NCS Global Corporate Presentation Q1-2014 Rev. 2012 08 28
What we do How we do it Our guarantees Standards we observe Contact and Social Media 2
ASSET RECOVERY SECURE DATA DESTRUCTION PARTS HARVESTING REMARKETING E-WASTE RECYCLING 3
NCS Global Hubs Rochester, New Hampshire Morrisville, North Carolina Please note: E-waste accepted at our US locations is always processed domestically, and never shipped overseas for disposal. 4 We are continually adding new partners both domestically and globally if you don t see the area where you have recycling needs, talk to us and let us see if we can help
What we do How we do it Our guarantees Standards we observe Contact & Social Media 5
IN AUDIT TEST OUT on-site data destruction ship to our facility capture basic asset info sort per triage guidelines generate receipt report in-depth system analysis value determination generate report and certificate of disposal refurbish units harvest for parts remarketing/resale recycle (downstream) 6
Automates Hard Drive sanitation (multi-pass overwrite) Interrogates BIOS data with triage guidelines, to automate disposition Logs and tracks all transactions for QC Independently verified for code integrity and output compliance Compliance: DoD 5220.22-M, NIST 800-88, HIPAA, SOX Designed by NCS Global 7
The NCS Global process maximizes: Security Rigorous hiring process & security systems (to NAID standard) Extensive quality control Value Refurbishing and parts harvesting In-depth testing Efficiency Strict Service Level Agreements (SLAs) Fast turnaround time The NCS Global process minimizes: Environmental impact Zero landfill impact We are e-stewards & R2/RIOS certified 8
What we do How we do it Our guarantees Standards we observe Contact & Social Media 9
Our service level agreement (SLA) guarantees: Value returned Predetermined pricing Revenue share/consignment model Hybrid model Fast, reliable processing We settle within 30 days of asset receipt Multiple layers of quality control and reconciliation Total data security Data sanitization, degauss or shred HIPAA/NIST/DoD/SOX compliant 10
NCS Global only employs accountable partners - Identification of downstream partners Strict downstream vetting process: Downstream questionnaire/site visits and audits Signed agreement (in conformance with client SLA) - Verifiable documentation of materials disposition First tier and all subsequent partners End-to-end reconciliation - Quarterly reconciliation of downstream activity Mass/material balance (inflow-outflow) - Highest levels of insurance Environmental insurance of $10MM Technology insurance (including network & information security) of $5MM 11
NCS Global keeps you in the loop: Customizable reporting Start-to-finish asset level tracking (by serial number) Itemized receipt and settlement reports: Asset specifications Testing results Fees Value returned Disposition Certificate of recycling/disposal 12
What we do How we do it Our guarantees Standards we observe Contact & Social Media 13
2005 ISO & OHSAS Certifications 2007 EPA Performance Track Award 2008 State of NH Aspiring Leader Program 2008 State of NH Green Leader Program 2010 e-stewards Certification 2012 R2 / RIOS Certified Electronics Recycler Certification 14
What e-stewards and R2/RIOS certification means to us: No disposal shortcuts allowed We ask our recyclers hard questions about their disposal process We track material from the moment it leaves our dock Complete downstream transparency We interview, visit & audit all of our downstream vendors on an on-going basis Start-to-finish reconciliation and visibility with material balance We re ahead of the game Future-proofing our business with stringent standards NCS Global was one of only three North American firms to receive the first round of e-stewards certifications in 2010 15
Parts harvested by triage guidelines We maintain a large inventory of parts (50,000+) Over 5,000 unique SKUs 90 day warranty on parts 16
Large, satisfied customer base 500+ active customers Majority are return customers 99.3% customer satisfaction in independent survey Low returns (<1%) Process improvement & testing ensure high quality Manufacturer spec diagnostic testing On-going cycle count and purging Asset Refurbishing Laptop/desktop/server/IT peripherals 17
Phone: 1.603.926.4300 1.800.545.ITAD Email: info@ncs Globalcomputers.com NCS Global Computer Services NCS GlobalComp NCS Global Computer Services, Inc. 18
Fully compliant and traceable zero-landfill e-waste recycling Hassle-free process with turnkey logistics management (pick, pack & freight) Strict quality control and detailed documentation Top-tier industry and environmental certifications, including e-stewards and R2/RIOS $10M in Environmental insurance and $5M in Technology E&O liability insurance including network and information security coverage End-to-end asset level tracking DoD, NIST, SOX and HIPAA compliant data destruction and mobile drive shredding (with serialized certificates of destruction) Competitive fees and market-based revenue share MBE/DBE certification 19 An inventory of over 50,000 replacement parts available with same-day shipping