Session #302: Recognition Works! Recognition Works! Recognition builds morale and increases retention RECOGNITION STRATEGIES LeadingAge Minnesota 1
Team members who know their contribution is important and their team leader notices and supports them are more likely to be loyal, dedicated and happy team members Every individual has a preference on how they would prefer to be recognized Immediate, specific Private? Public recognition? Personal LeadingAge Minnesota 2
Recognition Resource Center Resources, templates and tools for your recognition program Recognition Resource Center Free member service that connects team leaders with tools and resources to recognize ongoing dedication, significant contributions, years of service and commitment. LeadingAge Minnesota 3
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Best Practices Share and learn from other LeadingAge Minnesota members Stars Among Us Awards Nominate a team member for a statewide award LeadingAge Minnesota 5
Caregivers Volunteers Leaders Teams How do you recognize your team? LeadingAge Minnesota 6
Employee Recognition LeadingAge Minnesota Workforce Solutions Conference Employee recognition STARTS with culture 20 21 LeadingAge Minnesota 7
To spark the lives of our clients and families, we need to spark our team first. 22 Culture doesn t trump strategy, it ISstrategy, Joel Theisen, RN, CEO/Founder, Lifesprk 23 Getting Employees Engaged Company mission and values Company purpose Right seat on the bus Provide tools to be successful in their role Align strengths with roles and team 24 LeadingAge Minnesota 8
Getting Employees Engaged Create opportunities for engagement 25 Strong teams create strong cultures Setting high expectations Holding each other accountable 26 Company Transparency at ALL Levels Open, honest communication and feedback Financials - everyone can help the business grow Open door policies Empower employees to ask questions Employees are a company s greatest asset they re your competitive advantage. You want to attract, and retain the best and make them feel like they are an integral part of the company s mission. - Anne M. Mulcahy, CEO Xerox Corp & author on leadership 27 LeadingAge Minnesota 9
Recognition at Lifesprk 28 Reward for performance and team contribution Strong communications: 1:1 with supervisors monthly, weekly team meetings, monthly SprkChats and quarterly company meeting Performance reviews annually with total comp review Shout-outs in weekly newsletter, Caregiver Update (monthly), and open kudos via email to all staff and each other, Sprk Board Beth sends a great big huge thanks to Ann for her outstanding LCM services -she is providing the right amount of care at the right time. AND, she is giving me great communication which gives me peace of mind. Thank you, Ann!!! 29 Work Hard Play Hard Celebrate as a team Host events quarterly (team and family) Team gatherings monthly Ad hoc sessions Take 10 celebrations 30 LeadingAge Minnesota 10
Celebrate as a team 31 Celebrate as a team 32 Celebrate as a team LeadingAge Minnesota 33 11
New Employees Commitment to on-boarding correctly (mentors for specific roles, structured training program, general orientation/goal sessions) Welcome via email Weekly email news update Welcome reception Recognized during SprkChat 34 Lifesprk Anniversary Personal card with gift card Recognition weekly in email news update and during SprkChat Strive not to be a success, but rather to be of value, Albert Einstein 35 Personal Birthday Personal card with gift card Weekly recognition in email news update and SprkChats 36 LeadingAge Minnesota 12
Sprk Program Recognition by clients, peers, and supervisors for sparking lives 5 sparks = small gift or reward 37 BHAG BHAG=Big Hairy Audacious Goal Team votes on reward Major goal Team-achieved and celebrated 38 SPARK ON! TEAM ON! 39 LeadingAge Minnesota 13
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43 44 Share Your Passion Igniting the spark in others empower your team to share their spark on social media, not because they have to but because they want to. 45 LeadingAge Minnesota 15
46 Beth Nemec Director of Sales bnemec@lifesprk.com 952-345-8770 THANK YOU! lifesprk.com LeadingAge Minnesota 16