RAID UTILITIES CONTINUOUSLY ASSURE REVENUE CYCLES AND IMPROVE PROCESS EFFICIENCY WITH AUTOMATED AUDITING SOFTWARE

www.wedotechnologies.com RAID UTILITIES CONTINUOUSLY ASSURE REVENUE CYCLES AND IMPROVE PROCESS EFFICIENCY WITH AUTOMATED AUDITING SOFTWARE

Index WEDO TECHNOLOGIES RAID UTILITIES ENTERPRISE BUSINESS Assurance (EBA) END-TO-END SOFTWARE THE UTILITIES INDUSTRY CHALLENGES AddressING Key Business Challenges with RAID UTILITIES _ EBA 4 Processes Empowering users to implement an EBA strategy

WeDo Technologies RAID Utilities 3 WHAT IS ENTERPRISE BUSINESS ASSURANCE? EBA EXPLAINED. THINKING BY ANALOGY. The Enterprise Business Assurance (EBA) concept can be compared to the dashboard of a car. Well, not the dashboard alone, but also the sensors connected to each critical component of the vehicle that reports back to the dashboard where the information is made visible to the driver. THROTTLE POSITION SENSOR AMBIENT AIR TEMPERATURE SENSOR ABS WHEEL SPEED SENSOR DETONATION (KNOCK) SENSOR COOLANT LEVEL SENSOR CRANKSHAFT POSITION SENSOR STEERING RATE SENSOR REAR WHEEL LEVEL SENSOR Sensors can help cut fuel consumption and harmful emissions. They play a part in boosting engine efficiency and vehicle safety to ensure greater driving comfort and enjoyment. To fulfill the task of capturing and transmitting data. They also need to function perfectly in the presence of other sensors, in addition to offering a long service life. LIKE TODAY S CAR, COMPANIES THAT ADOPT EBA ARE LOADED WITH BUSINESS SENSORS Through the use of dashboard and sensors, anomalies or abnormal activity anywhere in the vehicle can be easily spotted and the driver will be notified through an alarm. Like the car sensors and the dashboard, think of Enterprise Business Assurance (EBA) software as the technology that assists modern corporations in reducing business losses by improving performance. Through CONTINUOUS MONITORING, the costs and limitations of manual oversight can be reduced by instituting automated controls in financial applications and other business support systems. Enterprise Business Assurance (EBA) systems (like WeDo Technologies RAID) work exactly the same way as a car dashboard, only instead of being designed for a car, they are designed for companies that want to run their business more efficiently. According to each company s strategy, software sensors are designed and strategically placed into company departmental operations such as Metering, Field Operations, Billing and so on. A dashboard with a host of warning lights is designed to let you know about the overall status of the company.

4 WeDo Technologies RAID Utilities Enterprise Business Assurance Software RAID EBA Software enables businesses to become more efficient. By providing enhanced controls, earlier access to information, and by reducing complexity, it helps utility providers all over the world to assess, design, implement and evaluate the health of their business through continuous controls monitoring. POTENTIAL BENEFITS OF EBA SOFTWARE A proven mechanism to automate manual controls and processes Reduce the amount of time spent on error correction and focus on valuable analysis instead Reduced manual SOX testing Move from frequent oversight to continuous oversight to avoid potential regulatory non-compliance Reduce ERP system or business process limitations and inefficiencies A platform to continuously assess risk for audit planning and scoping purposes Increased coverage and frequency of audits Quickly implement an end-to-end tool capable of root cause analysis for errors, policy violations, fraud, and misconduct

WeDo Technologies RAID Utilities 5 RAID UTILITIES provides utility companies with an end-to-end auditing tool that allows them to monitor the whole business cycle, by identifying points of control through revenue and cost value chain.

