SteelCentral Portal. Take the War Out of the War Room

SteelCentral Portal Take the War Out of the War Room

Traditional Performance Management Approach End User Network Web Apps Services Databases Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions 2015 Riverbed Technology. All rights reserved. 4

Approach creates challenges in the enterprise 64% 81% 50% of organizations use a fragmented approach to technology monitoring of IT organizations regularly leverage cross-domain teams to tackle performance issues of IT employee time is wasted on rootcause analysis.. 2015 Riverbed Technology. All rights reserved. 5

Can Have Significant Impact on the Business August 2013 Software bug triggered a massive, 3 hour trading halt in the U.S. Exchange interdependency causes worldwide ripple effect. 1 March 2015 JetBlue system failure delayed flights throughout day. Passengers stuck in long lines, unable to check bags or get boarding passes. 2 March 2015 ios App Store and itunes store suffers outage as devices can no longer connect to the store. Losses around 2.2M per hour. 3 1 http://www.itbusinessedge.com/slideshows/downtime-report-top-ten-outages-in-2013-05.html 2 http://www.boston.com/news/local/massachusetts/2015/03/30/widespread-outage-jetblue-airways-causes-delays-logan-other-airports/pkydpsh9rsrrofhyyhephl/story.html 3 http://www.zdnet.com/article/apples-itunes-store-app-store-experiencing-outages/ 2015 Riverbed Technology. All rights reserved. 7

New Approach Needed for Managing Performance Manage Issues Proactively before Users Notice Improve Cross-Domain Performance Visibility & IT Value Improve Collaboration and Reduce Silos Across Groups 2015 Riverbed Technology. All rights reserved. 9

Introducing the SteelCentral Portal SteelCentral AppInternals Monitor end user experience and trace code level transactions to provide application performance visibility SteelCentral NetProfiler Troubleshoot network and application issues with end to end network performance monitoring SteelCentral NetSensor Capture data from all of your components for a complete application performance picture SteelCentral AppResponse Monitor true end user application experience and fix application performance problems SteelHead SteelHead Optimize traffic across your Wide Area Network 2015 Riverbed Technology. All rights reserved. 11

SteelCentral Portal for Holistic Performance Management Graphical Application Discovery Data Driven Metric Guidance Efficient Management Reporting Relevant Stakeholder Views Portal Collaborate Across Teams END-USER EXPERIENCE NETWORKS & INFRASTRUCTURE Leverage Riverbed Expertise APPLICATIONS Provide Stakeholders with Meaningful Data 2015 Riverbed Technology. All rights reserved. 12

Leverages Best in Class SteelCentral Solutions End-User Experience Networks & Infrastructure Applications AppInternals AppResponse NetProfiler AppResponse NetSensor AppResponse AppInternals 2015 Riverbed Technology. All rights reserved. 13

SteelCentral - Holistic Performance Management Portal Centralized Application Visibility NetSensor NetProfiler AppResponse AppInternals Domain specific monitoring, analysis & data aggregation NetShark NetShark-V NetShark-V SteelFusion SteelHead Comprehensive Data Capture 2015 Riverbed Technology. All rights reserved. 14

Request rate, response time Health metrics (memory, heap consumption, heap size, process CPU, thread count, time garbage collecting), CPU, Disk, Memory, DB metrics Network response time, active connections, number of TCP resets, TCP retransmissions RTCC, request rate, response time, active connections, number of TCP resets, TCP retransmissions request rate, response time, active connections, number of TCP resets, TCP retransmissions CPU, Disk, Memory 2015 Riverbed Technology. All rights reserved. 15

With SteelCentral Portal, You Can Leverage Rebendo Expertise Click to edit Master text styles Reduce time to set up reporting Quickly understand service elements Guide to best metrics 2015 Riverbed Technology. All rights reserved. 18

With SteelCentral Portal, You Can Provide Stakeholders with Meaningful Data Tailored information for IT and LOB experts Performance views for management and generalist 2015 Riverbed Technology. All rights reserved. 19

Your Benefits Improved stakeholder visibility for: Network Infrastructure End user experience Application performance Rapid resolution of operational issues Efficient use of resources across IT Focus IT resources on strategic initiatives, NOT firefighting Business performance & productivity Reduced disruption risk Less delay for cost and revenue driven initiatives 2015 Riverbed Technology. All rights reserved. 20

The new SteelCentral Portal simplifies the complexity of getting a complete, end-to-end view of our IT infrastructure so that we can analyze, troubleshoot, and report network and application issues to avoid negatively impacting the end user. The interface is easy to navigate and now, with the ability to generate application maps, we quickly get the big-picture information we need to diagnose issues without jumping around to different tools and views. Devon Energy Michelle Jackman, Application Performance Management Lead 2015 Riverbed Technology. All rights reserved. 21

Applications play a prominent role in success of most enterprises. In a very real sense, applications are their business. SteelCentral solutions play a fundamental role in helping IT organizations maintain and optimize the performance of their applications and network, and with SteelCentral Portal they are able to more easily collaborate and resolve performance issues from the top-down. Enterprise Management Associates, Inc. Shamus McGillicuddy, Senior Analyst, Network Management 2015 Riverbed Technology. All rights reserved. 22

An end-to-end view of performance and performance management has always been important for delivering optimal and consistent end user experience, but it becomes critical as clients embrace hybrid architectures, SaaS applications and enterprise mobility solutions. SteelCentral Portal provides our clients with true end-to-end end visibility into application performance, network performance, and end-user experience which is very compelling. In addition, it enables all IT teams, whether focused on the network or applications, to get information faster, and easier. Dimension Data Gary Middleton, Global Business Development Manager 2015 Riverbed Technology. All rights reserved. 23