Mi cr ofocuseducat i on Application Performance Management Training Plan Guide
Copyright 2017 Micro Focus. All rights reserved. P M F http://www.microfocus.com Micro Focus. The information contained herein is subject to change without notice. The only warranties for Micro Focus products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Micro Focus shall not be liable for technical or editorial errors or omissions contained herein. Trademark acknowledgments if needed. This material ( Material ) may contain branding from Hewlett-Packard Company (now HP Inc.) and Micro Focus Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Micro Focus/HPE marks is historical in nature, and the HP and Micro Focus/HPE marks are the property of their respective owners. First printing, January 2015 Last Updated: September 17, 2017
Contents 1 Application Performance Management........................... 7 1.1 Application Performance Management..................................... 7 1.1.1 Application Performance Management (APM).................................. 8 1.2 Micro Focus Certification and Accreditation................................. 9 2 Micro Focus Education........................................... 11 2.1 Control............................................................... 11 2.2 Protecting your Investment.............................................. 12 2.3 Time to Market......................................................... 12 2.4 Return on Investment................................................... 12 2.5 Getting Ahead of the Game.............................................. 12 3 Training Delivery Options........................................ 13 3.1 Instructor Led Training (ILT)............................................. 13 3.2 Virtual Instructor Led Training (VILT)...................................... 14 3.3 elearning............................................................. 14 3.4 Self-Study............................................................. 14 3.5 Customized Training.................................................... 14 4 Our Instructors.................................................... 15 4.1 Make It Interesting...................................................... 15
4.2 Make It Relevant....................................................... 15 5 APM Courses...................................................... 17 5.0.1 Application Performance Management Courses............................... 17 5.0.2 APM120 - Application Performance Management 9.x Essentials.................. 18 5.0.3 BSM220 Business Service Management 9.x Advanced........................ 18 5.0.4 APM01IT Application Performance Management 9.3 Interactive Training Created by ART 20 5.0.5 RUM120 Real User Monitor 9.x Essentials Workshop......................... 21 5.0.6 DIA120 Diagnostics 9.2 Essentials........................................ 22 5.0.6.1 SS120 SiteScope 11.x Essentials......................................... 23 5.0.6.2 APM01SPA APM 9.3 Application and Service Health.......................... 24 5.0.6.3 Recommended APM learning path.......................................... 24 6 Contact Us......................................................... 25 7 The Other Training Plan Guides.................................. 27 Index............................................................... 30
Trained users require 6x less support than untrained users.
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1. Application Performance Management Application monitoring and management solutions that provide a 360 view to ensure the performance of desktop, web, and mobile apps in your on-premise, cloud, or hybrid environments. 1.1 Application Performance Management The Application Performance Management Solution includes the following: Business Process Monitor (BPM) Application monitoring software that proactively and consistently monitors business processes to identify performance issues before they affect user Real User Monitoring (RUM) End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. Service Level Management IT service level management software that helps you define, track, and report on service levels from a business perspective. SiteScope Agentless application monitoring software provides heterogeneous and hybrid support, quick time to value, and ease of installation, configuration, and use. Micro Focus Education Application Performance Management Training Page 7 of 32
8 Chapter 1: Application Performance Management Diagnostics Diagnostics software that ensures application performance problems are discovered and resolved across the lifecycle. AppPulse Active Improve web application performance and availability through synthetic web monitoring. AppPulse Mobile On-demand mobile application monitoring and analytics to improve user experience. AppPulse Web Web application monitoring and analysis to improve user experience. AppPulse Trace Solve UX performance issues at the transaction level with SaaS application monitoring for code-level visibility. 