www.wipro.com Architecting Your Enterprise IT to be Industrial Internet Ready John D Souza Sr. IT Architect with the Manufacturing and Hi-Tech vertical at Wipro
Table of contents 03... Abstract 03... Introduction 04... Tapping the Right Areas 04... Components of Industrial Internet 05... Preparing your Enterprise 06... Conclusion 07... About the Author 07... About Wipro Ltd.
Abstract With the emergence of Industrial Internet by which machines can be integrated with network technologies - many technology companies are in the process of inventing solutions to make it a part of their industrial operations. Organizations are looking to transform but only the most prudent and strategic adopters will secure a competitive edge. Industrial Internet connects machines to the Internet, making way for data collection and analysis that help predict shutdowns and streamline operations. In order to be a part of the new information power house driven by Industrial Internet, organizations need to align their IT architecture and connect the enterprise internally. Introduction Ever since the term Industrial Internet emerged to indicate the extended reach of the Internet to machines, it has revolutionized ideas on making industrial operations, maintenance, supply chain and production more connected and collaborative. The concept hinges on large volumes of machine data being captured, transmitted, analyzed and responded to in a meaningful decision window of time. However, to be Industrial Internet ready the questions that many organizations are pondering on are: Where to start? What to do now? What IT architecture principles and patterns to adopt? This paper peeks into the use cases and evaluates the path to early adoption. 3
Tapping the Right Areas From a maintenance perspective, use cases involve: Industrial Internet use cases apply to supply chain, operations, maintenance, logistics, procurement, sale & marketing, etc. Supply chain is effective when materials and services can be offered at reduced costs and delivery timelines. Industrial Internet is, therefore, being explored to: Kicking off preventive maintenance activity to avert break down in the plant Orchestrate repair and maintenance activity at remote locations 1 Provide real-time information on stock locations, stock levels and stock depletion rates 3 Provide insights into quality of spares and materials (showing patterns of machine behavior, response, efficiency and materials that are of superior quality) 2 Support Just in time (JIT) delivery of material and spares 4 Strategize positioning of storage locations and warehouses to reduce delivery time Capture data that led to the failure of the production line and improve failure predictability Industrial Internet capabilities can also help contain the cost of R&D by realizing virtual or simulated test beds to examine new concepts or technologies before exposing them to the real world, which could prove to be more expensive to parameterize. From all of the above use cases it is clear that Industrial Internet potentially brings together related departments to collaborate and act 5 Track vehicle movement and truck engine vitals to avert breakdowns, etc. For Manufacturing Operations Management, it is necessary to have information on a plant s internal operations and to be able to respond to plant stability issues. This can be done by: Remotely easing instability in unison with each other demonstrating synergy and rapid response to the business environment. Components of Industrial Internet There are various components that go into realizing Industrial Internet such as sensors, control systems, networks, storage technology, applications and algorithms, etc. Many components are already available but as the demand for Industrial Internet increases, the focus is on handling substantially larger volumes of information. This challenges network technology, data storage technologies, processing powers and security solutions. Guiding resources remotely to solve the issue rather than losing time making the scarce expert resources travel to the site, etc. There is indeed a lot of innovation required from technology vendors on the foundational aspects of Industrial Internet components. However, businesses and organizations cannot afford to wait for technology to reach full maturity before preparing their enterprise IT to plug into Industrial Internet. 4
Preparing your Enterprise To be prepared for this next big IT revolution, IT architectures of the enterprise need certain extensions and enhancements. There are some key areas that organizations should embark on to be prepared. For starters, there is a need to build the business case. Business architects need to start envisaging the business case to plug the enterprise into Industrial Internet. As businesses focus on reducing costs, improving quality of products and services and building context around customers and partners to improve the quality of interactions and collaboration, business architects need to identify areas of business processes and operations that can be benefitted by wiring into the Industrial Internet. Next is the need to make enterprise information congenial to Industrial Internet. The question is: How information coming from the Industrial Internet can be coupled with enterprise business information so that the two together provide a 360 degree view of the business environment which includes sales, procurement, manufacturing, maintenance, investments, etc. To achieve this, first set your existing business enterprise information in order. Organizations still struggle with multiple versions of truth, disparate IT systems, inconsistent data standards, data governance issues, etc. Modern Enterprise Information Management practices have emerged to provide actionable information platforms that can be easily pollinated with Industrial Internet information to support the use cases in an integrated manner. In addition, organizations need to set up Contextualized Information Distribution. As the wealth of information available to the organization s employees begins to grow, productivity could take a hit unless information presented is concise, relevant and accurate. Users need information contextualized and served rather than a find what you need model. This concept is prevalent in the online retail world where consumer context is gauged and advice rendered on most relevant products and services for sales, etc. The solution to do that is here and much in use. It is also important to invest in analytics and knowledge management. Industrial Internet coupled with analytics will become a powerful instrument in decision making. Analysis is the precursor to defining rules to process the data coming from Industrial Internet that will help predict business outcomes. Organizations must invest in data science to discover the intelligence and mathematical models to process the information storm from Industrial Internet. In addition, analytics and insights should be harnessed with effective knowledge management capabilities. This includes the entire knowledge lifecycle - from generation, growth, perspective and business incorporation. At the level of the machines, there is a need to build sensor topology strategy and control system security policies. To gather data and to understand what is happening at the operational level, organizations must invest in identifying appropriate sensors and their positioning in order to capture and provide actionable information at the decision making points. Control systems, on the other hand, are responsible for operationalizing human decisions which are based on the insights from Industrial Internet. The policies for exercising control are critical to ensure that that control is put in the right hands. Hence, well defined and strong security policies are prerequisites for Industrial Internet to go live. Transformation Roadmap To build the capability, the organization will need to run the overall agenda along multiple Tracks that converge into the final capability outcomes. Along the business track identify that most befitting business cases that define winning stories. On the information congeniality track get enterprise information aligned to provide actionable information around which machine data can provide additional dimension for business decisions. With respect to application track, re-look at the overall application hosting architectures to deliver contextualized information. The Analytics Track should go along with machine data collection from sensors to make sense of insights from Industrial Internet. The design of control systems with the in-built security that respond effectively to the Industrial internet is last but not the least in completing the automation cycle that seeks the realization of proactive response, safety, health and countless other benefits to Industry operations and maintenance. 5
Conclusion To benefit early in the game, you need to invest in an enterprise IT architecture that will deliver the power of Industrial Internet to decision makers. If your organization is struggling to adopt a zealous investment strategy to support being prepared, you should align the building blocks to the business benefits that service an enterprise level audience. The building blocks in this case would have to be extensible and supported by an ingenious financial model that benefits key investors and at the same time delivers timely business value to ensure your enterprise is seen as a leader in running a profitable and customer sensitive business. 6
About the Author John D Souza John D Souza is a Sr. IT Architect with the Manufacturing and Hi-Tech vertical at Wipro. He has 14 years of experience in the IT industry and is adept at advising customers on Enterprise Information Architectures, helping them define their information strategy and adopt best-in-class technology solutions. He is well recognized for his work, winning multiple awards and customer accolades for his contributions. About Wipro Ltd. Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Business Process Services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of Business through Technology - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner s approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of over 140,000, serving clients in 175+ cities across 6 continents. For more information, please visit www.wipro.com 7
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