Human Resources Frequently Asked Questions Stock/401k When do I become eligible to participate in the General Parts International, Inc. 401(k) Plan? How do I change my deferral percentage and fund elections on my 401(k) account? What is an ESOP, and why does our Company have one? How do I become a Participant in the ESOP? How can I get more information about my ESOP account? Recruiting Why are my backgrounds taking longer than three days? Why have I not gotten my drug test results? Where do I send my candidate for a drug test? Why do some candidates not populate into my requisition, even if they have applied? What happened to my open requisition? I received an error message when moving my candidate to Pre-Hire, what does that mean? When will I get my candidate s employee ID number? How do I receive a teammate referral bonus? GPI Learning Services I am a manager and I do not have the manager icon in my Learning Center account or I am not seeing one of my teammates in my manager account. My manager screen displays a teammate who is VSPT or on a leave of absence. How do I get them removed? How can I tell what training is required for me? How can I take other courses that aren t required for my job? I accidentally registered or restarted something I don t need. How do I get rid of it? Benefits Will I receive new medical ID cards in 2012? I lost my medical insurance ID card. How do I order a new card? Why should I register at www.myuhc.com? How can I learn more about what UnitedHealth Care offer if I am not a member yet? How do I find out if I live in a zip code that is Out-of-Area? Why is there a 30 day window to make changes to benefit election following a qualified life event? What type of documentation is required to support a qualified life event? Can I keep my spouse in the Dental and/or Vision plan without having to pay a spousal surcharge? Will the spousal premium surcharge apply to me if I add my spouse to my coverage in the future? Does the spousal premium surcharge apply if my spouse is enrolled in Medicare? Does the spousal premium surcharge apply if both my spouse and I work for GPI? Will I receive new ID cards for Vision coverage in 2012?
I lost my vision insurance card. How do I order a new card? Will I receive new dental ID cards in 2012? Are the wellness rebates continuing for 2012? Why is the Health Risk Assessment so important? I am currently receiving LTD benefits through the Hartford and my claim will continue into 2012. Will my benefit change? Will my existing LTD claim be processed through Prudential? What is my HSA balance? What is my FSA balance? Will I receive a new Flores Electronic Payment (Debit) Card for 2012 if I already have one from the previous year? Can I enroll in the Flexible Spending Account even if I choose not to enroll in medical insurance? Can I and my spouse both have a Health FSA through our own employers? Can we both contribute at the same time towards different employer sponsored Health FSA? Miscellaneous How do I update my mailing address? My password for CQ Link is not working, how do I get it reset? How do I get my Exploris password reset? How do I get a POS (Point of Sale) number set-up for a teammate? I have a gas card, but it is not working. Who do I contact? How do I change the account that my paychecks are being deposited to? How do I verify my employment and/or income? Stock/401k Q: When do I become eligible to participate in the General Parts International, Inc. 401(k) Plan? If you are a United States employee of General Parts International, Inc. (whether Part-time or Full-time) and you are 18 or older, you will become eligible to participate in the Plan on the first day of the month following completion of 60 days of employment. At that time, you will be automatically enrolled in the Plan and your paycheck will reflect pre-tax salary deferrals of 4% of your eligible compensation, unless you change or stop your contributions. If you do not wish to be enrolled in the Plan or you want to stop your contributions, or change how they are invested or your contribution percentage rate, simply contact the Merrill Lynch Retirement Service Center at (800) 229-9040, or log on to Merrill Lynch s secure web site, Benefits Online through www.gpiretirement.com. You will receive correspondence before the auto-enrollment takes place which will include instructions on how to opt-out of autoenrollment. Q: How do I change my deferral percentage and fund elections on my 401(k) account? Contact the Merrill Lynch Retirement Service Center at (800) 229-9040, or log on to the Merrill Lynch secure web site, Benefits Online through www.gpiretirement.com. You may change your deferral percentage and fund elections as often as you would like. If you have never logged in to the 401(k) plan, go to the login page and click on Create User ID under the login button on the left side of the screen. Then follow the on screen instructions to access your account.
