PLUMAS RURAL SERVICES Serving people, Strengthening families, Building communities

PLUMAS RURAL SERVICES Serving people, Strengthening families, Building communities Job Description Title: Hours: Wage Range: Supervisor: Exempt Status: Housing Coordinator Up to 40 hours per week $16.41 per hour to $18.94 per hour Chief Operating Officer Non-Exempt Position Description: The Housing Program provides client services and supports to Plumas County Behavioral Health clients in need of emergency lodging, transitional housing, and ancillary supports, such as prescription drug assistance, utility, and rental assistance. Position is responsible for overall implementation and coordination of housing program including supervision of Maintenance Coordinator and Housing Navigator. The position requires significant client contact and travel. Essential Duties Function Name Adheres to agency philosophy and mission Possess and uses skills and abilities as applies to position Learns, implements and applies regulations related to the Housing Program Tasks Supports the agency s mission, vision and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, accountability and commitment to our agency and community Must possess proven technical skills and problem solving ability, excellent judgment, well organized, self-directed and a team player Ability to communicate and interact verbally or in writing with people at all levels within our agency and the community Ability to research, read, analyze and interpret information and summarize for review Works with others with professionalism, integrity, positive attitude, initiative, cooperation, adaptability, fairness, ingenuity and dependability Desire to work in an industry whose primary focus is serving people and communities Self-motivated person who can work well independently as well as take instruction from supervisor or agency management Possess ability to effectively communicate with a wide variety of people from ethnically and economically diverse backgrounds Ability to plan, delegate and motivate others in a manner that fosters teamwork and respect Performs all job duties within the appropriate guidelines of behavior, ethics and code of conduct of PRS Attends trainings related to regulation changes and implementation 7/24/2017 1

Program Management duties Provision of Clients Services and Transitional Housing Attends webinars, conference calls, etc. to collaborate with statewide partners Responsible for the development, revision and implementation of new regulations, policies, procedures and protocols Trains and instructs Housing staff on new regulations, program changes and emerging issues Ensure day to day operations of the Housing Program by organizing, structuring and planning service delivery Consistently reviews emerging issues in the field of emergency lodging, transitional housing and mental health and plans for upcoming changes Actively engages in future planning for Housing Program including new program development, approval and implementation of new programs, projects, etc. Accountable for working with Chief Operating Officer to ensure the program complies with all fiscal, administrative, and operational requirements as required by the funding sources Ensure that staff are aware of and follow all programmatic and agency policies, procedures and protocols Monitors fidelity of implementation of policies, procedures and protocols Works with Community Training Manager to ensure all inservice trainings with community partners occur annually and/or bi-annually per operational agreements Works with Chief Operating Officer to ensure high quality of services provided and high client satisfaction Works with Program Resource Developer to prepare all client and program statistical data and narratives required by contract Responsible for working closely with Plumas County Behavioral Health (PCBH) Housing Case Manager to ensure the needs of all program participants are met Responsible for working with clients who have been approved by authorized PCBH staff Responsible for locating and securing emergency lodging throughout Plumas County Responsible for ensuring that each area of the County has available emergency lodging during busy times of the year Responsible for developing relationships with landlords and securing transitional housing for PCBH clients Responsible for processing purchase orders for rental, utility, and prescription drug assistance. Responsible for processing purchase orders for BH Commission expenses/reimbursements & PCBH Patient s Rights Advocate Responsible for locating and furnishing transitional housing facilities 7/24/2017 2

