Checklist for successful shipping

DPD Shipping Guide

Checklist for successful shipping Does the package comply with Standard or Maxi dimensions? Bundled parcels? page 3-4 Are the package contents adequately protected by the external/internal packaging? page 5-6 Is the recipient's address correct and complete? page 7 Which packaging material should be used for which product? page 8 What types of parcel labels can be selected? page 9-10 Is the Express parcel correctly labelled? page 11-12 How to create a commercial invoice quickly and easily page 13 Points to bear in mind for international shipments page 14 How to choose the right consignment list page 15 What is important when filling out the cash-on-delivery consignment list? page 16 Does collection of packages have to be registered? Is it necessary to send notification of a package? page 17 Does the package contain items that are considered as hazardous goods or page 18 that are subject to special conditions? Has the package arrived at its destination? Is there proof of delivery? page 19-20 What to do if the recipient was not present when the parcel was delivered page 21 Any questions? Further interesting information about our services can be found on our website: www.dpd.ch The current version of this guide can be found here: www.dpd.ch Shipping information General shipping tips DPD Shipping Guide Page 2 / 21

Weights and dimensions Parcel length Circumference The combined length and circumference 1) is calculated as follows: Circumference + parcel length Minimum dimensions Standard dimensions 2) Maximum dimensions Weight from 50 g to 31.5 kg over 31.5 kg - max. 35 kg Length from 14.8 cm to 1.75 m over 1.75 m - max. 2.20 m Combined length and circumference 1) up to 3.00 m over 3.20 m - max. 4.00 m Thickness Format from 1 cm from A6 (14.8 cm x 10.5 cm) Comments If your parcel meets one of the criteria listed above, DPD can transport it. Up to these limits, your parcel will be shipped as a Standard Parcel. 1) The combined length and circumference formula: 2 x height + 2 x width + longest side 2) Special conditions apply for international shipping: DPD CLASSIC INTERNATIONAL and DPD EXPRESS INTERNATIONAL Parcels must comply with the standard dimensions. If your parcel reaches one of these dimensions, it counts as a Maxi Parcel. For the Maxi Supplement a fee is charged in addition to the parcel price. Non-Conveyable Non-Conveyable Packages (NC) are packages which fall within DPD s standard dimensions but cannot be processed by the automated systems due to their packaging or irregular shape. They must be sorted individually by hand, a time-consuming process, to ensure that they arrive safely. For this reason, a supplement is payable for each NC package. Examples of such items are shown below (non-exclusive list). DPD Shipping Guide Page 3 / 21

Bundled parcels What counts as a bundled parcel? A bundled parcel consists of more than one parcel. If two parcels are fastened together with string or adhesive tape, and are labelled and stamped as one parcel, this becomes a bundled parcel. DPD will only transport bundled parcels which consist of two identical parcels, fastened together with plastic tape. The parcel label must be on one of the parcels and the recipient's address must be on the other. All other kinds of bundled parcels, where two or more parcels are bundled together and marked with only one parcel label will not be carried by DPD. The DPD driver will not pick up such consignments from you. DPD Shipping Guide Page 4 / 21

Pack well to ensure safe arrival (1/2) Every parcel is exposed to stresses such as impacts, vibration or pressure during transport. Safe and damage-free shipping can only be guaranteed with correctly selected packaging. For the packaging to fulfil its protective function, the external packaging, the goods and the internal packaging must work together to form a single unit. Internal packaging The internal packaging cushions the product and holds it in place. It maintains a distance between the individual contents and the external packaging. The cushioning cannot be replaced by a high-quality shipping box. The more sensitive the product is, the greater the importance of good internal packaging. Use soft cushioning materials for light parts and harder cushioning for heavy goods. Examples of suitable cushioning materials are bubble wrap, rolled corrugated cardboard or mechanically crushed kraft paper. For very delicate goods such as glass, we recommend that you use five or six layers of bubble wrap. Crumpled newspaper should only be used as a filler material for less sensitive products. Packaging chips tend to "flow" under static pressure. As a result, voids can form inside the parcel so that the contents are no longer fixed in place. It is therefore helpful to distribute the chips by shaking after the initial filling. You can then fill any voids by adding chips up to the top of the carton. Breakable and pressure-sensitive materials should never come into direct contact with external packaging or other items of the contents. Fragile items such as glass, ceramics or electronic components require especially careful packaging. Ideally the distance between the product and its packaging should be at least 5 cm. If several products are packaged together, separating elements should be used so that all the items contained are prevented from shifting. External packaging When choosing a shipping box, it is important to ensure it is the correct size (for contents plus cushioning) and sufficiently rigid. The greater the weight, size and sensitivity to pressure and impact of your goods, the greater the rigidity of the external packaging. The original packaging/sales packaging is not necessarily suitable for parcel shipping. Additional cushioning between the original packaging and the shipping packaging is usually required. In addition, the shipping label will damage the original packaging. DPD Shipping Guide Page 5 / 21

