Staffing Industry Training like no other. Increase employee engagement, staff retention and profitability... in partnership with SumTotal and Increased Employee Engagement & Staff Retention Employees will engage in their work quickly, enjoy a higher level of job satisfaction and maintain enthusiasm throughout employment as they receive industry-specific training quickly and as needed for ongoing career development. Increased Profitability Outsource training to us. Our ability to maximize current training tools and trends allows you to enhance your current Instructor Led Training all while spending more time focusing on your core business. Guided Learning Plans Specific to Job Titles Hundreds of courses are integrated with our On-Demand Learning Management System, covering a broad spectrum of topics. We have created position specific learning plans for various positions. Staffing etrainer offers a one-year subscription that provides your employees access to courses 24/7 via the internet, as they update and develop skills to assimilate into your company. Amy Munroe 770-740-0965 amunroe@staffingetrainer.com Donna Mallard 919-845-1228 dmallard@staffingetrainer.com
Table of Contents Business Skills..................................... 1 Personal Development Conflict and Problem Solving Customer Service Business Communication Leadership Essentials Management Skills Team Building Business Meetings Social Media Six Sigma and Lean Industry Overview Accounting and Finance Human Resources.................................. 4 Recruiting and Retention Interviewing Compliance Diversity Safety............................................. 5 Desktop Skills...................................... 6 Word 2007 Excel 2007 PowerPoint 2007 Outlook 2007 Access 2007 Office 2010 Overview PowerPoint 2010 Outlook 2010 Access 2010 Sharepoint 2010 Crystal Reports XI Sales Skills........................................ 9 Overview Negotiation Skills Outbound Sales Calls Inbound Sales Calls Sales Communication Strategic Selling
Business Skills Personal Development Goals and Setting Goals Creating a Positive Attitude Optimizing Your Work/Life Balance: Taking Control of Your Stress Generating Creative and Innovative Ideas: Enhancing Your Creativity Generating Creative and Innovative Ideas: Maximizing Team Creativity Critical Thinking Essentials: What is Critical Thinking? Critical Thinking Essentials: Applying Critical Thinking Skills Time Management: Analyzing Your Use of Time Time Management: Planning and Prioritizing Your Time Time Management: Avoiding Time Stealers Personal Productivity Improvement: Managing Tasks and Maximizing Productivity Campus to Corporate: Developing a Professional Image Public Speaking Strategies: Confident Public Speaking Working for Your Inner Boss: Personal Accountability Managing from Within: Self-empowerment Conflict and Problem Solving Workplace Conflict: Strategies for Resolving Conflicts Working with Difficult People: How to Work with Aggressive People Working with Difficult People: How to Work with Negative People Working with Difficult People: Identifying Difficult People Problem Solving: The Fundamentals Problem Solving: Determining and Building Your Strengths Problem Solving: Digging Deeper Customers, Confrontation and Conflict Handling Conflict Overcoming Difficult Service Situations Customer Service Customer Service Fundamentals: Building Rapport in Customer Relationships Customer Service in the Field Customer Service Over the Phone Internal Customer Service Customer Service Confrontation and Conflict Effective Relationships with Customers Understanding Your Customer Working with Your Customer s Key Players Building Profitable Customer Relationships Business Communication Using E-mail and Instant Messaging Effectively Essential Skills for Professional Telephone Calls Business Writing: How to Write Clearly and Concisely Business Writing: Editing and Proofreading Business Grammar: Parts of Speech Business Grammar: Working with Words Business Grammar: Common Usage Errors Business Grammar: Sentence Construction Interpersonal Communication: Communicating with Confidence Interpersonal Communication: Targeting Your Message 1