1.1.1 Application Performance Management (APM) APM ensures the performance of desktop, web, and mobile applications in your on-premise, cloud, or hybrid environments. This application monitoring software suite gives you a 360 view of performance and has the following key features: 360 View of Application Performance Get clear, end-to-end application performance monitoring, and isolate any problems for all of your applications whether on-premise, cloud, or mobile. Proactive Monitoring Simulate application performance on multiple devices to ensure that you can deliver consistent, predictable measurement and control application performance. Real User Monitoring Monitor the real-time application performance of all users at all locations all the time, automatically discover underlying infrastructure, and classify user actions. Deep Dive Diagnostics Drill deep into user and back-end performance in traditional, virtualized, and cloud environments to diagnose bottlenecks and quickly isolate and resolve issues. Service Level Agreements Proactively manage service levels by defining realistic, quantifiable service-level objectives, and measure real-time application performance levels against those objectives. Service Level Agreements Pick a delivery model that best fits your needs. Choose from any combination of on-premise, cloud, or hybrid to suit your existing platform and business model. Micro Focus Education Application Performance Management Training Page 8 of 32
1.2 Micro Focus Certification and Accreditation 9 1.2 Micro Focus Certification and Accreditation Technology professionals today need to be effective in this New Style of Business. Micro Focus provides a flexible approach to performance improvement for the technical software professional motivated by continuous learning and achievement. Accreditation and certifications help you demonstrate your commitment, improve your skills, and build confidence in your knowledge of the product or solution. ACCREDITATION WHAT IT MEANS EXAM Accredited Software Professional (ASP) Accredited Solutions Expert (ASE) Introductory level certification. The individual understands the fundamental concepts, terms, technologies, and processes needed to implement and design Micro Focus solutions, install and configure equipment and software, and administer and support the solutions. Indicates advanced technical skills for enterprise technologies. This person can design, implement, administer, or deploy and support IT solutions aligned to a specific job role. Online exam to be taken at will after class attendance. Online exam to be taken at will after class attendance. CERTIFICATION WHAT IT MEANS EXAM Certified Software Professional (CSP) Certified Solutions Expert (CSE) Introductory level certification. The individual understands the fundamental concepts, terms, technologies, and processes needed to implement and design Micro Focus solutions, install and configure equipment and software, and administer and support the solutions. Indicates Advanced technical certification for enterprise technologies. This person can design, implement, administer, or deploy and support IT solutions aligned to a specific job role. This online exam is proctored by the instructor on the final day of class. This advanced technical exam models a practicum hands-on scenario and is proctored by the instructor on the final day of class. Prerequisite is class completion prior to enrollment in exam. Micro Focus Education Application Performance Management Training Page 9 of 32
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2. Micro Focus Education The mission of the Education organization is to deliver the best possible APM learning experience. With a global team of experienced trainers, and subject matter experts, our business offers you well-designed training courses across the entire range of Information Management solutions. We educate you, support you, and put you in control of your investment to ensure real-world success. 2.1 Control Enterprise Software drives your business forward by automating processes and increasing efficiencies. Your cutting-edge investment requires end users who know how to get the most out of the technology. Meanwhile, your technical staff must learn how to configure, optimize, maintain, and administer the technology. Training addresses the needs of both of these users, giving them the knowledge to take control. Micro Focus Education Application Performance Management Training Page 11 of 32
12 Chapter 2: Micro Focus Education 2.2 Protecting your Investment It s one thing to buy a plane, but quite another to fly it! You ve made the right decision to invest in Micro Focus Software technologies. Now is the time to invest in your team, to train them on the solution and equip them with the knowledge to get the best out of the technology. Learning from the professionals ensures that you are protecting that investment. As a result, your team will navigate and fly in the right direction. 2.3 Time to Market Enabling your team means your project will run more smoothly and efficiently and reach completion in shorter time frames. Our education services reinforce formal classroom instruction with extensive hands-on practical experience. The majority of the classes are in a workshop environment that challenges the trainee, aids them during the learning process, and accelerates the knowledge transfer. The earlier your team gains expertise, the more successful your project will be. Analyst reports suggest that 75% of managers believe effective training will increases the chances of a project meeting its deadlines. Furthermore, 80% of IT managers believe effective training is critical to the success of a project. 