6 WeDo Technologies RAID Utilities END-TO-END SOFTWARE SELF-SERVICE ANALYTICS DASHBOARD & REPORTING ADAPTIVE CASE MANAGEMENT ETL & CEP MEASURING AND AUDITING TOOLS UNIFIED VALIDATION ENGINE POWER to the Users! RAID Utilities collects information from different platforms (metering, billing, collections, CIS). This enables the system to process large data volumes in any format. Using the system s Integration components, you can read, process, enrich and load data to perform business assurance validations. Furthermore, the solution allows you to analyze business performance using standard or customized reports, KPI dashboards, drillable views, snapshots and trends, as well as webbased reports and graphs. WEB PORTAL RAID's ETL & CEP _Data collection is as a strategic requirement, for auditing utilities business performance. Extracting data from operational systems, transforming and merging that data, and creating an integrated data structure for auditing purposes is one of RAID s key features. RAID s ETL provides the ability to extract, transform, and load (ETL) data from different sources into a database or data mart to make it available for further contextualized analysis. RAID s ETL and Complex Event Processing (CEP) capabilities have been developed to collect data and context for analysis from the latest data repositories such as Hadoop distributions for supporting big data, in-memory database management systems (DBMSs), and logical data warehouse architectures. RAID's MONITORING AND MEASURING TOOLS _Business process owners who don t apply predictive metrics to cross-boundary business processes leave their organizations vulnerable to risk and inability to execute their business strategies. To avoid these results RAID provides a set of tools that provide augmented monitoring and measuring capabilities include: _Visual KPI designer _Business Sensor tool which improves KPI awareness _RAID Enterprise Business Assurance Cockpit, which provides enterprise visibility of business performance across all processes _Balance ScoreCards align business activities to the vision and strategy of the organization

WeDo Technologies RAID Utilities 7 RAID's UNIFIED VALIDATION ENGINE (UVE) _Ensuring the accuracy of data is a core function of RAID Utilities, helping to increase efficiency and empower users. RAID s UVE is a specific collection of design-time and runtime software that enables utilities players to explicitly define, analyze, execute, audit and maintain a wide variety of business logic, collectively referred to as rules. Due to its intuitive graphical modeling features, RAID s UVE supports you throughout the iterative process of creating, managing, optimizing and maintaining business rules. SELF-SERVICE ANALYTICS _An investigation often requires more than a simple query. Because data needs to be transformed, or splitting a query into multiple steps is often recommend to reduce complexity or manage performance impact. For these use cases RAID now offers Data Blueprints, where each analysis is designed as a flow, in a much more intuitive way. The tool allows users to explore data and experiment with visualizations on their own, without frustration with IT backlogs and lack of flexibility. RAID's WEB PORTAL _RAID WEB PORTAL helps an organization efficiently construct consistent, digital touchpoints across the enterprise during business process Monitoring and Controls. It delivers a superior experience mainly due to: _Organization Hierarchy _Mobile Support _Responsive Design ADAPTIVE CASE MANAGEMENT _Resolution time (or TTR for time-to-resolution) helps organizations track the average amount of time spent resolving issues. RAID s new case management tool was built from scratch and specifically designed to reduce time to resolution. We have done this by enabling the end user to understand and maintain the pre-defined workflow. _Prepare and analyze data analysis before presenting the case to the analyst _Track all case activity and history in the case timeline, define SLAs and escalation paths _Monitor process performance from a technical and business perspective RAID's DASHBOARDING AND REPORTING _Based on WeDo s collaboration with its customers, RAID Software establishes a new benchmark in terms of User Experience. RAID presents a completely new FLAT DESIGN, which is more intuitive and easier to use, thanks to new visual components, smart highlights, infographics and extensive use of tips for increased productivity.

8 WeDo Technologies RAID Utilities WHICH AREAS DOES RAID UTILITIES COVER? The typical Utility business cycle comprises five main areas: 1_ Metering & Reading: all activities related to the data collection, consumption calculation and lifecycle management of meters. 2_ Field Operations: on field activities performed by internal and external teams, where operational effectiveness, costs, Service Level Agreement (SLA) fulfillment, contracts management or others in need of control. 3_ Billing & Collections: creating and sending accurate and on time invoices, receivables management and payment handling. 4_ Contracting / Switching Auditing: managing the life cycle of a customer includes creating, switching or canceling a legal and commercial relation with the company, where the Utility is expected to provide the best customer experience possible. 5_ Fraud Management: Internal and external fraud initiatives touch every area of the commercial cycle, representing a large share in the potential loss of revenue in a Utility. Looking at these five areas, we can say that the last two Contracting/Switching and Fraud Management can be analyzed transversally since the various types of contract modifications and fraud detection events usually requires data, activities and resources from the other three areas outlined. RAID UTILITIES: MONITORING AND AUDITING THE VALUE CHAIN Contracting / Switching AUDITING FRAUD MANAGEMENT Metering & Reading Field Operations Billing & Collections METERING ASSURANCE FIELD OPERATIONS ASSURANCE BILLING ASSURANCE Utilities Control Framework COLLECTIONS ASSURANCE