Business Skills Continued (Business Communication continued) Interpersonal Communication: Listening Essentials Listening Essentials: Improving Your Listening Skills Listening Basics Getting Results Without Authority: Building Relationships and Credibility Giving Feedback Giving Constructive Criticism Receiving Feedback and Criticism Administrative Professionals: Interacting with Others Administrative Professionals: Putting Your Best Foot Forward Making Telephone Calls Count Business Etiquette in Introductions Communicating with Professionalism and Etiquette Using E-mail, the Internet, and Social Media Safely in a Corporate Environment Doing Business Professionally Simulation Leadership Essentials Leadership Essentials: Motivating Employees Leadership Essentials: Communicating Vision Leadership Essentials: Building Your Influence as a Leader Leadership Essentials: Leading with Emotional Intelligence Leadership Essentials: Leading Business Execution Leadership Essentials: Leading Innovation Leadership Essentials: Leading Change Management Skills Taking on a Management Role Becoming a Manager: Responsibilities and Fears Becoming a Manager: Leading and Communicating The Basics of Delegation Managing Delegation Managing Change: Understanding Change Managing Change: Building Positive Support for Change Business Coaching: Getting Ready to Coach Business Coaching: Conducting Coaching Sessions Management Essentials: Directing Others Management Essentials: Delegating Management Essentials: Developing Your Direct Reports Managing Workforce Generations: Introduction to Cross-generational Employees Managing Workforce Generations: Working with a Multi-generation Team Managing Workforce Generations: Working with the 21st Century Generation Mix Advanced Management Skills Simulation Leading Teams: Launching a Successful Team Leading Teams: Establishing Goals, Roles and Guidelines The Benefits and Challenges of Engaging Employees Maintaining an Engaging Organization Managing for High Performance Ethical Decision-making in the Workplace Business Ethics 2
Business Skills Continued (Management Skills continued) Union Awareness First Time Manager: Understanding a Manager s Role Delegation Essentials: An Introduction to Delegating Delegation Essentials: Overcoming Delegation Problems Delegation Essentials: The Delegation Process Developing Employees through Delegation First Time Manager: Challenges First Time Manager: Meeting Expectations Business Coaching: Conducting Coaching Sessions Team Building Being an Effective Team Member Establishing Team Goals and Responsibilities Elements of a Cohesive Team Effective Team Communication Team Conflict: The Seeds of Dissent Getting Results by Building Relationships Effectively Communicating in Teams The Individual s Role on a Team Social Media Brand Management for Social Media and Wireless Technologies Using E-mail, the Internet, and Social Media and Wireless Technologies Social Networking for Users Six Sigma and Lean Six Sigma and Lean in the Organization Introduction to Six Sigma Five Steps to Perfection: Implementing Lean Introduction to Lean for Service and Manufacturing Organizations Applying Lean in Service and Manufacturing Organizations Industry Overview The Manufacturing Industry Overview: Version 3 The Automotive Industry Overview: Version 3 Accounting and Finance Business Meetings Planning an Effective Business Meeting Leading an Effective Business Meeting Standard Business Etiquette Communication Business Etiquette Etiquette at the Business Meeting Preparing for Effective Business Meetings Managing Effective Business Meetings Dealing with Common Meeting Problems Principles of Accounting and Finance for Non-Accounting Professionals Cash Flow Management Essentials for Non-Financial Professionals The Essentials of Budgeting for Non-Financial Professionals Financial Statements for Non-Financial Professionals Basic Accounting Principles and Framework 3