2.4 Return on Investment Cost is always a key consideration; education offers a way to lower the total cost of ownership. Our education courses present your team members with best practices in design, deployment, and administration of your Micro Focus Software solutions. This translates into decreased technical support costs, lower ongoing administrative overhead, and the ability to work more effectively with our Consulting Services. Effective learning also leads to lower hardware costs with better-configured systems, decreased network load, and increased return on investment for integrated third-party applications. Thus, our training results in a return on multiple levels. 2.5 Getting Ahead of the Game The learning curve never stops, so if you want to lead the market with cutting-edge, worldclass solutions you need to give your team the training they need to keep you competitive. Micro Focus Education Application Performance Management Training Page 12 of 32
3. Training Delivery Options Micro Focus Education wants your APM training delivered in the environment best suited to your needs. 3.1 Instructor Led Training (ILT) Micro Focus Education operates instructor-led training sessions in facilities around the globe. Each course is designed to provide students with hands-on experience and is labbased to keep learning practical. The class experience offers students the opportunity to personally interact with one of our certified instructors who has extensive experience and industry knowledge. We have a range of courses designed to accommodate both beginner and advanced students. To ensure that adequate attention is provided to each student attending an instructor-led class, Education maintains class sizes between six to twelve participants. Education also provides Instructor-Led on-site training and this is most convenient when your team members are located in the same region. As long as the host provides adequate on-site training facilities, Education will send one of our instructors to your chosen site to conduct the training. We then deliver standard or customized training that addresses your unique business needs. Please note that the maximum class size for on-site training is limited to 12 students to ensure that adequate individual attention is provided. The benefits of on-site training are identical to VILT training with the added benefit of receiving face-to-face training in your domain. Micro Focus Education Application Performance Management Training Page 13 of 32
14 Chapter 3: Training Delivery Options 3.2 Virtual Instructor Led Training (VILT) Virtual Instructor Led Training (VILT) classes are a good alternative to sending your staff to a public training course. This option reduces travel and expense costs in the event your staff are geographically dispersed. Furthermore, VILT saves valuable time by permitting the student to stay in the office during the training sessions. VILT are live, instructor-led sessions. Students connect to the virtual classroom using their own computer, telephone, or Internet connection. VILT instructors facilitate live sessions for participants around the globe. 3.3 elearning Micro Focus elearning is interactive Web-based training that gets teams up to speed fast and is available on-demand 24x7. With hands-on exercises and easy-to-follow instructions, Micro Focus elearning emphasizes key learning points and can support your team either as stand-alone learning or as a supplement to traditional training programs. Micro Focus Education also offers a tailored elearning service to meet your business requirements. 3.4 Self-Study Our new self-study courses make learning easier and more enjoyable than ever. This offering allows participants to learn about a product by reading the course manual and then practice what they have learned by stepping through detailed hands-on exercises using a dedicated remote lab environment. This means participants do not need to lose valuable working hours traveling to a training location, and they have the flexibility to learn during business hours, or during evenings and weekends. 3.5 Customized Training From a detailed Training Needs Analysis through to building custom training courses, Micro Focus Education can address your unique business needs. Micro Focus Education Application Performance Management Training Page 14 of 32
4. Our Instructors The APM learning experience we deliver is the most important aspect of our service. For this reason Micro Focus provides the highest quality of trainers in the industry. Our instructors are dedicated full-time professionals, highly trained as subject matter experts in their field. 4.1 Make It Interesting Our instructors deliver training with enthusiasm and are respectful of students and their needs at all times. It is through this process and our structured learning development philosophy that our classes are greatly valued and appreciated by participants. 4.2 Make It Relevant The key to effective and enjoyable training is to deliver material in a structured and wellorganized manner, with clear learning objectives and multiple methods of assessment to measure and improve student progress. With many years of teaching experience, our instructors deliver engaging training courses, ensuring that all students enjoy achieving their set learning objectives. Micro Focus Education Application Performance Management Training Page 15 of 32
Training is an investment in your organization and in your people.