Pack well to ensure safe arrival (2/2) External packaging (continued) Corrugated cardboard boxes are particularly suitable. Select the size of packaging to suit the contents. Cardboard boxes that are underfilled are easily crushed and break open, overfilled boxes often burst open. If you are thinking of reusing old packaging, bear in mind that its rigidity may be considerably decreased. You should therefore check the packaging carefully for tears, signs of crushing, dents or perforations. Do not use damaged packaging. Remove old stickers and address labels. Sealing the package securely The larger or heavier the consignment is, the stronger the sealing material should be. Ensure it is sealed well when packaging your parcel. It serves both as protection during transport and as evidence of authenticity. Expert tip The ideal method for sealing a package with parcel tape is to make a double T on the top and bottom of the package. This seals the parcel well and also protects the edges.. Redbox is a strong, impact-resistant and waterproof reusable packaging which provides optimal protection for your consignment. It allows you to avoid claims for damage and your customer avoids the cost of disposal. Want to get started right away? Contact your customer advisor for more information. DPD Shipping Guide Page 6 / 21

Address your parcel correctly to ensure it arrives safely Sender: Peter Sample Beispielstrasse 1 8888 Musterdorf Company Recipient's name Street Postcode, town Address quality The quality of the address increases deliverability. This means that you avoid returns and your goods reach the recipient quickly and safely. Sender: Peter Sample Beispielstrasse 1 8888 Musterdorf Company Recipient's name PO Box Postcode, town No PO box addresses DPD always delivers your parcels to the recipient against signature. For this reason, we cannot deliver to PO box addresses. Sender: Peter Sample Beispielstrasse 1 8888 Musterdorf Company Recipient's name Street Postcode, town Recipient's tel. no.: +41 (0)79 999 99 99 Telephone/mobile number When sending national and international Express parcels it is essential to give the name and telephone/mobile number of the recipient. In this way, we can guarantee a punctual delivery. This also applies to deliveries of packages to building sites. Sender: Peter Sample Beispielstrasse 1 8888 Musterdorf Company Recipient's name Street XY-Postcode, town International shipping For export packages, always use the two-letter ISO country code in addition to the postcode. As the following example shows, there are many identical postcodes, particularly in Austria and Switzerland. AT-1025 Vienna CH-1025 St-Sulpice DPD Shipping Guide Page 7 / 21

Options * Classic service Express service Shipping materials: The essentials Use the shipping label to select the product and options. The shipping labels form the basis for the collection, registration, forwarding and delivery of the parcels as well as for invoicing. Name of product/additional service* DPD EXPRESS DPD EXPRESS INTERNATIONAL DPD CLASSIC DPD CLASSIC INTERNATIONAL Country Shipping label Other shipping materials a) DELISprint label + parcel tape b) Mini parcel label + DPD Service label + parcel tape c) Maxi parcel label + DPD Service label + parcel tape a) DELISprint label + parcel tape b) Mini parcel label + DPD Express label + parcel tape c) Maxi parcel label + DPD Express label + parcel tape a) DELISprint label b) Mini parcel label c) Maxi parcel label a) DELISprint label b) Mini parcel label c) Maxi parcel label Express service consignment list Express service registration / consignment list International envelope Classic service consignment list Collection of returns Labelling of parcels is done by the DPD driver - Cash-on-delivery Exchanges * Only those options are listed that require special labelling. a) DELISprint label b) Cash-on-delivery parcel label a) DELISprint label + re-label b) Mini parcel label + Exchange service label (outward shipping) + re-label (return shipping) c) Maxi parcel label + Exchange service label (outward shipping) + re-label (return shipping) Classic service consignment list International envelope Cash-on-delivery consignment list - Ordering shipping materials If your supplies are running out, our on-line form is a quick and simple way to order supplies for another three months: www.dpd.ch Shipping information Shipping materials Order shipping materials Please note there is a charge for some materials. DPD Shipping Guide Page 8 / 21