Meeting attendance including trainings, workshops, staff meetings, etc. Paperwork related to service Agency and Program Administration Fiscal Duties Develop and maintain a housing directory that will include contact information, etc. and provide information to Housing Navigator Ensure all Transitional Housing is well maintained including issuing approval for Maintenance Coordinator repairs, contractor repairs, etc. Attends appropriate meetings as and as requested by supervisor Attends trainings, workshops and conferences as appropriate for position Attend additional pertinent trainings and/or workshops as appropriate for position and as directed by supervisor Attends agency Board meetings as requested Mandatory attendance at All Staff Meetings Attends agency Zing Team Meetings Attends and leads Housing staff meetings Attends meetings with partners as Initiates, plans and attends meetings for program development and growth Responsible for completing paperwork required by the funding source or PRS Ensures all paperwork and files are complete and correct Assist with organization and implementation of and attend program special events Maintain ability to pass fingerprint clearance Maintain a clean driving record Responsible and accountable for meeting deadlines and completing projects as required Prepares Monthly Services Report, including Board Report, as outlined in the template on Google drive Reviews and discusses Board report with staff Knows and complies with all agency procedures as outlined in the Coordinator s Desk Guide, Employee Handbook, Fiscal Procedures Manual, and all procedures related to the Housing program Responsible for following all safety procedures related to buildings, vehicles, etc. Develops, monitors and ensure completion of yearly measurable goals for program Works closely with COO to develop annual program budgets for contracts and any necessary changes throughout the year. Must read all program contracts and know and report all fiscal and contract reporting dates and relevant information Responsible for ensuring program remains within budget, expenditure planning, and programmatic fundraising Keeps staff informed of financial position Reviews and approves all programmatic expenditures 7/24/2017 3

Supervisory Duties Other areas of responsibility Non-essential duties Provide orientation of job duties and evaluation of job performance Knows staff evaluation procedures and due dates and prepares evaluations for all staff supervised by the due date Provides support for staff supervising other positions Approve time sheets and travel requests by due date Oversees & develops annual staff development and training in conjunction with the COO and Community Training Manager Provides training for staff on position responsibilities, topics specific to the emergency lodging, transitional housing and mental health fields, dealing with people in crisis, etc. Develops, monitors & ensures completion of staff measurable goals each year. Maintain effective communication with staff through regular meetings and personal contact Provide regular communication to Chief Operating Officer on program staff needs and operations Ensures all staff supervised know and comply with all agency procedures as outlined in the Coordinator s Desk Guide, Employee Handbook and Fiscal Procedures Manual Ensures all staff check e-mails at least once daily as appropriate Ensures staff are familiar with fiscal and administrative policies and procedures Ensures all staff attend All Staff meetings Develops notification procedure to ensure all staff supervised are informed in a timely manner of snow days or other emergency office closures Responsibility for meeting cancellation notification to staff supervised Responsibility to ensure staff remains familiar with all emergency procedures for fire or other emergencies Responsibility for ensuring all supervised staff remains aware of policy and procedure changes Assists with office coverage as Checks and responds to e-mail twice daily Ensures individual and program calendars are updated weekly on Google Agency Calendar Responsible for completing assigned cleaning tasks and maintaining work and common spaces in a clean and professional manner Assists with events sponsored by service and agency as Assists with other projects as Maintains a valid driver s license and automobile insurance throughout employment 7/24/2017 4

Responsible and accountable for meeting deadlines and completing projects as required Responsible for submitting purchase orders, timesheets and other human resource related materials as requested within designated time frame Other duties as assigned Qualifications: AA in human service field and 3 years experience in a comparable position OR high school diploma or equivalent and 6 years experience in a comparable position 6 years experience in a comparable position 6 years of proven experience supervising staff 3 years experience coordinating services with a single focus Ability to review, interpret and follow budgets Ability to review and interpret monthly programmatic financial reports Above Average level of demonstrated proficiency in Word, Excel and Internet e-mail. Familiarity and interest in working in the human service field Excellent working knowledge (or the ability to learn) community resources and support systems Ability to effectively resolve conflict and cope with crisis situation Excellent writing and communication skills Work Environment: Position works in office and outside of office on a regular basis. Will have continuous contact with staff and public. Must be able to lift up to 50 pounds and occasionally lifting in excess of 75 pounds with assistance. Must possess sufficient mobility to stoop, reach, climb, kneel and move about to person job duties. Use hands and fingers to feel and grasp. Must travel extensively throughout County. Must be willing to attend training outside of County when necessary. 7/24/2017 5