WeDo Technologies RAID Utilities 99 RAID UTILITIES Smart metering and smart grid initiatives, customer expectations, regulatory demands, dynamic pricing, distributed energy resources are some of the greatest challenges the utility industry faces today and are forcing major transformations within. Many utilities are rethinking their business models and business processes as a result of the shift in the way electricity, gas or water is generated or intake, delivered and consumed. These challenges create additional pressure for Utilities to manage and implement existing and new operational control strategies while managing the associated risk. RAID Utilities software offers a set of technologies and features capable of monitoring your business in order to automatically identify potential areas of revenue loss, help to manage costs and detect fraud. By implementing in your Company an end-to-end automated auditing tool which allows the monitoring of the whole commercial cycle, through control points and validations based on your own business rules, you will maximize investments and accelerate value creation. Overseeing key business areas such as contracting, metering, field operations, billing, collections and fraud management, RAID Utilities assists modern utility companies to rely on their data and processes, by discovering inconsistencies and promptly acting to minimize consequences.

10 WeDo Technologies RAID Utilities How to address key business processes with RAID Utilities RAID solution to each process Short description Issues It Supports to Resolve Departments METERING ASSURANCE RAID Utilities is designed to control and mitigate risks associated with Meters & Meter Reading activities, focusing on consistency and fraud, identifying faulty meters and data integration between several systems; it also checks for metered data that isn t billed, controls the costs associated with meter maintenance and installation, collects evidence and records incidents of potential fraud. _Meter Readings _Faulty Meters _System or Human Errors _Billing for Metered Data _Operational Cost Inefficiencies _Smart Meters - new challenges _Internal and External Fraud _Internal Audit _Energy Management _ Fraud & Risk Management _Operations _Customer Care _Information Systems FIELD OPERATIONS ASSURANCE RAID Utilities encompasses all the activities required for field operations, including meter and device management, ensuring on-time/ on-quality service, keeping costs under surveillance, control of SLAs, fraud management and improved efficiency across the four typical activities: Installation; repair; routine maintenance and meter. Keeping track and control of field staff assignments is also a typical daily concern for Utilities Companies. _System or Human Errors _Incorrect Work Order Information _Field Staff Inefficiencies _Customer or S/P Disputes _Operational Cost Inefficiencies _Customer Dissatisfaction _Internal and External Fraud _Operations _Internal Audit _Energy Management _Fraud & Risk Management _Customer Care _Information Systems BILLING ASSURANCE RAID Utilities audits and monitors billing related processes, from the time service is first initiated until the bill is generated, in 3 main areas: Billing Quality indicators that states the general health of the billing data used for billing calculations and billing delivery, and also express the overall quality of billing process end-to-end; Billing Accuracy that measures the consistency and accuracy of the information flow from meter consumption to billing; also delivers performance report information along all organization departments; and, Billing Efficiency that monitors the efficiency and performance of the billing related processes. _ Data Integrity (The accuracy of information and its conformity to its expected value) _ System / Human Errors _ Processes or Systems Inefficiency _ Abuse & Fraud Occurrences _ Billing Teams Inefficiency _Internal Audit _Fraud & Risk Management _Customer Care _Financial Management _Information Systems COLLECTIONS ASSURANCE RAID Utilities allows utility organizations to monitor the efficiency of the customer credit scoring process, along with distinct collections and dunning strategies. It also measures the performance of internal and external debt recovery agencies. _ System or Human Errors _ Incorrect Customer Information _ Process or System Inefficiencies _ Collections Team Inefficiencies _ DCAs (Debt Control Agency) Interaction Inefficiency _ Risk Analysis Errors _ Abuse & Fraud _Internal Audit _Fraud & Risk Management _Customer Care _Financial Management _Information Systems

