DOCILP/O 1128.02.02 LP- GE 2022 ~----------------------------------------~ Sub Code: GE 2022 Sub Name: TOTAL QUALITY MANAGEMENT Date: 30.06.2014 Unit:1 Branch: Common to MECH,~ and BIO- TECH Page 1 of 6 Unit I syllabus: INTRODUCTION 9 Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to TQM. Objective: To give the students an overview of quality and TQM and explaining the salient contributions of Quality Gurus like Deming, Juran and Crosby. General barriers in implementing TQM Session Time in Books Teaching No Minutes Referred Method 1. Introduction,Need for quality awareness, Evolution of quality,dimensions of quality, Definition oftqm 2. Importance of TQM in manufacturing and service industry including IT sector 3. Service quality model, dimensions of service quality 4. Basic approach oftqm, TQM framework 5. Demings philosophy 1,2,4,5 6. Demings philosophy 7. Juran, Crosby contributions 8. Obstacles oftqm, Benefits oftqm BBI OHPIPPT 9. Quality Statements like Mission,Vision,Quality policy 10. Case Study in manufacturing and Service Industry
DOCILP/01128.02.02 LP- GE 2022 ~------------------------------------------~ Sub Code: GE 2022 Sub Name: TOTAL QUALITY MANAGEMENT Date: 30.06.2014 Unit:II Branch: Common to MECH,~ and BIO- TECH Page 2of6 Unit II syllabus: TQM PRINCIPLES 9 Leadership - Strategic quality planning, Quality statements - Customer focus -Customer orientation, Customer satisfaction, Customer complaints, Customer retention -Employee involvement Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal - Continuous process improvement - PDSA cycle,5s, Kaizen - Supplier partnership - Partnering, Supplier selection, Supplier Rating. Objective: The students will understand the TQM concepts like customer Focus, Employee Focus and \" their involvement, continous process improvement and Supplier Management. Session Time in Books Teaching No Minutes Referred Method 11. Leadership: Definition, Characteristics, Concepts, Seven Habits of Highly Effective People 12. Quality Planning:. Strategic Planning -Goals and Objectives & Seven Steps to Planning 13. Customer Focus: Customer Satisfaction: Introduction, Who is Customer. Customer Perception of Quality, Customer Feedback, Early customer involvement and Mass customization. 14. Leadership :Seven Habits of Highly Effective People 15. Customer retention: Retention rate, top five customer retention tactics. Customer complaints, seven steps of 1,2,5 resolving customer complaints BB/OHP/ PPT 16. Employee Motivation:Proactive and reactive behavior, 17. Employee Focus and Involvement: Introduction, Motivation & Empowerment, Case study 18. Maslow's hierarchy needs,common myths about employee motivation 19. Teams: Definition, Team Work, Types, Characteristics of Successful Teams, Member Roles, Barriers to Team Progress 20. Recognition & Reward, Performance Appraisal. Continuous Process Improvement- Input /Output Process
Model 21. Continual process Improvement: quality circle.juran Trilogy, PDSA Cycle 22. 5S, Kaizen-Reengineering. Supplier Partnership- Introduction 23. Supplier Management: Principles of Customer/Supplier Relationship. Partnering, Sourcing Supplier Selection, Rating, Relationship Development 24. Case study 25. CAT I ~------------------------------------------~ Sub Code: GE2022 DOC/LP/01128.02.02 LP- GE2022 Sub Name: TOTAL QUALITY MANAGEMENT Date: 30.06.2014 Unit:III Branch: Common to MECH,.. and BIO- TECH Page 3 of 6 Unit III syllabus: TQM TOOLS & TECHNIQUES I 9 The seven traditional tools of quality - New management tools - Six-sigma: Concepts, methodology, applications to manufacturing, service sector including IT - Bench marking- Reason to bench mark, Bench marking process - FMEA - Stages, Types. Objective: Exposure to students on the basic and new seven management tools,quality concepts like Six sigma,failure mode effect analysis. Session Time in Books Teaching No Minutes Referred Method 26. Seven Tools of Quality: Pareto Diagram, Process Flow Diagram, Cause and Effect Diagram, Check Sheets, Histogram. 27. Case study using cause and effect diagram, Pareto diagram, Process flow 28. New Seven Management Tools: Affinity Diagram, Interrelationship Digraph, Tree Diagram, and Matrix Diagram. 29. Statistical Fundamentals: Population Sample, Normal Curve. Charts: Variation, Run Chart, Control Charts 30. Process Capability, Concept of Six Sigma-Statistical Aspects,problems in process capability 1,3,4,5 BB/ OHPIPPT