Performance Standards Function Adheres to agency philosophy and mission Use of skills and abilities Supports agency with mediocrity and incompetence Fails to collaborate Uses same methods rather than trying to improve old methods Fails to respect coworkers, clients, etc. Does not follow through with assignments; is not accountable for work Shows lack of commitment to agency and community Struggles with technical and problem solving skills. Judgment is often incorrect. Poorly organized. Fails to work as a team player Lacks appropriate communication skills Fails to complete job with professionalism, integrity, positive attitude, cooperation, adaptability, fairness, Supports agency with excellence and competence most of the time Seeks opportunities to collaborate most of the time Approaches tasks with innovation most of the time Shows respect to coworkers and clients Follows through with deadlines; completes work as assigned Shows commitment to agency and community Has an appropriate level of technical and problem solving skills. Judgment is good. Tends to be organized. Works well as a team player Communicates adequately across the agency Generally completes job with professionalism, integrity, positive attitude, cooperation, adaptability, fairness, Supports agency with excellence and competence at all times Attempts to collaborate with partners whenever appropriate Looks for new ways to approach tasks at all times Is always respectful of co-workers and clients Proactively completes assignments ahead of time; is always aware of deadlines and completes work as assigned at all times Actively promotes both the agency and the community at all times Technical and problem solving skills are excellent. Uses very good judgment. Is very organized. Excellent team player. Always willing to help coworkers Highly effective communicator Consistently completes job with professionalism, integrity, positive attitude, cooperation, adaptability, fairness, 7/24/2017 6

Learns, implements and applies regulations related to the Domestic Violence Services Program Program Management Duties ingenuity and dependability. Lacks desire to provide services to people and communities. Lacks self-motivation. Is unable to work independently. Tends to argue with supervisor or agency management with regards to instruction Is unable to communicate with people that are ethnically and/or economically diverse. Does not follow appropriate guidelines of behavior, ethics and code of conduct of PRS. Rarely attends trainings regarding regulations Rarely attends webinars, conference calls, etc. to collaborate with statewide partners Does not develop, revise or implement new regulations, policies, procedures or protocols Provides little guidance on day to day operations ingenuity and dependability. Typically shows desire to provide services to people and communities. Is usually self-motivated and works well independently. Generally takes instruction well from supervisor or agency management. Communicates well with people that are ethnically and/or economically diverse. Follows appropriate guidelines of behavior, ethics and code of conduct of PRS. Attends trainings required by supervisor Attends some webinars, conference calls, etc. to collaborate with statewide partners Infrequently shows develops, revises or implements new regulations, policies, procedures or protocols Provides good guidance on day to day operations ingenuity and dependability. Enthusiastically shows desire to provide services to people and communities. Very self-motivated. Excels at working independently. Readily takes instruction from supervisor and agency management often applying instruction to future situations. Excellent communication with people from all backgrounds. Continually adheres to guidelines of behavior, ethics and code of conduct of PRS Attends trainings and provides updates for staff regarding changes Regularly attends webinars, conference calls, etc. to collaborate with statewide partners Proactively works on procedures Is responsible for developing, revising or implementing new regulations, policies, procedures or protocols Provides excellent guidance on day to day operations including assurance that staff are highly trained 7/24/2017 7

