Discover CRUISEONE Franchise ownership World s Largest Cruise Agency
Welcome... to CruiseOne Franchising The vast majority of our franchise owners have no prior business ownership or even travel industry experience, don t let franchising be an intimidating factor. Enjoy the benefits of business ownership with CruiseOne Why work for someone else when you can be growing your own travel business along with your income. Celebrating 23+ years in business, CruiseOne has grown to 975 franchise owners. As part of World Travel Holdings, we are the world s largest seller of cruise vacations. We maintain the position as the premier vacation supplier providing millions of people access to the world s most fascinating destinations. As a franchise owner you ll receive: Full weeklong initial training at our world headquarters, and ongoing education opportunities in-person and through our award-winning robust online learning management system Award-winning marketing & lead generation programs Business Development team located on the ground in your region Innovative web-based business tools Complete around-the-clock support from a dedicated HQ team Exclusive vacation offers for customers that can t be found anywhere else The cruise industry is the fastest growing segment within the travel industry growing 8% annually. From a capacity standpoint, utilization is consistently over 100%. 2
Top 10 Reasons Why People Join CruiseOne 1 Home-based business Create the work-life balance you desire selling dream vacation from the comfort of your home or anywhere in the world with an internet connection. 2 Low investment CruiseOne is a low-cost, low-investment business with no inventory. 3 the world s largest cruise agency Being a World Travel Holdings company provides you with instant affiliation as a powerhouse in the travel industry 4 100% best price and satisfaction guarantee Offer your clients their dream vacation with the security of our double guarantee standard 5 Rates / commission You will have exclusive pricing and promotions that your clients won t find anywhere else. Plus, you ll receive the highest paid commission in the industry. 6 Exclusive risk space As a powerhouse in the ravel industry we purchase cruise cabins and offer them with exclusive pricing and amenities 7 Travel industry Free and discounted travel opportunities available for cruise, resort and tours 8 Comprehensive training No prior travel or entrepreneur experience needed 9 World-class support We make starting your business easy from the day you start with support available 6 days-a-week 10 Marketing / Brand Become part of a powerhouse in the industry with award-winning marketing and brand awareness programs CruiseOne is ranked in the top 3% among more than 4,000 franchise systems worldwide. Franchising continues to grow at nearly 6% per year, and has proven to be one of the most successful business opportunities to start, allowing you to go into business for yourself, but not by yourself. World s Largest Cruise Agency Call Today! 1.888.202.8631 CruiseOne Franchise.com 3
A Powerhouse in the Travel Industry CruiseOne franchisees become part of the World Travel Holdings family and benefit from our shared resources which leverages tremendous benefits for our franchisees and position them for GROWTH. Passion, Integrity and our Commitment to Excellence make up the fabric of CruiseOne and the entire World Travel Holdings family. World Travel Holdings 4 Encompasses a diverse collection of more than 40 industry-leading brands. Maintains a vast portfolio of licensed private-label partnerships comprised of top leisure travel providers, almost every U.S. airline, leading hotel brands and prominent corporations. Owns some of the world s largest travel brands distributing cruises, villas, hotels, resort vacations and luxury travel services. Features a global presence in the United Kingdom including the operation of two cruise agencies and multiple private-label brands.
