Apr 15 Jun 15 Edition

Apr 15 Jun 15 Edition

CONTENTS SR NO Particular Page No 1. Chairman's Message 4-5 2. Editor s Column 6-7 3. New Family Members 7-9 4. New Contracts 10-12 5. Birthday Celebration 13

CONTENTS SR NO Particular Page No 6 Birth Days For This Quarter 14-15 7 Everyday Prayer at SISA HO 16 8 Jokes 17 9 Inspiration Quotes 18 10 How to Build Good Rapport with Client 19-21

Focus on your clients, understand and evaluate client needs, so that our deliverables are personalized to suit their requirements. Train and groom your guards, so that they exceed client expectation and become brand ambassadors of SISA. There is no short cut to success, so give your 100% and work as a team towards achieving our goal of becoming India s front runner security company. Best of luck. Maj. Sushil Kumar Sharma Chairman

SR NO. UNIT NAME BRANCH 1 VASTU LUXURIA SURAT 2 JK LAKSHMI CEMENT SURAT 3 TORRENT POWER LTD (AHMD) AHMEDABAD 4 NUZIVEEDU SEEDS IDAR AHMEDABAD 5 NUZIVEEDU SEEDS IDAR AHMEDABAD 6 Vijaya Bank MUMBAI 7 NUZIVEEDU SEEDS LTD-PLANT HYDERABAD 8 NUZIVEEDU SEEDS LTD-REGIONAL HYDERABAD 9 ICICI BANGALORE 10 NUZIVEEDU SEEDS LUCKNOW DELHI NUZIVEEDU SEEDS RUDRAPUR 11 DELHI

12 ESSAR STEEL DABUNA BHUBANESWAR 13 BANKERS HEARTS INSTITUTE SURAT 14 IKON RETAIL INDRA NAGAR BANGALORE 15 IKON RETAIL PHOENIX MARKET BANGALORE 16 IKON RETAIL COMMERCIAL STREET BANGALORE 17 RETRIT HEIGHTS SURAT 18 DISABLE WELFARE TRUST SURAT 19 VIJAYA BANK BHANDUP MUMBAI 20 HI FAB ENGINEERS VAPI 21 SANMAR SPECIALITY CHEMICAL BARIGARI CHENNAI 22 CHEMPLAST SANMAR MARIKAM PALLI CHENNAI

New Contracts During This Quarter 23 CHEMPLAST SANMAR METTUR CHENNAI 24 DEV GANGA ASSOCIATES BANGALORE 25 DALMAI LAMINATORS BANGALORE

Ajit Kumar Singh Senior Training Manager 4/28/1985 Operations CORPORATE OFFICE Amit Tiwari Manager Sales 4/3/1981 Sales NAGPUR Arjun Kumar Shaw Operations Officer 5/20/1985 Operations SURAT Arvind Mishra Branch Manager 6/5/1974 Operations AHMEDABAD Athlesh Sharma Senior Training Manager 6/19/1986 Training CORPORATE OFFICE Bachubhai Patel Tailor 5/1/1953 Operations CORPORATE OFFICE Bibekanand Biswal Operations Officer 5/29/1974 Operations BHUBANESWAR C. Dinakaran Office Executive 4/1/1967 Operations CHENNAI Chandan Banerjee Vice President 4/26/1955 Marketing kolkata Dharmveer Yadav Office Executive 6/27/1993 Operations AHMEDABAD Dinesh B. Birhade Office Executive 5/12/2015 CIT CIT Foram J. Chandarani Marketing Executive 5/4/1991 Marketing CORPORATE OFFICE Ganesh Patil Training Officer 4/12/1992 Training CORPORATE OFFICE Gopalbhai Jha Admin Officer 4/24/1985 Administration CORPORATE OFFICE Irfan Khan Training Officer 4/29/1987 Training CORPORATE OFFICE Iyengar Suresh Kannan VP HR & Support Service 4/15/1961 H R CORPORATE OFFICE

Jay Prakash Dubey Security Guard 6/6/1965 Guarding SURAT N G Kumar Driver 4/23/1978 DRIVER CHENNAI Pawan Kumar Security Guard 4/2/1977 Guarding CORPORATE OFFICE Piyush Gogri General Manager Houskeeping 6/15/1978 HouseKeeping MUMBAI pradeep Mohante Office Executive 6/12/1993 Operations SURAT prdeep chaudhary Operations Officer 0000-00-00 Operations SURAT R. Siddiqui Deputy General Manager 4/7/1968 Marketing CORPORATE OFFICE R.Pinjari Training Officer 6/1/1967 Operations CORPORATE OFFICE Rajput Sandeep Branch Manager 5/9/1984 Operations CIT Sandip Saindane Driver 5/1/1987 DRIVER CORPORATE OFFICE Seema joshi Operations Officer 4/22/1982 Operations CORPORATE OFFICE Shivram Sanap Field Officer 5/25/1976 Operations CIT SMD Iqbal Office Assistant 6/3/1961 Operations CHENNAI Vikas Panwar Branch Manager 6/1/1970 Operations SURAT Vivek Pandey Auditor 6/30/1992 Accounts CORPORATE OFFICE

HOW TO BUILD GOOD RAPPORT WITH CLIENT The success of a company hinges largely on strong client relationships, especially for every company. An exceptional client service constitutes a core value for the business, and SISA always aim to become a trusted partner of our clients, rather than viewing ourselves as a vendor. We have been able to differentiate ourselves from the competition through strong relationships, and our level of service is one of the very reasons clients continue to work with us. The list below outlines what I believe it takes for companies to transition from a vendor consideration set to trusted partner. Be patient in building new relationships Relationships take time. Resist indulging in disingenuous schmoozing, as it can be a severe put-off. Instead, take the time to get to know your client, and share a little bit of yourself. Most importantly, remember that your work for your client is paramount in building a relationship. At the end of the day, no amount of personal connection can substitute for great work. Get to know their industry and company Keep up with your client s company as well as their industry. You don t have to be an expert, but this will help you speak the same language as the client, understand what keeps them up at night, and cater your interaction and offerings our services accordingly.

Go the extra mile As you grow your business and your client relationships, there will be times that you ll have to make a decision on when to adjust or expand your core offerings to cater to the needs of a client. The benefits of offering customized solutions are two-fold: 1) Clients remember the times you came through for them and 2) It may open up additional revenue streams and new business offerings you had not previously considered. A word of caution, though: if you are making a significant departure from your core offerings, ensure you are adequately compensated. No matter how quick or trivial a client meeting seems, always recap the conversation with next steps. Many vendors skip this basic step. You think you ll remember all of the details, and maybe you will, but your client may not. Aligning on the same page with next steps prevents a lot of confusion down the road.

Treat every client as your most important one Simply put, happy clients are more likely to make referrals. Provide all clients with your best service, You never know who your clients may know or to whom they will refer you. Just as importantly, when they switch jobs, either within their company or to a new one, you want to be the partner they recommend to their new team. Lastly, it is important to remember that today s small companies could be the big companies of tomorrow, and it s incredibly fulfilling to be a trusted partner fueling that growth. Respond promptly When a client emails you or make a call, acknowledge the receipt of the email/call as quickly as possible, even if you do not have the answer they are looking for. You will give them comfort by simply acknowledging the receipt of their request and by communicating that you re on it. This may seem like a no-brainer, it is often seen that managers worry about having the right answer, and as a result, they forget to acknowledge that they are on the case. Seema Joshi Sr Mgr Client Relations.

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