail vipexperience@njnets.com. For your security, a change of address may only be accepted from the Season Ticket H older of record. Tickets are shipped via UPS, so please provide a street address rather than a post office box for your address of record. WHEELCHAIR SEATING Please contact your VIP Manager for information on obtaining wheelchair seating on a per game basis. Wheelchair seating is available upon request but subject to availability based on when the request is submitted. LOST GAME TICKETS
You are strongly urged to safeguard your season tickets. If your ticket is lost a replacement may be printed by using My Nets Account. You may also contact the Nets VIP Access & Experience Department or go to window 16 in the arena Box Office on the day of the game for ticket reprints. REFERRAL PROGRAM Get paid to be a fan and receive 3% back. As an added benefit to being a Nets season ticket holder, we are paying ticket holders for referring new Nets fans. Refer a friend or business associate to the Nets sales team and if they purchase a full or half season ticket plan, we ll take 3% of the referral amount off your bill or provide you with a check in that amount. CONTACT US 390 Murray Hill Parkway East Rutherford, NJ 07073 Main Phone: (201) 935-8888 VIP Access & Experience Department: (201) 635-3411 Fax Number: (201) 939-7812 Office Hours: 8:00AM 6:00PM (Mon.-Fri.) Game Day Hours: 8:00AM 5:00PM Email: vipexperience@njnets.com Go behind the scenes at Nets home games and relax in this private lounge. As a member of this club, you and your guests will enjoy unlimited food, soda, and water, flat-screen televisions, exclusive Nets entertainment and more. Beer, wine, and other alcoholic beverages can be purchased in the club. The club is open one and a half (1.5) hours prior to tip-off to the end of the 3 rd quarter. Only those tickets marked with the logo shown here will be accepted in the All Access Club. Winners Club Patrons Only. For Reservations call: (201) 933-8867 (Monday through Friday, 9:00AM-4:30PM)
Reservations may be made up to two (2) weeks prior to a particular game and are provided on a first-come, first-served basis. Have your account number handy when you call. The number in your party cannot exceed the number of Winners Club Memberships you hold. Only those tickets marked with the logo shown above will be permitted through the Winners Club Entrance, or to the Winners Club Lounge or Dining Room. The Winners Club is open exclusively to Full Season Ticket Holders and requires membership. The Winners Club is open two (2) hours prior to tip-off and one (1) hour after games end. All food and beverages consumed must be purchased. Winners Club and Winners Bar Patrons Only. No Reservations Necessary. The Winners Bar is open exclusively to Full Season Ticket Holders and requires membership. Only those tickets marked with the logo shown above will be permitted through the Winners Club Entrance. The Winners Bar is open two (2) hours prior to tip-off and one (1) hour after games end. Winners Bar membership does not give you access to the Restaurant, however, menu selections are served at the Bar. All food and beverages consumed must be purchased. The CURE Courtside Club is the exclusive lounge for courtside season ticket holders. Your season tickets are marked with the above Courtside Club logo. Only those tickets with this logo are accepted in the Courtside Club. The club is open from one and a half (1.5) hours prior to tip-off to the end of the 3 rd quarter. All food, soda, and water are complimentary. Beer, wine, and other alcoholic beverages can be purchased in the club. COURTSIDE SEATS FOR A GAME Situated right off the court, these premium seats are a favorite of many of the celebrities that frequent Nets games. You won t believe how close you are to the action when you re sitting in the ADT Courtside Seats. Contact your VIP Access & Experience Manager for more details. SINGLE GAME SUITE RENTALS
The Legends Lounge is an exclusive one of a kind suite experience directly down the hall from the Nets Locker Room. Whether you use it for business colleagues, friends, family or clients it is perfect for entertaining and enjoying the game in the lap of luxury while immersing yourself in the game. Close to all the action, the Legends Lounge has everything you need to enjoy Nets games in a way you have never experience them before. Contact your VIP Access & Experience Manager for more details. The Optimum Lightpath Business Club provides the best of both worlds to your group. Get phenomenal access to Nets Basketball while you close deals, entertain clients or simply enjoy the elegance and comfort of a private club. This room is perfect for your group of 20-30 colleagues or friends with a boardroom for dinner or business presentations, bar service, cozy sofas, and state-of-the-art flat screen TVs. Contact your VIP Access & Experience Manager for more details. Imagine a private party for your group directly next door to the Nets in an ultra-hip, sophisticated lounge with easy access to prime lower level seats. Whether you watch the game from a cozy sofa on the 52 flat screen TV, meet with colleagues during half-time, or have dinner and drinks before the game the Backstage Lounge is an experience for a group of fans that want to get a special behind the scenes look at Nets Basketball. This is definitely a More Than A Game experience like no other. Contact your VIP Access & Experience Manager for more details. POST GAME RADIO SHOW After each home game, be sure to check out the post game radio show in the CURE Courtside Club, hosted by Nets radio broadcasters Chris Carrino and Tim Capstraw. A limited number of complimentary tickets are available for each show, and can be picked up on the concourse between sections 124 and 125 once the game concludes. ARENA BOX OFFICE INFORMATION IZOD Center 50 State Route 120 East Rutherford, NJ 07073 Arena Box Office: (201) 935-3900 Hours of Operation: 11:00AM 6:00PM (Mon. Sat.) ALL-STAR BALLOTING
