Customer Business Solutions Contact List August 2017 Internal Use Only 1
CBS Leadership Team Contact Information April Bessonny CCBSS Director External Relations & Client Services abessonny@coca-cola.com M: 404-304-3170 Brandi Shortt President, CBS brshortt@coca-cola.com M: 678-294-4985 Benita Norton Executive Assistant bnorton@coca-cola.com M: 404-895-9986 Judy Knighten Director, Customer Governance & Pricing juknighten@cokecbs.com M: 678-313-4132 Jessica Camp Caitlyn Carr Director, CBS Vice President, Strategy & PMO System Data & jescamp@coca-cola.com Analytics M: 770-354-5189 cacarr@coca-cola.com M: 770-289-9897 Ren Spreier Director, RTM & Exchange lsprier@coca-cola.com M: 470-216-0470 Rodolfo Quiroz Vice President, Technology rquiroz@ccbss.com Shawn Hicks Sr. Manager, CIS shhicks@coca-cola.com M: 678-429-3416 Bjorn Reichenbaugh Director, Strategy & Special Projects breichenbaugh@cocacola.com M: 614-406-2026 Internal Use Only 2
Customer Governance & Pricing Solutions Team Contacts June 2017 Judy Knighten s Team Internal Use Only 3
Contact List Customer Governance & Pricing Solutions System Contact Email Cell Phone Customer Pricing & Accrual (CPA) Eric Bahnsen ebahnsen@coca-cola.com 703 966-5325 Customer Program Approval & Communication Tool (CPACT) Vanessa Henderson vhenderson@cokecbs.com (404) 725-2436 Customer Relationship Mgt Tools Terese Belongia teresembelongia@cokecbs.com 770 235-3237 Governance Site & Calendar Terese Belongia teresembelongia@cokecbs.com 770 235-3237 Governance Invoice Services (GIS) Tom Price tom.price@cokecbs.com 678 294-4608 Price Monitoring (PM) Tom Price tom.price@cokecbs.com 678 294-4608 Sam s Demand Forecasting Tom Price tom.price@cokecbs.com 678 294-4608 WalMart DSD PO Terese Belongia teresembelongia@cokecbs.com 770 235-3237 Overall CGPS Service Judy Knighten juknighten@cokecbs.com 678 313-4132 Internal Use Only 4
Strategy & PMO Contacts July 2017 What do you do if you have a request for a shared service that doesn t fit in our current service lines? Please contact Jessica Camp at jescamp@coca-cola.com or 770-354-5189 Internal Use Only 5
Data Team Contacts July 2017 Caitlyn Carr s Team Internal Use Only 6
Who to contact for information/challenges? Shawn Blanks shawn.blanks@cokecbs.com 404-783-6092 is your contact Master Data issues Adding Data to the Coke Master Database Matrix Data Volume Data If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Caitlyn Carr @ cacarr@coca-cola.com Internal Use Only 7
Route to Market Team July 2017 Ren Spreier s Team Internal Use Only 8
Who to contact for RTM/CIS implementation? Joy Fleetwood Joy.Fleetwood@cokecbs.com 303-809-6027 is your contact: RTM implementations E-Commerce /B2B/Dunkin/Distributors/National Retailers/ SOF RTM Product Price List (PPL) CIS implementations Active Project/Potential Customers/ SOF If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ LSpreier@coca-cola.com Internal Use Only 9
Who to contact for RTM Trade Letters and RTM Finance related questions? Smitty Turner Smturner@coca-cola.com 770-370-6583 is your contact: New National Customer EA models for Trade Board Subway related financial questions RE/P&L questions Ronnetta Barrett-Young Rbarrettyoung@coca-cola.com 770-989-3119 is your contact: Trade Letter submissions all bottlers General RTM reports primary/secondary If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ LSpreier@coca-cola.com Internal Use Only 10
Who to contact for RTM Product Order Management information/challenges? Contacts by priority: 1. BTD Orders BTDorders@cokecbs.com responsible for all Bottler RTM orders 2. ARTM Orders ARTM@coca-cola.com responsible for select Regional Bottler Customer orders Great Lakes/Coca-Cola Florida/Heartland/Southwest ARCA/CCR 3. Alex Diaz AlexDiaz@coca-cola.com 404-330-3379 responsible for all Supply Chain/Order info If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ LSpreier@coca-cola.com Internal Use Only 11
