PRICEFALLS ORDER MANAGEMENT GUIDE Version 1-27-2014 1
Contents PRICEFALLS ORDER MANAGEMENT GUIDE... 1 Managing Orders on Pricefalls.com... 3 Viewing Order Details... 4 View Details... 5 Confirming Shipments... 7 Refunds & Exchanges... 9 Scheduling Order Reports... 11 Export Orders... 11 Scheduling Order Exports... 12 Order Report Specifications... 13 Batch Processing Shipment Confirmations... 17 Download Shipment Confirmation Template... 18 Download Your Unshipped Orders... 19 Upload Your Completed Shipment Confirmation File... 20 2
Managing Orders on Pricefalls.com This guide provides you with the detailed information that you will need to manage your sales process on Pricefalls.com. Pricefalls order management sections are intended to provide sellers with the necessary tools to look up and review orders, fulfill orders quickly, submit prompt tracking information, and communicate with customers. These tools offer the necessary controls to efficiently manage orders, while maintaining an enjoyable shopping experience for customers on Pricefalls.com. To access your store dashboard, log in to your Pricefalls account. Select My Store on the upper right hand corner of any page of Pricefalls. Seller tools are listed on the left hand side of the dashboard. This document will cover the Orders, Reports, Batch Process Orders, and Mail sections of the dashboard. 3
Viewing Order Details The Manage Orders section allows you to access all orders from your seller account on Pricefalls. You are able to select from default filters to view orders from Today, Yesterday, Last 7 Days, Unshipped, and Returns & Cancellations. Pricefalls Order Manger includes a search feature to allow you to easily find orders by Buyer Email, Product ID, Item Title, Merchant ID, MPN, Order ID, SKU, Status, Timespan, or UPC. Simply select your search parameter and time span to lookup an order. 4
The Order Manager provides four action items for each order: View Details, Confirm Shipment, Contact Buyer, and Refunds & Exchanges. View Details The View Details page provides all order information within one page, including the customer shipping address, payment details, and order status information. Provide Tracking By and Expected Delivery Date are determined by your shipping lead time settings in the Datafeed Manager. If you need assistance modifying these settings, please refer to the Datafeed Integration Guide for more information. 5
Clicking Contact Buyer or selecting the buyer s name, opens a modal window to send the customer a message. The middle section of the View Order Details page conveniently provides the image of the item sold, as well as the item details. The status of your order will display Shipped, in green, once tracking information has been submitted. 6
The View Order Details page includes additional order information including customer notes, customer feedback, and a text field for your own private order notes. Pricefalls also provides Transaction History to help sellers identify and segment customers. You can use this information to identify high value customers. reward those customers with promotional coupons or gift items. Confirming Shipments To submit tracking information, simply click Confirm Shipment from either the Manage Orders main page, or after selecting View Details. Clicking Confirm Shipment directs you to the following page: The first section provides the item details included in the order. Pricefalls allows users to checkout multiple items within one order. In this example, the customer has selected two items to purchase, and paid for these items within one order. 7
We have accounted for orders that ship as a Single Package Order as well as orders that require multiple package shipments. Single Package Orders: For a Single Package Order, submit the ship date, shipping carrier, carrier service, and tracking ID. 8
Orders with Multiple Shipments: For multiple orders, submit each package s ship date, shipping carrier, carrier service, and tracking number. Refunds & Exchanges All Pricefalls orders must be refunded through the Pricefalls seller dashboard. After selecting Refunds & Exchanges the following page will be displayed: 9
First, Select a Reason for the Refund. Refunds can be granted because of Buyer Cancellation, Exchange, Return, Out of Stock, General Adjustment, and Shipping Address Undeliverable. Next, select type of refund, Full Refund, or Partial Refund, and enter the Refund Amount. You can include notes to the buyer before submitting the refund. Refunds processed on Pricefalls will automatically disburse funds back to your customers through the payment processor selected by the customer at checkout (PayPal or Authorize.net). 10
Scheduling Order Reports Pricefalls Order Exports can be used to process orders automatically. The reports offer a bulk output, with all order information, in a tab delimited flat file (.txt). The Reports section is found on the left hand side of your seller dashboard following the Order Management section. Export Orders The order report export tool allows you to request comprehensive order reports based on search criteria. This report may include unshipped orders, canceled/refunded orders, as well as shipped orders. By refining your search criteria, you are able to focus on a particular subset of orders such as all unshipped orders, all refunded orders, orders placed by specific a buyer, or all orders placed within a certain timeframe. Reports may take up to 24hours to complete, however reports typically process in approximately 15minutes. Check back, or click the Refresh button to see if your order report has completed. Once completed, order reports can be downloaded by clicking the Download link. 11