NBA All-Star game ballots will be distributed at Nets home games during the voting period. You will find balloting boxes at select areas on the Concourse, in select Season Ticket Holder Lounges, and in the Box Office. Fans have the opportunity for their voice to be heard by selecting the starting five for the East and West All-Star teams! Fans can also vote during this time online by visiting NBA.com. ANTHEM SINGING (NATIONAL ANTHEM) For fans interested in singing the national anthem at a Nets Basketball game, please send in an acappella rendition of the national anthem on CD, DVD, VHS, or cassette. In addition, please send a short bio that describes your singing credentials. You can send the recording via mail to the following address: T.J. Roche Nets Basketball 390 Murray Hill Parkway East Rutherford, NJ 07073 APPEARANCES All players, coaches, and mascot appearance requests from community-based organizations must be submitted in writing at least six (6) weeks in advance of the event on the official organization letterhead. The request must include date, time, specific event details and expectations of our talent. Please send request to: Community Relations Department Nets Basketball 390 Murray Hill Parkway East Rutherford, NJ 07073 ARENA POLICIES Tickets and merchandise may not be sold or resold on Meadowlands property or areas adjacent to the Meadowlands Sports Complex. All patrons entering the arena are subject to search as permissible by law. Refusal will be grounds to prohibit admission. ATM MACHINE There is an Automatic Teller Machine located in the Arena Box Office Lobby and on the concourse at gates B & D.
You can find most Nets Basketball games televised over the YES Network. WFAN 660AM is the flagship radio station of the Nets. Some games may also be broadcast on 1130AM. Check local listings and www.njnets.com for updated broadcast listings. CHILD TICKET/LAP SEAT A lap seat ticket can be purchased for any child aged 2 or younger. The ticket must be purchased day of game in the Box Office at window 16. The child must also be present when purchasing the ticket. This ticket allows for a child to sit on the lap of an adult in his or her regularly purchased game seat. DIRECTIONS TO THE ARENA From the Lincoln Tunnel: Route 3 West to Route 120 North From the George Washington Bridge: Interstate 95 South to New Jersey Turnpike. Turnpike Western spur to Sports Complex exit which provides direct access to parking areas. New Jersey Turnpike Northbound: Western Spur to exit 16W which provides direct access to parking areas. Garden State Parkway Northbound: Exit 153A to Route 3 East to Sports Complex. Garden State Parkway Southbound: Exit 163 to Route 17 South to Paterson Plank Road (CR-120) to Sports Complex. From Holland Tunnel, Lower Jersey City, Bayonne and Brooklyn/Staten Island Bridge Crossings: New Jersey Turnpike Extension to Northbound Western Spur to Exit 16W. PICK UP AND DROP OFF Pick up and Drop offs should take place at Lot 20 on Plaza K near Gate C. Due to the ongoing construction of Xanadu we urge you to check njnets.com for the latest traffic and parking at the arena. FAN MAIL Fan mail can be sent to:
Coach s or Player s Name Nets Basketball 390 Murray Hill Parkway East Rutherford, NJ 07073 FIRST AID For assistance notify the nearest Usher, Event Safety Representative or Emergency Medical Technician. EMTs are located at Gates A, B, C, & D. FOR THE PHYSICALLY CHALLENGED The Arena is fully equipped with service facilities. Please call (201) 935-3900 (voice) or (201) 460-4031 (TDD) for more information. LOST AND FOUND Located within the North Event Safety Office, between Gates B & C and Arena floor level two. Telephone number (201) 460-4341. NBA FAN CODE OF CONDUCT The National Basketball Association, Nets Basketball and the IZOD Center are committed to creating a safe, comfortable and enjoyable sports and entertainment experience. NBA fans have a right to expect an environment where: Players respect and appreciate each and every fan. Guests will be treated in a consistent, professional and courteous manner by all arena and team personnel. Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language or obscene gestures. Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner. Guests will sit only in their ticketed seats and show their tickets when requested. Guests who engage in fighting, throwing objects or attempting to enter the court will be immediately ejected from the game. Guests will smoke in designated smoking areas only. There will not be any obscene or indecent messages on signs or clothing. Guests will comply with requests from arena staff regarding arena operations and emergency response procedures. Guests will also be responsible for their own good time by reporting inappropriate behavior. The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not to adhere to these provisions will be subject to ejections without refund, revocation of season tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution. NETS REPRESENTATIVES