Who to contact for Club-Product Order Management inquiries? Kemeshia Moore KemeshiaMoore@coca-cola.com 678-832-8063 is your contact: For Business Support of Club Orders contact the following: Coca-Cola Beverages Florida/United/CCR/SouthEast - Archer Vick at Cvick@coca-cola.com Southwest Beverages/Great Plains Dante Torelli at Dantetorelli@coca-cola.com Heartland/Great Lakes/CCR US Regions/North Central Michael Forest at Mforest@coca-cola.com Swire/ABARTA/CCR US Region West & NE Yusleivy Rodriguez at Ycuevarodriguez@coca-cola.com If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ LSpreier@coca-cola.com Internal Use Only 12
Who to contact for EDI-Product Order Management/Implementations? Mary Hutton MaryHutton@coca-cola.com 770-596-0697 is your contact: AML or AAGL issues for authorized products Great Lakes/Florida/Heartland/ARCA-SW/CCR For Business Support of Electronic PO s or ASN s contact the following: Great Lakes and Coca-Cola Beverages Florida - Vanessa Warrick at Vwarrick@coca-cola.com Southwest Beverages Jeannie Harper at Jeannie.Harper@cokecbs.com Heartland Bottling Company JoAnn Garner at joagarner@coca-cola.com If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ LSpreier@coca-cola.com Internal Use Only 13
Who to contact for CCNA Exchange? Exchange Mailbox Exchange@cokecbs.com responsible for all RPB and NonRPB invoices Heather Sparks Hsparks@cokecbs.com 404-676-9206 or Taimoon Jones Thanna-jones@coca-cola.com is your contact: If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ LSpreier@coca-cola.com Internal Use Only 14
Who to contact for RTM bottler payments? Natasha Chappell Nchappell@Cokeccbs.com is your contact: Delivery Bottler Shelley Schultz Shschultz@coca-cola.com : LARTM payments School Bids If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Taimoon Jones @ thanna-jones@coca-cola.com or Ren Spreier @ LSpreier@coca-cola.com Internal Use Only 15
Technology Contacts July 2017 Rodolfo Quiroz s Team Internal Use Only 16
Global Strategy and Standards: Open IT Operations: Enrique Suarez, Director IT Ops esuarez@cokecbs.com 404-515-0652 SWIPE Cashless Solutions: Ed Budd, Director Strategic Relationships ebudd@coca-cola.com 513-560-0920 Dan Ashcraft, Senior Operations Manager Dan.ashcraft@cokecbs.com 678-995-9119 General Contact: SWIPE@cokecbs.com Technology / IT Contacts EDI ebusiness Services: National Customers: Susan Shariff, EDI Manager susan.sharif@cokecbs.com 404-676-9275 Regional Customers: Cheryl King, EDI Manager Cheryl.King@cokecbs.com 404-676-9274 Finance and Supply Chain: Doug Jordan, EDI Manager Doug.Jordan@cokecbs.com 404-676-9280 System of the Future: Winfield Meyer, SoF Lead wimeyer@ccbss.com 404-805-1351 Escalations: Rodolfo Quiroz, Vice President Information Technology rquiroz@ccbss.com 404 676 9437 Internal Use Only 17
Who to contact for Service Desk operations? Support: -1-888-CBS-COKE (1-888-227-2653) -Email: cbs@cokecbs.com Purposes: -To report a problem with existing day to day applications and services. -System is down -Unable to log on -Error running a report, etc. -To log a service request: -Hardware replacement -Employee onboardment Escalations: 1. Brent M. Vinterella, Service Desk Lead Brent.Vinterella@cokecbs.com and 404-676-9211 2. Enrique Suarez, Director IT Ops: esuarez@cokecbs.com and 404-515-0652 Internal Use Only 18
Who to contact for Security Inquiries? General Q&A: CBS Security cbssecurity@cokecbs.com Support: -1-888-CBS-COKE (1-888-227-2653) option zero on the menu -Email: cbs@cokecbs.com Purposes: -To report a problem: - Access granted but unable to log on - Access granted but unable to execute a specific action on the system -To log a service request: - Special request for data - General one off requests * Request for new or modified access need to follow standard process unique to the application in question and cannot be requested by logging problems or service requests. Escalations: 1. Brent M. Vinterella, Service Desk Lead Brent.Vinterella@cokecbs.com and 404-676-9211 2. Enrique Suarez, Director IT Ops: esuarez@cokecbs.com and 404-515-0652 Internal Use Only 19