Awards and Recognition Committed to Excellence Our reputation comes from our commitment to excellence to our customers, our franchisees and the industry. As a powerhouse in the industry for over 23 years, we only know one way to lead an industry the right way. Best of the Best within the Travel and Franchise Industries CruiseOne has received a multitude of awards and our reputation keeps the industry buzzing. We are honored to be recognized and proud to say that we are able to leverage our reputation for the benefit our Franchise Owners. Our commitment to our franchisees and culture around their success continues to land CruiseOne Top Rankings in Franchise Business Reviews TOP 50 franchises. An honor only possible through our franchisees satisfaction with our franchise opportunity. Cruising has a 89% customer satisfaction - the highest rating of all travel products. 5
Meet our CruiseOne Franchise Owners The U.S. Air Force provided my family and me a sense of camaraderie. No matter where I was around the world, I had a supportive group of men and women that became my family. This is what makes the military great and this is what makes CruiseOne great. When my wife and I were deciding to join CruiseOne, the selling point was the support that we would receive; and after my initial phone call with a Franchise Development Specialist, I was sold and that sense of camaraderie still continues to this day. At CruiseOne, a man or a woman is never left behind. Once we joined this family, I can truly say I have brothers and sisters that I can call anytime and they will be there to help. The military helped me with this sense of camaraderie and now each and every day I get up knowing that my customers are more than customers they are family. - Cory Hardy, Franchisee since 2014, Columbia, S.C. Would I purchase my CruiseOne franchise all over again? Hands down, absolutely! No question about it. There are so many resources available at HQ to help me when I need it. Support Services is absolutely amazing, and they have gone above and beyond for my so many times! The Marketing department has given me their creative guidance and have been generous in sharing just what has worked for other franchisees. My Business Development Representative has been my sounding board when I needed it most. PR has consistently given me the tools to promote my business and have alerted me to opportunities that fit my niche markets. I m super excited about World Travel Holdings commitment to technology and all of the great tools they give us in the field to be successful. It s clear that HQ wants us all to be successful. I m looking forward to many years as a CruiseOne franchise owner, and building a successful business as part of a world-class organization! CruiseOne is ranked in the top 3% among more than 4,000 franchise systems worldwide - Margaret Miner, Franchisee since 2013, Pleasant Hill, CA I spent a decade working for an airline. After 9/11, I accepted a severance package and founded a PR firm. Over the past few years, I ve been yearning to get back into the travel business. When my husband and I recently took a cruise, I was hooked! I researched extensively for a business model that would let me continue running my PR firm while rediscovering my passion for travel. CruiseOne consistently surfaced as the top choice. Today, I am a CruiseOne Franchise Owner having the time of my life! - Valerie Harris, Franchisee since 2010, Atlanta, GA 6
Earn Commissions and Grow Your Book of Business Hotels & Villas Independent Tours Cruise Packages Travel Protection Air Packages Car Rentals CruiseOne Franchise Owners are full service travel agents and earn commission from the sales of ALL travel experiences, not just cruises. Escorted Tours Shore Excursions Destination & Resort Packages All-Inclusive Resorts Override Bonus Program We help you maximize your commissions, while creating dream vacations for your clients. With CruiseOne, not only are you able to deliver an experience of a lifetime to your clients but we make it possible for you to effortlessly maximize your return on investment as well. Highest Commissions: CruiseOne franchise owners receive 100% of the travel industry s highest paid commissions. As a CruiseOne business owner, you are part of World Travel Holdings, and this provides you with tremendous power in the industry. No other travel agent will receive a higher paid commission than a CruiseOne franchise owner. And, as a debt-free company we re able to pay you your commissions weekly via direct deposit. In 2014 21.7 million passengers cruised and in 2015, 23 million passengers are expected to cruise. Add-Ons that Add Up: With our exclusive product and service offerings you have the opportunity to earn commissions that are unique to CruiseOne franchise owners. You earn commissions on the sales of vacation packages (cruise and land), shore excursions, tours, hotels, all-inclusive resorts and more. World s Largest Cruise Agency Call Today! 1.888.202.8631 CruiseOne Franchise.com 7
