Benefits of Deploying Business Applications On Oracle Cloud At Customer O R A C L E W H I T E P A P E R D E C E M B E R 2 0 1 7
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Table of Contents Introduction 2 Typical Challenges in Modern Business 2 Personalizing Business Applications 3 Increasing Agility of Business Applications 3 Connected Business Applications 5 Laying the Foundation for Modern Business Applications 7 Oracle Cloud At Customer Oracle Public Cloud In Your Data Center 8 Summary 9 1 BENEFITS OF DEPLOYING BUSINESS APPLICATIONS ON ORACLE CLOUD AT CUSTOMER
Introduction Consumers expect modern businesses to play by a new set of rules - embrace openness for greater collaboration and to gain richer insights - but at the same time, adhere to strict data security and compliance. Enterprise applications for these businesses need to be personalized or flexible, agile, connected and modern. Applications need to be adaptable for providing new ways of executing tasks to achieve consistently superior performance. Applications that are flexible and easy to adopt support innovation and enable business growth. In today s world, secure data access and speed to analyze data is paramount to responding to changes in the business environment. There is a need for new ways to execute complete business processes across the organization to achieve superior performance, increase sales, reduce costs, and support business transformation. Increasing cloud adoption and mobile device accessibility, along with seamless integration to analytics, social, the Internet of Things and Big Data are fueling what modern businesses demand from enterprise applications - data available on any device in a secure manner, allowing better interaction between various teams to facilitate accurate reporting and quicker decision-making. This whitepaper provides an overview of how applications - both Oracle and non-oracle - when onboarded to Oracle Cloud At Customer (OCC), previously known as Oracle Cloud Machine (OCM), can enjoy specific business benefits. Applications deployed on Oracle Cloud At Customer can integrate seamlessly to other applications in an enterprise. One can also extend them to applications running in the public cloud, such as Oracle Sales Cloud, or any cloud application from any vendor. Three benefit areas will be covered personalizing business applications, increasing agility in applications and connected business applications. Typical Challenges in Modern Business With substantial expansion in its customer base, legacy systems for a growing business are unable to support high transaction volumes, leading to frequent delays and system downtime during peak hours. This creates inconvenience to customers and increases dissatisfaction. DBAs and application IT administrators also need to spend time resolving system issues, which slow down application development for introducing new products. To sustain their position in fiercely competitive services or industry, businesses first want to enable rapid application development in order to meet customer requirements and changing industry trends. Second, these businesses want to build high performing, reliable, and scalable nextgeneration application systems that dramatically reduce transaction delays and provide faster and better services. Increased customer satisfaction and improved IT staff productivity simplify application development and help introduce new products faster to meet customer demands and increase competitiveness. Finally, leveraging common platform services with enterprise applications, allows businesses to gain real-time analytic capability to improve customer service and support future growth. 2 BENEFITS OF DEPLOYING BUSINESS APPLICATIONS ON ORACLE CLOUD AT CUSTOMER
Personalizing Business Applications Modern applications need tailoring and extensions specific to business user profiles or roles in an organization. To personalize a business application, one can use Java Cloud Service (JCS) available on Oracle Cloud At Customer. It includes a dedicated cluster of WebLogic Server, with your choice of 11g or 12c Standard Edition, Enterprise Edition or Suite to match your needs. It also includes a software-based load balancer powered by Oracle Traffic Director. Optionally, it may also include Oracle Coherence for your caching and/or data grid needs. Using Java with Oracle WebLogic Server simplifies application development and reduces costs, enabling businesses to meet new customer demands and/or changing government policies. To support growing customer demands for better products and more reliable service, enterprise IT can build open, Java-based, next-generation application interface that increases user engagement and user productivity. If the application is deployed to Oracle Cloud At Customer, one can minimize application-processing bottlenecks, improve service quality, and enhance customer satisfaction. For example, a mobile application extension for E-Business Suite where car rental dispatch agents inspect the vehicle and confirm check-out and check-in of vehicles can be created with Oracle Mobile Service. Figure 1 Architecture for Oracle EBS Integrations with Mobile Cloud Service IT is also freed from operational tasks of patching or upgrading Java or underlying WebLogic Server domains, since software lifecycle activities (such as patching, upgrading, backup, etc.) are automatically provided as a service with Oracle Cloud At Customer. IT simply provisions tenants and assigns tenant administrator(s) for the particular business they service. Tenant administrators accomplish these operational tasks via intuitive self-service capabilities. Improving the reliability of application services and increasing customer satisfaction also reduce IT staff and database administrators workload and enable them to focus on more strategic tasks, such as developing new products, rather than spending time resolving system issues. Tailoring and personalizing business applications using Java and custom Java programs deployed to Oracle WebLogic server enables establishing an intuitive work environment for IT staff to increase work efficiency and improve service quality. Increasing Agility of Business Applications 3 BENEFITS OF DEPLOYING BUSINESS APPLICATIONS ON ORACLE CLOUD AT CUSTOMER