Q: What is an ESOP, and why does our Company have one? An ESOP is an Employee Stock Ownership Plan - a type of qualified retirement plan that can be used to acquire General Parts International, Inc. stock for the benefit of General Parts International, Inc. employees. The Company ESOP allows you to participate in equity ownership of the Company. Q: How do I become a Participant in the ESOP? You must work for the Company for at least one year in which you work 1,000 hours, and you must be at least 18 years old. After you have completed the qualification requirements, you will join the ESOP on the January 1 or July 1 that coincides with or immediately follows the date you completed the eligibility requirements. Q: How can I get more information about my ESOP account? You may log on to your ESOP account through www.gpiretirement.com. Click on GPI Ownership, then on Access Your Account. Your Login is your First Name and Last Name, and your initial password is your social security number (SSN), with no spaces or dashes. If your SSN begins with any zeroes, you must leave them off when entering your social. For instance, if your SSN is 001-23-4567, you would enter 1234567 for your initial password. You may also call the Voice of the Teammate (VOTT) at (877) 443-5747 to obtain information regarding your ESOP account. Recruiting Q. Why are my backgrounds taking longer than three days? There is, unfortunately, no way to make all background checks come in within 72 business hours of them being ordered. The amount of time it takes for a background check depends on two criteria that differ for each candidate: a) the number of counties in which a candidate has lived in the last seven years, and b) how each of those counties pull background checks. While many counties use automated systems which allow some background checks to come back within 24 hours, many still rely on employees to pull them manually. Moreover, if there are potential charges on a candidate s record, the county must perform additional research to verify they have the correct candidate. All of these steps add time to the pre-employment check process. Backgrounds can also be delayed if the candidate provides inaccurate information on the application. Please contact Recruiting Operations if you have not gotten background check results within 72 hours; waiting more than a week may delay the process even more. If your candidate has been in the Background Check Review folder for more than 72 hours, please contact your HR Manager. Q. Why have I not gotten my drug test results? We use LabCorp for all of our drug tests. If a candidate is able to take a drug test in a LabCorp-owned facility, and the specimen provided is clean, the test results come back within 72 hours. If there is something in the specimen, LabCorp begins further testing, which can take an additional 10 business days to complete. If the store, branch or DC is not near any LabCorp facility, the candidate must take the drug test at a site affiliated with LabCorp. This will add some additional time to the drug test as the specimen must be delivered to the nearest LabCorp facility, which can take up to 48 hours. In order to help keep track of drug tests, please request your candidate provide you a copy of the Chain of Custody form after taking the test. Please contact Recruiting Operations if you have not gotten drug test results within 72 hours; waiting more than a week may delay the process even more. In addition, if you still drug test forms that say Sterling, or the number starts with 0700, please throw them away; they are no longer valid.
Q. Where do I send my candidate for a drug test? If your store or DC is near a LabCorp location, your drug test form can be found on the CARQUEST Link. Go to the HR Tab, click Onboarding and Offboarding, and click the appropriate Chain of Custody form link. The closest location is printed on the form assigned to your GL. If your GL is not on the CARQUEST Link, there is a spreadsheet on the CARQUEST Link that lists all the drug test sites. Still in the Onboarding and Offboarding section, go to Stores and Distribution Centers and click CARQUEST Drug Test Locations. The spreadsheet is updated weekly. Q. Why do some candidates not populate into my requisition, even if they have applied? A candidate will only populate into a requisition if the following criteria are satisfied: 1. The candidate applied that particular store, branch or DC 2. The candidate applied for the job you have open 3. The candidate was recommended by the Assessment test 4. The candidate is at least 19 years old (stores only) 5. The candidate selected the employment type that matches your position (full-time, parttime, etc). If any of these do not match, the candidate will not filter into your requisition automatically. You are, however, able to search for them and move them into your requisition. Refer to the RMS Quick Tips on the CARQUEST Link for more