WeDo Technologies RAID Utilities 11 METERING ASSURANCE The Meters & Meter Readings component includes all activities related to data collection, calculation and the lifecycle management of meters. With the deployment of smart grids and the introduction of smart meters, utility companies will need to process and manage huge amounts of new data in a near real-time basis, which could severely impact utility organizations. The accuracy of meters and the meter reading process directly impacts the profitability of a Utility company. To ensure accuracy, it is essential for utility providers to implement a continuous and automatic auditing process that can guarantee the consistency and coherence of information and prevent fraud from impacting the meter-to-cash flow. RAID Utilities is designed to control and mitigate risks associated with meters & meter reading activities, focusing on meter consistency and fraud, faulty meter controls and systems, and even human errors. For instance, integration between several systems is typical in the utilities systems landscape, potentially leading to meter data that isn t being billed correctly, or costs incorrectly associated with meter maintenance and installation. In these instances, a system is required to collect evidence and records of potential fraud. Some frequently asked questions: How accurate are our meter readings? How efficient are my readings collection process? How can we improve our consumption fraud detection process? How to detect what the Smart Meters Challenges are? How can we decrease meter related costs? Key Benefits of Meter Assurance: _ Reduce % of billing errors and costumer complaints _ Avoid meter reading discrepancies across different channels _ Improve readings and meter efficiency and accuracy _ Identify abnormal variations in energy consumption _ Detect issues in meter data integrity _ Prevent repetition of reading anomalies _ Control overall meter costs

12 WeDo Technologies RAID Utilities FIELD OPERATIONS ASSURANCE Field Operations includes all the diverse activities related to teams in the field, such as meter readings; preventive maintenance of equipment; equipment installation and configuration activities; oversight of operating conditions and safety equipment / systems, especially around optimizing their performance; managing information about the assets used; and fraud detection/prevention. RAID Utilities encompasses all the activities required to maintain productive Field Operations, including meter and device management, on-time/on-quality service delivery, cost surveillance, control of SLAs, fraud prevention and efficiency improvements across four typical activities: Installation; Repair; Routine maintenance and Meter Readings. Keeping track and control of field staff assignments is another typical daily concern for most Utility Companies. Field Operations Accuracy measures the consistency of data and the efficiency of Field Operations teams to evaluate the quality of work performed. Field Operations Performance monitors the operational and business KPI s associated with the management of the activities of the field staff teams, tracking the overall achievements and keeping costs under surveillance. The Field Operations S/P (Suppliers/Partners) Management audits the contracts, agreements or payments flow with suppliers, partners or outsourcers contracted to perform on-field operations on behalf of the company. Some frequently asked questions: Are work orders accurate and executed on time? How efficient are the teams in the Field? How do we identify patterns of fraud? Are contractor costs under control? Are contractor invoices accurate? Key Benefits of Field Operations Assurance: _ Measure team s performance and profile them regarding: quality of service, cost-benefit relationship, customer feedback, rescheduling needs and fraud patterns _ Identify discrepancies on work orders and within the order handling system, validating the correct service types are executed and the correct fees applied _ Measure QoS (Quality of service) through monitoring of reassignments vs. needs, post-visit anomalies, customer satisfaction (if available) _ Assure data quality and integrity across systems _ Identify duplicated service orders and overlapped itineraries _Audit 3 rd party invoices related to installation, deactivation, switching and outage resolution services.

WeDo Technologies RAID Utilities 13 BILLING ASSURANCE Billing is a critical component for all Utility Companies. Auditing the billing process is very important, as there are several risks associated to this process that must be monitored and minimized to control impacts like revenue loss and brand protection, as well as legal and regulatory obligations. RAID Utilities is a proven, easy-to-use, flexible solution to effectively automate, manage and grow your end-to-end Business Assurance process, including ensuring regulatory compliance. RAID Utilities audits all billing related processes, from the first validation of the goods and services offered to a customer until the bill is generated. Billing Assurance tracks performance across 3 main areas. There is the Billing Quality, providing a set of indicators and controls to quantify and classify the various outcomes of the billing process: rating calculations, bills, bill amendments, invoices, regulatory flaws, etc. Also, the Billing Accuracy feature has indicators and controls that measure the level of integration and accuracy of processes across different platforms and systems within the company s IT infrastructure. The Billing Efficiency feature monitors the efficiency and performance of all billing related processes, to assure timely and correct procedures. Some frequently asked questions: How accurate is the billing calculation? How efficient is the switching process? Where do we have abuse and fraud?? What percentage of bills are paid in full every month? Do we have systems integration issues? How fast do we solve billing complaints? Key Benefits for Suppliers: _ Quickly get customers to a billable status _ Assure data accuracy (master and metering) for all billing calculations _ Create a more positive customer experience _ Comply with regulatory requirements _ Assure invoices for DSO network usage are accurate (if applicable)