Developer productivity can be improved by using a common standard for application development such as Oracle Application Development Framework (Oracle ADF). With Oracle ADF one can create intuitive user interfaces for business support systems, such as multi-browsing and multidevice support, enabling users to search information on a single screen rather than going through multiple systems. Increased IT flexibility by using Oracle ADF s standards-based Java platform for application development enables IT to reuse the same business services and easily expand the support system to new franchise offices in different countries. For developers in enterprise IT, JCS on Oracle Cloud At Customer supports Java EE Full Profile, as well as node.js and JRuby. PaaS services such as Developer Cloud Service and Mobile Cloud Service (MCS), along with mobile application framework (MAF), provide building blocks to build UI widgets for various mobile device form factors. Organizations that are nimble need services and capabilities that easily blend content, people, process, and communications to enable better decisions and accelerate how work gets done. Document Cloud Service (DCS) is yet another PaaS service that supports custom integrations for collaboration in context of your enterprise applications. For example, Siebel Customer Relationship Management (CRM) can be integrated with Oracle Documents Cloud Service for storing file attachments. The following benefits can be realized once document collaboration is enabled: Provide guaranteed security of sensitive documents, such as architecture schematics for document management of business to business (B2B) partners or customers and enterprise IT systems Gain the ability to quickly and cost effectively set up new content collaboration instances to support new clients and IT projects Ensure version control and document accuracy to avoid errors and delays with a centralized repository for contracts, project workflows, IT architectures, and more Increase productivity by ensuring that application users have immediate access to up-todate documents anytime, anywhere, on any device Assured document accuracy and master version control with a centralized content repository, eliminating one-off e-mails and multiple document copies that lead to confusion and errors 4 BENEFITS OF DEPLOYING BUSINESS APPLICATIONS ON ORACLE CLOUD AT CUSTOMER
Figure 2 Siebel CRM Account List View where user can drag and drop files and related documents The Siebel CRM and Oracle DCS integration exists for storing file attachments whilst retaining association to an individual Siebel object. Files can be stored in the document repository available in Document Cloud Service from Siebel via a simple drag and drop interaction. Files stored in the DCS repository can be viewed directly within the Siebel CRM application. Attachments for any Siebel entity like Contact or Opportunity can be stored in DCS and while navigating application screens these attachments will appear as embedded links to the documents. This enforces standardization and secures access to underlying document depending on the user s role and authorization parameters. Connected Business Applications Enterprises are looking for standardized business processes such as co-ordination between headquarters and global franchise offices to support better decision-making, consistent communication, and reporting and information. A simple yet powerful self-service integration tool for lines of business (LOB) developers/applications IT along with the ability to seamlessly integrate enterprise data from legacy systems is required. The ability to get data across all the regional corporate and franchise offices onto a central business support system and extend the capabilities of each branch office system is possible, using Integration Cloud Service (ICS) on Oracle Cloud At Customer without making extensive changes. Integration Cloud Service is a secure and intuitive platform to enable mission-critical integrations between applications, whether on-premises or in the cloud. It simplifies development of integrations between applications without needing to write any code, and includes pre-built integrations between various Oracle and third-party software offerings. Consider a business in the telecom space. It faces the problem of creating broadband access devices and software, and needs to integrate Oracle E-Business Suite, Salesforce.com and an E- 5 BENEFITS OF DEPLOYING BUSINESS APPLICATIONS ON ORACLE CLOUD AT CUSTOMER
Commerce system. Using ICS, businesses can build global support systems laying a foundation to build large-scale, Java-based application development and integration capabilities. Information architecture can support business initiatives while integrating with existing application environments on Oracle Cloud At Customer, using PaaS services like JCS and ICS for application extensions and integration. For example, here is a sample scenario for integrating applications on premise with a cloud-based SaaS application. Update of opportunities in Salesforce is propagated to an on-premises Order Management application using ICS that supports webservice invocations. Figure 2 Opportunity-to-Order system is distributed across E-Business Suite and Salesforce.com Business applications that manage order management, human resources, finance, or procurement business functions can now be provisioned on industrial strength infrastructure (IaaS) that powers Oracle Cloud At Customer. Virtual servers run these business applications in highly available deployment configurations and IT can build automation using modern DevOps practices, to manage application life-cycle activities like cloning, backup and scaling. Data from core and typical back-office applications can now be made available for integrations with other business processes that power enterprise functions such as data exchange with B2B partners or service providers and other cloud applications. Here are a few example scenarios 1. Sales transactions, contracts and other revenue transactions from Oracle E-Business Suite, Peoplesoft, JD Edwards, and other sources can use ICS load data and analyze it with Oracle Revenue Management Cloud Service. 2. Oracle Accounting Hub Reporting Cloud Service acts as a central financial reporting platform for customers using Oracle E-Business Suite Financials or PeopleSoft Financials and seeking multi-dimensional reporting capabilities. 3. Businesses can enhance competitive advantage by integrating data from on-premises applications with Oracle Sales Cloud using ICS, to provide an integrated view of customer information across the enterprise and analyze business performance by franchise office, region, and individual learning programs. Customer service can be improved by 6 BENEFITS OF DEPLOYING BUSINESS APPLICATIONS ON ORACLE CLOUD AT CUSTOMER