On game days/nights, Nets representatives are located at window #16 at the Arena Box Office through half-time and on the concourse at Gates A & C through half-time. PARKING Full season and Half Season ticket holders are eligible to purchase prepaid, reserved parking. Full/Half season passes provide access to the garage adjacent to the Arena. Parking passes are neither refundable nor exchangeable. Parking lots open three (3) hours prior to event time. Tailgating vehicles may occupy only one (1) parking space. Before the game, shuttle bus service is provided from the east side of Giants Stadium (near Lot #10 at the Pedestrian Bridge) to Arena Gate B. After the game, shuttle bus service is provided from Toll Plaza 22 (adjacent to Gate B) to the east side of Giants Stadium (near Lot #10 at the Pedestrian Bridge). For the latest updates regarding parking and traffic patterns, please visit www.njnets.com. PROHIBITED ITEMS Backpacks, Duffel Bags, and any other large bags; Bottles, Cans, Coolers, Liquid Containers; Alcoholic Beverages, Illegal Substances; Large and/or Obtrusive Signs, Banners, or Flags; Sticks, Laser Pointers; Horns, Bells, Noisemakers, Fireworks; Video Cameras, Professional Camera Lenses, Recording Devices;
Any item deemed by management to be dangerous or inappropriate. Smoking is prohibited in all areas of the Arena (there is a limited pass out and return at Gates B & D during half-time only). Patrons twelve (12) months and older are required to have a ticket. Exit/Re-entry into the Arena is not permitted. Retain your ticket stub to allow Ushers to verify seat locations, as tickets are checked continuously throughout the game. Standing in the walkways or in the seating areas for the physically challenged is not allowed. Foul language and abusive behavior will not be tolerated. Immediately notify the nearest Usher or Event Safety Representative of any problem. Any disruptive or unruly person may be ejected. Violation of Arena policy or state laws may result in ejection, fine and/or prosecution and violators may be barred from future Meadowlands events. PROMOTIONAL ITEMS Promotional items have individual restrictions and giveaway dates are subject to change without prior notice. A schedule of promotional dates is listed on the website at www.njnets.com. PROPER BEHAVIOR & ATTIRE Season Ticket Holders are responsible for their actions and the actions of their guests. Offensive and vulgar behavior will not be tolerated. Patrons who wear obscene clothing will be denied admission. The Nets reserve the right to revoke season tickets. SECURITY There are Event Safety Offices located in the Arena Box Office Lobby (between Gates A & D) and on the exterior of the Arena (between Gates B & C) on Arena floor level two. NETS OFF THE COURT The Nets will be offering a limited number of Read to Achieve events to Season Ticket Holders. The NBA s Read to Achieve is a year-round campaign to help young people develop a life-long love for reading and encourage adults to read regularly with children. The Nets Read to Achieve program includes various events such as reading time-outs, player appearances, school visits, and book drives. Throughout the season, the Nets All- Star Reading Team visits schools and libraries to emphasize the importance of reading and receiving an education. If you would like a player to visit your child s school and read a story to his/her class, please contact your Nets Account Representative for additional information.
The Ticket Influencer Program delivers greater access than ever before. The program is designed to indentify key season-ticket holders and throw a catered cocktail party in their home, with guest appearances from players, coaches, or front-office executives. The party is attended by guests of the season ticket holder who are interested in becoming ticket holders themselves. Each host is rewarded, with the grand prize going to the season ticket holder whose event sells the most tickets. If you are interested in being an Influencer, contact the VIP Access and Experience Department at (201) 635-3411. TOP 10 WAYS TO USE YOUR TICKETS BUSINESS 1. Entertain potential or existing clients with the Nets experience. 2. Reward employees for meeting/exceeding goals. 3. Network with clients to enhance business relationships. 4. Make games a social event to boost company morale. 5. Thank a vendor/supplier to maintain positive business relationships. PERSONAL 1. Take advantage of the Ticket Exchange Program. 2. Donate to a local charity using your Account Manager. 3. Treat family and friends to an exciting experience. 4. Provide a great gift birthday, holidays, etc. 5. Of course, use them for yourself!