Human Resources *Pre-approved for CEU Employment Law passive hours. Recruiting and Retention Aligning Recruitment to Job Requirements *Recruiting Talent Talent Management: Retaining Talent What to Consider When Hiring *Recruiting and Selecting Candidates Creating a High-Retention Organizational Culture Simulation Retaining Your Talent Pool Developing Employees Interviewing *Essentials of Interviewing and Hiring: Behavioral Interview Techniques *Effective Hiring and Interviewing Simulation *Interviewing and Hiring Practices *Guarding Against Interviewing Biases Interviewing Effectively Essentials of Interviewing and Hiring: Screening Applicants for Interviewing Interviewing and Hiring Practices Simulation Understanding the Risks of Using Internet Media and Electronic Communications HR as Business Partner: From Cost Center to Strategic Partner Documenting Discipline *Understanding the Americans with Disabilities Act (ADA) *I-9/Compliance: Verifying Employment Eligibility of US and Non-US Citizens *Managing Workplace Harassment Complaints Simulation Wage and Hour Awareness for Managers Wage and Hour for Employees Rightful Employment Termination EEO and Lawful Hiring A Manager s Guide to Discipline and Documentation Workplace Diversity Awareness Simulation Workplace Harassment Prevention for Employees Dealing with Sexual Harassment Simulation Workforce Planning and Employment: Employment Legislation Compliance *Affirmative Action and the EEO *Employment Management *Employee Sexual Harassment Awareness *Harassment in the Workplace *Supervisor and Manager Sexual Harassment Awareness - Multi-State Edition *Workplace Harassment for Supervisors and Managers *Equal Employment Opportunity and Discriminatory Practices in Hiring Privacy and Information Security *FMLA Leave and More: An Overview of Legally Protected Leave *Fair Labor Standards Act (FLSA) 4 Diversity *Workplace Diversity Awareness *Diversity on the Job: Diversity and You *Diversity on the Job: The Importance of Diversity and the Changing Workplace *Workplace Diversity Awareness Simulation
Safety Back Safety Computer Ergonomics Fire Prevention and Safety First Aid - Basic First Aid - CPR First Aid - Medical Emergencies Hazard Communication (HAZWOPER) Ladder Safety Material Safety Data Sheets Office Ergonomics Office Safety Safe Work Practices Slips, Trips, and Falls Workplace Safety Orientation Workplace Safety Awareness Emergency and Disaster Preparedness Bloodborne Pathogen Awareness Defensive Driving Fundamentals Hazard Communication: An Employee s Right to Know Ergonomics in the Workplace Forklift Safety Awareness Heat Stress Recognition and Prevention DOT Drug and Alcohol Awareness Back Safety and Injury Prevention Hand and Power Tool Safety Powered Industrial Truck Safety PPE: Eye and Face Protection PPE: Foot and Leg Protection PPE: Personal Protective Equipment PPE: Hand Protection Lockout/Tagout Lockout/Tagout for Authorized Persons Behavior-Based Safety for Supervisors Workplace Violence Behavior-based Safety for Supervisors Electrical Safety Confined Spaces Fall Protection (or Working at Heights) 5
Desktop Skills Word 2007 Getting Started with Word 2007 Advanced Formatting in Word 2007 Advanced Document Navigation and Document Review in Word 2007 Structuring, Editing, Saving, and Opening Documents in Word 2007 Working with Documents in Word 2007 Advanced Data Manipulation Features in Word 2007 Advanced Document Features in Word 2007 Excel 2007 Getting Started with Excel 2007 Advanced Formatting in Excel 2007 Advanced Data Management in Excel 2007 Advanced Customization in Excel 2007 Reviewing and Printing in Excel 2007 Excel 2007 Formulas and Functions Microsoft Office Excel, PowerPoint, and Outlook 2007 PowerPoint 2007 Adding Graphics to Presentations in PowerPoint 2007 Adding Multimedia and Animations to Presentations in PowerPoint 2007 Microsoft Office Excel, PowerPoint, and Outlook 2007 Outlook 2007 Getting Started with Outlook 2007 Formatting and Managing E-mail in Outlook 2007 Microsoft Office Excel, PowerPoint, and Outlook 2007 6 Access 2007 Importing and Exporting Data and Data Presentation in Access 2007 Office 2010 Overview Office 2010 New Core Features,, and the New Office 2010 Interface New Features for PowerPoint, Publisher, and Access in Office 2010 New Messaging and Collaboration Features in Office 2010 SAP Overview Getting Started with Formatting and Working with Text in Organizing and Arranging Text in Moving Around in Structuring Documents Reviewing Documents in Saving, Sharing, and Printing in Using Themes, Backgrounds, Watermarks, and Quick Parts in Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Forms, Fields, and Mail Merge in Creating and Formatting Table in Manipulating Tables in Embedding Charts and Tables into Customizing the Behavior and Appearance of Drawing and Inserting Graphics in