5. APM Courses Micro Focus Education offers a wide variety of APM training courses, from basic to advanced, from business- and enduser to technical administrator and developer to enhance your knowledge of the various APM applications. 5.0.1 Application Performance Management Courses Effective application performance management doesn t just happen. Learn how to detect, prioritize, isolate, diagnose, repair, and prevent problems before they affect your business. Micro Focus Education Application Performance Management Training Page 17 of 32
18 Chapter 5: APM Courses 5.0.2 APM120 - Application Performance Management 9.x Essentials This five-day, instructor-led classroom offers technical personnel the opportunity to learn and experience how to use the Application Performance Management (APM) software. This course is designed for individuals who are responsible for the performance and availability aspects of mission-critical applications and for the configuration and administration of APM. The hands-on lab exercises in this course use APM version 9.30. Audience Recommended Skills Type Prerequisites Duration IT Tools Engineers, Database Administrators, System Administrators, Network Administrators, Operations Managers, Availability Engineers Network/Software Administration, Enterprise Security, Web/Application Server, Knowledge Management, HTML, XML and XSLT ILT, VILT, Onsite None Five days 5.0.3 BSM220 Business Service Management 9.x Advanced This advanced, modularized, instructor-led course is designed for technically experienced Business Service Management (BSM) 9.x administrators and support personnel. It covers advanced concepts, principles, methodologies, and hands-on configuration of the BSM software and solutions. In addition, this training provides an opportunity for BSM administrators to learn how to extend the value of their current implementation of Application Performance Management (APM) enterprise software management solution. The hands-on lab exercises in this course use BSM version 9.22. Note that the length of this course can be from two to five days, depending on which modules are selected for presentation. Micro Focus Education Application Performance Management Training Page 18 of 32
19 Audience Recommended Skills Type Prerequisites Duration IT Tools Engineers, Database Administrators, System Administrators, Network Administrators, Operations Managers, Availability Engineers Network, system, and application monitoring principles and practices ILT, VILT, Onsite At least one year of hands-on experience with BSM; Successful completion of the BSM 120 Essentials course Five days Micro Focus Education Application Performance Management Training Page 19 of 32
20 Chapter 5: APM Courses 5.0.4 APM01IT Application Performance Management 9.3 Interactive Training Created by ART This Application Performance Management (APM) Adoption Readiness Tool (ART) learning solution offers operators and end users, who are new to APM version 9.3, the opportunity to develop experience in applying the fundamental concepts, principles, and methodologies for managing APM. This course is recommended for individuals who are responsible for providing operational visibility into the performance and availability of mission-critical applications. The simulations in this course use HPE Application Performance Management version 9.3. Audience Recommended Skills Type Prerequisites Duration This course is recommended for application support operators and anyone who needs an overview of the capabilities of Application Performance Management. Basic elements of Information Technology Infrastructure Library (ITIL); network, system, and application monitoring principles and practices; key components comprising composite applications elearning High speed Internet connection; web browser (IE 7.0+; Mozilla Firefox 17+; Google Chrome 24; or Safari 5.0); Adobe Acrobat Reader 9.x, 10.x, or XI Self-paced Micro Focus Education Application Performance Management Training Page 20 of 32
21 5.0.5 RUM120 Real User Monitor 9.x Essentials Workshop This intermediate, virtual, and instructor-led classroom training offers technical personnel who are new to Real User Monitor (RUM) 9.2 the opportunity to develop hands-on experience in applying the fundamental concepts, principles, and methodologies for managing the administration and configuration aspects of this enterprise software performance monitoring and service management solution. This course is recommended for individuals who are responsible for providing operational visibility into the performance and availability aspects of mission-critical applications. The hands-on labs for this class use version 9.2 of the RUM application. Audience Recommended Skills Type Prerequisites Duration New users of RUM 9.2, including: Database Administrators, System Administrators, Network Administrators, Operations Managers, and Availability Engineers HTTP(S), including managing certificates and keystores; Systems, network, and database administration; IT Infrastructure Library (ITIL) concepts and terminology; Industry-standard operating systems ILT, VILT, Onsite Application monitoring fundamentals; Network, system, and application monitoring principles and practices Three days Micro Focus Education Application Performance Management Training Page 21 of 32