What It Takes... to be a Successful CruiseOne Franchisee Our franchise owners come from many different social and professional backgrounds, but they all have one thing in common - a passion for travel and a commitment to succeed! Our Franchise Development team is here to help you identify if owning a CruiseOne travel franchise is the right choice for you. The average time it takes to book a vacation is 5 hours, not to mention the hours of researching! People don t have that kind of time and let s face it, for most it is complex and confusing. Maybe that s why 70% of cruises are booked through a travel agent. 75% of the U.S. population is driving distance to a port - providing convenience and cost savings. 8
Meet our CruiseOne Franchise Owners People tell me almost daily that they re so jealous of me. Why? Because I have the coolest job on the planet! What could be more exciting than traveling to fabulous places? I spend every day helping people plan trips to amazing places all over the world. Friends and strangers have told me that I light up when I talk about my business. This is my tenth year in business, and I still love going to work every day. I did a lot of research before choosing CruiseOne. I spoke with many agents from several different companies. I ended up choosing CruiseOne for several reasons. Their technology was superior to the competition, which was very important to me. CruiseOne agents were willing and eager to answer all of my questions (and now I do the same when I get calls from people interested in a franchise). And I liked the person that I was working with at CruiseOne. He was patient, answering all of my questions honestly. He didn t pressure me to make a decision. Other companies I called used a more high-pressure approach, calling constantly and pressuring me. For all of these reasons, I knew CruiseOne was the right company for me. I have never regretted my decision to start this business. Our headquarters staff are a pretty amazing team! But here s what I love most about CruiseOne. We are all a team, headquarters and agents. We don t see each other as competition. We all help each other, and cheer each other on. I ve learned so much over the years and continue to learn from my fellow franchisees. And I pass along as much knowledge Industry as I can. Fact I am proud to be a part of this great family. CruiseOne is ranked - Darci Upham, Franchisee since 2006, Hampstead, NC in the top 3% among more than 4,000 franchise In the four years I have been a franchise owner, I can t tell you how systems worldwide pleased I have been with CruiseOne. From the very beginning, everyone at headquarters was transparent about everything and has been nothing but totally supportive of me as a business owner. I would like to particularly highlight the Support Services team since they are always very positive and helpful, even when I have had some confusing and difficult situations to work through. At the same time, the Training Team was also invaluable in getting me and other owners like me started on the right path. In both cases, everyone I have ever dealt with has been positive, friendly, upbeat and supportive at all times. For these reasons, I would surely purchase this particular franchise if I had it to do all over again. - Dave Betlejewski, Franchisee since 2011, Chicago, IL World s Largest Cruise Agency Call Today! 1.888.202.8631 CruiseOne Franchise.com 9
Comprehensive Training Full Training Provided - No Prior Travel Experience Required Concerned about your lack of travel industry experience? Don t be. Ninety-five percent of our franchisees have no prior travel industry experience; however, we have in-depth and award-winning training and education programs which make our franchisees among the most knowledgeable in the industry. In-Depth Initial Training Our 6-day initial training takes place at our state-of-the-art Learning Center located at our world headquarters, just minutes from two of the world s largest cruise ports. Our expert training team educates you on the core components of the travel business while focusing on operational tools and strategic planning to ensure your business success. All training classes tour cruise ships, meet industry executives and attend an intimate tradeshow with our travel suppliers. Ongoing & Continuous Education Our award-winning continuing education tool, The Learning Center, provides you with 500+ on-demand learning environment that can be completed at your own pace. Learning modules include product courses covering itineraries, cruise lines and land vendors; technology tips; sales soft skills training; and introductory-level refresher classes. Weekly webinars with our corporate support team and travel suppliers are offered. Regional Trainings These valuable trainings yield an average 18 percent sales increase to franchise owners who participate. Held five times throughout the year around the U.S. Cruise and land travel suppliers attend to educate you on the latest product and opportunities in the industry. One of the greatest perks of being a CruiseOne Franchisee is that you will be offered free and significantly reduced travel opportunities, known as familiarization (FAM) trips. CruiseOne is ranked in the TOP 3% among more than 4,000 operating franchise systems worldwide. National Conference at Sea National Conference yields an average 23% sales increase to franchise owners who participate. Our week-long annual National Conference is hosted onboard the industry s most elite cruise ships, showcasing some of the newest trends and insights. This is the perfect opportunity to meet with your peers, network with cruise line executives and CruiseOne headquarters staff. 10