Shipping labels for problem-free dispatch (1/4) The types of parcel label The different parcel labels with barcode lie at the heart of shipping. The barcode enables us to identify your parcel at all times. It is scanned at all nodal points in the shipping process. This allows your package to be tracked seamlessly on its way to the recipient (read more about this on page 18). If your stock of parcel labels is getting low, please reorder in good time at dpd.ch Shipping information Shipping materials Order shipping materials. Print your own parcel labels As a DPD customer, you can print your own parcel labels. To do this you can use your own parcel label printing program, our printing program DELISprint or MyDPD Pro. Do you rely on your own programming and on your own software for creating packages? No problem! We're happy to support you. Our IT experts are always available to answer all your questions about creating parcel labels and exchanging data on line. Do you want to know more about printing your own parcel labels? Simply send us an email at it-businessdesk@dpd.ch. The Mini parcel label If no IT infrastructure is available at the place of dispatch, the Mini parcel label is the alternative solution. Stick this to your parcel in addition to the address label. Please note that we make an additional charge for packages with the Mini parcel label. DPD Shipping Guide Page 9 / 21

8888 Musterdorf Company Shipping labels for problem-free dispatch (2/4) The Maxi parcel label The Maxi parcel label is also suitable for senders without IT infrastructure on site. It is a combination of a parcel label and an address label. The details of the sender and the recipient can be printed directly onto this parcel label. Please note that we make an additional charge for packages with the Maxi parcel label. Cash-on-delivery parcel label For cash-on-delivery shipping, use the cash-ondelivery parcel label. The cash-on-delivery fee always applies per package/parcel label. The fees for several packages must not be combined on one cash-on-delivery parcel label. The maximum cash-on-delivery fee is CHF 3,500 and must be rounded to the nearest five centimes. The cash-on-delivery fee must not exceed the value of the transported goods plus transport costs. Don't forget to fill in the purpose on the parcel label. Otherwise the payment transaction will be made without a reference (posting text) and your accounts department will not be able to assign the cash-on-delivery fee to a debtor. Please ensure that you note the telephone/mobile number of the recipient on the parcel label. Labelling your parcel Sender: Peter Sample Beispielstrasse 1 To ensure that we take account of all shipping labels during registration (scanning), please attach the address label, parcel label and service label next to each other name Recipient's Street Postcode, town DPD Shipping Guide Page 10 / 21

Shipping labels for problem-free dispatch (3/4) Classic service labelling The easiest way of shipping your parcels is to use MyDPD Pro and DELISprint. Customers without DPD online services must label their DPD CLASSIC parcels with the address and parcel label. Express service labelling MyDPD Pro and DELISprint are also the easiest way of sending Express service parcels. If you use Mini or Maxi parcel labels, you must also use the DPD service label in addition to the parcel label for DPD EX- PRESS. On the DPD service label tick the service you require. DPD service label DPD EXPRESS labelling For express shipping abroad, if you use Mini or Maxi parcel labels you must also complete the DPD Express label and stick it to the parcel in addition to the parcel label. Here too it is even easier with MyDPD Pro and DELISprint, which generate a ready-made combined DPD EXPRESS parcel label. The DPD EXPRESS label must contain the following information: Customs value and currency in CHF, EURO, US dollars or national currency of the country of destination. DPD Express label Do you want a receipt? Ask the driver to confirm handover on the carbon copy of the DPD label. The red and white DPD parcel tape DPD EXPRESS parcels must be marked with the red and white DPD parcel tape both lengthwise and crosswise. The parcels can thus be recognised immediately during processing and expedited accordingly. We can provide you with the parcel tape. If necessary, you can also order this at www.dpd.ch. DPD Shipping Guide Page 11 / 21