Does not plan for the future of the DVS program Doesn t work with COO to ensure program compliance Does not make sure that staff are aware of and follow all programmatic and agency policies, procedures and protocols Provides little to no inservice training and technical assistance to other agencies, organizations or community groups Rarely works with COO to ensure high quality services and high client satisfaction Rarely provides accurate family and program statistical data and narratives on time and doesn t work with Program Resource Developer Rarely provides DV information within 24 hours of phone call Rarely ensures proper implementation of case plan for all program clients Does not provide final approval of annual outreach and education plan for DV program Does not provide input and final approval of Domestic Violence Awareness activities Seldom plans for the future of the DVS program Typically works with COO to ensure program compliance Seldom makes sure that staff are aware of and follow all programmatic and agency policies, procedures and protocols Provides in-service training and technical assistance to other agencies, organizations and community groups Usually works with COO to ensure high quality services and high client satisfaction Regularly provides accurate family and program statistical data and narrative on time and usually works with Program Resource Developer Typically provides DV information within 24 hours of phone call Sometimes ensures proper implementation of case plan for all program clients Doesn t provide sufficient final approval of annual outreach and education plan for DV program Does not provide enough input and final approval of Domestic Violence Awareness activities Shows responsibility for planning for the future of the DVS program Always works with COO to ensure program compliance Makes sure that staff are aware of and follow all programmatic and agency policies, procedures and protocols Provides exceptional inservice training and technical assistance to other agencies, organizations and community groups Always works with COO to ensure high quality services and high client satisfaction Always provides accurate family and program statistical data and narratives on time and often early and always works with Program Resource Developer Always provides DV information within 24 hours of phone call Ensures proper implementation of case plan for all program clients Provides final approval of annual outreach and education plan for DV program Provides input and final approval of Domestic 7/24/2017 8

Doesn t provide annual 40-hour DV Counselor training Doesn t work with program partners to provide quality service delivery and resolve challenges Seldom audits programmatic charts to ensure they are complete, accurate and follow protocol Rarely provides annual 40-hour DV Counselor training Sometimes works with program partners to provide quality service delivery and resolve challenges Sometimes audits programmatic charts to ensure they are complete, accurate and follow protocol Violence Awareness activities Provides annual 40-hour DV Counselor training Regularly works with program partners to provide quality service delivery and resolve challenges Audits programmatic charts on an on-going basis to ensure they are complete, accurate and follow protocol Program client shelter services responsibilities Rarely responds to emergency calls, is not available on a 24 hr/day basis when required. Rarely carries pager/cell phone during assigned periods of time or refuses to carry pager/cell phone as assigned. Rarely provide adequate paraprofessional counseling with shelter residents. Doesn t respect client s individual needs or preferences. Doesn t follow-through with case plan or established client activities. Rarely reinforces shelter safety rules with clients. Does not use culturally sensitive and Almost always responds to emergency calls from supervisor anytime during 24 hr day when required. Usually carries pager/cell phone during assigned periods of time. Provide adequate paraprofessional counseling with shelter residents. Usually respects client s individual needs and preferences. Typically follows through with case plan and established client activities. Sometimes reinforces shelter safety rules with clients. Sometimes uses culturally sensitive and Always responds to emergency calls from supervisor anytime during 24 hr day when required. Always carries pager/cell phone during assigned periods of time. Provides excellent individual paraprofessional counseling sessions with shelter residents. Is always respectful of client s individual needs and preferences. Always follows through with case plan and established client activities. Always reinforces shelter safety rules with clients. Regularly uses culturally sensitive and 7/24/2017 9

Program client case management responsibilities appropriate language with clients Frequently does not maintain professional boundaries with shelter residents Rarely works with client to develop case plan Rarely works with client to ensure implementation and success of case plan Does not give adequate referrals and fails to follow-up to determine if client needs are met Does not work with agencies and service providers to facilitate case coordination and information sharing when appropriate Provides little on-going education to clients in the form of verbal and/or written educational materials Does not follow up with client to determine needs and success Rarely role models appropriate relationships, behaviors, parenting techniques, etc Provides little effective advocacy for clients Does not provide emergency transportation as appropriate language with clients Doesn t always maintain professional boundaries with shelter residents Sometimes works with client to develop case plan Sometimes works with client to ensure implementation and success of case plan Gives clients appropriate referrals, assists with contacting outside services and agencies and assists them with follow-up Sometimes works with agencies and service providers to facilitate case coordination and information sharing when appropriate Provides some on-going education to clients in the form of verbal and/or written educational materials Sometimes follows up with client to determine needs and success Sometimes role models appropriate relationships, behaviors, parenting techniques, etc Provides acceptable advocacy for client as Often provides emergency transportation as appropriate language with clients Always maintains professional boundaries with shelter residents Regularly works with client to develop case plan Always works with client to ensure implementation and success of case plan Always gives clients appropriate referrals, assists with contacting outside services and agencies and always assists them with followup Regularly works with agencies and service providers to facilitate case coordination and information sharing when appropriate Provides on-going education to clients in the form of verbal and/or written educational materials Follows up with client to determine needs and success Regularly role models appropriate relationships, behaviors, parenting techniques, etc Provides exceptional advocacy for client as Always provides emergency transportation as 7/24/2017 10