information. Q. What happened to my open requisition? When a store manager or warehouse manager opens a requisition, the RDO or DC Director, respectively, must approve the requisition. Please contact your supervisor if the req you opened has not shown up yet. If your requisition is no longer open, please confirm your filter settings in RMS are on Open Requisitions. You can find the filter settings under the requisitions tab on the far-left side of RMS. If your filter is correct, the requisition may not be visible because you moved your candidate to Hired; this action closes the requisition automatically. If neither of these is correct, contact Recruiting Operations for assistance. Q. I received an error message when moving my candidate to Pre-Hire, what does that mean? Anytime you receive an error message when a candidate is moved to Pre-Hire, it only means there was an error processing either the e-mails to the candidates or the backgrounds; it does not mean the candidate is not eligible to be hired. Please contact Recruiting Operations immediately upon receiving the error message. Q. When will I get my candidate s employee ID number? Payroll is the only department that can release the employee ID number, and they cannot release the number until the following conditions are satisfied: 1. The new hire paperwork shows Completed in On-Boarding 2. The Tax Credit Questionnaire has been completed 3. The I-9 has a status of Resolved: Authorized 4. The HR Transaction Form has been completed electronically 5. The candidate has been moved to Hired and all pre-employment checks are clear. For assistance on completing all new hire requirements, please refer to Verifying New Hire Paperwork Online Quick Tips, as well as the RMS training on the LMS. Once all of the conditions above have been satisfied, Payroll will contact the hiring manager by phone within 48 hours with the employee ID number.
Q. How do I receive a teammate referral bonus? Only non-exempt store teammates are eligible for the bonus under the Teammate Referral program. To qualify, the new hire must have named the current teammate as the referrer on the application. On the application, the candidate is asked how he heard about the position. The candidate must choose Referred by Company Employee and provide the teammate s name in the box at the bottom of the page. If the teammate s name is not listed, the teammate will not receive the bonus. Once the candidate is hired, the current teammate has 30 days from the start date to complete the Teammate Referral form, provide the form to the RDO, and have the RDO sign and fax the form to Recruiting Operations. If Recruiting Operations does not receive the form within 30 days, the referring teammate is not eligible for the bonus. The form can be found on the HR page on the CARQUEST Link, and the fax number is 919-301-4038. The first half of the bonus is paid out after the new hire has reached 90 days of continuous employment, and the second half after the new hire has reached 180 days of continuous employment. GPI Learning Services Q. I am a manager and I do not have the manager icon in my Learning Center account or I am not seeing one of my teammates in my manager account. Manager mode is driven by the information that is in Oracle. You will not see a manager icon unless you have direct reports in the Oracle system and you will only see those teammates that identify you as the direct manager in Oracle. You may need to contact your direct supervisor to verify that you have been identified as the manager of the teammates in your store, DC, or department. Q. My manager screen displays a teammate who is VSPT or on a leave of absence. How do I get them removed? Any active teammate will remain active in the Learning Center until they are terminated in Oracle. VSPT and teammates on leaves of absence will continue to display and cannot be manually removed. Q. How can I tell what training is required for me? Any training that is required for you based on your job or location will be assigned to you and located in your Assigned Training section. Q. How can I take other courses that aren t required for my job? If you know the specific course you would like to take, you can search in the Catalog by name of you can browse the catalog by clicking the Catalog link. Q. I accidentally registered or restarted something I don t need. How do I get rid of it? You can cancel the registration. Click the name of the activity and click the cancel button on the right side of the screen. Benefits Q. Will I receive new medical ID cards in 2012? If you are a new UnitedHealth Care enrollee in 2012 or you made changes to your medical plan elections during the open enrollment period, you will automatically receive new ID cards prior to January 2, 2012. After January 2, 2012, you can register online at www.myuhc.com to print a copy of your ID card. The ID card image will be available within 72 hours after registration.