Desktop Skills Getting Started with Using Basic Formulas in Using Basic Functions in Inserting Basic Charts in Customizing Visual Elements in Organizing Data and Objects in Ensuring Data and Formulas are Right PivotTables and PivotCharts in PivotTable Filters, Calculations, and PowerPivot Applying Basic Data Formatting in Moving and Getting Around in Moving Data and Modifying Worksheets in Saving, Sending and Printing Excel 2010 Workbooks Using Conditional Formatting, Tables and Sparklines in Customizing Workbook Settings, Conditional Formatting, and Number Formats Reviewing and Protecting Content in Outlook 2010 Getting Started with Outlook 2010 Managing Conversations and Organizing E-mail in Outlook 2010 Managing Attachments, Graphics, Signatures and Auto Replies in Outlook 2010 Formatting E-mail and Configuring Message Options in Outlook 2010 Customizing Outlook 2010 and Managing Accounts Managing E-mail with Rules, Automatic Replies, and Alerts in Outlook 2010 Working with File Transfer and Folders, Searching, and RSS Feeds in Outlook 2010 Data files, Archiving, and Send/Receive Groups in Outlook 2010 Using the Calendar for Appointments, Events and Meetings in Outlook 2010 Managing Meetings and Customizing the Calendar in Outlook 2010 Working with Contacts in Outlook 2010 Using the Tasks, Notes, and Journal Features in Outlook 2010 Outlook 2010 and Collaboration in Office 2010 Outlook 2010 Social Connector and Messaging PowerPoint 2010 Getting Started with PowerPoint 2010 Using Advanced Slide Show Tools in PowerPoint 2010 Collaborating and Sharing Presentations and PowerPoint 2010 Visually Enhancing PowerPoint 2010 Presentations Adding Images to Presentations in PowerPoint 2010 Using Multimedia and Animations in Presentations in PowerPoint 2010 7
Desktop Skills Access 2010 Getting Started with Access 2010 Creating Basic Tables in Access 2010 Introduction to Forms in Access 2010 Modifying Basic Forms in Access 2010 Introduction to Queries in Access 2010 Introduction to Reports in Access 2010 Data Manipulation and Simple Relationships in Access 2010 Advanced Importing and Exporting with Access 2010 PivotTables and PivotCharts in Access 2010 Retrieving, Validating, and Attaching Data in Access 2010 SharePoint 2010 Getting Started with SharePoint 2010 SharePoint 2010 New Features for End Users Microsoft SharePoint 2010: New Features for Power Users Using SharePoint 2010 with Office 2010 Managing SharePoint 2010 Sites, Lists, and Libraries SharePoint 2010 Security and Business Intelligence Configuring and Administrating SharePoint 2010 Search Configuring Web Applications for SharePoint 2010 SharePoint Authentication and Web Application Security Configuration Managing SharePoint 2010 Features and Solutions Crystal Reports XI Reporting Basics with Crystal Reports XI Managing Data and Distributing Reports with Crystal Reports XI SAP Business Objects: Crystal Reports 8
Sales Skills Overview Introduction to Sales Don t Only Go for the Big Fish Sales Math 101: Developing a Sales Plan for Success Developing a Customer-Focused Sales Approach Negotiation Skills Negotiation Skills for Sales Professionals: Preparing to Negotiate Negotiation Skills for Sales Professionals: Value Exchange Negotiation Skills for Sales Professionals: Reaching Agreement Negotiating to Mutual Benefit Negotiation Essentials: Persuading Outbound Sales Calls Preparing for Outbound Sales Calls Initiating Outbound Sales Calls Completing Outbound Sales Calls Inbound Sales Calls Preparing for Inbound Sales calls Completing Inbound Sales Calls Inside Sales Skills Simulation Sales Communication Sales Communications Foundations Sales Communications Essentials Sales Communication Techniques Simulation Gaining Access to Key Personnel at Your Target Accounts Developing Strong Customer Relationships Working with Your Customer s Key Players Strategic Selling Strategic Sales Planning The Strategic Account Sales Approach Strategic Planning Effectively Using Customer-focused Research Meetings Conducting Effective Sales Research Meetings Delivering High-Impact Sales Presentation Strategic Account Sales Skills Simulation Progressing through the Complex Sale Progressing through the Complex Sale Simulation Presenting your Proposition From Executive-level Sale to Strategic Partnership Preparing for the Executive-level Sales Simulation Closing Executive-level Sales Simulation 9
Amy Munroe 770-740-0965 amunroe@staffingetrainer.com Donna Mallard 919-845-1228 dmallard@staffingetrainer.com