Meeting attendance including trainings, workshops, staff meetings, etc. Does not maintain client confidentiality Is not discreet when encountering client in public situations Never provides court advocacy and client s aren t ready for court appearance Does not maintain client files, agency files, statistics, forms and other record keeping as required Rarely provides weekly update to DVS staff regarding client progress, issue and concerns Does not work with other agencies to provide services for families Rarely attends appropriate meetings Shows little interest in attending trainings Does not attend additional trainings or workshops as directed by supervisor Does not attend Board meetings when requested Always maintains client confidentiality with other agencies and general public Almost always exercises discretion in dealing with clients in public situations Usually provides good court advocacy ensuring that clients are ready for appearance Sometimes maintains client files, agency files, statistics, forms and other record keeping as required Sometimes provides weekly update to DVS staff regarding client progress, issue and concerns Sometimes works with other agencies to provide services for families Attends appropriate meetings and participates Attends trainings as required Sometimes attends additional trainings or workshops as directed by supervisor. Sometimes provides overview of information Sometimes attends Board meetings when requested Always maintains client confidentiality with other agencies and general public Always exercises discretion in dealing with clients in public situations and remains aware of surroundings and safety of client Always provides excellent court advocacy ensuring that clients are ready for appearance Always maintain client files, agency files, statistics, forms and other record keeping as required Always provides weekly update to DVS staff regarding client progress, issue and concerns Regularly works with other agencies to provide services for families Takes the lead during appropriate meetings Proactively searches for trainings that will benefit position Always attends additional trainings or workshops as directed by supervisor and provides overview of information Attends Board meetings as requested 7/24/2017 11

Paperwork related to service Agency and Program Administration Rarely attends All Staff Meetings or leaves meetings early Rarely attends DVS staff meetings or refuses to lead them Does not meet with supervising therapist to review issues, concerns and discuss boundaries and ethical issues Does not meet with partners as Does not initiate plans and attend meetings for program development and growth Has not learned or implemented data entry protocol for reporting Infrequently does data entry into ALICE for all client information using data entry protocol Does not complete paperwork for assigned clients or other forms required by funding source or PRS Paperwork and files are typically incomplete or incorrect Rarely assists with the organization and implementation of program special events Cannot pass fingerprint clearance Attends most All Staff Meetings and stays for the whole meeting Attends most DVS staff meetings and sometimes leads them Rarely meets with supervising therapist to review issues, concerns and discuss boundaries and ethical issues Infrequently meets with partners Sometimes initiates plans and attend meetings for program development and growth Has learned and implemented some data entry protocol for reporting Sometimes does data entry into ALICE for all client information using data entry protocol Usually completes paperwork for assigned clients as well as other forms required by funding source or PRS Paperwork and files are complete and usually correct Sometimes assists with the organization and implementation of program special events Attends All Staff meetings regularly, actively participates and stays for the whole meeting Attends DVS staff meetings regularly and actively leads them Regularly meets with supervising therapist to review issues, concerns and discuss boundaries and ethical issues Meets with partners as Initiates plans and attend meetings for program development and growth Has learned and implemented all protocol for data entry Consistently does data entry into ALICE for all client information using data entry protocol Consistently completes paperwork for assigned clients as well as other forms required by funding source or PRS Paperwork and files are always complete and correct Always assists with the organization and implementation of program special events No issues passing fingerprint clearance 7/24/2017 12