If you are a new enrollee in the Kaiser plan, you will receive an ID card prior to January 2, 2012. Q. I lost my medical insurance ID card. How do I order a new card? UnitedHealth Care members can request new cards online at www.myuhc.com. You may also print a temporary copy of your ID card online. An image of your The ID card image will be available within 72 hours after registration. UHC members may contact UnitedHealth Care directly to order new cards at 1-866-238-1971. Group number - 706303 Kaiser members can contact Kaiser directly to order new cards at 1-800-464-4000. Group number: Northern California - 600123 or Southern California - 227037 Q. Why should I register at www.myuhc.com? Once you register at www.myuhc.com you will have access to: View Your Health Savings Account (HSA) Balances, View Your Claims, Print Temporary ID Card, Request new ID Cards, Quicken Health Expense Tracker, Take the Health Assessment, Search for Physicians & Facilities, Search for Pharmacies & Prescription, 24/7 instant messaging with a registered nurse that can answer your health questions and more Click Site Demo for a site tour of UHC s website as well as HealthCare Lane, if you want answers to your health care questions. Q. How can I learn more about what UnitedHealth Care offer if I am not a member yet? You may access the UHC Pre-Member Website www.myuhc.com/groups/gparts to learn about what UnitedHealth Care has to offer. Q. How do I find out if I live in a zip code that is Out-of-Area? Teammates can call the VOTT at 877-443-5747 to find out if they live in an Out-of-Area zip code. This information can also be found on the UHC Pre-Member website: https://www.myuhc.com/groups/gparts Q. Why is there a 30 day window to make changes to benefit election following a qualified life event? The 30-day special enrollment period is defined and allowed under United States Code, Title 29. The Company administers all qualifying event issues consistently to ensure compliance with this Code and the IRS Section 125 to assure the company maintains its pre-tax status in the qualified plans. Q. What type of documentation is required to support a qualified life event? Qualified Life Event Birth Adoption Guardianship or Legal Custody Loss of dependent child status Death Documentation Birth Certificate or Document from Hospital Legal Adoption Paperwork Legal Document Legal Document Death Certificate
Marriage Divorce Legal Separation Employee and/or Dependant Gained or Lost Medicare, Medicaid or CHIP Now eligible for State Premium Assistance Now eligible for other coverage as a result of a change in employment status for teammate s spouse Loss of other coverage as a result of a change in employment status for teammate s spouse Marriage Certificate Divorce Decree Court Order Medicare, Medicaid or CHIP notification Agency Notification Two Options: 1. New insurance card or equivalent with the names of the dependents covered and coverage effective date; or 2. Letter from spouse s HR Benefits Administrator with the names of the dependents covered and coverage effective date. Two Options: 1. Certificate of Credible Coverage from Prior Insurance Carrier; or 2. Letter from spouse s HR Benefits Administrator with the names of the dependents covered and coverage end date. Q. Can I keep my spouse in the Dental and/or Vision plan without having to pay a spousal surcharge? Yes. The spousal surcharge only applies to the medical plan. Teammates do not have to pay a spousal surcharge for the Dental and Vision plans. Q. Will the spousal premium surcharge apply to me if I add my spouse to my coverage in the future? Yes. Should you experience a change-in-status event for 2012, the spousal premium surcharge will apply if you elect medical coverage for your spouse and he/she has employee coverage available from another employer plan. Q. Does the spousal premium surcharge apply if my spouse is enrolled in Medicare? No. If your spouse is enrolled in Medicare Part A and B, the spousal surcharge does NOT apply to you. Q. Does the spousal premium surcharge apply if both my spouse and I work for GPI? No. The spousal premium surcharge does NOT apply if both you and your spouse work for GPI. Q. Will I receive new ID cards for Vision coverage in 2012? Yes. All enrollees will receive new ID cards prior to January 2, 2012. Q. I lost my vision insurance card. How do I order a new card?