Shipping labels for problem-free dispatch (4/4) Exchange service labelling The exchange service is an option where we exchange one parcel for another or contents for contents on delivery. For this to work, the parcels must be specially labelled. CLASSIC parcels must be marked with the Exchange service label for the outward shipping: + EXPRESS parcels must be marked with the parcel label, DPD service label and the Exchange service label for outward shipping: + + Preparing for return shipping (re-labelling) To provide the DPD driver with a parcel label for the return shipment in the case of an exchange, follow these steps: Exchanging one parcel for another If the package is to be exchanged for another package on delivery, the re-label must be attached to the outside of the parcel (e.g. in a document pouch). Exchanging contents for contents If the contents of the parcel are to be exchanged on delivery, the re-label must be enclosed with the contents. DPD Shipping Guide Page 12 / 21

International shipping to more than 230 countries (1/2) Export invoices made easy: the online form For creating export invoices, DPD offers you an online form at www.dpd.ch Shipping information International shipping Customs regulations Export invoice. Simply complete the form and print it in triplicate. Place the export papers in the International document pouch and attach this to the outside of the parcel. Let us do the rest! DPD Shipping Guide Page 13 / 21

International shipping to more than 230 countries (2/2) How to make your parcel fit to be sent abroad. With DPD, sending parcels to Europe and worldwide is very simple: Are the export papers in the language of the destination country or in English? Is the enclosed export invoice filled in completely and presented in three signed copies? Are the export papers in the International document pouch and is this attached to the parcel? As a DPD customer, you can order the International document pouch at www.dpd.ch Shipping information Shipping materials Order shipping materials or purchase it from us. Place the export papers in the International document pouch and seal it. This ensures that the export papers are always with the package. If you are using a consignment list, simply enter the packages for international shipping on the consignment list (see page 14) with the other packages. The current laws, rules and regulations for cross-border shipping of documents and goods differ from country to country. Country-specific restrictions (shipping, destination country and any transit countries) must be complied with prior to shipping. The sender is responsible for ensuring that clarifications are made and regulations are complied with. Our import/export competence centre is at your disposal for questions about worldwide shipping. Our specialists can be contacted by telephone on +41 (0)61 816 55 31. Please also note the latest information on our website www.dpd.ch If you are using your own export papers, please attach a small portion of the barcode label to the export invoice. This ensures that the papers can be matched to your package again after the customs formalities. Export papers should never be given to the driver, they should always be attached to the package. DPD Shipping Guide Page 14 / 21

The right consignment list for every product (1/2) The consignment list is your proof of handover for the packages. Completing a consignment list is compulsory for cash-on-delivery packages, but optional for all other packages. If you do not use the consignment list (no proof of handover), liability for the packages transfers to DPD only when the packages are scanned in at the depot. With our Express service the consignment list serves as proof of handover and for the notification of the packages. The carbon copy of the DPD service label can also be used instead of the consignment list as proof of handover. If you use our online services (MyDPD Pro, DELISprint), the consignment lists will be generated automatically, so you only need to print them out. In the "parcel label number" column, stick a small part of the barcode label. Add the necessary information in the following columns, depending on the consignment list used. The consignment list is only valid if it contains the date and time of collection and is signed by the DPD driver! Keep the original and give a copy to the driver. DPD Shipping Guide Page 15 / 21

The right consignment list for every product (2/2) If you are sending a national DPD CLASSIC or DPD EXPRESS parcel by cash-on-delivery, you will need to complete a cash-on-delivery consignment list instead of the Classic or Express service consignment list. In the case of an EXPRESS parcel, please write "Express" * next to this parcel on the consignment list. Enter the cash-on-delivery amount in CHF (max. CHF 3,500) in the "amount" column. Add the purpose in the column to the right of this (max. 14 characters). This is very important for identifying your incoming payments (posting text on the payment order)! You can list up to three packages per recipient. The information you fill in will be transferred by us to an EDP system. To avoid delays in shipping and payment, it is essential that you complete the consignment list legibly. DPD Shipping Guide Page 16 / 21