Scheduling Order Exports The order export scheduler can be found on the left hand side of the seller dashboard under the Reports section by clicking Schedule Order Exports. By default, we will create a daily order report containing all of your orders for that day at the end of each day. This report will be emailed to your order fulfillment email account. Below, you are able to request hourly order reports, change the order fulfillment email accounts, and optionally request FTP delivery of your order files. When opting to receive daily order files, your order reports will be delivered at midnight on a daily basis. When choosing hourly reports, you will receive comprehensive order reports containing all orders of the day leading up to the hour, as well as a final report at the end of the day. If you enable FTP Delivery, we will attempt to upload your Order Reports to your FTP Server. Please ensure valid credentials. We will notify you of failed deliveries. If you select Keep Uploaded Order Report Filename constant please keep in mind that previous order reports found in on your FTP Server will be overwritten. Otherwise, we 12
will create a unique filename for each of your uploaded order report files. All order reports are saved as tab delimited text files. Order Report Specifications Standard Pricefalls Order Export column labels, explanations, and examples: Column Header Description Example Order ID Pricefalls Order Identifier. 2310 Line Item ID Pricefalls Line Item Identifier. 2487 The Line Item ID differentiates each item included in the order. For multi-item orders, the Order ID will be the same for all items, whereas the Line Item ID will be unique for each product included in the order. Product ID Pricefalls Item ID. 1290499 Transaction Time Time and Date of the 1/10/2014 7:53 completed transaction. Item Title Item Title as displayed on Pricefalls.com. Oak Creek TV Stand - by Legends Furniture - Golden Oak Brand Brand as displayed on Legends Furniture Pricefalls.com. Condition Product Condition as New displayed on Pricefalls.com. UPC Universal Product Code. 895685429568 MPN Manufacturer Part Number OC1252.GDO SKU Stock Keeping Unit 15654 ISBN International Standard Book 9780972392525 Number Merchant ID Product Merchant ID as provided in the Datafeed Manager. AZ456 Quantity Bought Unit Price A whole integeter representing the Quantity Purchased for each line item. Per Unit Price of the item ordered. 1 499 13
Item Subtotal Total value of each line item. 499 This is the unit price multiplied by the quantity purchased. Order Tax The total tax applied in the 40 order, including all line items and adjusted for all quantities. Order Shipping Cost 0 Promotional Savings Total promotional discount applied to the order, including all line items and adjusted for all quantities. 24.95 Order Total Order Selling Fee Order Earnings Shipping Carrier Service Ship By Date Deliver By Date Shipped On Date Total price of the order, including all line items and adjusted for all quantities. Total selling fee for the order, including all line items and adjusted for all quantities. Total seller earnings for the order, including all line items and adjusted for all quantities. This field is provided on orders that have already been shipped. Order reports can include shipped orders, refunded orders, or cancelled orders. The date by which you should ship your item, and provide tracking information. The date by which your product should arrive. This field is provided on orders that have already been shipped. Order reports can include shipped orders, refunded orders, or cancelled orders. 474.05 33.34 440.71 Standard 16-Jan-14 22-Jan-14 22-Jan-14 14
Tracking ID Shipment Tracking Submission Date Shipment Tracking Submitted On Time This field is provided on orders that have already been shipped. Order reports can include shipped orders, refunded orders, or cancelled orders. This field is provided on orders that have already been shipped. Order reports can include shipped orders, refunded orders, or cancelled orders. This field is provided on orders that have already been shipped. Order reports can include shipped orders, refunded orders, or cancelled orders. 1Z120844239832F3 22-Jan-14 22-Jan-14 Coupon Code The promotional coupon DM3G2K applied to the order. Shipping Address First Shipping Address First Name John Name Shipping Address Last Shipping Address Last Name Doe Name Shipping Address 1 Shipping Address 1 112 street address blvd Shipping Address 2 This is the secondary shipping address field. This typically will contain a unit, suite, or appartment number. It may also be used as the "Attention to:" field. Suite 331 Shipping Address City Ship to City Loveland Shipping Address State Ship to State CO Shipping Address Zip Ship to Zip Code 80538 Shipping Phone Number The shipping phone number to be provided by the carrier if necessary. 970-980-7746 Billing Address First Name Billing Address First Name John Billing Address Last Name Billing Address Last Name Doe Billing Address 1 Billing Address 1 112 street address blvd 15
Billing Address 2 This is the secondary billing address field. This typically will contain a unit, suite, or appartment number. It may also be used as the "Attention to:" field. Suite 331 Billing Address City Bill to City Loveland Billing Address State Bill to State CO Billing Address Zip Bill to Zip 80538 Billing Phone Number Bill to Phone Number 970-980-7746 Buyer Email Address Email address johndoe@email.com Buyer Phone Number Buyer Phone Number 970-980-7746 Payment Gateway PayPal or Authorize.net PayPal Transaction ID Paypal Transaction ID, or the Authorize.net Transaction ID for the completed payment. 8DW54175TF999654Y PayPal Protection Eligibility PayPal Protection Eligibility Type PayPal Pending Reason PayPal Reason Code PayPal eligibility is received directly from your PayPal account. Possible values are: Eligible, PartiallyEligible, and Ineligible. PayPal eligibility is received directly from your PayPal account. Possible values are: Eligible, ItemNotReceivedEligible, UnauthorizedPaymentEligibl e, and Ineligible. This field indicates the reason why a payment is pending. Possible values are: none, address, authorization, echeck, intl, multi-currency, order, paymentreview, regulatoryreview, unilateral, verify, and other. This field indicates the reason for a reversal. Possible values are: none, chargeback, buyercomplaint, refund, and other. Eligible ItemNotReceivedEligible,Una uthorizedpaymenteligible none none 16