Who to contact for Enabling Tech Application Support? Support: -1-888-CBS-COKE (1-888-227-2653) -Email: cbs@cokecbs.com Purpose: -To report a problem with a supported application and platform: - CCBSS QuickBase applications - CCBSS Salesforce.com applications - Other CCBSS applications. -To log a service request: - Special request for data - General one off requests Escalations: 1. Enrique Suarez, Director IT Ops: esuarez@cokecbs.com and 404-515-0652 Internal Use Only 20
Who to contact for EDI/eBusiness? Three EDI leaders: 1. Susan Sharif susan.sharif@cokecbs.com 404-676-9275 responsible for National Customers Sales 2. Cheryl King Cheryl.King@cokecbs.com 404-676-9274 responsible for Regional Customers Sales 3. Doug Jordan Doug.Jordan@cokecbs.com 404-676-9280 responsible for all Finance and Supply Chain Transactional Responsibility: Inbound: (850 - Orders): Cheryl and Susan (820 - Payments): Doug Outbound (810 Invoices): Doug (894 Returns): Cheryl and Susan (856 ASNs): Doug The best starting point is the CBS Support Desk for all issues (Connection, missing transactions, etc.): 1-888-CBS-COKE (1-888-227-2653) CBS@COKECBS.COM For escalations, contact the three EDI leaders above and ultimately Enrique Suarez, Director IT Operations @ esuarez@cokecbs.com Internal Use Only 21
EDI Support Support CBS E-Business Service Desk Service Desk services: e-busservices@cokecbs.com 888-826-1060 Supports customer emails/calls Incident reporting and management 22 Classified - Confidential Internal Use Only 22
Consolidated Invoicing Team (CIS) Contacts July 2017 Shawn Hick s Team Internal Use Only 23
Who to contact for CIS information/challenges? CIS Leaders leaders: 1. Dawn Chatham Dawn.Chatham@cokecbs.com 678-756-4557 responsible for National Customers/ Distributors/ A/R 2. Sharon Yaeger Sharon.Yaeger@cokecbs.com 770-331-3565 responsible for National Customers/ Distributors/ A/R Transactional Responsibility: Consolidated Invoicing Services: Consolidating invoices from bottlers to Customer for specific CIS customers Accounts receivable dollars from customer Accounts payable back to bottlers from customers If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Shawn Hicks @ shhicks@coca-cola.com 678-224-2436 Internal Use Only 24
Finance Team Contacts July 2017 Michael Poarch s Team Internal Use Only 25
FINANCE-Who to contact for information/challenges? Rhonda Williams rhwilliams@coca-cola.com 404-676-9323 CCBSS/Procurement Principal Financial Analyst CCBSS - PNA Accounting/Budget/Forecast, Payroll Accounting, Vendor Setup/Maintenance Gabriela Faircloth gfaircloth@coca-cola.com 404-291-2329 Procurement-CBS RTM Financial Services Manager - Concur T&E System, Can and HFCS Rebates, RTM Settlements, itrade Volume Forecasts Lisa Tyler-Maxie LisaTyler-Maxie@ccbss.com 404-515-2645 CCBSS/Procurement/CBS Financial Analyst II - Accounts Payable/Receivable, General Ledger Becky Beasley bbeasley@coca-cola.com 404-676-9311 CBS Financial Services Manager CBS - Accounting, Budget/Forecast, Capital, CCNA-CCR-Bottler Billings, Vendor Contact If you have issues that need further resolution/direction or that need escalation, please reach out to Michael Poarch mpoarch@coca-cola.com 813-363-7005. Internal Use Only 26
CCBSS Bottler Liaison Procurement Contacts July 2017 April Bessonny s Team Internal Use Only 27
CCBSS Bottler Liaison Contact List Margaret Wilkerson Consolidated Glenda Adams Great Lakes, Heartland, CCBF Jason VanDyke UNITED Caroline Kloster ABARTA, CCNNE, CCSWB Email: margwilkerson@coca-cola.com Phone: 404-274-8299 Email: gladams@coca-cola.com Phone: 404-852-5956 Email: jvandyke@coca-cola.com Phone: 404-216-5487 Email: ckloster@coca-cola.com Phone: 404-291-0724 Alison Johnson CCR, CCNA Christina Yuhas-New Mainstream Gwen St. Cyr Canada and Liberty Jim Velky Swire Email: alijohnson@coca-cola.com Phone: 404-291-7728 Email: chyuhas@coca-cola.com Phone: 404-387-4234 Email: gwendolystcyr@coca-cola.com Phone: 678-237-3419 Email: jvelky@coca-cola.com Phone: 770-633-1356 Internal Use Only 28