Members may contact EyeMed directly to order new cards at 1-866-723-0514. Group number: CARQUEST 9767757 or WORLDPAC - 9767765 Q. Will I receive new dental ID cards in 2012? Our dental provider does supply ID cards. If you have a dental appointment, make sure to take the following information with you: MetLife phone number: 1-800-438-6388. Group number: 143282 Q. Are the wellness rebates continuing for 2012? The wellness rebate plan has been discontinued in 2012 because the company will be kicking off a new wellness plan in early 2012. The new wellness program will be aimed at addressing individual health concerns at a personal level. Look for announcements regarding the new Wellness Program soon! Q. Why is the Health Risk Assessment so important? The Health Risk Assessment continues to be a valuable tool to help you understand your health risks and opportunities for making good lifestyle decisions, and we encourage you to continue to utilize it. This tool will also be an important component of a new wellness program that the company will launch in early 2012. Look for announcements regarding the new Wellness Program soon! Q. I am currently receiving LTD benefits through the Hartford and my claim will continue into 2012. Will my benefit change? Will my existing LTD claim be processed through Prudential? Anyone already out during 2011, receiving benefits from the Hartford on LTD (before 1-1-12) will continue being paid by the Hartford and their benefits will not change until their claim is closed. Q. What is my HSA balance? Please contact OptumHealth Bank for account information 1-866-234-8913. You may also view your Health Savings Account (HSA) balances online at www.myuhc.com. Q. What is my FSA balance? Please contact Flores & Associates directly for account information 1-800-532-3327. Q. Will I receive a new Flores Electronic Payment (Debit) Card for 2012 if I already have one from the previous year? No. New cards will not be issued with the new plan year enrollment for those that already have cards. Flores will load teammate s 2012 enrolled annual amount to existing cards. Note: Flores Electronic Payment (Debit) Cards are good for 3 years and do list the expiration date on them. The VISA card company automatically issues new cards when the card is about to expire. Q. Can I enroll in the Flexible Spending Account even if I choose not to enroll in medical insurance? Yes. Teammates may enroll in the Flexible Spending Account regardless if they enroll in medical insurance or not. Q. Can I and my spouse both have a Health FSA through our own employers? Can we both contribute at the same time towards different employer sponsored Health FSA? Health FSA maximum household contributions are not determined by the IRS. Health FSA maximums are determined by individual employers. Our Company s current maximum for the Health FSA is $2,500.00. Both spouses could contribute to the maximum that their employers have in place.
Therefore, teammates are able to elect our Company s maximum annual contribution for his or her Health FSA and the spouse could contribute to a separate Health FSA sponsored by their employer. Important: The same service cannot be submitted to both Health FSA accounts for reimbursement. Miscellaneous Q. How do I update my mailing address? You can log onto Teammate Self Service and update your information (address, phone, etc.) Q. My password for CQ Link is not working, how do I get it reset? You will need to contact PC Help at (1-877-494-4357 or ext. 4357 (for Raleigh) Q. How do I get my Exploris password reset? You will need to contact the Exploris helpdesk at 1-866-975-6747 or ext. 2253 (for Raleigh) Q. How do I get a POS (Point of Sale) number set-up for a teammate? You will need to contact the Exploris helpdesk at 1-866-975-6747 or ext. 2253 (for Raleigh) Q. I have a gas card, but it is not working. Who do I contact? Contact VOTT directly at 1-877-443-5747. Q. How do I change the account that my paychecks are being deposited to? Log into Teammate Self Service and click on the Direct Deposit link. Update all pertinent information. Q. How do I verify my employment and/or income? General Parts International, Inc. uses The Work Number to provide automated employment and income verifications for our employee population. The Work Number is available 24/7 and operators speak both English and Spanish. The Work Number access options for verifiers are: www.theworknumber.com or 1-800-367-5690 For proof of employment o Give the person needing proof of your employment (the verifier) the following information: your social security number, and the General Parts International, Inc. Employer code - 54587. For proof of employment plus income o If a verifier requires your salary information, you will need to create a salary key. A salary key is the last six digits of your social security number and allows one time access to your salary information. To create a salary key access The Work number, either via their website or by telephone. Select the employee option and login. (To login you will need the Employer code 54587, your social security number, and you PIN which is the last six digits of your social security number). Select the create a salary key option and prepare to write down the six digit number.
o Give the person needing proof of your employment (the verifier) the following information: your social security number, your salary key and the General Parts International, Inc. Employer code - 54587. Please note: Any public service agencies will be required to mail a request for employment and/or income verifications to: The Corporate Payroll Department, General Parts International, Inc. PO Box 26006, Raleigh, NC 27611.