PayPal Payer ID This field indicates the unique NC6VTMY2BRRYQ PayPal buyer account identification number PayPal Payer Status Buyer PayPal status unverified PayPal Payer Country Code Buyer country code. US PayPal Checkout Status Transaction checkout status. Credit Card Last Four The last four digits of the credit card used. Order Status PayPal order status. Shipment Pending Note to Seller The notes provided by the buyer upon checkout. Private Order Notes Your private order notes as inserted on the view order details page. Buyer Feedback Score Buyer Feedback Message Order Arrived On Time Item was as Described Good Customer Service Experience Order was Refunded Refunded on Reason for Refund Refund Type Refund Amount Refund Transction ID The buyer feedback. Possible values are 0, 1, 2, 3, 4,or 5. The buyer feedback message. Yes or No Yes or No Yes or No Yes or No The date and time of the refund. The reason for refund. Type of refund applied. Refund Amount Refund Transaction ID 0 1/10/2014 7:53 Batch Processing Shipment Confirmations The Shipment Confirmation Batch Processor allows you to submit a single text file containing order shipment information for multiple orders. Confirming shipments is important, as it allows your customers to check the shipment status of their order without having to reach out to your customer support team. You can locate the batch processor on the left hand side of your seller dashboard under Batch Process Orders by clicking Upload Shipping Confirmations. 17
Please take a moment to review the Shipping Confirmation File Template before submitting a completed batch file for processing. Download Shipment Confirmation Template Download our Shipment Confirmation File template and familiarize yourself with its format and expected data types. The shipment confirmation file you submit must contain a header row for each column using the spelling and case defined in the template. Each row represents a single item contained within the order. For multi-item orders, you must submit both the order id and the line item id. Templates - Batch Upload Shipment Confirmations Column Header Description Required Acceptable Data Types Exam ple Order ID Unique Identifier for your YES Integer 12345 order. Displayed in Manage Orders and within your Order Report. Line Item ID Unique Identifier for each YES Integer 12345 product cotained in this order. Displayed in Manage Orders and within your Order Report. Quantity Number of products in this NO Integer 5 shipment. Ship Date Date on which the order was shipped. If the order has not yet shipped, and is scheduled for pickup, or will be shipped on a date later than the submission of this file, please provide the actual shipment date. YES Date, in format: yyyymm-dd. 2013-01-01 Shipping Carrier The Shipping Carrier used to ship this order. Must be one of the supported carriers. 18 YES USPS, UPS, FedEx, DHL, UPS Mail Innovations, USPS
Shipping Carrier Other Carrier Service Tracking ID If your shipping carrier is not among our existing shipping carriers, and you selected "other" as your shipping carrier, please provide the name of the shipping carrier you used to ship this order. The Shipping Carrier Service you used to ship this order. Make sure to use a carrier service that matches the shipping delivery speed chosen by the buyer for this order. Tracking Number for this shipment.while not required, provide this value for every order you can. This will reduce the number of shipment update requests you will receive from your buyers. CONDITIO NAL - required if Shipping Carrier is "other" YES NO FedEx Smart Post, DHL Global Mail, OnTrac, Streamlite, other Alphanumeric Text. Maximum length: 32 characters Alphanumeric Text. Maximum lengthl 32 characters Alphanumeric Text. Maximum length: 64 characters uship First Class 11223 34455 NOTE: These column headers must be present in your batch order file. The column headers submitted with your file must match the column headers defined above in spelling and case. You can download pre-filled Shipping Confirmation files by clicking "Get Unshipped Orders" within the Upload Shipping Confirmations page of your Pricefalls Seller Account. (Link: https://www.pricefalls.com/my/store/batch-processes/confirm-shipment). The pre-filled columns will include: Product Title, UPC, MPN, SKU, Buyer First and Last Name. We provide you with this data to help you identify your orders more easily. Submitting data in these fields is optional when uploading the Shipping Confirmation file. Download Your Unshipped Orders For your convenience, we have created a report of your currently unshipped orders in the expected file format. All you have to do is download the file on the Upload Shipping Confirmations Page, fill in the missing columns, and submit it for processing. 19
.. You will notice that this file contains additional columns that are not included in the Shipping Confirmation Template. These columns are: Product Title, UPC, MPN, SKU, Buyer First and Last Name. These columns were added for your convenience, hopefully allowing you to easily identify these orders in your order management system. They will be ignored when we process your batch file. Upload Your Completed Shipment Confirmation File Upload your completed, tab-delimited Shipment Confirmation file. Please do not forget to include the column headers as outlined in the shipment confirmation template. Your submitted file will be queued for processing. We will notify you as soon as we have processed your file. Results of your completed upload can be found under the Shipping Confirmation Processing History section. If the uploaded file contains errors, modify the original data and re-submit for processing. You do not need to remove the already processed rows from your re-submission. 20