RBC Rewards Redemption, Return & Exchange Terms & Conditions for Best Buy 1. What the words mean: Here are the definitions of some of the words used in these Terms: You means an Eligible RBC Rewards Client; We, us, or our means Best Buy Canada ( Best Buy ); Best Price Guarantee means the Lowest Price Guarantee ; Eligible RBC Rewards Client means (i) a personal or business RBC Rewards cardholder who is authorized to redeem Points in accordance with the RBC Rewards Terms and Conditions, and (ii) the primary owner of an eligible personal banking account that makes you earn Points in connection with various RBC Rewards in Banking promotions Royal Bank offers from time to time; Points mean RBC Rewards points; Program means this RBC Rewards Redemptions Program with Best Buy; Royal Bank means Royal Bank of Canada; Scheduled Delivery Item means an item that requires scheduled delivery arrangements to be made; and Terms means these RBC Rewards Redemptions Terms & Conditions for Best Buy. 2. Order Policy General Rules: a. If you have accumulated the required number of Points for the item(s) of your choice, you may decide to pay for the item(s) using Points only. You may also decide to pay using a combination of Points and a credit card. In the event that you do not have the required number of Points for your purchase, you must pay for the outstanding balance with a credit card. b. The required number of Points and the corresponding basic price in dollars for an item are set out in the Best Buy catalogue. Applicable taxes and any other additional fees, if any, are not included in the required number of Points or corresponding basic price in dollars for the item, but they will clearly be disclosed to you prior to completing your transaction; c. All merchandise appearing in the Best Buy catalogue are subject to availability. Also, we reserve the right to limit the quantity of the same item you may want to order at once. If that is the case, and you wish to order more than the maximum quantity allowed, a separate order will need to be placed for each additional item; d. When you order an item through this Program, Royal Bank relies on the information you provide when completing your order, including registration information (name and email address), which must be true, accurate, current and complete. You will be solely responsible and liable to Royal Bank for any and all loss, damage, and additional costs that you, Royal Bank or any other person may incur as a result of your submission of any false, incorrect or incomplete information.
e. If shipping information such as the apartment number or street address is not correct on your profile, call Royal Bank at 1-800-769-2512 to update your address before placing your order. 3. Ship to Home - Order Policy a. For all items other than Scheduled Delivery Items, shipping is free. Additional shipping and handling charges apply to Scheduled Delivery Items and those additional charges will clearly be disclosed to you prior to completing your transaction. b. If the item(s) you ordered is in stock, Royal Bank will email you a notice confirming that the item(s) has been shipped and is en-route to you. That notice is Royal Bank s acceptance of your order. c. If the item(s) you ordered is in-stock, we may be able to ship it to you on the same day, provided we receive your order by 3:00pm, Monday through Friday. However, during certain times of the year, such as Boxing Week when our warehouses are processing very large numbers of orders, we may not be able to ship your item(s) (or deliver it) the same day you placed your order. Shipment of your order may also be delayed due to external factors such as payment processing delays and weather conditions. Please note that same day shipping is not available for some products and services, including, but not limited to, out of stock items, Scheduled Delivery Items, items over 30kg, etc. d. In-stock orders (excluding Scheduled Delivery Items) will normally get delivered within three (3) to seven (7) business days of placing your order. How soon you receive the item(s) depends on the shipping transit time. e. For Scheduled Delivery Items, if your delivery is local, you ll receive an email after your order has been processed notifying you of a suggested delivery date. If your delivery is remote, you ll receive an email after your order has been processed notifying you that our home delivery carrier will be contacting you directly to schedule a delivery date. f. Except for Scheduled Delivery Items, if your item has not been received within three (3) to seven (7) business days, please contact Royal Bank at 1-800-769-2512 and they will investigate the matter for you. If the investigation confirms the item(s) was delivered to you, then you will not be eligible to receive any refund for the item(s). g. You can also request delivery updates from the courier, by following the steps below. Locate the courier name and tracking number which can be found on the shipping confirmation email. Visit the courier s package tracking page and enter your tracking number. h. If the tracking information indicates that your item(s) is being returned to us or is undeliverable a refund will be processed. An email will be sent to you confirming the refund. i. If the courier is Canada Post, the package may not be left on your doorstep if you are not home to receive it. Instead, the carrier will leave you a note with an address to the closest postal outlet where you can pick up your package by showing a valid government ID. j. When certain items that weigh 30Kg or more are delivered by a third party carrier (like Purolator or UPS etc.), delivery personnel may not bring the item all the way into your residence if the item is considered a potential health and safety risk or if there is no one available to assist the carrier.