14 WeDo Technologies RAID Utilities COLLECTIONS ASSURANCE Ensuring an accurate collections process requires the use of automated internal audit processes paired with predictive analytics. At the very least, collections assurance should include managing and auditing the various rules for credit scoring, along with in-house collections and external collections processes. RAID Utilities covers collections Management, with different areas and activities that must be performed to keep customer debt under control; predict and minimize future bad debt; maintain good customer interactions and avoid customer complaints or switching. Some frequently asked questions: Is customer risk well defined? How accurate is our collections strategy? Where do we have abuse and fraud? How efficient are our negotiation plans? Who are the best DCA/Legal agencies? What is the monthly recovery rate? How is overdue debt distributed? What is the monthly churn rate? Key Benefits of Collections Assurance: _ Evaluates the credit risk for each customer, including tracking credit scores, purchases and buying behavior over time; _ Monitors customers for credit fraud; _ Allows the collections team to evaluate the success of their collections strategy; _ Validates the eligibility rules used to create and assign debt packages to Data Collection Systems or to legal agencies; _ Provides a set of standard, out-of-the-box scoring, collections and debt recovery measures and KPIs (Key Performance Indicator), allowing the Utilities companies to quickly evaluate the performance of their collections team; _ Measures the efficiency and accuracy of debt recovery and the associated commission plans.

WeDo Technologies RAID Utilities 15 Do you prefer to have 400 KPIs or the 10 that speak your business?

16 WeDo Technologies RAID Utilities Empowering COMPANIEs to implement an ENTERPRISE BUSINESS ASSURANCE (EBA) strategy RAID Utilities empowers users with an end-to-end tool that enables social collaboration across the organization. It connects different roles, so several departments can continuously monitor all the information that impacts the company s performance. THE FINANCIAL CONTROLLER uses RAID to control and validate the billing cycle from the DSO to each supplier (network usage) and assures data integrity (master and metering) for billing calculations ENERGY AND OPERATIONS MANAGER uses RAID to audit activities related to field operations, especially regarding the installation and maintenance of meters and utility devices. Also keeps track of the field staff assignments INFORMATION SYSTEMS MANAGER uses RAID to audit meter data and usage information to assure the quality and accuracy of installed meters, and check for fraudulent meter installations and malfunctions THE INTERNAL AUDITOR uses RAID to take advantage of an end-to-end tool that optimizes all auditing actions. Through a combination of rules and data analytics, any unexpected deviation or fraud attempt will lead to a case that can be properly followed, detailed and solved CUSTOMER CARE uses RAID to keep customer debt under control and predict and minimize future bad debt. The system is also used to promote good customer interactions and reduce complaints or switching

WeDo Technologies RAID Utilities 17 Visit us at WEDOTECHNOLOGIES.COM and learn how RAID IS HELPING UTILITY COMPANIES around the world BUSINESS PROCESSES Learn how RAID Utilities addresses each business process and visualize detailed product screenshots. MOBILE Access information and download our product materials from your mobile device. VIDEO Just scroll down to watch our videos where you can easily capture EBA s value to your company.

WHY WEDO TECHNOLOGIES? WeDo Technologies is a worldwide leader in revenue and business assurance, providing software and expert consultancy, to intelligently analyse large quantities of data from across an organisation helping to negate or minimise operational or business inefficiencies and allowing businesses to achieve significant return on investment via revenue protection and cost savings. WeDo Technologies works with some of the world s leading blue chip companies in telecommunications, retail, utilities and finance. WeDo employs over 500 highly-skilled professionals, and its software solutions are deployed by more than 170 customers in 96 countries. WeDo Technologies, Assuring your Business for the Future. OFFICES PORTUGAL _ Lisbon PORTUGAL _ Braga AUSTRALIA _ Sydney BRAZIL _ São Paulo BRAZIL _ Rio de Janeiro BRAZIL _ Florianopolis EGYPT _ Cairo FRANCE _ Paris IRELAND _ Dublin MALAYSIA _ Kuala Lumpur MEXICO _ Mexico City POLAND _ Warsaw SPAIN _ Madrid UK _ Reading USA _ Chicago USA _ Washington ON THE WEB www.wedotechnologies.com/en/raidutilities www.wedotechnologies.com GENERAL INFORMATION customerservices@wedotechnologies.com SCAN THIS QR CODE TO LEARN MORE ABOUT WEDO TECHNOLOGIES UTILITIES SOLUTIONS. Download a QR code reader to your mobile phone at the Apple Store or in the Android Market for free.