22 Chapter 5: APM Courses 5.0.6 DIA120 Diagnostics 9.2 Essentials This course introduces you to the Diagnostics product and shows you how to use Diagnostics to visualize, analyze, and ultimately improve the performance of enterprise applications. The course describes how to install, configure, and tune the Diagnostics components, how to troubleshoot the Diagnostics system performance, and how to use the Diagnostics Profiler in Java EE.NET environments. In addition to core capabilities, architecture, and navigation of Diagnostics, this course introduces techniques for performance trending and analysis of complex performance issues and bottlenecks. This course uses a workshop format with the emphasis on the hands-on lab exercises, which use Diagnostics version 9.2. Audience Recommended Skills Type Prerequisites Duration Operations Managers responsible for managing the performance of Java EE or.net applications; Application Support/Operations Managers/Developers Tier II Administration knowledge of Windows/UNIX environments; Operational knowledge of Java EE or.net applications infrastructure; General knowledge of object-oriented programming; Familiarity with network, system, and application monitoring concepts ILT, VILT, Onsite Basic understanding of Internet and web protocols; Fundamental understanding of the key components comprising composite applications Five days Micro Focus Education Application Performance Management Training Page 22 of 32
23 5.0.6.1 SS120 SiteScope 11.x Essentials This course provides the technical knowledge and skills needed to manage and monitor an IT infrastructure with the help of the SiteScope product. Students gain practical experience using SiteScope to design and configure an extensive set of monitoring assets, proactive alerts, and reports. In addition, the course describes best practices and administrative techniques fundamental to the successful use of SiteScope. Participants become familiar with SiteScope deployment and implementation processes with an emphasis on advanced product administration and configuration skills. The topics included in the course are reinforced through intensive lab exercises and hands-on activities. The hands-on lab exercises use version 11.20 of SiteScope. This course is designed for users who have working experience with Business Service Management. Audience Recommended Skills Type Prerequisites Duration This course is recommended for both new and experienced SiteScope users, system administrators, operations team members, and anyone responsible for the installation and maintenance of critical systems using SiteScope. Working knowledge of the following: Administrative and network experience; Enterprise applications, such as a database server ILT, VILT, Onsite None Five days Micro Focus Education Application Performance Management Training Page 23 of 32
24 Chapter 5: APM Courses 5.0.6.2 APM01SPA APM 9.3 Application and Service Health This Application Performance Management (APM) learning solution offers operators and end users, who are new to APM version 9.3, the opportunity to develop experience in applying the fundamental concepts, principles, and methodologies for managing APM. This course is recommended for individuals who are responsible for providing operational visibility into the performance and availability of mission-critical applications. The simulations in this course use HPE Application Performance Management version 9.3. Audience Recommended Skills Type Prerequisites Duration This course is recommended for application support operators and anyone who needs an overview of the capabilities of APM Application and Service Health Working knowledge of the following: Administrative and network experience; Enterprise applications, such as a database server ILT, VILT, Onsite None Five days 5.0.6.3 Recommended APM learning path Administrators APM 9.x Essentials BSM 9.x Advanced Operators APM 9.x ART Micro Focus Education Application Performance Management Training Page 24 of 32
6. Contact Us Want to enroll in a training class? Schedule onsite or web-based training? Or ask a training question? Contact us. We re here to help! Micro Focus Education operates in the Americas, Europe, Middle East, Africa, Asia Pacific and Japan. For questions about training in your region, please contact us using: Micro Focus Education From this webpage you can provide us with your contact details and descriptions concerning your inquiry. One of our regional training coordinators will be in touch to assist you. For general feedback please e-mail: educationfeedback@microfocus.com Micro Focus forums and blogs Join the conversation with experts and colleagues to get advice, discuss issues, and find solutions. Register an account to post on the Community Knowledge Base. Micro Focus Education Terms and Conditions Micro Focus Education Application Performance Management Training Page 25 of 32