Fiscal Duties Does not maintain a clean driving record Is not responsible and accountable for meeting deadlines and completing projects as required Does not prepare Monthly Services Report, including Board Report, as outlined in the template on Google drive Does not review and discuss the Board report with staff Does not know and comply with all agency procedures as outlined in the Coordinator s Desk Guide, Employee Handbook, Fiscal Procedures Manual and all procedures related to the DVS program Is not responsible for following all safety procedures related to buildings, using vehicles, etc Does not develop, monitor and ensure completion of yearly measurable goals for program Rarely reads or is aware of contract changes and does not inform supervisor or Fiscal Dept. of changes Can pass fingerprint clearance with some explanation Driving record good with some issues related to work travel Infrequently meets deadlines and completes projects Sometimes prepares Monthly Services Report, including Board Report, as outlined in the template on Google drive Seldom reviews and discuss the Board report with staff Knows and complies with some of the agency procedures as outlined in the Coordinator s Desk Guide, Employee Handbook, Fiscal Procedures Manual and all procedures related to the DVS program Sometimes is responsible for following all safety procedures related to buildings, using vehicles, etc Develops, monitors and ensures completion of some of the yearly measurable goals for the program Reads and is aware of contract changes and regularly informs supervisor or Fiscal Dept. of changes Maintains a clean driving record Is responsible and accountable for meeting deadlines and completing projects as required Prepares Monthly Services Report, including Board Report, as outlined in the template on Google drive Reviews and discusses the Board report with staff Knows and complies with agency procedures as outlined in the Coordinator s Desk Guide, Employee Handbook, Fiscal Procedures Manual and all procedures related to the DVS program Always responsible for following all safety procedures related to buildings, using vehicles, etc Develops, monitors and ensures completion of the yearly measurable goals for the program Reads and is aware of contract changes and always informs supervisor or Fiscal Dept. of changes. Often prepares a plan 7/24/2017 13

Supervisory Duties Does not actively participate in budget process or make meaningful budget recommendations Does not read program contracts and is unaware of fiscal and contract reporting dates and information Doesn t ensures program remains within budget, expenditure planning and programmatic fundraising Does not keep staff informed of financial position Does not review and approve all programmatic expenditures Rarely provides a timely or organized orientation of job duties and does not ensure new staff understand the job performance standards Actively participates in budget process and makes meaningful budget recommendations Reads program contracts and is aware of fiscal and contract reporting dates and information Sometimes ensures program remains within budget, expenditure planning and programmatic fundraising Infrequently keeps staff informed of financial position Sometimes reviews and approves all programmatic expenditures Almost always provides a timely orientation of job duties using job specific materials previously prepared and ensure new staff understand the job to revise budget accordingly with the change information Plans in advance for budget process developing cost effective and informed recommendations and actively participates in the development process Always reads program contracts and is aware of fiscal and contract reporting dates and information and reports this information to all relevant parties Ensures program remains within budget, expenditure planning and programmatic fundraising Keeps staff informed of financial position Reviews and approves all programmatic expenditures Always provides a thorough, timely orientation of job duties using job specific materials previously prepared and ensures new staff understand the job 7/24/2017 14

Rarely, if ever, prepares complete evaluations and those completed are never on time Rarely ensures staff submits time sheets on time and travel requests are frequently incomplete and late Rarely, if ever, determines staff training needs Does not provide training for staff on position responsibilities, topics specific to the DV field, dealing with people in crisis, etc. Does not provide training on appropriate data entry and using the ALICE database system Does not develop, monitor and ensure completing of staff measurable goals each year Does not maintain an open line of communication with staff performance standards Almost always prepares complete evaluations and those completed are mostly on time Almost always ensures staff submits time sheets on time and approves time sheets and complete travel requests almost always on time Determines staff development and training needs annually and ensures staff receive training Provides some training for staff on position responsibilities, topics specific to the DV field, dealing with people in crisis, etc. Infrequently provides training on appropriate data entry and using the ALICE database system Sometimes develops, monitors and ensures completing of staff measurable goals each year Maintains an open line of communication with staff and maintains good performance standards Always prepares complete and thorough evaluations on time that assist staff improve performance Always ensures staff submits correct time sheets on time and approves time sheets and always completes travel requests on time Proactively works with staff to determine training needs and actively identifies and provides training as determined Actively seeks out and provides training for staff on position responsibilities, topics specific to the DV field, dealing with people in crisis, etc. Provides training on appropriate data entry and using the ALICE database system Develops, monitors and ensures completing of staff measurable goals each year Maintains an effective open line of communication with 7/24/2017 15