implementing a single business support system to manage business processes, such as royalty payments and marketing subsidies, between domestic headquarters and overseas franchise offices. Figure 4 Applications on Oracle Cloud At Customer extending to Cloud Application with PaaS services Strategic insight can be gained into global business services by using Oracle Business Intelligence Publisher or Oracle BI Cloud Service (BICS) to combine data from multiple data sources into the business support system and allow managers to rapidly create, publish, and view interactive reports online or through a portal like Oracle WebCenter portal cloud service thus supporting faster and better decision making. Businesses can improve customer service by providing real-time analytics capability with BICS which enables staff to rapidly analyze customer data and recommend customized products based on their requirements. Also, analytics capability to optimize global franchise operations and enhance competitive advantage to support continued education business growth can be gained. Collaboration services enable business users to collaborate better, automate their business processes and tasks, and deliver rich, interactive communications with security and control. As a result, organizations can harmonize and extend the value of their applications on Oracle Cloud At Customer with SaaS-based applications to deliver - Increased Productivity - Better decisions through information integration and exchange in a secure manner Greater Efficiency - Faster decisions, streamlined and simplified processes, reduced cost of operations and work Rapid Innovation - Deliver new products and services to market faster, rapidly create compelling communications and engagement Fast Response - Extremely low latency to applications on-premises Laying the Foundation for Modern Business Applications IT departments are facing high costs and long deployments for applications, infrastructure, and workloads, often resulting in having to handle multi-vendor headaches and finger pointing. As they seek consolidation of mixed legacy workloads, a solution such as the Oracle Cloud At Customer is 7 BENEFITS OF DEPLOYING BUSINESS APPLICATIONS ON ORACLE CLOUD AT CUSTOMER
an ideal fit, especially for those businesses that want to deploy on-premises Cloud and/or Hybrid Cloud using Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) that is entirely managed by Oracle, providing a piece of the Oracle Cloud in your datacenter. Organizations transforming their application architecture and infrastructure are in need of rapid deployment and virtualization technologies, and can use application cookbooks to rapidly spin-up virtual servers for different tiers of application instances such as web-tier, application server tier, and batch processing tier. Orchestrations provided for Oracle Applications like Oracle E-Business Suite, PeopleSoft, Siebel and J D Edwards come patched to the latest patch level from Oracle. This drastically cuts down the lead-time to spin up application instances. IT teams can on-board production ready instances that are certified and validated. This will enable the business to easily hire IT personnel to support the new platform by using Oracle s open architecture rather than proprietary or application specific tooling or languages. CIOs and CTOs gain a scalable IT infrastructure to sustain the business s leading position and support future growth. Additional PaaS services, as they become available on Oracle Public Cloud, will also become available on Oracle Cloud At Customer. One such service is Oracle Process Cloud Service (PCS), which will simplify business automation by providing workflow services to improve productivity and eliminate manual repetitive tasks with flexible routing, configurable rules and approval hierarchies and delegation support. Business users can rapidly build, customize and change business applications in a collaborative manner. Laying a strong foundation for modern applications allows businesses to satisfy the following requirements from their customers - Agility to respond to business needs or to deliver new services Integrated infrastructure and platform services, to enable simpler and more efficient business Ability to deliver faster time-to-market for new initiatives, services, and projects Strict adherence to standards for security to meet compliance requirements One-stop-shop consolidation platform for many Oracle applications and non-oracle applications Oracle Cloud At Customer Oracle Public Cloud In Your Data Center Oracle is offering Oracle Cloud At Customer (OCC), a dedicated cloud for your organization that is located on your premises. OCC consists of Oracle PaaS and IaaS cloud software, hardware, and a managed service offered on a subscription basis and available in your data center. It runs the same cloud technology as in Oracle Public Cloud - all delivered as a service to your data center and offering the benefits of cloud agility, simplicity, and automation. OCC provides performance, reliability, availability, scalability and investment protection for the widest possible range of business application workloads, from middleware and custom applications to packaged applications from Oracle and hundreds of third party vendors. 8 BENEFITS OF DEPLOYING BUSINESS APPLICATIONS ON ORACLE CLOUD AT CUSTOMER
Summary Oracle Cloud At Customer allows customers to use Oracle cloud applications like Oracle Sales Cloud with Oracle Applications, and other third party applications supported on Oracle Linux x86-64 bit platform with Oracle Fusion Middleware, to create a cloud-based business solution rather than just using the basic functions of enterprise applications. It provides a cost-effective and flexible IT infrastructure to meet the business goal of continually expanding services globally based on industrial strength infrastructure and a rich set of common platform services. More details on Oracle Cloud At Customer its capabilities can be found at http://www.oracle.com/cloudatcustomer 9 BENEFITS OF DEPLOYING BUSINESS APPLICATIONS ON ORACLE CLOUD AT CUSTOMER
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