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7. The Other Training Plan Guides Want to learn about courses from Application Delivery Management, Cloud Automation, Business Service Management, Service Portfolio Management, Enterprise Security Products, or Big Data? Visit the Training Plan Guide portal to see the other Training Plan Guides. Application Delivery Management Application Delivery Management (ADM) solutions help you release applications faster through improved collaboration, traceability, and productivity. This Training Plan Guide provides an overview all offerings within the ADM portfolio including ALM, ALM Octane, Unified Functional Testing, LeanFT, Performance Center, LoadRunner, StormRunner Load and Mobile Center. Cloud and Automation The adoption of mobility and cloud computing is accelerating the application life cycle and increasing pressure to take a user-centric approach to design and delivery. This Training Plan Guide overviews all offerings within the Cloud and Automation portfolio. Micro Focus Education Application Performance Management Training Page 27 of 32
28 Chapter 7: The Other Training Plan Guides Application Performance Management Application Performance Management (APM) is an application monitoring and management solutions that provide a 360 view to ensure the performance of desktop, web, and mobile apps in your on-premise, cloud, or hybrid environments. Operations Bridge Operations Bridge provides the ability to sense, analyze and adapt to manage IT services that support digital business. With advanced event correlation, log intelligence, predictive analytics and automation you can remediate issues across all your technologies to prioritize business targets. Network Operations Management Network Operations Management (NOM) suite provides a fully comprehensive and automated solution that fine tunes fault management and increases availability, unifies fault and performance management, automates change and configuration management to enable compliance, and automates IT processes. Dev Ops Micro Focus provide the consultancy and expertise needed to realize business value from Micro Focus Software. Micro Focus Education provides training on Micro Focus DevOps Solutions and third party software to drive adoption and maximize your business value. The Education available includes: DevOps training, Agile Training and IT4IT training. IT Service Management Micro Focus IT Service Management software and solutions allow you to access comprehensive IT and business services that propel your enterprise to growth and innovation. This Training Plan Guide overviews all offerings within the IT Service Management portfolio. Information Management & Governance Micro Focus Information Governance solutions efficiently protect a new generation of Big Data, which is spread across a range of locations, applications, and formats. Our solutions deliver comprehensive, easy-to-use data protection that maximizes storage efficiency and performance. Check out the Training Plan Guide to learn more. Vertica Vertica allows you to manage and analyze massive volumes of structured and semistructured data quickly and reliably. This guide outlines our ever-growing portfolio of courses on managing your Vertica environment and performing in-depth analysis of your data. Micro Focus Education Application Performance Management Training Page 28 of 32
Security Products From applications to infrastructure, enterprises and governments alike face a constant barrage of digital attacks designed to steal data, cripple networks, damage brands, and perform a host of other malicious intents. Micro Focus Security Products is our answer to these threats and attacks. This Training Plan Guide overviews all offerings within the Security portfolio. 29 Security Awareness By now, security education should be a top priority for any organization with information to protect, which is EVERY organization. Technology is a credible line of defense, but it cannot be the only one. Your employees need to know how they can help protect your company s sensitive data and be motivated by why they should care about protecting it. By simply educating your employees on security best practices, you can prevent 40% of data breaches caused at organizations by careless or unwitting insiders. This Training Plan Guide lists all the Security Awareness learning solutions. Micro Focus Education Application Performance Management Training Page 29 of 32
Index Accreditation, 9 Application Performance Management, 7, 8 APM 9.3 Application and Service Health, 24 APM 9.3 Interactive Training Created by ART, 20 APM 9.x Essentials, 18 Business Service Management 9.x Advanced, 18 Courses, 17 Diagnostics 9.2 Essentials, 22 Products, 7 Real User Monitor 9.x Essentials Workshop, 21 Recommended APM Learning Path, 24 SiteScope 11.x Essentials, 23 Certifications, 9 Contact Us, 25 Education, 11 Control, 11 Getting Ahead of the Game, 12 Protecting your Investment, 12 Return on Investment, 12 Time to Market, 12 Our Instructors, 15 Make It Interesting, 15 Make It Relevant, 15 Training Delivery Options, 13 Customized Training, 14 elearning, 14 Instructor Led Training (ILT), 13 Self-Study, 14 Virtual Instructor Led Training, 14 Training Plan Guides, 27 Micro Focus Education Application Performance Management Training Page 30 of 32
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Application Performance Management Training 2017 Micro Focus. All rights reserved. Micro Focus Education