Does not maintain an open line of communication with the COO Remains unaware of agency procedures and does not know if staff knows procedures Has no awareness of staff e-mail habits Remains unaware if staff knows fiscal and administrative policies and procedures Staff regularly miss All Staff meetings Does not inform staff of snow days or other emergency days off Does not inform staff of cancelled meetings Remains unaware if staff knows emergency procedures relationships with staff Maintains an open line of communication with the COO Reads and understands Coordinator s Desk Guide and trains staff on the agency procedures Regularly confirms with staff that e-mails are checked daily Ensures staff knows of changes in fiscal and administrative policies and procedures Staff rarely miss All Staff meetings Keeps staff informed of snow days or other emergency days off in a timely manner Informs staff of cancelled meetings Ensures staff are aware of emergency procedures staff and meets with staff regularly and maintains good relationships with staff Maintains an effective open line of communication with the COO Reads and understands the Coordinator s Desk Guide and proactively trains staff in completing procedures correctly and in a timely manner Always confirms with staff that e-mails are checked daily or more frequently Always informs staff immediately of changes in fiscal and administrative policies and procedures and provides training as Staff never miss All Staff meetings Keeps staff informed of snow days or other emergency days off in a timely manner and often assists other agency staff notify others Always informs staff of cancelled meetings and often assists other agency staff notify others Always ensures staff are aware emergency 7/24/2017 16

Other areas of responsibility Does not provide staff with policy and procedure changes and remains unaware if staff knows of changes Rarely, if ever, assists with office coverage Rarely checks e-mails and misses vital information Rarely updates individual calendar Doesn t access agency documents via Google Drive and hasn t learned how to use Google Drive Does not perform cleaning duties as assigned. Work area is messy. Does not adhere to the PRS Code of Ethics & Confidentiality Statement Rarely volunteers to help with other projects Does not maintain a valid driver s license and automobile insurance. Ignores multiple requests for document verification Rarely meets deadlines; fails to follow-through with projects Regularly provides staff with policy and procedure changes and ensures staff knows of changes Often assists with office coverage Checks and responds to e-mail twice daily Ensures individual calendar is updated weekly on Google Agency Calendar Usually accesses agency documents via Google Drive and generally understands how to use Google Drive Completes cleaning duties assigned. Work area is generally clean. Sometimes adheres to the PRS Code of Ethics & Confidentiality Statement Assists other projects as Maintains a valid driver s license and automobile insurance throughout employment. Typically submits verification copies after multiple requests Typically meets deadlines; sometimes follows through with projects procedures and often reviews the procedures with staff Always provides staff with policy and procedure changes and trains staff as Always assists with office coverage Always checks and responds to e-mail twice daily or more Always updates individual calendar Regularly uses Google Drive to access agency documents. Has a clear understanding of how to use Google Drive Always completes cleaning duties as assigned and work area is tidy and professional in appearance. Always adheres to the PRS Code of Ethics & Confidentiality Statement Proactively seeks help with other projects Maintains a valid driver s license and automobile insurance and submits verification copies after initial request Meets all deadlines; always follows-through with projects 7/24/2017 17

Rarely submits purchase orders, timesheets and other human resource related materials as requested within designated time frame Complains while completing other duties as assigned Almost always submits purchase orders, timesheets and other human resource related materials as requested within designated time frame Completes other duties as assigned Always submits complete and accurate purchase orders, timesheets and other human resource related materials as requested within designated time frame Always completes other duties as assigned in a positive manner 7/24/2017 18