Marketing & Lead Generation Your business is supported by our Three Dimensional Marketing Plan that is comprised of online marketing, offline marketing and public relations. In an effort to incorporate the laws of branding, new media techniques and on-demand tools, we have created a marketing strategy unlike any other in the industry. This program allows you the ability to explore a full comprehensive approach towards effectively marketing to your clientele. CruiseOne fully funds $350,000 a year in exclusive promotions on your behalf, offering your clients deals found nowhere else. Plus, we fully fund $1,000,000 a year in lead generation and brand awareness programs to grow the CruiseOne brand. We help you grow your business L ead Generation Email Marketing Exclusive Promotions Direct Mail Program Social Media O n-demand Print and Sale Collateral Video Program Public Relations U nlimited Mobile-Friendly Websites World s Largest Cruise Agency Call Today! 1.888.202.8631 CruiseOne Franchise.com 11
Web-Based Business Tools CruiseOne franchise owners have a 96% customer satisfaction rating, maybe that s because our customers have the confidence that we provide the best vacation, at the best value available, with a 100% price and satisfaction guarantee. CruiseOne s cutting-edge technology solutions are best-in-class and designed to make operating your cruise franchise easier and more convenient with everything you need to market, sell and service your clients. Plus, you are able to run your business from anywhere in the world with an internet connection since all of our technology is web-based and requires no downloading. My Cruise Control Comprehensive 3-in-1 tool that includes a customer relationship manager (CRM) with a complete reservation/booking system and a built-in financial reporting tool for your business. Unlimited Mobile-Friendly Websites As a CruiseOne franchise owner, you have the ability to maximize your reach with unlimited websites that are included in your initial fee and do not have any ongoing maintenance fees. Group Registration Websites An easy way to build business exponentially is by coordinating group cruises. We make it easy to create professional, customizable websites that link directly to our booking system. Client Management Pricing & Inventory Reservations / Booking Financial Reporting Tools Back Office Management Track Success Track Commissions 12
World-Class Support Our support the best support ratio is1:10among ratios in franchising. CruiseOne offers the most comprehensive franchisee support program in the business, with experts trained to help franchisees book their clients travel, market their business, and grow revenues. Large enough to lead the industry yet small enough to care about each and every one of our franchisees The Pride of True Business Ownership CruiseOne is ranked in the TOP 3% among more than 4,000 operating franchise systems worldwide. A CruiseOne franchise is the ultimate marriage of ownership and partnership. With CruiseOne, this is truly your business to own, grow and manage with our support, of course. You are not just a number; you are part of a family of over 975 franchisees and the best support team in the business. We are within reach six days-a-week via phone, email or instant chat for continuous guidance. We make an oath to help you build your business foundation and arm you with a robust knowledge of the services and products integral to this industry. World s Largest Cruise Agency Call Today! 1.888.202.8631 CruiseOne Franchise.com 13
Meet our CruiseOne Franchise Owners I definitely made the right decision when I decided to purchase my CruiseOne Franchise. My sales have increased every year since then and I now have a thriving business with a flexible schedule that I can operate from anywhere. Gaining a deeper education through travel is very important to me and I love sharing the world with my clients, whether they are first-time cruisers or experienced travelers. The travel opportunities that come from owning my franchise help enrich my knowledge of various destinations and suppliers and the experiences so far have been amazing! It takes a certain type of entrepreneur to run a successful CruiseOne franchise. You must be self-motivated, patient, willing to work long and hard, love to travel, and be willing to hold your clients hands as they experience the dreams that you ve helped create. This business has been more than I ever bargained for, both in the labor required as well as the rewards. Being able to help someone who is terminally ill cross an adventure off their bucket list coordinating a family reunion that will generate life-long memories getting to cross exotic destinations off my own bucket list there are just a few of my most