Registration, notification, collection and you're off! with a collection agreement If you have made a collection agreement with DPD, you do not need to give notification of the collection with the exception of DPD EXPRESS parcels. without a collection agreement If you have not made a collection agreement with DPD, notify collection if required as follows: Product / additional service DPD CLASSIC DPD EXPRESS Collection of returns DPD EXPRESS INTERNATIONAL Date Time Where 1 day before collection 1 day before collection on the day of collection* up to 17.00 up to 15.00 up to 12.00 The easiest way to notify the collection is to use our online service MyDPD Pro. DPD import/export competence centre: Telephone: +41 (0)61 816 55 31 Fax: +41 (0)61 816 55 79 Email: DPDCompetenceCenter@dpd.ch *In the shipping areas of the Giubiasco, Vilters and Martigny depots collection will take place on the following day. Notification For ideal tracking of the shipping route it is necessary to notify all Express parcels. For the notification, you can use the relevant consignment list. To be able to guarantee prompt customs clearance of DPD EXPRESS IN- TERNATIONAL shipments, we need you to send us a copy of the export invoice by fax or email. Product Date Time How DPD EXPRESS DPD EXPRESS INTERNATIONAL on the day of collection on the day of collection up to 19.00 up to 16.00 Send the completed consignment list to: Fax: +41 (0)848 373 370 Send a copy of the export invoice for customs clearance to the import/export competence centre: Fax: +41 (0)61 816 55 79 Email: DPDCompetenceCenter@dpd.ch DPD Shipping Guide Page 17 / 21

Shipping conditions Hazardous goods Within Switzerland (apart from the canton of Ticino) we transport a wide range of classified hazardous goods packaged in limited quantities according to the Limited Quantity regulations in accordance with the applicable ADR regulations on hazardous goods. As the transport of hazardous goods is subject to strict statutory conditions, we will clarify all necessary procedures with you in advance. Please contact your customer advisor with your request, giving the full classification (UN no. designation of the material, class, number, letter). Prohibited goods For the protection of all parties, these goods will not be shipped: Jewellery, precious stones and precious metals Coins and banknotes of any type Any form of payment instrument (credit cards, cash cheques, etc.) Works of art Legally prohibited publications of any type Alcohol (other than alcoholic drinks) Living or dead animals Illegal drugs Firearms and ammunition Lighters and fireworks Important! Hazardous goods (including duty-free regulations / Limited Quantity) are generally excluded from transport for the shipment of DPD EXPRESS INTERNATIONAL and DPD CLASSIC INTERNATIONAL packages. Detailed information can be found on our website www.dpd.ch. Please also take note of our General Terms of Business in this respect. The current version can be found on our website www.dpd.ch. DPD Shipping Guide Page 18 / 21

Tracking: Never lose sight of your package On our website www.dpd.ch you can track every package using the corresponding parcel label number. Enter your parcel label number in the field marked on the left and click on the arrow or press the "Enter" key. To open the proof of delivery, click on the red arrow by delivery in the parcel history. To do this you need a user name and a password. Find out how to obtain these on the next page. DPD Shipping Guide Page 19 / 21

How to call up the proof of delivery (POD) If you log in using the user name and password, you will automatically arrive at the page shown below on the left. Next, click on the link "show rolling list/proof of delivery" and download the proof of delivery. Show rolling list/proof of delivery Print out/save proof of delivery If you do not yet have a corresponding login/password, you can call up and complete the registration form in the MyDPD Pro area on our website: MyDPD Pro area Registration form Send the completed form to us on: Fax: +41 (0)848 373 370 We will then send you your access details in writing. DPD Shipping Guide Page 20 / 21

Missed delivery What to do if the recipient was not present when the parcel was delivered If we do not find the recipient when the package is delivered and the recipient has not signed a signature release authorisation, the DPD driver will take the package away and leave a notification card with a package information number (1) and a note (2) of the delivery options: At www.dpdgetyourparcel.ch the recipient can select an option. Change the delivery day Change the delivery address Give a signature release authorisation 1) Redirect delivery to a Pickup parcelshop notime evening deliveries (for selected towns only) 1 www.dpdgetyourparcel.ch Select receipt option 1) For deliveries in a Redbox or with the Exchange and Cash-on-delivery options, the option to give a signature release authorisation is not available. DPD Shipping Guide Page 21 / 21