31. Benchmarking: Introduction Definition, Reasons, Process-Deciding What to Bench Mark, Understanding Current Performance, Studying Other, Learning from the Data and Using the Findings, Pitfalls and Criticisms.,examples. 32. Failure Mode & Effect Analysis (FMEA)- Introduction, Reliability, Requirements, Failure Rate and Intent of FMEA 33. Stages of FMEA and Process of FMEA 34. Case Study on FMEA DOCILP/01l28.02.02 LP- GE2022 ~----------------------------------------~ Sub Code: GE2022 Sub Name: TOTAL QUALITY MANAGEMENT Date: 30.06.2014 Unit:IV Branch: Common to MECH,": and BIO-TECH Page 40f6 UNIT IV Syllabus: TQM TOOLS & TECHNIQUES II 9 Quality circles - Quality Function Deployment (QFD) - Taguchi quality loss function - TPM Concepts, improvement needs - Cost of Quality - Performance measures. Objective: To explore industrial applications of Quality function deployment, taguchi quality concepts andtpm Session Time in Books Teaching Minute No Referred Method s 35. Quality circles and its activities in the manufacturing, service and IT industries. 36. Quality Function Deployment (QFD)- Introduction, QFD Team, QFD Process, Benefits of QFD 37. Building a House of Quality, BB/OHPI 1,4,5 38. Building a House of Quality, Contd. with examples PPT 39. Taguchi Quality Loss Function-Introduction, Loss Function, Nominal The Best, Average Loss, Other Loss Functions, simple problems 40. Total Productive Maintenance-Introduction, Plan, Learning the New Philosophy, Training & Improvement Needs
41. Quality Costs: Categories and Elements-Preventive C~st, Appraisal Cost, Internal ~ External Failure Cost. Collectmg & Reporting: System Design, Cost Bases, Report 42. Performance Measures: Concepts, Strategy, Measures Presentation- Charts, Index, Graphs, Taguchi's Quality Loss Function. Analysis. 43. Case Study on TPM CAT II DOCILP/01l28.02.02 LP-GE2022 ~----------------------------------~ Sub Code: GE2022 Sub Name: TOTAL QUALITY MANAGEMENT Date: 30.06.2014 Unit: V Branch: Common to MECH," and BIO- TECH Page 5 of 6 UNIT V syllabus: QUALITY SYSTEMS 9 Need for ISO 9000- ISO 9000-2000 Quality System - Elements, Documentation, Quality auditing- QS 9000 - ISO 14000 - Concepts, Requirements and Benefits - Case studies oftqm implementation in manufacturing and service sectors including IT. Objective: Detailed exposure to students on various quality systems like ISO and its standards Time Session Books Teaching in No Referred Method Min. 44. Introduction to ISO 9000 and QS 9000, Benefits of ISO 9000,Series of standards, ISO 9000-2000 quality system 45. Requirements of Quality System (Contd.,) -Management responsibility, Resource Management, Product Realization. 46. Requirements of Quality System (Contd.,)- Measurement, Analysis & Improvement Documentation 47. Implementation & Documentation, Case study 48. Quality Auditing, Registration 49. ISO 14000: Introduction, Series, Standards, Benefits and Concepts.. ISO 14000: Requirements-General, Policy and Planning 1,2,3,5 BBI OHPIPPT
. -. -.. - - ---------------------- DOCILP/01l28.02.02 r-------------------~ LP-GE2022 Sub Code: GE2022 Sub Name: TOTAL QUALITY MANAGEMENT Date: 30.06.2014 Branch: Common to MECH,W8L and BIO- TECH Page 6of6 Semester:7 Course Delivery Plan: Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 ~ II I II I II I II I II I II I II I II I II I II I II I II I II ~ II Units C C C 1 1 1 1 2 2 2 2 2 2 A 3 3 3 3 3 4 4 4 4A 5 5 5 5 5 5 AT T T III 1 II TEXTBOOK: 1. Dale H.Besterfiled, at., "Total Quality Management", Pearson Education Asia, Third Edition, Indian Reprint (2006). '-'- REFERENCE BOOKS: 2. James R. Evans and William M. Lindsay, "The Management and Control of Quality", 6th Edition, South-Western (Thomson Learning), 2005. 3. Oakland, J.S. "TQM - Text with Cases", Butterworth - Heinemann Ltd., Oxford, 3rd Edition, 2003. 4. Suganthi,L and Anand Samuel, "Total Quality Management", Prentice Hall (India) Pvt. Ltd.,2006. 5. Janakiraman,B and Gopal, R.K, "Total Quality Management - Text and Cases", Prentice Hall (India) Pvt. L Prepared by Approved by Signature Name S.YESHWANT RAJ, M.SANTHOSH KUMAR Designation ASSISTANT PROFESSOR HOD-MECHANICAL