recent highlights, and I m confident that many more await me. I didn t purchase a canned business model from CruiseOne, but with the support of the team at our headquarters office, I own a world of opportunities that is constantly evolving and limitless! - Debby Hughes, Franchisee since 2007, Big Bear City, CA My partner and I were looking to get out of our current franchise business and were looking for a new opportunity. There were other travel franchises represented at the International Franchise Expo, however the representatives at CruiseOne stood apart from the others. Their demeanor, their professionalism, and their ability to answer my questions had an impact on my decision process. My feeling was that they were there to sell more than just a franchise ownership. They were showing me a partnership with a parent company. They did not hound me after our initial meeting but let me know they were available to answer any questions I may have. CruiseOne is ranked in the top 3% among more than 4,000 franchise systems worldwide The months that followed that initial meeting far exceeded my expectations. CruiseOne was transparent with their company information. They were available at all hours of the day to answer my questions, including financial information. I had access to numerous franchise owners who shared their CruiseOne experiences with me. Representatives from all areas of the company were also available to me to answer any concerns I may have had about getting into a new business. 14 In the end, I am thrilled with my purchase. The process to purchase the franchise was simple and painless. CruiseOne is without a doubt - a community/family - that I am proud to be a part of. Their support during the purchase process was phenomenal and their support after is the same. They truly feel that in order for them to succeed, they have to be there to help you succeed. I highly recommend anyone looking to purchase a franchise concept business and/or get involved in the travel business to consider CruiseOne. I have no regrets about my purchase, and I enjoy my career as a Travel Franchise Owner and Vacation Specialist. - Carie Skerritt, Franchisee since 2014, Hightstown, NJ
Investment & Discounts 30% of CruiseOne Franchise Owners and Associates are Military veterans or spouses. Learn how easy it is to get started as a home-based cruise franchise owner LOW INVESTMENT The CruiseOne Franchise fee is $9,800, and for those who qualify, financing is available. With as little as $3,500 down you can begin the journey as a Travel Franchise Owner. CruiseOne is ranked in the TOP 3% among more than 4,000 operating franchise systems worldwide. AVAILABLE DISCOUNTS We do offer an initial franchise fee discount program which includes 20% off for U.S. veterans as part of our VetFRAN initiative and 10% off as part of our DiversityFRAN initiative through the International Franchise Association. Experienced travel professionals with a valid CLIA or IATA card and previous gross departed sales of $100,000 will receive up to 70% off, and those with previous gross departed sales of $200,000 will receive up to 95% off the initial franchise fee. World s Largest Cruise Agency Call Today! 1.888.202.8631 CruiseOne Franchise.com 15
3-Step Franchising Process CruiseOne wants to be sure this is the right opportunity for you. We have implemented a 3-step educational disclosure process in order for us to determine if this is the right fit. 1 CONTACT US AND PRE-QUALIFICATION Visit our website and submit the contact form or call us. A Franchise Development Specialist will respond as soon as possible. Meantime, please explore our website and create a list of questions you have. CruiseOne has the highest retention rate of any travel franchise, we retain 94% of our franchisees, and pride ourselves on our franchisee satisfaction. INTRODUCTION AND APPLICATION 2 A CruiseOne Franchise Development Specialist will contact you to provide you with an overview of our franchise opportunity. The purpose of this call is to learn more about you and your goals as well as answer any questions you may have about the franchise opportunity. You will be asked to submit a no-obligation application in order to determine your eligibility and provide you with an in-depth business review. 3 DISCLOSURE AND DUE DILIGENCE: You will learn about the CruiseOne Franchise opportunity and receive a live demonstration of our proprietary web-based business tools that you will used to operate your CruiseOne Franchise. In addition, you will guide you through your consumer facing website using the cruise finder search widget and booking process. During the franchise disclosure call we will review the Franchise Disclosure Document (FDD). The FDD is mandated by the Federal Trade Commission and is required to be provided to any potential franchisee. We recommend that you review this document with your legal advisor and ask a CruiseOne Franchise Development Specialist any questions you may have as it is a tdetailed document. This is your time to do your due diligence. We recommend you contact current Franchise Owners, both new to the business and accomplished franchisees. 16