NORTH TAHOE PUBLIC UTILITY DISTRICT JOB DESCRIPTION UTILITY OPERATIONS COORDINATOR GENERAL PURPOSE Performs technical, administrative, and clerical work in the scheduling and coordination of water and wastewater maintenance operations. Performs customer service answering questions and problems regarding sewer and water operations, writing work orders, and dispatching the maintenance crew as required. SUPERVISION RECEIVED Works under the general guidance and direction of the Utility Operations Manager. SUPERVISION EXERCISED None generally. May supervise part-time or temporary staff as assigned. DISTINGUISHING CHARACTERISTICS This is a journey level class performing a variety of tasks pertaining to the coordination of maintenance operations, maintenance recordkeeping, map corrections, correspondence, customer service, filing, computer data entry, and other related work as assigned. EXAMPLES OF DUTIES (Illustrative Only) Answers customer and contractor questions, requests for information or service, and complaints regarding sewer collection, water distribution, and District policies in a professional manner. Requires evaluating the situation, writing service requests if warranted, and dispatching the proper crew, or referring to the proper authority. Monitor alarm board and respond to emergency situations and dispatch/page to the proper authority. Answers public questions, requests for information, and complaints in a professional manner. Provides easement locations and information on private property for customer notification of impending maintenance work.
Schedule new service installations for sewer and water and coordinate procedures with contractors. Write and process work orders for utility disconnections, reconnections, new orders, and other maintenance service requests. Prepare maintenance time and materials billings from work orders if required, reviewing for accuracy and routing to Accounting; prepare job cost estimates for installs and repairs. Performs preliminary review of television inspections and manhole reports for repairs and work orders. Prepare and maintain reports or lists for main line root removal, grouting, etc. from field inspections. Maintain schedules and issue work orders for preventative maintenance such as wastewater collection system cleaning, microbial grease control, field inspections, mainline televising, and water facility inspections. Assist in the preparation of Operations Board Agenda items; May assist with the preparation of operations maintenance bid specifications and contract documents. Notify Cal Trans and Placer County of scheduled lane closures. Research data and prepare reports as required for manpower, replacement projects, vehicle and equipment, time and materials methods, records versus map changes, etc. Input data and keep up-to-date maintenance and repair history utilizing computer infrastructure maintenance management software. Prepare and type various documents and correspondence. Maintain Operations Department filing system. Provides administrative support to the Utility Operations Manager and Leadworkers. Perform other related duties as assigned. ESSENTIAL JOB FUNCTIONS Answer a variety of customer and contractor inquiries for information and/or complaints relating to sewer and water facilities, and District policies. Review and maintain maintenance records. Maintain infrastructure maintenance management system database. 2
MINIMUM QUALIFICATIONS Knowledge of: Basic sewer and water parts, tools, and safe work practices and fundamental knowledge of wastewater collection and water distribution systems, and field operations. Working knowledge of computers and computer software such as word processing, spreadsheets, and inter-relational databases; modern office practices and procedures. Ability to: Perform mathematical computations accurately and quickly. Communicate effectively verbally and in writing to customers, outside agencies, the general public, and employees, recognizing scope of authority. Establish successful working relationships. Work under pressure and/or frequent interruptions and establish priorities. Ability to learn and interpret District Ordinances, policies and procedures as they relate to sewer and water facilities. Operate the listed tools and equipment. Education and Experience: A. Graduation from a high school or GED equivalent with specialized course work in general office practices such as typing, accounting, data processing. B. Two (2) years of related college level training; and C. Two (2) years of related experience; or D. Any equivalent combination of education and experience, with additional experience substituting for the required college level training on a year for year basis. Licenses Required: Possession of a State of California or Nevada driver s license along with a driving record acceptable to the District and the District s insurance carrier. Possession of or the ability to obtain within eighteen (18) months of hiring date, a Water Distribution Grade I Certificate. 3
TOOLS/EQUIPMENT USED Personal computer, including word processing, spreadsheet, and database software, 10-key calculator, phone, cell phone, fax and copy machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in compliance with Americans with Disabilities Act (ADA) requirements. On a case-by-case basis, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; climb or balance, use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The work can become demanding at times and requires flexibility, multi-tasking and staying collected. While performing the duties of this job, the employee is occasionally exposed to dust, noise, pollens, and fumes. SELECTION GUIDELINES Formal application, rating of education and experience; oral interview and reference check; job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. A medical examination and drug testing are required before employment with the District. 4
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change in accordance with applicable MOU provisions. Approval: General Manager/CEO Effective Date: Revision History: Version: Effective Date: K:\Job Descriptions\Operations\Job Descriptions\Utility Operations Coordinator.doc 5