Facility: Location; Position: Reports to: Department: FLSA Status: Chesapeake Energy Arena and Cox Convention Center Oklahoma City, OK Director of Operations General Manager & Assistant General Manager Operations Exempt The SMG-managed Chesapeake Energy Arena and Cox Convention Center are Oklahoma s premier destinations for sports, entertainment, corporate meetings and civic events. The Chesapeake Energy Arena is home to the Oklahoma City Thunder and seats more than 18,000 for basketball, concerts and family events. The Cox Convention Center boasts more than 100,000 square feet of meeting space and a 13,000 seat arena and hosts a wide variety of conferences, conventions, civic functions and sporting events. Both facilities are conveniently located in downtown Oklahoma City, just steps away from the vibrant Bricktown entertainment district. SUMMARY Under direct supervision of the General Manager and Assistant General Manager the Director of Operations will direct and coordinate personnel, subcontractors and daily activities involved in the successful execution of events by performing the following duties personally or through subordinate supervisors: handle all administrative planning, direction and policies of the Operations Department, assuring the highest quality service program to assure rebooking of events; insures an effective and cost efficient program by controlling the operating budget, and performs related responsibilities as required; Handles all elements of facility operation; directs the operation of personnel and purchasing; plans and directs the operation and maintenance of the mechanical, electrical, HVAC, custodial, grounds, event setup and changeovers; Works closely with the NBA tenant to ensure that high-level quality operating standards are measured and maintained for all events; Ensures participation and compliance of all departmental staff in the location Customer Service and Outreach programs. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties and responsibilities may be assigned. Direct, supervise and schedule all aspects of operations including operations crew, housekeeping, ADA compliance and work cooperatively with the operations of the catering company to assure facility readiness and smooth operation of events. Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation. Manage subordinate supervisors and managers who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Attend department head meetings and weekly staff meetings. Develop and maintain a harmonious working relationship with all of the other departments (Page 1 of 5 Updated November 17, 2015)
Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility. Authorize the requisition of equipment and supplies within budget guidelines. Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed. Develop program to train all employees on fire/life safety and emergency procedures. Investigate, analyze and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and policy changes. Assist in the preparation and negotiation of service agreements for housekeeping services, and other operations agreements as needed. Review contracts for compliance with event and/or government specifications and suitability for occupancy. Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security and safety in assigned buildings. Responsibilities include but not limited to making sure contractual agreements are met and clients event requirements and changes have been made in a timely fashion. On-duty staff/subcontractors ultimately report to the MOD through any Managers or Supervisors who are present during the event. Act as liaison between tenants and facility contractors as needed. Plan, budget and schedule facility s modifications including cost estimates, bid sheets, layouts and contracts for construction and conversions. Inspect conversions, construction and installation progress to ensure conformance to established specifications. Develop and implement maintenance schedules, emergency procedures, and safety and risk management policies. Ensure facility s fire and emergency safety systems are in operating order and compliant with all codes, ordinances and laws. Recommends and prepares yearly operational and capital budget and five year capital budget plans. This process also includes aiding CFA Projects Coordinator with project management for approved capital improvement projects. Leads facility efforts for compliance with OSHA, safety and emergency policies and procedures including spearheading Safety Committee and training programs. Establishes quality control initiatives in department focusing on the proper techniques, servicing, and protocol required to ensure complete customer satisfaction. Support efforts of facility Quality Control Manager with all said training programs. Assists in overseeing activities of vendors, subcontractors, and city and county services. Guides preventative maintenance efforts and monitors repair activity to minimize downtime and inconvenience to facility event activity, house contractors, and tenants. Directs Chief Engineer in the assurance of maintenance of annual permit requirements (i.eelevator, backflow inspection, life safety to include all alarms, etc). Assists in the development of formal energy conservation and HVAC plans that include lighting upgrades, new technology enhancements, program replacements, and tighter enforcement of established energy management directives. Monitors and administers department policy and procedure requirements and maintains sub-department rules of conduct. SUPERVISORY RESPONSIBILITIES Directly supervises one or more building service worker(s), Operations Supervisors, Assistant Operations Managers, Operations Managers and Assistant Director of Operations in the Operations Department. Carries out supervisory responsibilities in accordance with SMG s policies and applicable laws. (Page 2 of 5 Updated November 17, 2015)
Responsibilities include interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding: disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. EDUCATION AND/OR EXPERIENCE Bachelor s degree from accredited four-year college or university Eight (8) to ten (10) years related experience and/or training in the public assembly industry in a supervisory or management position; Or equivalent combination of education and experience. Previous experience in a professional sports environment preferred but not required. Previous experience with ice rink installation and maintenance preferred. KNOWLEDGE, SKILLS AND ABILITIES Minimum knowledge, skills and abilities required to this job: Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, eventrelated services and technical requirements for the types of events anticipated at the facility. Possess skills and experience in contract negotiations, business law, budget preparation, purchasing procedures and supervising/training personnel. Engage in much decision making that is generally governed by procedure and guided by policy. Possess any licenses, certificates or training required by local, state or national authorities for the operation of the equipment found in the facility. Read and comprehend blueprints, drawings and other related materials. Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment. Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises. Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, Zamboni machine, scrubbing machines or other light power driven equipment. Follow oral and written instructions and communicate effectively with other in both oral and written form. Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results. Remain flexible and adjust to situations as they occur. Being able to communicate in Spanish is beneficial. CERTIFICATES, LICENSES, REGISTRATIONS Be licensed and insured to operate a motor vehicle in the United States. Possess or obtain any licenses, certificates or training as may be required by local, state or national authorities for the operation of the equipment found in the facility, in particular electrical, plumbing, heating and air conditioning. (Page 3 of 5 Updated November 17, 2015)
PHYSICAL REQUIREMENTS the physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Occasional bending, stooping, crawling Frequent walking up and down stairs and work from lifts, ladders Constant standing and walking for extended periods of time. Frequent lifting/pushing/pulling up to 75 lbs. multiple times a day for items such as hockey glass, bike racks, stage decking and basketball court. Constant lifting/pushing/pulling items up to 25-50lbs Eye-hand-foot coordination. Hearing sufficient to clearly hear voices, alarms, bells and horns. WORKING ENVIRONMENT the working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. May be exposed to moderate to extreme noise. Exposed to moving mechanical parts. Exposed to high, precarious locations. Exposed to outside weather conditions. COMPUTER SKILLS Operate a personal computer using Windows and Microsoft Office software. Operate standard office equipment including copier, fax machine, etc. HOURS OF WORK AND TRAVEL REQUIREMENTS Travel negligible Requires ability to work extended and flexible hours including nights, weekends, and holidays in addition to normal business hours. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. TO APPLY: Submit Resumes and Cover Letters to: Jake Stieber, Human Resources Manager Chesapeake Energy Arena-Cox Convention Center One Myriad Gardens Oklahoma City, Ok. 73102 hrsmg@chesapeakearena.com Fax No. (405) 605-8037 Phone: (450) 602-8516 (Page 4 of 5 Updated November 17, 2015)
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. (Page 5 of 5 Updated November 17, 2015)