In certain cases, especially when delivery access may be obstructed or otherwise potentially dangerous, items may be left at the door or taken to a shipping depot for pick up after a delivery attempt is made. 4. Reserve and Pick Up - Order Policy a. The merchandise section of the catalogue(s) allows you to search for all items in the catalogue(s), as well as identify items that are available for the Reserve and Pick Up option at a Best Buy Canada location. b. If a Reserve and Pick Up option is available, it means that you can pick up the item in-store. If a Reserve and Pick Up option is not available, that item must be shipped to you from a distribution center and cannot be picked up in-store. c. Once the order is placed through the Reserve and Pick Up option, it cannot be changed to a Ship to Home order. d. The Reserve and Pick Up store availability is based upon the postal code or the city and province you supply when you complete your order. Store availability will be based upon the item(s) selected and the stores within an 80 KM radius of the location supplied. A maximum of six (6) stores with availability will be displayed. e. Once you are ready to proceed to checkout, you will be asked to pay for your order in totality, including for all applicable taxes and any additional fees, if any, using Points or a combination of Points and a credit card. f. Once you have completed the checkout process, an order confirmation email will be sent to the email address you have specified on the order. This does not mean the item(s) is ready for pick up, as it is only a confirmation that the order has been received. g. If we discover there is an issue with inventory or your method of payment, another follow-up email will be sent notifying you of the reason why we cannot process your order. h. Once the order is ready for pick up, another email will be sent to the email address specified on the order, which will notify you that the order is ready for pick up at the selected store (during regular business hours). An e-gift card for the total amount you paid in accordance with paragraph (e) above will also be included in that email. The item(s) ordered through the Reserve and Pick Up option will be listed on that email. You must present the e-gift card when you pick up your item(s) at the store; you can either bring a paper copy of the e-gift card or you can decide to show it to us via your mobile device. i. Even if you are ordering an item for someone else, only the person identified on the order may pick up the order. This person must present the e-gift card at time of pick up. This person will also need a valid photo ID that matches the name as supplied on the order and listed on the e- Gift card email. If you do not have this information, the order cannot be picked up from the store. j. Typically, the item(s) are ready for pick up from the selected store within one (1) hour of the order being placed (during regular business hours) through the catalogue system and receipt of the order confirmation email. However, some items may take longer to process at the selected store. k. Once inside the selected store, proceed to the area identified by the Reserve and Pick Up sign. You or the person picking up the order may also ask a store associate where to pick up the item(s).
l. The item(s) that you reserved will be available for pick up at the selected store for 24 hours after receiving the e-gift card email notification. If the order is not picked up within this period, the item(s) is no longer reserved. However, if the item(s) is still in the store after this period, you can still redeem the e-gift card for the item(s). Likewise, you can decide to redeem your e-gift card for any other item(s) in the store or keep it and use it for future purchases since your e-gift card does not expire and retains the full value of the purchase price of the original item(s) you ordered. m. You will also be given a store receipt (invoice) for this order. You must keep this store receipt in the event you need to return/exchange an item to the store. Returns/exchanges will not be processed without this receipt Please note that any returns in store will be refunded via a Best Buy Gift Card. For product specific return guidelines, please refer to section 5(b). 5. Return and Exchange Policy For Ship to Home Orders, you have option of returning to any Best Buy Canada location as indicated above OR initiate a return by calling 1-800-7692512. For Reserve and Pick up orders, you can only return in store at a Best Buy Canada location. a. General Rules (i) For all returns and exchanges, you will need the following: 1. If you picked up your item(s) in store, the original receipt (invoice) that we gave you at the time you picked up your item(s) in-store; or 2. If your item(s) were delivered to you, the Purchase Order Number that was indicated on the confirmation email that was sent to you after you placed your order; and 3. Original packaging and all items. For complete details, please read Sub-Sections (ii) and (iii) below. (ii) All item(s) (both defective and non-defective) must be returned in their original purchase condition and with everything that formed part of the original packaging including blank warranty cards, manuals and any other item or accessory provided by the manufacturer. If the purchase included a free gift, or any other included or bonus item, the free gift, included or bonus item must also be returned to qualify for a refund. (iii) Also, we cannot accept returns of items missing the serial number or UPC (Universal Product Code), and we will not issue refunds for such items. (iv) If you purchased an item as part of a bundle package, you may return that item separately. However, if you decide to break up that bundle by returning an item, the prices of all items in the bundle revert to what they would be if they were purchased individually. Therefore, you may receive a refund for the returned item that is less than the price you paid when you purchased it as part of a bundle. (v) If you exchange an item for another at a higher price, you will need to pay for the difference at the time the exchange is made. The difference will need to be paid by the person exchanging the item, and you won t be able to pay for that difference using Points. (vi) If you exchange an item for another at a lower price, a Best Buy gift card will be provided for the difference.
(vii) If you were charged an environmental handling fee with your purchase, the fee will be refunded as well, along with the cost of the item(s). b. Product Specific Return Timeframes (i) Most items must be returned within 14 to 30 days but some product lines have special restrictions or return policies. For Reserve and Pick Up orders, the return period begins on the date the item(s) is picked up from the store. For Ship to Home orders, the return period begins on the date the item(s) is delivered. (ii) The following table shows which types of products can be returned within specific time frames. (iii) Due to copyright laws, computer and game console software, music CDs, DVDs and videos in opened packages can t be returned; they may only be exchanged for the same item. Returnable within 30-Days Returnable within 30- Days only if unopened Items not listed in other categories or subject to the limitations set out. Apparel, Bedding below. & Linens*. Baby & Juvenile. Batteries. Beauty, Grooming & Personal. Blank Media. Child Safety (Gates, Car Seats, etc.). Cleaning Supplies & Chemicals. Computer Components & Upgrades. Fashion Apparel*. Fitness Accessories. Furniture*. Headphones. Hobby-Grade R/Cs. Mattresses***. Musical Instruments Consumables. Office Supplies (Paper, Writing Instruments, etc.). Office Supply Consumables (Ink, Toner, etc.). Pet Supplies. Photo Film Returnable within 14- Days. Air Conditioners. Camera Lens and Flash. Cell Phones and Wireless Devices (15 days - see below**). Computers, Laptops & Tablets. Digital Cameras & Camcorders. DJ & Karaoke Equipment. Monitors. Portable DVD Players. Printers. Radar Detectors. Seasonal Holiday Goods Not Returnable. Books, Magazines & Copyright Materials. Digital Downloads. Food, Vitamins & Supplements. Intimate. Pre-Paid Cards. Gift Cards. Services, Deliveries & Installations